Experience Cloud Consultant (Spring 22)

D. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".

An administrator for Cloud Kicks wants to create a new partner user for an existing site. Which step does the administrator need to perform right before providing user details and saving the user record? A. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User". B. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User". C. Click "New" on the User Setup page in Lightning Experience. D. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".

C. All site users that require access to all records across all objects have the proper Sharing Set.

A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type. What limitations should the consultant consider related to sharing and visibility for this license type? A. All site users that require access to certain records for certain objects have the proper Sharing set. B. Any site users that require access to specific records have the proper Sharing Rule. C. All site users that require access to all records across all objects have the proper Sharing Set. D. All site users have the appropriate role assigned.

A. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users. Which step is required in order to use standard profiles in an experience? A. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled. B. Create a permission set with '' Allow standard external profiles' check assign to all external users. C. Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login' set to True. D. Customer Community Plus Login Experience license need to be used.

C. The "Enable ExperienceBundle Metadata API" setting needs to be checked.

A consultant needs to leverage ExperienceBundle for a deployment but is unable to view it. What is the most likely cause for this issue? A. The experience has not yet been published. B. A change set containing the Network needs to be deployed. C. The "Enable ExperienceBundle Metadata API" setting needs to be checked. D. A custom Experience template needs to be created.

A. Financial Services Community permission set license B. Insurance Agent Portal Lightning template

DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims. Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers A. Financial Services Community permission set license B. Insurance Agent Portal Lightning template C. Financial Services Lightning template D. Insurance agent permission set license

C. Create a digital experience for agents and an app for employees.

DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals. What should the Experience Cloud consultant recommend? A. Create a peer-to-peer forum for agents and share the URL with employees. B. Create a digital experience for agents and share the URL with employees. C. Create a digital experience for agents and an app for employees. D. Create a self-service community for agents and an app for employees.

B. Create Page Layouts for Lead Distribution. D. Create Assignment Rules for Lead Distribution

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity. Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? Choose 2 answers A. Enable "Allow External Lead Sharing" in Digital Experience settings. B. Create Page Layouts for Lead Distribution. C. Configure Lead Creation and Lead Distribution inside PRM Workspace. D. Create Assignment Rules for Lead Distribution.

B. Lightning Bolts can help reduce implementation time. C. Lightning Bolts can help minimize licensing and provisioning cost.

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach. In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers A. Lightning Bolts can be distributed and reused. B. Lightning Bolts can help reduce implementation time. C. Lightning Bolts can help minimize licensing and provisioning cost. D. Lightning Bolts can help organize, manage, and reuse digital content.

A. Automating partner onboarding process C. Providing reports and dashboards access to partners D. Preventing channel conflict

Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative. In what three ways can Salesforce Partnership Management (PRM) help DF? Choose 3 answers A. Automating partner onboarding process B. Helping partners manage their payments and file taxes C. Providing reports and dashboards access to partners D. Preventing channel conflict

A. Partner Value Score Matrix C. Al-Powered Knowledge Base E. Chat

Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners. Which other three features come standard with Salesforce PRM that DF can leverage without any code customization? Choose 3 answers A. Partner Value Score Matrix B. Case Escalation C. Al-Powered Knowledge Base D. Partner Incentivization Map E. Chat

B. Customer Community Plus

Dreamscape Flowers needs to create a digital experience that meets the following requirements: * It allows for collaboration between customer and partner users. * Self-service for customer users is available. * Partner users create or resolve cases for their customers and need to see case data on a dashboard. * Partner users do not manage Leads, Opportunities, or Campaigns. Which license type should a Salesforce Admin use for these partner users? A. Customer Community B. Customer Community Plus C. Employee Community D. Partner Community

C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement. During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site. What is the reason for this issue? A. The Community manager for Europe does not have System Administrator privileges. B. The preconfigured Insights reports need to be modified to meet GDPR requirements. C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports. D. The Experience Cloud site for Europe has more than a million users.

