exam 3 questions
Interpersonal communication
. can be written. b. can be oral. c. is affected by noise. d. occurs between people.
The programs in which interns enter an organization and take over some of the workload from the managers in order to learn more about the career is similar to the management practice of
Delegation
____ is the grouping of jobs into some logical arrangement.
Departmentalization
An organizational grapevine would be most likely to form in the absence of what kind of communication?
Downward
Which of the following alternatives to specialization has the disadvantages of raising training costs, of having unions arguing for more pay for doing more tasks, and of worker boredom?
Job Enlargement
. ____ is defined as systematically moving employees from one job to another.
Job Rotation
Which of the following exemplifies a people change that would result in an organization change?
NEW CEO
. ____ is defined as substantive modification of any part of an organization.
Organization Change
High schools register seniors first, then juniors, sophomores and finally freshmen. What basis of departmentalization does this represent?
Sequence
Job ____ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts.
Specialization
Laundry is never done. Unless it is done naked, doing laundry creates more work. Laundry lacks ____.
Task Identity
. When fire fighters go on a call, they must focus on each job duty because it could mean the difference between life and death. They have
Task Significance
Which of the following is an example of body language?
The speed at which we speak b. Eye contact c. Our style of dress d. Hand gestures
Tammy is trying to decide how many subordinates to assign to a first-line supervisor. The subordinates are well qualified and all working on very similar tasks. Also, they are all located in one small area of the plant. On the other hand, the supervisor in question has a large quantity of paperwork to do each day. What should Tammy do?
Use a broad span of control
Which of the following is NOT a part of the organizational structure
a. Decision making b. Designing jobs c. Establishing reporting relationships d. Distributing authority among jobs e. Grouping jobs Answer - Decision Making
An employment test is judged to have a(n) ____ on minority applicants if the pass rate for the minority group is less than about 80 percent of the pass rate for the majority group members.
adverse effect
Teachers are represented by the American Federation of Teachers. It is an example of a(n)
bargaining unit
The most appropriate training technique for PepsiCo to teach its employees to make ethical decisions would be
case discussion groups
____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.
collective bargaining
The first stage of the organizational innovation process is
developing
What is the second step of the communicaiton process
encoding
A force-field analysis identifies
factors that facilitate or hinder organization change.
The two most commonly occurring grapevines are
gossip and cluster
During the term of a labor contract, disputes are resolved by
greivence procedure
Vera Bradley makes fashion accessories. It releases four new patterns four times a year. The new patterns are an example of a(n) ____ innovation.
incremental
All of the following are steps in human resource planning EXCEPT
job evaluation
When a British student was in class he asked to borrow a rubber from the person next to him. An American student would have asked for the person's eraser. The confusion was caused by
language differences
. Toyota added a plug in version of the Prius. This is an example of
organization implementation
Which of the following is an individual barrier to effective communication?
poor listening skills
The members of various church boards hold an annual retreat to discuss any problems and issues of concern. This is an example of an organization development intervention technique known as
team building
Which of the following is NOT a force in the task environment that requires an organization to change
technology
During the Lewin model's second step in the change process
the change is implemented.
task identity
the degree to which a job requires completion of a whole and identifiable piece of work
Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication.
upward
Once the firm has developed a pool of applicants, the next step is
validation
When Esposito compiles the company newsletter, he is preparing ____ communication.
vertical