exam 3 questions

Interpersonal communication

. can be written. b. can be oral. c. is affected by noise. d. occurs between people.

The programs in which interns enter an organization and take over some of the workload from the managers in order to learn more about the career is similar to the management practice of

Delegation

____ is the grouping of jobs into some logical arrangement.

Departmentalization

An organizational grapevine would be most likely to form in the absence of what kind of communication?

Downward

Which of the following alternatives to specialization has the disadvantages of raising training costs, of having unions arguing for more pay for doing more tasks, and of worker boredom?

Job Enlargement

. ____ is defined as systematically moving employees from one job to another.

Job Rotation

Which of the following exemplifies a people change that would result in an organization change?

NEW CEO

. ____ is defined as substantive modification of any part of an organization.

Organization Change

High schools register seniors first, then juniors, sophomores and finally freshmen. What basis of departmentalization does this represent?

Sequence

Job ____ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts.

Specialization

Laundry is never done. Unless it is done naked, doing laundry creates more work. Laundry lacks ____.

Task Identity

. When fire fighters go on a call, they must focus on each job duty because it could mean the difference between life and death. They have

Task Significance

Which of the following is an example of body language?

The speed at which we speak b. Eye contact c. Our style of dress d. Hand gestures

Tammy is trying to decide how many subordinates to assign to a first-line supervisor. The subordinates are well qualified and all working on very similar tasks. Also, they are all located in one small area of the plant. On the other hand, the supervisor in question has a large quantity of paperwork to do each day. What should Tammy do?

Use a broad span of control

Which of the following is NOT a part of the organizational structure

a. Decision making b. Designing jobs c. Establishing reporting relationships d. Distributing authority among jobs e. Grouping jobs Answer - Decision Making

An employment test is judged to have a(n) ____ on minority applicants if the pass rate for the minority group is less than about 80 percent of the pass rate for the majority group members.

adverse effect

Teachers are represented by the American Federation of Teachers. It is an example of a(n)

bargaining unit

The most appropriate training technique for PepsiCo to teach its employees to make ethical decisions would be

case discussion groups

____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.

collective bargaining

The first stage of the organizational innovation process is

developing

What is the second step of the communicaiton process

encoding

A force-field analysis identifies

factors that facilitate or hinder organization change.

The two most commonly occurring grapevines are

gossip and cluster

During the term of a labor contract, disputes are resolved by

greivence procedure

Vera Bradley makes fashion accessories. It releases four new patterns four times a year. The new patterns are an example of a(n) ____ innovation.

incremental

All of the following are steps in human resource planning EXCEPT

job evaluation

When a British student was in class he asked to borrow a rubber from the person next to him. An American student would have asked for the person's eraser. The confusion was caused by

language differences

. Toyota added a plug in version of the Prius. This is an example of

organization implementation

Which of the following is an individual barrier to effective communication?

poor listening skills

The members of various church boards hold an annual retreat to discuss any problems and issues of concern. This is an example of an organization development intervention technique known as

team building

Which of the following is NOT a force in the task environment that requires an organization to change

technology

During the Lewin model's second step in the change process

the change is implemented.

task identity

the degree to which a job requires completion of a whole and identifiable piece of work

Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication.

upward

Once the firm has developed a pool of applicants, the next step is

validation

When Esposito compiles the company newsletter, he is preparing ____ communication.

vertical