Final Exam
Voluntarily; legally
"We generally should make a conerned effort to ___ perform social responsibility activites beyond those ___ required"
To be the leading provider of professional health care services
An example of a statement of organizational purpose?
Behavioral approach
Belief that if managers understand their poeople and adapt their organizations to them, organizational success will follow
Planning
Choosing tasks that must be performed to attain organizational goals, outlining how the tasks must be performed, and indicating when they should be performed
Henry Fayol
Classical theorist that recommended businesses avoid red tape, regulatios and establish multiple guiding authorities when organizing resources?
Contingency approach
Emphasizes what managers do, in practice, depends on the given set of circumstances
Hiring only one ethinicity
Ethnocentric
Technical; task
First line supervisors need high level of ___ skills as directing employees in carrying out their ___ relatied activities
Measuring performance
First step in the controlling process
to examine management system objectives
First step in the fundamental similarity method of dividing jobs is
process
Flow of interrelated events toward a goal, purpose, or end is specifically referred to as
Influencing
Guiding the activities of an organization members in appropriate directions
Groupthink
In Deb's role as a supervisor, she assigened a formal work group for a special project. While she was initially pleased with the gropus' progress on their tasks, she now fears the group may be suffering from ______ as the members of the group appear to be very cohesively attached but not open to any input from individuals who are not members of the group
Contingency approach
Jenna and two friends... managing accountants with a different outlook
Taking corrective action
Last step in controlling process
Management science approach
Leo with analyzing efficiency and productivity w. math
General environment
Level of an organization's external environment that contains components having broad long-term implications for managing the organization is the
Responsibility
Manager who neglects to assign all required job tasks to their employees has created a ___ gap
Organization
Meeting to decide to meet what tasks should be completed in order to start a business is known as
unethical
Milton Friedman believed the requirement for managers to be focused on socially responsible actions was
Measure of how well a prduct does what it is intended to do
Most accurate observation of product quality
Consulting when making decisions
People-related activites within an organization include
Motion study
Primary investigative tool in the Gilbreth's research, consists of reducing each job to the most basic movements possible
Statistical quality control
Process used to determine how many products should be inspected to calculate a probability that the total number of products will meet organizational quality standards
Protective
Purpose of planning intended to minimize risk by reducing uncertainties in the managerial environment is known as ___ planning
Compare measured performance to standards
Second step in controlling process
Human
Skills required for all types of management
Conceptual
Skills that become more important when a manger moves from lower-level management to upper level
False
T OR F Empirical studies, conducted by various corporations in the United States, have demonstrated a definitive relationship between social responsibility and profitability
True
T OR F The source of responsibility lies within the individual
Social responsiveness
The degree of effectiveness and efficiency an organization displays in pursuing its social responsibilities
Addresses the issue of motivation strength
The difference between needs-goal theory is that Vroom's theory
Strategic management
The process of ensuring that an organization possesses and benefits from the use of an appropriate organizational strategy
Scope of the decision
The proportion of the total management system that a decision will effect is the
Productivity
The relationship between the total amount of goods or serveices being produced and the rganizational resources needed to produce them
Equity theory of motivation
The theory based on the concept that individuals compare their inputs and outcomes with their coworkers to determine if they are being treated fairly is the
Triple bottom line
Three sustainability gagues for organizaiontal development - economy, environment and society - considered collectively are commonly referred to as the
Good corporate citizen
Today's managers are said to need to be committed to building an organization's local community and environment while working to accomplish the firm's goals. Which of the following is this statmenet really saying is the rold today's managers need to be involved in during their daily actions?
Plant
Type of managers that lead manufaturing operations that produce clothes, food, and automobiles
Enhance organizational success by building appropriate relationships with people
Ultimate objectives of human relations approach is to
Detailed procedures and rules
Weber defined a management system as a bureaucracy when it included which of the following components?
Self-actualization need
When an individual leaves an organization to start pup a company because the former did not provide room fro the growth or development of his potental, Maslow's theory would predict that the individual is being motivated by
Communicate job content to employees
When properly designed, job descriptions
it ensures that employees have explicit directions for what they should do
When setting objectives, managers should state objectives as specifically as possible becaus
Classical
Which approach to management was the product of the first concentrated effort to develop a body of management thought -- the pioneers of management study
Managers and workers meet to agree on worker objectives
Which of teh following is an accurate statement in reference to management by objectives (MBO)?
Areas covered include maintaining generally accepted accounting practices and ensuring company structure and processes that enhance integrity and reputation
Which of the followin staements is true abour the Sarbanes-Oxley Act of 2002?
Standards
Which of the following best identifies the part of an objective/goal statement that will be measured and monitored by management
There is no consistent relationship productivity and lighting intensity
Which of the following conclusions was drawn by the experiments from the relay assembly test room experiments of the Hawthorne studies?
Porter-Lawler theory
Which of the following is a process theory of motivation?
Specifying the authority of the committee
Which of the following is a purely procedural step that could be taken to increase the probability taht a committee will be successful?
Sociometry
Which of the following is an analyticial tool that can be used to determine what informal groups exist in an organization and who the members of those groups are?
identifying and selecting a new supplier of raw materials
Which of the following is an example of a nonprogrammed decision?
Sense of achievement when attaining an organizational goal
Which of the following is an example of an intrinsic reward?
The pool of young workers entering the workforce will shrink
Which of the following is one of the demographic facts established in the Hudson Institute report?
To develop new ideas for solving existing organizational problems
Which of the following is one of the major reasons to establish a committee?
Strategy is actually the end result of strategic planning
Which of the following is true about strategy?
Vroom's expectancy theory
Which of the following theories describes how motivation occurs?
Planning; controlling
___Set the goals for the firm, ___ monitors progress towards the accomplishment of the goals
Geography; customer
_____ departmentalization focuses on locations, while ______ departmentalization focuses on the individuals who procure the firm's goods and services
