Exam 2 Organizational Behavior

At IBM, the promotion and effective management of diversity is considered:

A key business priority

Acme Corporation sales associates are generally attractive Caucasian college age men and women. Individuals who work in the stock room unpacking and readying clothing for displays are young, Asian and African American employees. This scenario suggests that Acme may need to examine their recruiting efforts to address __________ diversity in their stores.

Age and Race

Allan is a member of a union. The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm. Allan appealed the suspension and the company's plant manager refused to rescind the suspension. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?

Arbitration

Nicholas is the production manager for a manufacturing firm. He has two supervisors who are experiencing conflict with each other based upon personality differences. Nicholas should have held a meeting last week to discuss next year's budget but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day. What conflict handling style is Nicholas demonstrating?

Avoidance

Which of the following is an instrumental value?

Clean

Mike listens carefully to the exchanges between team members during meetings and is particularly adept at using humor to lighten any tense situations that arise between team members because of those exchanges. Mike plays the

Communicator Role

Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well, what are you going to do?" This is what kind of a reaction to change?

Compliance

Which conflict handling style is indicated by an individual who says, "Maybe we can both agree to give in a little."?

Compromise

The _____________ role in a team creates deadlines for the team, schedules production, and sequences tasks.

Contractor

The values, beliefs, and customs that exist in a society is

Culture

Gordon is not focused on his work but has a great deal of energy. He is most likely to be

Distracted at work

Rather than using the term diversity, Salesforce uses

Equality

Mark has been the teachers' union representative for contract negotiations for the past five contracts. Today the school district presented a counterproposal in which they requested that teachers make a minimal contribution for their healthcare premiums. The expiring contract makes the school district entirely responsible for the premiums. Mark is outraged. He throws the proposal given him on the floor and yells at the school district representative as he exits the negotiation room. "This is a pure and simple insult to my members, and I will not sit at a table with anyone who treats them so poorly." Mark is committing what negotiation mistake?

Getting overly emotional

*Which of these is an example of the "creating a sense of urgency" step of culture change?

IBM's crisis and loss of marketshare.

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he emails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing

Information Overload

Happiness at work can be enhanced by which of the following strategies?

Knowing yourself and what you want from the job

Marta has been a part-time faculty member at the university for nine years. She has been teaching two to three writing courses a semester. Last month, the dean held a meeting where he announced that next academic year, part-time instructors would be limited to teaching only two classes during the entire year. Marta is very upset and tells her husband, "I may look into teaching at the community college next year, but don't let anyone at the university know." This is an example of which kind of change reaction?

Passive Resistance

Hank is part of a team doing engineering design on a new hybrid automobile. Hank's team has completed designing the vehicle. His team is now ready to hand off to another team who will be dealing with_____________ tasks.

Production

When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting

Resistance

Which of the following recommendations might you give to a friend regarding ways to deal with late coworkers?

Reward timeliness by verbally recognizing those who arrive on time

Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing

Role Conflict

Which of the following is an example of intrapersonal conflict?

Role Conflict

Which of the following statements about work attitudes is accurate?

Role ambiguity can lead to job dissatisfaction

Early experiences are important influences over dominant values. If Sharon was raised by an uncaring aunt because her parents had both died when she was ten, she most likely would see what value as central to her life?

Security

The professor announced the first day of class: "Students are not good at meeting deadlines. I guarantee you that someone will email me the day after a due date and ask if I will accept a paper for partial credit." Yesterday the first paper was due in the professor's class. She just checked her email and a student inquired whether the paper could be turned in for partial credit today. This is an example of

Self fulfilling prophecy

The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, "This is ridiculous, we are never going to get there on time. That must be a woman driver in front of us!" Ned is engaging in

Sterotyping

Jennifer has been very emphatic in her comments supporting the new addition to the product line. Christopher has been equally spirited in his opposition to the new item. Gordon and Antonio seem to be leaning to Jennifer's perspective while Marques supports Christopher. The discussion about the product has consumed the last hour of the meeting of the marketing group. At what stage of Tuckman's model does this group seem to be functioning?