C. Creation of a guest profile D. Creation of sharing mechanisms that are available only to guest users E. Creation of a guest user record

Dreamscape flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is created in Experience Cloud? Choose 3 answers A. Creation of a guest role B. Creation of moderation criteria that are applied only to guest users C. Creation of a guest profile D. Creation of sharing mechanisms that are available only to guest users E. Creation of a guest user record

B. External Apps

Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcher will submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation. The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections. Which user license Should GCC recommend for the researchers? A. Customer Community B. External Apps C. Partner Community Plus D. Customer Community Plus

C. Enable Digital Experiences.

Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents. What is the first step the system administrator should take to create the site? A. Update organization-wide settings. B. Enable Search Engine Optimization (SEO). C. Enable Digital Experiences. D. Configure the default login.

C. Create a portal for external researchers and give internal staff access to the main org.

Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group. What should the Experience Cloud consultant recommend to meet the requirements for both personas? A. Give external researchers and internal staff access to the main org. B. Create a portal for external researchers and give internal staff access to the portal. C. Create a portal for external researchers and give internal staff access to the main org. D. Create a portal for external researchers and create an app for internal staff.

A. Experience Bundle allows us to programmatically edit any community but using Experience Builder. C. Experience Bundle provides editable community metadata in a human-readable format.

Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community. What are the two key features of Experience Bundle? Choose 2 answers A. Experience Bundle allows us to programmatically edit any community but using Experience Builder. B. Experience Bundle enables Creating experiencing across orgs. C. Experience Bundle provides editable community metadata in a human-readable format.

A. Metadata API is ideal when multiple work streams are involved. B. Metadata API can be used programmatically as well as declaratively. D. Metadata API supports migrating all Communicates settings and features.

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments. What are the three key features of Metadata API? Metadata API might require manual migration for changes that involve unsupported settings and features. A. Metadata API is ideal when multiple work streams are involved. B. Metadata API can be used programmatically as well as declaratively. C. Metadata API is ideal for when the changes are complex. D. Metadata API supports migrating all Communicates settings and features.

A. Create one Sharing Set and add the objects to share in the Sharing Set.

How can Sharing Sets be used to share records with Customer Community users? A. Create one Sharing Set and add the objects to share in the Sharing Set. B. Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set. C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set. D. Create one Set per object and add the Customer Community profiles to each Sharing Set.

C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

How can records owned by Customer Community users be shared with internal users? A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set. B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users. C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set. D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set. D. Create a criteria-based sharing rule with a Partner Community role.

In which two ways can Opportunities with a Community User be shared? Choose 2 answers A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set. B. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set. C. Create an owner-based sharing rule with a Customer Community User. D. Create a criteria-based sharing rule with a Partner Community role.

C. Build Your Own (LWR)

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site? A. Partner Central B. Customer Account Portal C. Build Your Own (LWR) D. Help Center

C. Sharing Rule

No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR. What should the Experience Cloud consultant recommend for record sharing? A. Role Hierarchy B. Sharing Set C. Sharing Rule D. Super User

B. When possible, one should create and assign queues as owners of records created by quest users. C. Setting the default owner for records created by guests is an option in Experience Cloud sites. E. Any active user in an org can be assigned as the default owner of records created by guest users.

No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object. Which three considerations should NMH keep in mind for records created by guest users? Choose 3 answers A. Queues cannot be assigned as owners of records created by guest users. B. When possible, one should create and assign queues as owners of records created by quest users. C. Setting the default owner for records created by guests is an option in Experience Cloud sites. D. Default owner does not need Read/Write access to view the records created by guest users. E. Any active user in an org can be assigned as the default owner of records created by guest users.

B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems. Some of the articles are more than 2 years old. What should a consultant recommend to optimize the public knowledge base? A. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel. B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles. C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel. D. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to

Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NIO has Customer Community Plus licenses. How should NTO manage its accounts in its Partner Community? A. Extend the Standard Role Hierarchy setting departments as child accounts. B. Enable the External Account Hierarchy setting departments as child accounts. C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed. D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to

D. Portal User Visibility

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions. Which user visibility setting needs to be enabled at a minimum? A. None B. Site User Visibility C. Guest User Visibility D. Portal User Visibility

C. Employee apps are only available in Unlimited Edition. D. Chatter posts related to a record will be available in the employee app as well as the main org.

Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers A. Experience Cloud cannot be used for employee apps. B. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org. C. Employee apps are only available in Unlimited Edition. D. Chatter posts related to a record will be available in the employee app as well as the main org.

C. In order to leverage organizational structure, the HR help app must be created in the main org.

Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app. What should NTO consider when building the HR desk app? A. HR user profile is only available in Employee Cloud with Employee permission set license. B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org. C. In order to leverage organizational structure, the HR help app must be created in the main org. D. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

A. Audience B. None C. Default

Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility. Which three visibility options available in Experience Cloud? Choose 3 answers A. Audience B. None C. Default D. Personal E. Visible

C. Use a Flexible page layout.

Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience. How should an administrator accomplish this? A. Use an HTML component B. Create CMS items. C. Use a Flexible page layout. D. Build a custom Lightning component.

D. Customer Service

Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site? A. Partner Central B. Help Center C. Customer Account Portal D. Customer Service

B. CSAT (Customer Satisfaction score) C. Case deflection D. Average Handle Time compared to Bot Session Time

Northern Trail Qutfitters implemented a chatbot on its Experience site. Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers A. Number of lead records created B. CSAT (Customer Satisfaction score) C. Case deflection D. Average Handle Time compared to Bot Session Time E. Case Type by Issue

D. Use the same page variation for EMEA, include multiple Hero components, and target each , component

Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA. How should an administrator accomplish this? A. Create a page variation for EMEA, configure the Theme, and include a different Hero component. B. Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component. C. Use the same page variation for EMEA and include multiple targeted HTML components. D. Use the same page variation for EMEA, include multiple Hero components, and target each , component.

A. Ensure that the Account field is empty in the registration section. D. Contact Sales customer Support to enable Person Accounts.

Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account. NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses. Which two steps are needed to complete self-registration in NTO's Experience site? Choose 2 answers A. Ensure that the Account field is empty in the registration section. B. Contact Salesforce Customer Support to enable Communities Self Registration Controller. C. Ensure that the Contact field is empty in the registration section. D. Contact Sales customer Support to enable Person Accounts.

A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.

Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives. The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community. In which order should the community manager perform activation steps? A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active. B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled. C. Publish the community, which will send out the welcome emails. D. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

A. Permission Sets

Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles. Outside of Data Categories, what is another way UMS can control Knowledge article visibility? A. Permission Sets B. Branding Sets C. Sharing Rules D. Audience Targeting

A. Visible to Partner D. Visible to Guest User

The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Which two settings need to be configured on the draft article before it is published? Choose 2 answers A. Visible to Partner B. Visible in Public Knowledge Base C. Visible to Employee D. Visible to Guest User

C. Chatter influence is removed from the Contribution section on the Profile page. D. Default point system and set of reputation levels become available.

The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features. Which two things happen automatically when the site manager enables automation? Choose 2 answers A. Customer portal members gain the ability to provide badges to other members. B. Inactive and active members are assigned default reputation points. C. Chatter influence is removed from the Contribution section on the Profile page. D. Default point system and set of reputation levels become available.

B. Merge similar topics in Content Management.

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics. How should the Salesforce Administrator accomplish this? A. Mark old topics as Inactive and assign articles to the new active topics. B. Merge similar topics in Content Management. C. Delete existing topics and assign articles to newly created topics. D. Keep existing topics and reassign articles to newly created topics.

A. The Salesforce Administrator is not assigned a role in Salesforce. C. The account record associated with the contact record is not enabled as a partner.

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record. What could be two reason causing this issue? Choose 2 answers A. The Salesforce Administrator is not assigned a role in Salesforce. B. The Salesforce Administrator is not a member of the Partner Community C. The account record associated with the contact record is not enabled as a partner. D. The Salesforce administrator is not marked as a delegated administrator on the partner account.

