Exam 3 Quizzes
D. problem-solving
A specialized team established to discuss ways to improve quality in an organization is an example of a(n) _________ team. A. cross-functional B. special-purpose C. self-managed D. problem-solving E. informal
B. motivators
According to Frederick Herzberg, factors that influence the degree of job satisfaction are called _________. A. hygiene factors B. motivators C. autonomy factors D. mastery factors E. influencers
e. organizational grapevine
According to most employees, what is the most reliable information source about organization events? a. formal communication b. downward communication c. lateral organizational communication d. upward communication e. organizational grapevine
B. self-actualization
According to Maslow's hierarchy of needs, the desire to maximize potential is an example of a(n) _________ need. A. esteem B. self-actualization C. physiological D. social E. safety
C. diffusing
Boris is currently working with customers to help them to use a new product. This is part of which step of the innovation process? A. developing B. monitoring C. diffusing D. marketing E. inventing
e. consider the total physical and human setting when communicating
Circumstances such as the social climate, the surrounding environment, and audience expectations often impact how communication is understood. As a result, the source should most likely ________. a. consult with others when planning communications b. communicate for both the present and the future c. utilize more non-verbal communication techniques d. shorten the length of the communication if possible e. consider the total physical and human setting when communicating
b. lateral communication
Communication that moves horizontally between two points on an organization chart is referred to as _________. a. serial transmission b. lateral communication c. upward communication d. downward communication e. informal communication
C. venture capitalists
Firms that raise money from investors and then use this money to make investments in new and emerging businesses are known as ________. A. bank financiers B. angel investors C. venture capitalists D. corporate entrepreneurs E. commercial entrepreneurs
A. groupthink
Gina works in a team where members have a strong desire to agree with each other, which can hurt their accurate appraisal of solutions offered by other members. This group is experiencing ________. A. groupthink B. sociometry C. motivation issues D. norming E. a power struggle
A. Disciplining
Maria is on a self-managed team at her company. She and her colleagues have minimal supervision and have had a very productive team. Which of the following is NOT one of the activities associated with Maria's work situation in this self-managed team? A. Disciplining B. Controlling C. Influencing D. Planning E. Organizing
A. entrepreneurial risk
Pedro wants to know the likelihood his entrepreneurial business will fail and how much money could potentially be lost if it does. Pedro is primarily interested in ________. A. entrepreneurial risk B. information asymmetry C. organizational rejuvenation D. angel investing E. the law of small numbers
A. mutual trust
Research suggests that a high level of ________ within a team may improve team performance and lead to additional rewards from management. A. mutual trust B. emotional intelligence C. flexibility D. innovation E. task conflict
C. just-in-time inventory control
The Concord Tools factory has a system in place where inventories are kept at low levels with necessary production components delivered when they are needed. This is called ________. A. materials control B. automation C. just-in-time inventory control D. supply chain management E. work methods analysis
C. effectiveness
The degree to which managers attain organizational objectives is known as ________. A. quality B. efficiency C. effectiveness D. production E. profitability
A. developing
The step in the innovation process in which an idea is made practical for an organization to make/implement is called ________. A. developing B. marketing C. integrating D. diffusing E. inventing
E. integrating
The step in the innovation process in which the invention is established as a permanent part of the organization is called ________. A. inventing B. diffusing C. developing D. monitoring E. integrating
A. An individual who opens a new retail store
Which of the following is the best example of an entrepreneur? A. An individual who opens a new retail store B. A recent college graduate who joins an accounting firm C. An HR manager in charge of administering employee benefits D. A government employee with significant tenure E. A banker that finances new ventures
A. Productivity
Which term refers to the relationship between the total amount of goods produced and the resources needed to produce them? A. Productivity B. Output C. Fixed costs D. Automation E. Quality control
E. entrepreneurial opportunity
A(n) _____ is an occasion to bring into existence new products and services that allow outputs to be sold at a price greater than their cost of production. A. social values B. information asymmetry C. strategic renewal D. social entrepreneurship E. entrepreneurial opportunity
A. Statistical quality control
John, a production manager at Widgets Incorporated, must ensure that enough items are assessed as they come off the manufacturing line to confirm that the defect rate for those items meets the high organization standards set by Widgets Inc. Which technique would best help John with this goal? A. Statistical quality control B. Value analysis C. Decision tree analysis D. Fixed-position production E. Zero-base budgeting
B. Process
_________ theories of motivation emphasize how individuals are motivated. A. Behavioral B. Process C. Content D. Method E. Productivity
D. successful communication
