Exam #4
Which of the following is an example of a good leader in the context of business?
A person who can influence others
Mihee, the chief nurse in a hospital, sets challenging goals for her subordinates because she has confidence in her fellow nurses. Based on the path-goal theory, what kind of leader behavior is Mihee exhibiting?
Achievement-oriented
In the control process, which of the following steps follows the measurement of performance?
Comparing performance against standards
Which of the following is true of organizational control?
Control can help an organization adapt to environmental change.
The last several batches of cell phones have failed quality inspections. Upon analysis, the quality team found one of the parts from a supplier was causing the failure. Which step in the control process does the company need to take next?
Corrective action
Junhua is in charge of maintaining all the computers in the organization. Additionally, whenever an employee has a problem with their computer, they call Junhua. What type of power does Junhua have in this organization?
Expert
Which of the following is a disadvantage of postaction control?
It is not as effective as preliminary or screening control.
Which of the following is true of screening control?
It is useful in identifying the causes of problems.
Which of the following is a financial resource that flows out of an organization?
Operating expenses
Vernique, a manager, consults with her subordinates and encourages their involvement in the decision making process. Based on the path-goal theory, what kind of leader behavior is Vernique exhibiting?
Participative
Which of the following is a situational leadership model that suggests that the primary function of a leader is to make desired rewards available, and to clarify how to earn those rewards?
Path-goal theory
Which of the following is a situational leadership model that suggests that the primary function of a leader is to make desired rewards available, and to clarify how to earn those rewards?
Path-goal theory
Which type of control provides a basis for rewarding employees by recognizing the achievement of a goal or standard?
Postaction
Which leadership style identified by Fiedler is analogous to the employee-centered and initiating-structure behaviors of the Michigan and Ohio State studies?
Relationship oriented
When leaders decide to either give salary increases to their employees or withhold any salary increases, which of the following types of power do they exercise?
Reward
When leaders decide to either give salary increases to their employees or withhold any salary increases, which of the following types of power do they exercise?
Reward
Which of the following types of operations control relies heavily on feedback processes?
Screening control
On the production line, all employees must have a quality level of 99 percent or higher. Which of the following elements of control is this?
Standard
Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?
Storming
Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?
Storming
"The whole is more than the sum of its parts" is the essence of the term -:
Synergy
According to the Leadership Grid, which approach to leadership is thought to be the best idea because of the interdependence on a common stake in the organization?
Team management
Which of the following is a generic approach to leadership that suggests there are two basic leader behaviors, the initiating-structure behavior and consideration behavior?
The Ohio State studies
Which of the following is a generic approach to leadership that suggests there are two basic leader behaviors, the initiating-structure behavior and consideration behavior?
The Ohio State studies
What is the premise of Vroom's decision tree approach to leadership?
The approach should change depending on the situation.
What is the basic assumption of situational approaches to leadership?
The appropriate leader style will vary from one set of circumstances to another.
Bhavik has established a timetable for comparing performance to standards. What should he keep in mind when he sets the timetable?
The complexity of the work
According to the path-goal theory of leadership, what is the primary function of a leader?
To clarify behaviors that lead to rewards
A manager who applies budgets too rigidly may fail to realize that_______.
budget adjustments may be needed when circumstances change
An advantage of teams in an organization is that they enable the organization to shed its _____.
bureaucracy
One reason organizations create teams is to _____.
capitalize on the knowledge and motivation of workers
Punishment involves the use of _____ power.
coercive
The final step in the control process is_______.
considering corrective action
A task group that is made up of one member each from marketing, development, production, and manufacturing would be a(n) _____.
cross-functional team
Abbott, a shoe manufacturing company, strives to keep its workers satisfied. The company allows flexible time shifts and offers family-centered benefits. According to the Michigan studies, management is demonstrating _____ behavior.
employee-centered leader
The first step in the control process is______.
establishing control standards
Monitoring receivables to make sure customers are paying their bills on time is an example of _____ control.
financial
During the _____ stage of group development, the members begin to try out various behaviors in an attempt to determine the interpersonal behaviors that are acceptable in the group.
forming
During the _____ stage of group development, the members begin to try out various behaviors in an attempt to determine the interpersonal behaviors that are acceptable in the group.
forming
Elena is getting to know the other members of her project team. A group structure is beginning to emerge as the members establish some basic ground rules and figure out acceptable behaviors and roles. This group is in the _____ stage of development.
forming
According to the Leadership Grid, a manager who exhibits impoverished management _____.
has little concern for people or for work performance
Performance appraisals are part of _____ control.
human resources
In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of the control of _____ resources.
information
In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of the control of _____ resources.
information
The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the behavior called _____ behavior in the Ohio State studies.
initiating-structure
The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the behavior called _____ behavior in the Ohio State studies.
initiating-structure
The first organized approach to studying leadership focused on _____.
leadership traits
When an organization promotes someone, it sends a signal to everyone that the person is competent. This gives the person _____ power.
legitimate
As a manager, Tariq has consistently demonstrated an appropriate amount of concern for both people and production. On the Leadership Grid, Tariq's style would be classified as _____.
middle-of-the-road management
During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.
norming
During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.
norming
During the _____ stage of group development, members begin to accept one another and develop a sense of unity.
norming
Quality control is a type of _____ control.
operations
Azim is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.
performing
Azim is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.
performing
In the _____ stage of group development, the group really begins to settle down to work and focuses on goal attainment.
performing
Hermes is a taxi service that asks customers to fill out an online feedback form once their ride is complete. Hermes is making use of _____ operations control.
postaction
Hermes is a taxi service that asks customers to fill out an online feedback form once their ride is complete. Hermes is making use of _____ operations control.
postaction
Intertek's product quality inspections on finished goods indicates the defect rate. If the rate exceeds a certain level, the production manager is alerted and a process is implemented to identify and eliminate the causes. This is an example of _____ control.
postaction
A kosher restaurant ensures that all of the ingredients that enter its establishment are kosher. This is an example of _____ control.
preliminary
A kosher restaurant ensures that all of the ingredients that enter its establishment are kosher. This is an example of _____ control.
preliminary
Everyone working or volunteering at the local day care goes through a background check before they can work with the children. This is an example of _____.
preliminary control
Everyone working or volunteering at the local day care goes through a background check before they can work with the children. This is an example of _____.
preliminary control
When a leader has a high degree of charisma and loyalty, they also have a high degree of _____ power.
referent
The more a manager uses coercive power, the more likely he is to encourage _____.
resentment
According to Fiedler, a task is structured when it is _____.
routine, easy to understand, and unambiguous
Because they are useful in identifying the cause of problems, _____ controls tend to be used more often than other forms of control.
screening
The top management of a beverage manufacturing company has put together a team to handle the marketing of its new health drink. However, the team members are unable to agree on the best way to equitably divide the group tasks. In addition, two group members are trying to take over the leadership role, and this has led to more conflict. This group is at the _____ stage of group development.
storming
The LPC theory classifies leaders into two types based on _____.
whether they are task oriented or relationship oriented