A. Check whether a custom robots.txt file to control indexing has been created. B. Check whether the Experience site is public and activated.

The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers A. Check whether a custom robots.txt file to control indexing has been created. B. Check whether the Experience site is public and activated. C. Check whether the SEO Institute has provided the approval for the site with end date. D. Check whether manual sitemap refresh happens on the last day of every month.

A. The portal role record has not been created. D. Contact records have not been created.

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed. What could be two reasons for this failure? Choose 2 answers A. The portal role record has not been created. B. The portal profile record has not been created. C. User records are missing. D. Contact records have not been created.

A. Opportunities C. Cases D. Custom Objects

To which three objects can the Partner Super User access be applied? Choose 3 answers A. Opportunities B. Accounts C. Cases D. Custom Objects E. Campaigns

B. Create a single digital experience for B2C customers, B2B customers, and employees.

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues. How should UC use Experience Cloud to accomplish this goal? A. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees. B. Create a single digital experience for B2C customers, B2B customers, and employees. C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees. D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

C. Partner Central

Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration. Which template should UC select? A. Customer Account Portal B. Help Center C. Partner Central D. Build Your Own

A. Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility. B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

Which two statements regarding data categories are true? Choose 2 answers A. Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility. B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default. C. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included. D. Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

B. Partner Central C. Customer service

Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page. Which templates should ZRS consider to build the portal? Choose 2 answers A. Help Center B. Partner Central C. Customer service D. Build Your Own

D. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts. What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce? A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal. B. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty. C. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user. D. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is

B. Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. D. Industry-specific templates as well as Lightning Bolt solutions are available today.

Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business. What two points should UC keep in mind when selecting a template for these sites and portals? Choose 2 answers A. Industry-specific Lightning Bolt solutions are available today but not templates. B. Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. C. Industry-specific templates are available today but not Lightning Bolt solutions. D. Industry-specific templates as well as Lightning Bolt solutions are available today.

D. Customer Community Plus license allows only up to 2 million users per org.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers. Which limitation could cause a potential issue for UC? A. Customer Service template does not allow downloading documents out-of-the-box. B. Customer Service template does not allow record pages for custom objects out-of-the-box. C. Customer Community Plus license does not allow access to custom objects. D. Customer Community Plus license allows only up to 2 million users per org.

A. Create a permission set. B. Select a permission set for a given experience.

Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience. Which two steps should the UC admin take to grant access to each customer? Choose 2 answers A. Create a permission set. B. Select a permission set for a given experience. C. Select the profile for a given experience. D. Edit the applicable user profile.

A. Assign a single screen to multi-step flow and give the guest user access via page layout.

Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow. How should UC enable the guest user to run the flow? A. Assign a single screen to multi-step flow and give the guest user access via page layout. B. Save the flow with the "System Context Without Sharing-Access All Data" option. C. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup. D. Convert multi-step flow into individual flows and give the guest user access to each flow separately.

B. Partner Community

Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales. Which user license should the Experience Cloud consultant recommend? A. Partner Community Plus B. Partner Community C. Platform Portal D. Commerce Portal

D. Create an authenticated digital experience for partners and allow them to refer other partners in their region.

Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public. What should the Experience Cloud consultant recommend? A. Create an app for the Internal business development team and allow them to generate token-based referral links for existing partners In their region. B. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners. C. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site. D. Create an authenticated digital experience for partners and allow them to refer other partners in their region.

D. Help Center

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information. Which template should UC select when building its site? A. Customer Service B. Customer Account Portal C. Partner Central D. Help Center

C. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users.

Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts. How should you fix this issue? A. The external sharing model should be updated so that the Account object is private but the Contact object remains public only B. Sharing rules should be configured open each object to give Read Only access to experience Cloud users. C. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users. D. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

D. Customer Community Plus

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals or participating in any other sales activity. Which external user license meets these requirements? A. Authenticated Service Site User B. External Community Plus C. External Identity D. Customer Community Plus

A. Create branding sets, audience targeting, and navigation menu targeting.

Universal Containers is looking to onboard three new partners to the community. * Each partner have a branded experience containing their colors and logo. * Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not. * Bronze partners should not have access to the Leas tab. How should an administrator solve for these requirements? A. Create branding sets, audience targeting, and navigation menu targeting. B. Create branding sets, audience targeting and a custom Navigation menu component. C. Create a separate community for each partner with audience targeting. D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

C. Chat Agent Guided Setup Flow and Service Console

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent. What should the administrator use to configure the chat functionality? A. Experience Builder and Chatter B. Service Console and Service Channel C. Chat Agent Guided Setup Flow and Service Console D. Service Channel and Chatter

B. Assign Partner Community license to partner users. C. Assign Customer Community Plus license to partner users.

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK). UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns. What are the two considerations for creating partner users and granting access? Choose 2 answers A. Only business accounts can be created as partner users B. Assign Partner Community license to partner users. C. Assign Customer Community Plus license to partner users. D. Only person accounts can be created as partner users.

A. Assign external users as approvers on records and create a digital experience for those users. C. Add external users directly to approval queues and create a digital experience for those users.

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers A. Assign external users as approvers on records and create a digital experience for those users. B. Assign external users as the co-owners on records and create a digital experience for those users. C. Add external users directly to approval queues and create a digital experience for those users. D. Assign external users Super User access on records and create a digital experience for those users,

B. Channel Account

Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements? A. Customer Community B. Channel Account C. Commerce Portal D. Platform Portal

B. "Let guest users view asset files and CMS content available to the community" in the Administration Workspace

Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal. Which setting should UMS enable in order for quest users to see the images? A. "Enable Image Connect for guest users" in the Administration Workspace B. "Let guest users view asset files and CMS content available to the community" in the Administration Workspace C. "Allow guest users to self register" in the Administration Workspace D. The "Jepson" theme in the Builder Workspace

A. ExperienceBundle

Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates. Which tool should the Experience Cloud consultant recommend to make these changes? A. ExperienceBundle B. Experience Cloud Script Master C. Site Builder D. Lightning Builder

A. Create Lead Record Types for Lead Distribution. D. Create Page Layouts for Lead Distribution.

Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners. Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers A. Create Lead Record Types for Lead Distribution. B. Enable "Lead Sharing" in Digital Experience settings. C. Create a separate channel for partners in PRM Workspaces. D. Create Page Layouts for Lead Distribution.

B. Create a Lead Queue for Lead Distribution. C. Enable Allow External Creation'' in Digital Experience settings D. Configure Lead creation Leadon low Distribution inside PRM Workspace.

Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has decided to use Partner Central template. Which three should UMS take at a minimum In order to meet the requirement? A. Create a Lead Process for Lead Distribution B. Create a Lead Queue for Lead Distribution. C. Enable Allow External Creation'' in Digital Experience settings D. Configure Lead creation Leadon low Distribution inside PRM Workspace.

D. CMS Connect

Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal. Which feature should UMS use to accomplish this? A. Developer Console B. Compact Header Properties C. Rich Content Editor D. CMS Connect

D. By using User criteria and selecting appropriate user fields on CRM objects

Ursa Major Solar is creating an employee experience portal. Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments? A. By using Location criteria and specifying which IP address applies to each department and domain B. By using Profile criteria and selecting the Service profile C. By using Domain criteria and creating custom domains for each department or role to access the portal D. By using User criteria and selecting appropriate user fields on CRM objects

C. Search must be enabled for the selected CMS Channel.

Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal. Which setting must be turned on in order for Global Search in Experience Builder to query content in Salesforce CMS? A. Community must be activated. B. Sharing Rules must be set to Read/Write. C. Search must be enabled for the selected CMS Channel. D. Gather Customer Insights Data must be selected.

