Final Exam

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Voluntarily; legally

"We generally should make a conerned effort to ___ perform social responsibility activites beyond those ___ required"

To be the leading provider of professional health care services

An example of a statement of organizational purpose?

Behavioral approach

Belief that if managers understand their poeople and adapt their organizations to them, organizational success will follow

Planning

Choosing tasks that must be performed to attain organizational goals, outlining how the tasks must be performed, and indicating when they should be performed

Henry Fayol

Classical theorist that recommended businesses avoid red tape, regulatios and establish multiple guiding authorities when organizing resources?

Contingency approach

Emphasizes what managers do, in practice, depends on the given set of circumstances

Hiring only one ethinicity

Ethnocentric

Technical; task

First line supervisors need high level of ___ skills as directing employees in carrying out their ___ relatied activities

Measuring performance

First step in the controlling process

to examine management system objectives

First step in the fundamental similarity method of dividing jobs is

process

Flow of interrelated events toward a goal, purpose, or end is specifically referred to as

Influencing

Guiding the activities of an organization members in appropriate directions

Groupthink

In Deb's role as a supervisor, she assigened a formal work group for a special project. While she was initially pleased with the gropus' progress on their tasks, she now fears the group may be suffering from ______ as the members of the group appear to be very cohesively attached but not open to any input from individuals who are not members of the group

Contingency approach

Jenna and two friends... managing accountants with a different outlook

Taking corrective action

Last step in controlling process

Management science approach

Leo with analyzing efficiency and productivity w. math

General environment

Level of an organization's external environment that contains components having broad long-term implications for managing the organization is the

Responsibility

Manager who neglects to assign all required job tasks to their employees has created a ___ gap

Organization

Meeting to decide to meet what tasks should be completed in order to start a business is known as

unethical

Milton Friedman believed the requirement for managers to be focused on socially responsible actions was

Measure of how well a prduct does what it is intended to do

Most accurate observation of product quality

Consulting when making decisions

People-related activites within an organization include

Motion study

Primary investigative tool in the Gilbreth's research, consists of reducing each job to the most basic movements possible

Statistical quality control

Process used to determine how many products should be inspected to calculate a probability that the total number of products will meet organizational quality standards

Protective

Purpose of planning intended to minimize risk by reducing uncertainties in the managerial environment is known as ___ planning

Compare measured performance to standards

Second step in controlling process

Human

Skills required for all types of management

Conceptual

Skills that become more important when a manger moves from lower-level management to upper level

False

T OR F Empirical studies, conducted by various corporations in the United States, have demonstrated a definitive relationship between social responsibility and profitability

True

T OR F The source of responsibility lies within the individual

Social responsiveness

The degree of effectiveness and efficiency an organization displays in pursuing its social responsibilities

Addresses the issue of motivation strength

The difference between needs-goal theory is that Vroom's theory

Strategic management

The process of ensuring that an organization possesses and benefits from the use of an appropriate organizational strategy

Scope of the decision

The proportion of the total management system that a decision will effect is the

Productivity

The relationship between the total amount of goods or serveices being produced and the rganizational resources needed to produce them

Equity theory of motivation

The theory based on the concept that individuals compare their inputs and outcomes with their coworkers to determine if they are being treated fairly is the

Triple bottom line

Three sustainability gagues for organizaiontal development - economy, environment and society - considered collectively are commonly referred to as the

Good corporate citizen

Today's managers are said to need to be committed to building an organization's local community and environment while working to accomplish the firm's goals. Which of the following is this statmenet really saying is the rold today's managers need to be involved in during their daily actions?

Plant

Type of managers that lead manufaturing operations that produce clothes, food, and automobiles

Enhance organizational success by building appropriate relationships with people

Ultimate objectives of human relations approach is to

Detailed procedures and rules

Weber defined a management system as a bureaucracy when it included which of the following components?

Self-actualization need

When an individual leaves an organization to start pup a company because the former did not provide room fro the growth or development of his potental, Maslow's theory would predict that the individual is being motivated by

Communicate job content to employees

When properly designed, job descriptions

it ensures that employees have explicit directions for what they should do

When setting objectives, managers should state objectives as specifically as possible becaus

Classical

Which approach to management was the product of the first concentrated effort to develop a body of management thought -- the pioneers of management study

Managers and workers meet to agree on worker objectives

Which of teh following is an accurate statement in reference to management by objectives (MBO)?

Areas covered include maintaining generally accepted accounting practices and ensuring company structure and processes that enhance integrity and reputation

Which of the followin staements is true abour the Sarbanes-Oxley Act of 2002?

Standards

Which of the following best identifies the part of an objective/goal statement that will be measured and monitored by management

There is no consistent relationship productivity and lighting intensity

Which of the following conclusions was drawn by the experiments from the relay assembly test room experiments of the Hawthorne studies?

Porter-Lawler theory

Which of the following is a process theory of motivation?

Specifying the authority of the committee

Which of the following is a purely procedural step that could be taken to increase the probability taht a committee will be successful?

Sociometry

Which of the following is an analyticial tool that can be used to determine what informal groups exist in an organization and who the members of those groups are?

identifying and selecting a new supplier of raw materials

Which of the following is an example of a nonprogrammed decision?

Sense of achievement when attaining an organizational goal

Which of the following is an example of an intrinsic reward?

The pool of young workers entering the workforce will shrink

Which of the following is one of the demographic facts established in the Hudson Institute report?

To develop new ideas for solving existing organizational problems

Which of the following is one of the major reasons to establish a committee?

Strategy is actually the end result of strategic planning

Which of the following is true about strategy?

Vroom's expectancy theory

Which of the following theories describes how motivation occurs?

Planning; controlling

___Set the goals for the firm, ___ monitors progress towards the accomplishment of the goals

Geography; customer

_____ departmentalization focuses on locations, while ______ departmentalization focuses on the individuals who procure the firm's goods and services


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