Final Exam - Mgmt Theory & Practice

Which of the following statements about the effect of mergers and acquisitions on firms is NOT true?

Any cultural differences should be evaluated after the acquisition process, using organization development experts to diagnose the problem.

Which of the following is one of the most frequently used selection devices in the selection process?

Application form

_____ means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

Open innovation

Which of the following statements about resistance to change is true?

People typically resist a change they believe conflicts with their self-interests.

Studies show _____ job performance and a high emotional intelligence quotient (EQ) in a variety of jobs.

a positive relationship between Studies show a positive relationship between job performance and a high emotional intelligence quotient (EQ) in a variety of jobs.

In learning about behavior modification, Pat has come to understand that the law of effect means:

behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated.

As a manager, Minke sends numerous e-mail messages to subordinates every day with various types of information. This most obvious and familiar flow of communication is:

downward communication.

Thinking about cultural differences in a way that does not embrace stereotypes would:

view cultural differences as positive or neutral.

Which of the following characteristics is part of the inclusive model of diversity but was not among the characteristics associated with the traditional model of diversity?

Personality

Cameron has been the top salesperson on the sales team for three months straight. Cahaya has met all of her sales goals for the past year, although she hasn't exceeded Cameron's numbers. The position of sales manager has opened up and both women apply. Cahaya gets the job because the manager feels a single woman is more likely to be able to devote the necessary time and effort to the job than can Cameron, who is married with a young child. Which of the following statements best summarizes this situation?

The women's manager has discriminated against Cameron based on a non-job-related factor.

That minority managers and employees face additional challenges is reinforced by studies by social psychologists, which suggest:

a natural tendency among humans to identify themselves with a particular group and to feel somewhat antagonistic and discriminatory toward other groups.

"Women are more understanding and nurturing than men." This statement is an example of:

a stereotype.

Within the department, Chaz works hard to create a climate in which the potential advantages of diversity for every employee's performance are maximized, while the potential disadvantages are minimized. Chaz is engaged in:

managing diversity

Changes in people and culture pertain to changes in employees':

mind-set.

The Consolidated Omnibus Budget Reconciliation Act, which requires continued health insurance coverage (paid by employee) following termination, is more commonly known as:

COBRA

Which of the following would NOT be among the characteristics of a creative organization?

Centralization and carefully defined positions

As an experienced interviewer, Damien would consider which of the following questions to be inappropriate or illegal?

Do you have any disabilities?

Which of the following is NOT an accurate statement about emotion?

Emotion is the result of a person's conscious effort. An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

Which of the following statements about power and influence is NOT true?

Expert power and referent power are forms of position power used by managers to change employee behavior.

Which of the following statements about force-field analysis is true?

When a change is introduced, managers should analyze both the forces that drive change and the forces that resist it.

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

ambidextrous

Compared to those without senior-level women, research shows that companies with several senior-level women:

perform better both financially and organizationally. Research shows that companies with several senior-level women outperform those without senior-level women both financially and organizationally. See Section 13-4: Factors Affecting Women's Careers.

A _____ change is a change in the organization's product or service outputs, whereas a _____ change is a change in how the organization does its work.

product; technology

Greater diversity and inclusiveness in a company can be addressed by all of the following EXCEPT:

promoting the company's ethnocentrism.

Two important approaches managers can use to enhance their own self-awareness are:

soliciting feedback from others and using self-assessments.

We all have illusions about ourselves, even in our functioning in the workplace, so we need help from others to get a clear picture of who we are, which can be accomplished through:

soliciting feedback. Seeking feedback to enhance self-awareness can improve performance and job satisfaction for both managers and employees.

Devin's company is merging with another and he has been tasked with determining which employees to retain from either of the companies after the merger takes place. Devin will need to:

take steps to forecast need for specific types of workers.

On teams, those who initiate ideas, give opinions, seek ideas, summarize, and energize are:

task specialists.

Power and Influence

• Power is the potential ability to influence the behavior of others, while influence is the effect that a person's actions have on the attitudes, values, beliefs, or behavior of others. • The terms power and influence are sometimes used synonymously. • Both followers and leaders use power and influence to get things done in organizations.

Although salary is an important component of employee compensation, benefits are equally important. Which of the following would least likely be part of an employee's benefits package?

360-degree feedback

Although research shows that about equal percentages of women and men want to be promoted early in their careers (75 percent and 78 percent, respectively), only _____ of women say they want to be top executives compared to _____ of men.

43 percent; 53 percent

Which of the following is NOT a characteristic of companies that successfully innovate?

A new product development process that is advocated and supported by top management resides within individual functions.