Betsy and Mark are in a meeting. Betsy communicates the department's goals to Mark. Mark readily and accurately understands Betsy's words and the intent of those words. Betsy and Mark have just experienced _____. A. unsuccessful communication B. emotional intelligence C. building effective teams D. successful communication E. handling conflict appropriately
A. flextime
The ability to complete one's job within a workweek of a normal number of hours, but with the worker having choices in when he or she starts and finishes, is called _________. A. flextime B. job enlargement C. behavior modification D. job enrichment E. job rotation
E. corporate entrepreneurship
The concept that individuals or groups of individuals in an existing corporation can identify, evaluate, and exploit opportunities in the marketplace is called ________. A. entrepreneurial alertness B. strategic renewal C. social entrepreneurship D. diversification E. corporate entrepreneurship
E. Controlling
Which management function is involved with ensuring that an event occurs as it was intended to occur? A. Planning B. Leading C. Organizing D. Directing E. Controlling
A. marketing
Which of the following is NOT a step of the innovation process? A. marketing B. diffusing C. monitoring D. inventing E. integrating
C. Self-managed team
Which type of team generally works to accomplish whole tasks as opposed to "parts" of a job? A. Problem-solving team B. Special-purpose team C. Self-managed team D. Cross-functional team E. Informal team
b. formal organizational communication
________ is usually the more important type of communication in an organization, and its flow should be actively promoted by managers. a. nonverbal communication b. formal organizational communication c. informal organizational communication d. organizational gossip e. privileged communication
C. Physiological needs
According to Maslow's hierarchy of needs, which needs are the most basic and important? A. Security and safety needs B. Esteem needs C. Physiological needs D. Social needs E. Self-actualization
B. standard
At the Holiday Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a ________. A. symptom B. standard C. principle D. code of conduct E. value statement
E. Job enlargement
Increasing the number of operations an individual performs, to enhance satisfaction in work, is known as _________. A. Job enrichment B. Job rotation C. Behavior modification D. Task development E. Job enlargement
E. liquidity
The four types of ratios considered in ratio analysis are profitability, activity, leverage, and _______. A. layout B. quality C. fixed cost D. operations control E. liquidity
A. production
The transformation of organizational resources into products is called ________. A. production B. robotics C. quality control D. productivity E. continual improvement
A. efficiency
A CEO is looking at the degree to which organizational resources contribute to productivity. This CEO is looking at the concept known as __________. A. efficiency B. effectiveness C. materials control D. quality assurance E. job design
B. informal groups
Collections of individuals with common work experience who have formed a system of interpersonal relations not established by management are called ________. A. committees B. informal groups C. teams D. formal groups E. task groups
D. automation
The replacement of human effort by electromechanical devices is called ________. A. motion-study techniques B. production C. computer-aided design D. automation E. quality assurance
e. feedback
The destination's reaction to a message is referred to as _________. a. lateral communication b. nonverbal communication c. clarity d. downward communication e. feedback
E. Behavior modification
________ focuses on encouraging appropriate behaviors by emphasizing rewards and thus controlling the consequences of behavior. A. Effective managerial communication B. Autonomy C. Negative reinforcement D. Motivation strength E. Behavior modification
d. unsuccessful
_____ communication is an interpersonal communication situation in which the information that the source intends to share with the destination and the meaning that the destination derives from the transmitted message are different. a. successful b. difference c. interference d. unsuccessful e. source
B. entrepreneurship
The identification, evaluation, and exploitation of opportunities is known as ________. A. opportunistic assessment B. entrepreneurship C. feasibility analysis D. risk/reward analysis E. domain definition
A. Exploitation
Which term refers to an entrepreneur deciding to pursue a business opportunity by producing and marketing a product? A. Exploitation B. Sustained regeneration C. Social entrepreneurship D. Feasibility analysis E. Venture capitalism
c. communication
Which term refers to the process of sharing a message with others? a. motivating b. emotional intelligence c. communication d. influencing e. persuasion
B. Theory X
Joel is a manager who assumes that all his subordinates will slack off and do a poor job unless they are monitored and punished for even small transgressions. Which of the following would best describe Joel's approach to employee motivation? A. Theory Y B. Theory X C. Theory Z D. Needs-goal theory E. Equity theory
A. intrinsic reward
Mario feels good about himself when he helps his co-workers. In the terminology of the Porterdash-Lawler theory of motivation this would be called a(n) _________. A. intrinsic reward B. equity judgement C. goal D. esteem need E. extrinsic reward
E. bank financing
Max is an entrepreneur who is looking to get a loan from a financial institution. Which form of external capital is Max using to fund his business venture? A. venture capitalist B. angel investors C. social value D. stock options E. bank financing
A. performing
When a team fully focuses on solving organizational problems and addressing challenges, the team is in the ________ stage of the team development process. A. performing B. storming C. forming D. adjourning E. norming