C. Remove Opportunity and Asset from the object list in the Global Search Result component property editor. D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects. Which two standard features allow an administrator to accomplish that? Choose 2 answers A. Remove Opportunity and Asset from the Title Menu component in the property editor. B. Remove Opportunity and Asset from the navigation Menu component in the property editor. C. Remove Opportunity and Asset from the object list in the Global Search Result component property editor. D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

B. Download an app from AppExchange D. Write custom code

Ursa Major Solar would like the navigation menu in the customer portal to be vertical. Which two options make this possible? Choose 2 answers A. Edit the default navigation B. Download an app from AppExchange C. Fix the header's Position. D. Write custom code

A. Access Experience Management D. Manage Experiences

Ursa Major Solar would like to make an external user an Experience Site Moderator. What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator? Choose 2 answers A. Access Experience Management B. Access Sharing Sets C. Manage Setup D. Manage Experiences

A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results. What is causing this issue? A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case. B. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template C. The Record Detail component is a custom component and was not configured correctly D. The Record Detail component will only show record details for the Case object.

C. 1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign the correct role/profile. 5) Save.

What accurately sequences the necessary steps to create a partner user from an enabled partner account? A. 1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. Single Book 3) Select Manage External User. 4) Select Enable Partner User. 5) Save. B. 1) View the partner account contact. 2) Select Manage External User. Multiple Books 3) Select Enable Partner Account. 4) Edit the user record to assign the correct role and profile. 5) Save. C. 1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign the correct role/profile. 5) Save. D. 1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. 3) Select Manage External User. 4) Select Enable Partner Account. 5) Save.

A. Assign a cloned standard site profile as the default for self-registration. B. Use a restrictive default profile to begin with. C. Create a separate profile for your self-service site and your partner portal.

What are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers A. Assign a cloned standard site profile as the default for self-registration. B. Use a restrictive default profile to begin with. C. Create a separate profile for your self-service site and your partner portal. D. Assign the standard site profile as the default for self-registration. E. Use the same profile for your self-service site and your partner portal.

B. Track Flagging and moderation activity within the Experience site. C. Allow members to flag posts comments files, and messages that are inappropriate or spam. D. Designer specific users as moderators so that they can closely monitor the size.

What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality? Choose 3 answers A. Allow members to remove other member from the Experience site if desired. B. Track Flagging and moderation activity within the Experience site. C. Allow members to flag posts comments files, and messages that are inappropriate or spam. D. Designer specific users as moderators so that they can closely monitor the size. E. Give members Audience Targeting permissions within the Experience site.

B. Create partner roles in a separate branch in your Role Hierarchy. C. Grant partner users access to the partner account using a Sharing Rule,

What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers A. Create partner roles in the same branch in your Role Hierarchy. B. Create partner roles in a separate branch in your Role Hierarchy. C. Grant partner users access to the partner account using a Sharing Rule, D. Reduce the number of roles to one to improve system performance.

A. Manually by a moderator selecting ''Escalate to Case'' in the Feed D. Automatically via process Builder by meeting specified criteria;

What are two ways a question can be escalated to a case? Choose 2 answers A. Manually by a moderator selecting ''Escalate to Case'' in the Feed B. Manually by users commenting ''Escalate'' C. Automatically via Case Assignment Rules D. Automatically via process Builder by meeting specified criteria

A. Add user to an account as a contact record.

What does a system administrator need to do when creating Experience Cloud users? A. Add user to an account as a contact record. B. Add user to an account as a user record. C. Click the "Log In to Site as User" button. D. Assign Partner Community Plus license to the user.

C. The ''Enable as Partner'' action must be present on the Account page layout.

What is a prerequisite for creating a user that has a Partner Community license? A. Select ''Enable as Partner'' in the Experience Workspace. B. Ensure that the partner user has the '' Enabled as partner'' permission set. C. The ''Enable as Partner'' action must be present on the Account page layout. D. The Enable as Partner'' action must be present on the User page layout.

