Exam 2

Which of these should you consider when analyzing your audience demographics?

- Age - Socioeconomic status - Religion - Education level - Nationality

How does a dialectical approach benefit intercultural communications?

- Allows us to consider the world in relation to other things rather than in isolation - Offers a complete and complex view of the world - Encourages the consideration of two contradictory ideas simultaneously

Select the suggestions that would apply to constructive criticism. Check all that apply.

- Be positive - Be specific - Only comment on relevant information - Use descriptive comments - Be realistic

Select the suggestions that would apply to constructive criticism. Check all that apply.

- Be positive - Be specific - Only comment on relevant information - Use descriptive comments - Be realistic

Which of these are the identified styles of listening? Check all that apply.

- Content- orientated - Time- oriented - Action -oriented

Which of these would be a bad practice for a good listener? Check all that apply.

- Discounting the message because of the speaker - Talking over or interrupting the speaker - correct - Thinking about how to respond before the speaker finishes - Listening to music in headphones while a speaker presents

Select which of these are the five stages of the listening process.

- Evaluating - Interpreting - Responding - Recalling - Receiving

Which of these are ways to cultivate intercultural communication competence?

- Foster attitudes that motivate - Discover knowledge that informs - Develop skills that enable

Which of these would be considered an environmental or physical barrier to effective listening? Check all that apply.

- Low lighting - Hot and stuffy room - Seating arrangements - Loud Music

Which of the following statements about the Affordable Care Act (ACA) are accurate? Check all that apply.

- Mental health and substance abuse benefits were expanded to millions of people. - 17.6 million Americans gained health insurance. - Children can stay on their parents' insurance until they are 26.

Which of these would be good ways to improve your active listening skills? Check all that apply.

- Mentally prepare yourself to listen - Use note-taking to help recall - Focus on the speaker - Signal attentiveness with appropriate cues

Which of these would be appropriate points in your speech at which to use a signpost? Check all that apply.

- Preview - Transition from body to conclusion - Transition from main point to main point - Review

Which of these is a best practice for using statistics in a speech? Check all that apply.

- Repeat the most critical statistics - Avoid overuse - Attach context to the numbers - Try to find dramatic statistics - Use a variety of statistical units

Identify which of these are reasons the medical model of disability contributes to ableism. Check all that apply.

- The ADA defines anyone who has a physical or mental impairment as disabled - The responsibility of the disability is on the individual - The able-bodied are viewed as natural and normal, granting them unearned privileges

Which of these would be used in skills training to alleviate communication anxiety? Select all that apply.

- Topic Sentence - Delivery - Research and organizing - Self- evaluation

Which of these is a best practice for using statistics in a speech? Check all that apply.

- Try to find dramatic statistics - Attach context to the numbers - Use a variety of statistical units - Repeat the most critical statistics -Avoid overuse

Which of the following groups are more likely to experience health disparities?

-People who are transgender - People with disabilities - People living in poverty

Humans can process between _________ words per minute, but they speak between _________ words per minute

1. 400 to 500 2. 125 to 175

1. Emphasis- 2. Coherence 3. Unity 4. Consistency

1. Content should be balanced and engaging 2. If dividing any point, it must have two subpoints 3. Limit each letter or number to one idea 4. Follow standard outlining format

Place the five stages of Monroe's Motivated Sequence in order and match with the correct description of the stage. 1. Attention 2. Needs 3. Satisfaction 4. Visualization 5. Action

1. Describe why the audience 2. Identify why this topic needs addressed 3. Identify the solution the problem 4. Include motivation t validate the solution 5. What can be done to address the topic covered

1. The planning and preparation go into action 2. Plans for how the campaign will be assessed 3. Clarify what public health issue the campaign will address 4. Identify specific strategies that will be used to influence pr support the desired change

1. Implementation 2. Evaluation 3. Problem description 4. Market Strategy

1. Organizations focused on financing and regulating health services 2. Research and policy organizations 3. Information and advocacy organizations 4. Organizations focused on healthcare delivery

1. Insurance Companies 2. The Centers for disease control and prevention 3. American Lunch Association 4. Nursing homes

_________________ is when most of the meaning in a conversation comes from verbal cues rather than nonverbal. _______________ is when the much of the meaning is generated from contextual and nonverbal cues.

1. Low-context communication 2. High-context communication

Match the speaker with the most common type of speech they would deliver. 1. Scientist 2. Teacher 3. Tour guide 4. Salesman 5. Reporter

1. Manuscript 2. Impromptu 3. Memorization 4. Impromptu 5. Impromptu

1. Discriminative 2. informational 3. Critical 4. Empathetic

1. Occurs primarily in the receiving stage, primarily physiological, Helps isolate and identify key sounds 2. Requires concentration skills, helps retain and understand information, process instructions and details 3. Differentiates between information and persuasion, Helps evaluate and analyze a message 4. Requires open-mindedness, helps understand and share feelings with speaker

Over the past 20 years, the healthcare model has moved away from a ________ view that positions the patient as someone who is supposed to follow and obey their physician to a ________ model in which patients take a more active role in their health care.

1. Paternalistic 2. Patient- centered

Physical barriers to listening include ________ noise occurring from an illness or injury. When the barriers arise from an emotional state, that is _________ noise.