e. during decoding
When is the meaning of the message determined and responded to? a. during transmission b. during encoding c. when the signal is sent d. when the source is developing the message e. during decoding
D. Vroom's expectancy theory
Which motivation theory is based on the idea that individuals behave as they do in order to maximize personal benefits over the long term? A. Porter-Lawler theory B. Needs-goal theory C. Likert's theory D. Vroom's expectancy theory E. Equity theory
B. currently satisfied customers
Which of the follow is NOT a major source of entrepreneurial opportunities? A. the creation of new raw materials B. currently satisfied customers C. the creation of new products or services D. the discovery of new geographical markets E. new methods of organizing
D. People who interact with and are psychologically aware of one another
Which of the following best describes a group? A. People with limited communication with others B. All people in an organization C. A gathering of people D. People who interact with and are psychologically aware of one another E. People who are involved in select aspects of an organization
D. Active participation in decision making
Which of the following has been found to foster innovation in organizations? A. Rigid job procedures B. Clearly established work rules C. Minimal levels of autonomy D. Active participation in decision making E. Strict managerial control
c. perception
Which of the following is an example of a microbarrier to communication? a. the use of multiple languages to communicate b. the need for increasingly complex information c. perception d. an increasing need for information e. the time available for communication
D. Motivation
_________ is the inner state that causes people to behave in ways that accomplish goals. A. Emotional intelligence B. Self-esteem C. Productivity D. Motivation E. Self-awareness
A. The needs-goal
_________ theory is based on the premise that behavior will continue until the felt need has been significantly reduced. A. The needs-goal B. Likert's C. Expectancy D. Equity E. The Porter-Lawler
B. budget
A financial plan that outlines how organizational funds will be acquired and spent during a given period is known as a ________. A. ratio analysis B. budget C. work methods analysis D. benchmark E. leveraging tool
E. helping one another to achieve organizational objectives
An organizational group can qualify as a team only if members focus on ________. A. interacting with one another B. increasing the satisfaction of the group C. becoming aware of each other D. limiting the size of the group E. helping one another to achieve organizational objectives
B. Members are oriented toward a single goal.
As a group becomes more mature and effective, group members will work for a common purpose instead of pursuing different directions. This is reflected by which of the following group member characteristics? A. Members have the resources necessary to attain group objectives. B. Members are oriented toward a single goal. C. Members are focused on self-interests. D. Members exchange suggestions, opinions, and information with each other. E. Members are focused on individual contributions.
A. quality circle
At Apex Electronics, a group of six employees are having a meeting to discuss quality problems related to a newly designed circuit board. After the meeting, they will convey their solutions to upper management. This scenario best describes a ________. A. quality circle B. supply chain C. decision tree D. cross-functional team E. virtual team
e. informal
Communication at a firm that occurs between friends and does not follow the lines of the organizational chart is best described as ________ organizational communication. a. upward b. formal c. downward d. lateral e. informal
E. compare measured performance to standards
Darren is the supervisor in a manufacturing facility that produces desks and chairs. Control of quality and output is his responsibility. To ensure that he is following the controlling process, after measuring the performance of his employees, he must _____, and then take any corrective action necessary. A. identify profitability standards B. make changes to the organization C. create the standards D. implement influencing methods E. compare measured performance to standards
A. Theory Y
Douglas McGregor identified the assumption that employees will exercise self-direction and self-control in meeting their objectives, an idea known as _________. A. Theory Y B. Theory X C. behavior modification D. hygiene modification E. Theory Z
a. stop talking
Jerry is considered a poor listener by everyone at his company. Most likely, he is thought of as a poor listener because he won't _____, which is the first and last commandment in the listening process. a. stop talking b. put the talker at ease c. empathize with the talker d. remove distractions e. ask questions
E. Feasibility analysis
Jill has an idea for a new business but needs to determine whether the idea is practical and likely to succeed. Which of the following would best help Jill in this situation? A. Entrepreneurial exploitation B. Information asymmetry C. Sustained regeneration D. Strategic renewal E. Feasibility analysis
C. needs-goal
The _____ is the most fundamental of motivation theories and begins with a person feeling a need and then the need is transformed into behavior directed toward achieving a goal. A. expectancy B. Likert C. needs-goal D. hierarchy of needs E. Porter-Lawler
C. evaluating an opportunity
What is the second stage of the entrepreneurship process? A. identifying an opportunity B. exploiting an opportunity C. evaluating an opportunity D. marketing the product E. brainstorming ideas
A. Building good communication
