Exam 3 Intro To Supply Chain

Which type of services involve things owned by the customer?

State Utility Services

Which transportation mode has the lowest per unit cost?

Pipeline

Which type of queueing system can be described as being formed virtually using technology?

Mobile queue

Which global facility type is set up in an area with an abundance of advance suppliers, competitors, and research facilities

Outpost Factory

A Deemed Export is release of technology or source code that is subject to the Export Administration Regulations, to a US citizen located in the United States?

False

Tariffs or duties are taxes imposed by governments on imported goods

True

Companies should invest time and effort in developing CRM programs for every customer

false

Which of the following is NOT one of the key tools and components of CRM?

Generalizing Customer Communications

Which one of the following is NOT a Sales Force Automation tool?

Call Center Management

The greater the desired customer service level is, the more warehouse the company may need to have, but the tradeoff is maintaining a lower inventory level.

False

Which one of the following is NOT one of the functions of the World Trade Organization?

Helping to combat emergencies, such as the worldwide pandemic

Global location decisions involve all of the following EXCEPT?

How: Determining how the facility will operate

If the demand for the service exceeds the capacity of the service operation to perform the service, the alternatives include all of the following EXCEPT?

Make service workers wait for the customers

Which of the following is NOT one of the twelve pillars of competitiveness?

Regional Trade Aggrements

The US Department of Homeland Security is responsible for preventing the entry of terrorists and the instruments of terrorism, AND ensuring the efficient flow of lawful traffic and commerce.

True

The transportation industry continues to be heavily regulated to protect consumers from monopoly pricing, provide safety, and hold carriers liable for their actions.

True

Reverse Logistics involves the process of moving a product from the point of origin to the point of consumption to recapture value or ensure proper disposal.

False

The owner or purchaser of imported goods

Importer of Record

Which one of the following is NOT one of the dimensions of service quality?

Apathy

Which transportation company classification is described as a person or company who transports freight for a fee and can be hired by anyone to transport goods?

Common Carrier

Which ownership type provides the advantage of providing the client with specialized services tailor-made to suit their needs without the disadvantages of high startup costs?

Contract Warehouse

Which new service distribution channel can be described as combining retail with entertainment elements?

Entertailing

Keeping an existing customer costs 5-10 times as much as finding a new customer

False

Withdrawing components from stock to make assemblies or finished goods, or to ship to a customer, is known as?

Picking

Which queueing system design involves multiple servers acting in a series such as in a formal sit-down restaurant

Single channel, multiple phase

Implicit services involve such aspects as the attitude of the servers, atmosphere, waiting time, and convenience, as well as other similar aspects

True

Service capacity is typically measured as the number of customers the service operation can serve in a given time period

True

Which warehousing process is considered a Lean concept because it eliminated the need to store inventory, and reduces transportation.

Cross Docking Warehousing

which of the following is not one of the ways that service products are different from physical products

Services are generally tangible