B. Organization_id

What is required when creating portal users through Just-Time (JIT) provisioning? A. FederationIdentifier B. Organization_id C. FirstName D. User.Role

B. Customer Insights

Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site? A. Experience Tracker B. Customer Insights C. Community View D. Einstein Customer

B. Activating the site

Which step denotes the completion of an Experience Cloud site setup? A. Setting up SSO B. Activating the site C. Assigning roes to users D. Assigning profiles to users

A. Page View by Salesforce Object B. Search Activity E. Contact Support page Activity

Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites? Choose 3 answers A. Page View by Salesforce Object B. Search Activity C. User Login History Option D. Number of Case Created by user E. Contact Support page Activity

A. Create and edit external user records. D. Generate new passwords for external users. E. Manage permissions sets for external users on their account.

Which three permissions are included for a delegated administrator? Choose 3 answers A. Create and edit external user records. B. Manage object access for external users. C. Add external users to multiple accounts. D. Generate new passwords for external users. E. Manage permissions sets for external users on their account.

D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit

A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements: * Each site must have three unique content moderation rules that flag specific keywords. * Each site must have four unique rate rules that govern posting limits. * All authenticated users must be able to post on demand. Calculator What should the consultant consider doing before beginning work on these sites? A. Ensure that both the notify and freeze actions for all site rate rules are implemented. B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit. C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit. D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

A. The manager has been given the Manage Profiles and Permission Sets permission.

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web. What could be the possible issue here? A. The manager has been given the Manage Profiles and Permission Sets permission. B. The manager has been given the Manage Customer Users permission. C. The manager has been given the Manage User permission. D. The manager has been given the Manage External Users permission.

C. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.

Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively. What is the recommended way to add partners and internal users to the customer Experience site? A. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts. B. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site. C. Add the existing partner profiles and internal user profiles to the customer Experience site this will automatically give users access to the customer site. D. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site

D. SDLC (Software Developer Life Cycle) for Experiences

Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC's business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates. What should BC closely into during the evaluation phase? A. Lightning Bolt solutions B. Community Connect C. Digital Experience framework D. SDLC (Software Developer Life Cycle) for Experiences

A. Guest user external organization-wide default are always set to Private. B. Guest user can't access records via manual sharing D. Guest user can't be members of public groups or queues.

Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users. Which three things should BC in mind about unauthenticated or guest user access? Choose 3 answers A. Guest user external organization-wide default are always set to Private. B. Guest user can't access records via manual sharing C. Guest user can't records via manual existing records D. Guest user can't be members of public groups or queues. E. Guest user external organization-wide defaults are always set to Public.

C. Salesforce Accelerator Catalog

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event. Where should BC look for potential Lightning Bolt solutions? A. Salesforce AppExchange B. Salesforce Accelerator Directory C. Salesforce Accelerator Catalog D. Salesforce Connect

A. Data Category Visibility

By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality? A. Data Category Visibility B. Content Management C. Automatic Topic Assignment D. Org-Wide Defaults

B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user. If CK has a Partner user at a child account that creates a case, who will have access? A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account. C. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account. D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.

C. CK should provision and activate CDN in those regions where traffic is low

Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN). What should CK consider during the go-live phase to prevent usability issues? A. CK should provision and activate CDN in those regions where traffic is high. B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low. C. CK should provision and activate CDN in those regions where traffic is low D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

C. Customer Community

Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce. Which user license should be recommended for CK's employees to access Experience Cloud sites? A. Salesforce Authenticated Site B. Salesforce Unlimited C. Customer Community D. Platform Portal

A. CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.

Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN). Which statement is true about using CDN with Experience Cloud? A. CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content. B. CDN can help availability by allowing remote cloning for dynamic resources. C. CDN can help performance by caching public resources. D. CDN can help reliability by allowing local cloning for static resources.

B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change. A. Changing the Salesforce CDN overwrites LDS defaults. B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain. C. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object. D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.

A. Navigational Topics B. Content Topics D. Featured Topic

Cloud Kicks (CK) wants to organize content on its site so that users can easily search and browse for information. Which three features should CK use to accomplish this goal? A. Navigational Topics B. Content Topics C. Content Graph D. Featured Topic E. Navigation Tree

A. Create Topics B. Assign Topics

Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics. Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers A. Create Topics B. Assign Topics C. Tags Allowed D. Member Can Access Topics