Which of the following is a "people-related" step in building effective work teams? A. Building good communication B. Rewarding and recognizing teams for their accomplishments C. Developing clear objectives and directions D. Encouraging team involvement E. Demonstrating interest in team progress
b. encoding
Which of the following terms refers to developing a message into a form that can be received and understood by others? a. decoding b. encoding c. decrypting d. feedback e. sourcing
B. Group control stage
Which stage of the formal group development process is characterized by flexibility and informality? A. Communication and decision-making stage B. Group control stage C. Groupthink stage D. Group solidarity stage E. Acceptance stage
A. inventing
Which step of the innovation process focuses on establishing a new idea that could potentially help the organization be more successful? A. inventing B. monitoring C. diffusing D. developing E. integrating
B. Promotions from within the organization
Which of the following is an example of a nonmonetary incentive? A. Lump sum bonuses B. Promotions from within the organization C. Gainsharing D. Stock bonuses E. Stock options
C. Communication and decison-making stage
During what phase of formal group development can group members move from mistrust to frank conversations with each other? A. Group solidarity stage B. Groupthink stage C. Communication and decison-making stage D. Acceptance stage E. Group control stage
d. nonverbal factors
Which of the following may have the most influence on the total effect of a message? a. emotional intelligence of the receiver b. listening skills c. verbal factors d. nonverbal factors e. the true purpose of the communication
C. entrepreneurial alertness
William is often able to notice new and potentially useful information in the environment. He frequently sees patterns that others do not. This is an example of ________. A. strategic renewal B. entrepreneurial exploitation C. entrepreneurial alertness D. sustained regeneration E. a feasibility analysis
E. monitoring
At Myers Industries, Mary is responsible for determining if newly implemented ideas should be improved or terminated. Mary is involved in the innovation process step of ________. A. diffusing B. developing C. inventing D. integrating E. monitoring
C. zero-base
At a marketing firm, each marketing team is required each year to justify their entire budget rather than use previous yearly budgets as a guide. This is an example of the budgeting process known as _______ budgeting. A. incremental B. variable C. zero-base D. statistical E. pure-breakdown
D. total quality management
The continuous process of involving organization members in ensuring that all work activities have an appropriate role in establishing product quality is called ________. A. brainstorming B. creativity C. the innovation process D. total quality management E. transformational leadership
A. formal group
The manager of the marketing department at David's company has put together a regularly scheduled meeting of individuals who get together once per week to discuss ways the company can enhance its marketing efforts. This is an example of a(n) _____ A. formal group B. friendship group C. command team D. production team E. informal group
C. quality
The managers at Williams Manufacturing want to make sure that their products do what they are intended to do. In this case, it would seem the managers are focused on __________. A. productivity B. the budget C. quality D. variable costs E. automation
D. cross-functional team
Kelly is on a team where there are members from marketing, finance, human resources, production, and several other functions. All team members are focused on a particular objective important to the organization. Kelly appears to be in a ________. A. quality circle B. command group C. friendship group D. cross-functional team E. virtual team
D. quality
The term that means the degree to which a product satisfies the specifications for which it was built is ________. A. development B. innovation C. creativity D. quality E. monitoring
B. forming
During the ________ stage of the team development process, team members become oriented to the team by discussing team specifics like role expectations and member skills. A. storming B. forming C. adjourning D. norming E. performing
D. innovation
What term refers to the process of applying a new idea to the improvement of organizational processes, products, or services? A. creativity B. monitoring C. integration D. innovation E. diffusing
d. angel investor
Wilson is a wealthy individual who provides capital to newly created companies. Wilson is a(n) ________. A. social entrepreneur B. bank financier c. venture capitalist d. angel investor e. corporate entrepreneur
B. Job rotation
_______ involves moving workers from job to job instead of specializing in one job over the long term. A. Flextime B. Job rotation C. Behavior modification D. Job enrichment E. Job enlargement
C. technology, product, process, and management
In the innovation process, the four major categories of inventions are ________. A. necessary, normal, technological, and superior B. high value, high profit, high quality, and high quantity C. technology, product, process, and management D. service, product, creative, and experimental E. luxury, industrial, complementary, and service
e. organizational communication
What type of communication relates directly to the goals, functions, and structure of human organizations? a. formal communication b. downward communication c. nonverbal communication d. interpersonal communication e. organizational communication
C. social entrepreneurship
When Muhammad Yunus launched his microfinancing venture that provided small loans in an underdeveloped country, he was engaging in _____. A. venture entrepreneurship B. sustained entrepreneurship C. social entrepreneurship D. corporate entrepreneurship E. commercial entrepreneurship