1. Physiological 2. Psychological

1. Recalling 2. Interpreting 3. Responding 4. Evaluating 5. Receiving

1. Process and retain information 2. Connect information and attach meaning 3. Provide feedback based on information being processed 4. Assess value and credibility of information 5. Take information in and apply perceptual filters

1. Examples of Influential Messenger 2. Examples of Interpersonal Influencer

1. Public officials, Celebrity, a costumed super hero 2. friends, teachers, parents

1. Testimony 2. Explanation 3. Example 4. Analogy 5. Statistics

1. Quoted information from people with direct knowledge of a subject or situation 2. Provides information to clarify ideas 3. A cited case that is representative of a larger whole 4. A comparison pf ideas, items, or circumstances 5. Numerical representations of information

The most physiological stage of the listening process is the ___________ stage as we use both visual and auditory channels. Some information is never even processed in this stage, and other information is filtered based on its _________.

1. Receiving 2. Salience

As you train yourself to be a better listener, you can talk to yourself with phrases like "You are really paying attention-this will help at the job interview," which is _________. Prompt yourself with ways to focus such as "What is this company like, and who are the decision makers," which is ________.

1. Self- reinforcement 2. Convert Questioning

________ points are the ones that support the main idea. _______ points are on the same level as the thesis of the speech.

1. Subordinate 2. Coordinate

One way to overcome communication apprehension is to actually have to communicate more often, practicing _________. It also helps if we change the way we think about public speaking and try to understand that our fears are irrational, or __________.

1. Systematic desensitization 2. Cognitive restructuring

1. Systemic Desensitization 2. Cognitive Restructuring 3. Skills training 4. Physical Relaxation

1. Take a communication course, Visualize delivering the speech 2. Realize public speaking won't hurt you , Imagine the speech as a conversation 3. Obtain constructive criticism, Focus on the speech- making process 4. Do deep breathing exercises, Perform stretching exercises.

Many Americans experience communication apprehension (CA) either as _________ CA, generally experiencing anxiety related to communication, or as ________ CA, which is related to a specific situation and time.

1. Trait 2. State

s you evaluate your own communication, it is important to stay on task and not overanalyze, as well as to ___________ and to ____________

1. identify your strengths and weaknesses 2. set goals and revisit them regularly

Speaking words properly is ________; speaking words clearly is _________

1. pronunciation 2 articulation

The average person forgets about _____ of what they hear right after hearing it. Responses

50 percent

The belief that produces the mental and physical standard for normalcy and designates any deviation from that as abnormal is _____.

Ableism

Which of the following is not a factor that has greatly influenced caregiving in recent decades?

Birth rates are increasing

Organize these characteristics of critical and empathetic listening skills.

CRITICAL LISTENING - Evaluate the speaker's content, Consider facts against interpretation, Examine personal biases EMPATHETIC LISTENING- Mirror the nonverbal cues of others, Set aside personal needs, Support the concerns of others

Viewing public speaking as a conversation rather than a presentation is __________ therapy.

Communication- orientation, modification.

Speak from keyword/key-phrase notes is an example of.

Extemporaneous

Receiving a new medical diagnosis or learning that a significant other has received a diagnosis will likely trigger ______________________ initially.

Health- information seeking behaviors

Critical media analysis shows that health information in the media tends to portray people as the cause of their health issue and puts the responsibility on them for curing their health issue. The reinforces dominant ideologies through

Individualizing

Preventing irrelevant or random thoughts to distract you from listening is _____.

Mental bracketing

"People with mental illness are on a slippery slope that will likely end with them committing some kind of violence." This statement matches up with which health stigma?

Peril

Critical media analysis shows that health information in the media tends to focus on the health care provider as the expert while not including the voices of people who have been affected by a particular health issue. This reinforces dominant ideologies through

Professionalizing

Geographic information that helps relate your speech to your audience is _____ information.

Proxemic

Adapting what we hear to fit a preconceived notion is _____.

Rationalization

"Poor people could be healthier if they stopped being so lazy and got a job." This statement matches up with which health stigma?

Responsibility

Match these types of memory with the best descripton.

Short term- stimuli retained for up to one minute Working- information stored and processed simultaneously Long- information stored indefinitely

Which of the following theories has been frequently used to study caregiving?

Social exchange theory

Women still face _____ in the workplace, which can prevent them from rising to upper-level management in organizations.

a glass ceiling

For many years, the United States regulated marriage between white people and African Americans through _____.

anti-miscegenation laws

Coming up with a lot of topic ideas quickly and saving judgment on them until later is _____.

brainstorming

A listenable message is one that is delivered orally and is _____.

designed to be understood by the listener

A listenable message is one that is delivered orally and is _____. Responses

designed to be understood by the listener

The belief that it is natural and normal for one group to have power over others is the _____.

ideology of domination

The _____ style of speech typically creates the most anxiety.

impromptu

As it relates to communication, culture is the _____, attitudes, values, and behaviors

ongoing renegotiation of learned and patterned beliefs

The first thing you should do when organizing a speech is write _____.

the body

One of the most credible research sources would be a publication that has been _____. Responses

through a peer- reviewed process

Using changes in your volume, rate, and pitch during your speech is _____ and can make you appear more credible.

vocal variety