Storming

Jennifer strongly dislikes her next-door neighbors, yet every time she sees them, she stops to pleasantly chat with them for a few moments. Jennifer is engaging in

Surface acting

*What was the "culture clash heard around the world"?

The merger of Daimler-Benz and Chrysler

Which of the following statements is true of organizational commitment?

There is very little overlap with job satisfaction

Which of the following statements is true with regard to steps in effecting successful cultural change?

Thoughtfully developed, well administered training programs help establish new corporate norms of behavior.

Which of the following laws prohibits discrimination based on race, color, sex or national origin?

Title VII of the Civil Rights Act

Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service. Anita has a _________________ personality.

Type B

Making sure that organizational members are ready for and receptive to change is what step of the Lewin model?

Unfreeze

Brokering power in a social network means you

You can introduce people to each other.

Collective efficacy refers to

a group's perception of its ability to perform well

The glass ceiling

an invisible limit on women's climb up the occupational ladder

Process loss refers to

any aspect of group interaction that inhibits group functioning

Companies track employee work attitudes through

attitude surveys.

Which conflict handling style is indicated by an individual who says, "I don't really care if we work this out"?

avoidance

Compliance refers to

behaviors exhibiting strict adherence to the rules and regulations of the organization

The use of client lists by advertisers and businesses to promote goods and services is an example of the _____________ influence tactic. And, it works!

coalition

A diverse work team is more likely to

come up with novel solutions to a problem

Person-job fit is the

compatibility between individuals and the job or tasks that they perform at work

Mike was playing video games. His mother came downstairs and said, "Mike, your room is a mess. I want you to go upstairs right now and clean it up or you will not be able to go out on Saturday." Mike wanted to finish his game but saved it instead and went to clean his room. Mike has responded to Mom's influence attempt with

compliance

High self-monitors

concerned about how they are perceived by others and will actually change their behavior in order to fit different situations

Empathy is to agreeableness as sociability is to ______________.

conscientiousness

Challenge stressors refer to

demands and circumstances that cause stress but also promote individual growth.

Genuine acting is

displaying emotions in alignment with your emotions.

If employees think that their organization is overly driven by politics

employees work worse on their jobs

The tendency to avoid a critical evaluation of ideas that the group favors is called

groupthink

Role overload refers to

having insufficient time and resources to complete a job

Jennifer complains to her friends every Friday night about the stresses and hassles of her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be

high in neuroticism

The value of the resource is its

importance

The success of the culture change effort may be ________ by developing new rituals, symbols, and stories.

increased

Access to specific knowledge is _______________ power.

information

If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?

job satisfaction

A number of weight loss products advertised on television feature doctors who note the safety and effectiveness of the product. This approach to convincing viewers to purchase the product is an example of the _______________ influence tactic.

legitimating

A Type B personality displays which of the following characteristics?

logical decision making

In cultures high in power distance

managers are believed to be more powerful and deserving of respect.

Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being

nice, tolerant, sensitive and kind.

Intergroup conflict

occurs between two departments

Which of the following statements regarding reasons employees resist change is correct?

people with a negative self-concept view change as an opportunity

referent power

power that comes from subordinates' and coworkers' respect, admiration, and loyalty

To create a culture change at an organization, a common practice is to

remove the CEO and/or other top managers.

The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.

reward

Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of

stress at work

Hindrance stressors refer to

stressors that detract from personal goals and prevent personal growth.

Which of the following is NOT a root cause of conflict in the workplace?

task satisfaction

How does a group differ from a team?

teams have a common goal, groups just identify themselves as being together

Stress is

the body's response to an environmental demand.

Research on relationships at work indicates

the development of a trust-based relationship with the manager is related to organizational commitment

Job satisfaction refers to

the feeling people have toward their jobs

The decision-making technique designed to help with group decision making by ensuring that all members participate fully is

the nominal group technique.

Mediation refers to

the process where a third party enters the situation with the goal of assisting the parties to reach an agreement

social loafing

the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable

Self-enhancement bias is

the tendency to overestimate our performance and capabilities and see ourselves in a more positive light than others see us

Stereotypes

widely held beliefs that people have certain characteristics because of their membership in a particular group

Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?

work-life balance issues