Exam 3 Intro To Supply Chain
Which type of services involve things owned by the customer?
State Utility Services
Which transportation mode has the lowest per unit cost?
Pipeline
Which type of queueing system can be described as being formed virtually using technology?
Mobile queue
Which global facility type is set up in an area with an abundance of advance suppliers, competitors, and research facilities
Outpost Factory
A Deemed Export is release of technology or source code that is subject to the Export Administration Regulations, to a US citizen located in the United States?
False
Tariffs or duties are taxes imposed by governments on imported goods
True
Companies should invest time and effort in developing CRM programs for every customer
false
Which of the following is NOT one of the key tools and components of CRM?
Generalizing Customer Communications
Which one of the following is NOT a Sales Force Automation tool?
Call Center Management
The greater the desired customer service level is, the more warehouse the company may need to have, but the tradeoff is maintaining a lower inventory level.
False
Which one of the following is NOT one of the functions of the World Trade Organization?
Helping to combat emergencies, such as the worldwide pandemic
Global location decisions involve all of the following EXCEPT?
How: Determining how the facility will operate
If the demand for the service exceeds the capacity of the service operation to perform the service, the alternatives include all of the following EXCEPT?
Make service workers wait for the customers
Which of the following is NOT one of the twelve pillars of competitiveness?
Regional Trade Aggrements
The US Department of Homeland Security is responsible for preventing the entry of terrorists and the instruments of terrorism, AND ensuring the efficient flow of lawful traffic and commerce.
True
The transportation industry continues to be heavily regulated to protect consumers from monopoly pricing, provide safety, and hold carriers liable for their actions.
True
Reverse Logistics involves the process of moving a product from the point of origin to the point of consumption to recapture value or ensure proper disposal.
False
The owner or purchaser of imported goods
Importer of Record
Which one of the following is NOT one of the dimensions of service quality?
Apathy
Which transportation company classification is described as a person or company who transports freight for a fee and can be hired by anyone to transport goods?
Common Carrier
Which ownership type provides the advantage of providing the client with specialized services tailor-made to suit their needs without the disadvantages of high startup costs?
Contract Warehouse
Which new service distribution channel can be described as combining retail with entertainment elements?
Entertailing
Keeping an existing customer costs 5-10 times as much as finding a new customer
False
Withdrawing components from stock to make assemblies or finished goods, or to ship to a customer, is known as?
Picking
Which queueing system design involves multiple servers acting in a series such as in a formal sit-down restaurant
Single channel, multiple phase
Implicit services involve such aspects as the attitude of the servers, atmosphere, waiting time, and convenience, as well as other similar aspects
True
Service capacity is typically measured as the number of customers the service operation can serve in a given time period
True
Which warehousing process is considered a Lean concept because it eliminated the need to store inventory, and reduces transportation.
Cross Docking Warehousing
which of the following is not one of the ways that service products are different from physical products
Services are generally tangible