_____ occurs when hiring and promotion decisions are made based on criteria that are not job-relevant.

Discrimination

Pat began working at Handy Expedients as an intern during college on the floor in its production line. After college, Pat was hired full-time in that role, but was soon offered the job as line supervisor. Within five years, Pat was promoted to production manager. Which of the following statements about Pat's situation is most accurate?

Handy Expedients has a practice of promotion from within.

Which of the following aspects is NOT an external force that acts on the coordination model for innovation?

Horizontal linkages

When it comes to achieving breakthrough levels of innovation and performance, which of the following statements is most descriptive?

It is the art of thinking independently together.

Which of the following do many companies use an assessment tool to measure a person's preferences for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and judging versus perceiving?

Myers-Briggs Type Indicator (MBTI) assessment The MBTI assessment measures a person's preferences for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and judging versus perceiving, with the various combinations of these four preferences resulting in 16 unique personality types

Kelsey was recently hired as a customer service representative in a large cable network and communications provider. The managers at this organization encourage new hires to use available social media tools, including mobile technologies, social media, and wikis and blogs, for day-to-day learning. This style of training and development is known as:

Social learning.

Tracy is an OD consultant. After reviewing the results of a questionnaire given to employees, she meets with groups of employees to provide feedback about their responses, engaging them in identifying problems as well as problem solving based on the data. Which of the following OD techniques is Tracy employing in this scenario?

Survey feedback activities

The federal government has mandated that motor carrier companies digitally track the movement and location of their fleets as well as workers' hours. For this requirement, companies use technologies that can wirelessly transmit data from remote sensors and GPS devices to computers for analysis, or:

Telematics

Being assertive and asking for what you want is a common thread among individuals who reach the top levels of management. Which of the following explains why it is difficult for women to do this?

They are afraid of being perceived as too aggressive or selfish.

An employee of a U.S. company that makes ethnic foods of the Scandinavian cultures, Dagny believes those cultures to be superior, both in food and lifestyle. She questions the company's decision to hire anyone who doesn't have a Scandinavian name. Dagny could be described as:

an ethnocentric. Ethnocentrism is the belief that one's own group and culture are inherently superior to other groups and cultures. See Section 13-3: Factors Shaping Personal Bias.

Kerry works to maintain a high level of self-awareness in order to best manage the employees she manages. To do so, Kerry regularly asks for feedback from those employees to uncover any attributes, or _____, that she might not recognize as problems and might limit her effectiveness.

blind spots Social learning refers to using social media tools to network and learn informally. Many people have blind spots—attributes about themselves that they are not aware of or don't recognize as problems—that limit their effectiveness and hinder their career success.

The most common approach to employee compensation is job-based pay, which means:

compensation is linked to the specific tasks an employee performs.

"Kind words are short and easy to speak, but their echoes are truly endless." This quote by Mother Theresa reflects the meaning of:

emotional contagion. Emotional contagion is the tendency of people to absorb and express the emotions, moods, and attitudes of those around them.

Diversity of thought is supported through all of the following EXCEPT:

encouraging homogeneous teams. Managing diversity means creating a climate that maximizes the potential advantages of diversity and minimizes potential disadvantages. Team performance improved over time as people worked within a diverse group, while performance of homogenous groups tended to go in the opposite direction

As an innovation strategy, _____ involves designing the organization to encourage creativity and the initiation of new ideas.

exploration

The Big Five personality factors are:

extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience. The Big Five personality factors describe an individual's extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience. See Section 14-4: Personality and Behavior.

Some people believe that their own actions strongly influence what happens to them. Brook's life motto is "You can if you think you can." Brook has a high:

internal locus of control. Authoritarianism is the belief that power and status differences should exist within the organization. People who feel in control of their own fate have a high internal locus of control.

Mayeso allows time daily to reflect on thoughts and feelings that arise from experiences within the workplace and Mayeso's management duties. This type of asking oneself "What can I learn from this situation?" is known as:

introspection introspection means reflecting on our experiences, examining the effects of our actions and behavior, looking at the consequences for ourselves and others, and asking, "What can I learn?"

Jordan works as a nurse in a large urban hospital. The nurses at the hospital belong to a health workers union. The hospital, in hope of trimming costs, would like to freeze hourly wages and reduce the number of full-time nurses. Because of the union, the hospital will most likely have to employ the tactic of _____ in order to successfully implement the desired changes.

negotiation

Carroll is head of the human resources department of a large company. As the company seeks to be more flexible in a fast-changing environment, she initiates team training to make the organization more horizontal in the way it functions, which employees are embracing. Carroll has created:

organizational change.

As an organization development technique, _____ specifically enhances the cohesiveness and success of organizational groups and teams.

team building

Globalization, outsourcing, hyper-competition, and other volatile changes in the environment have caused a shift in the social contract between employees and employers, and the new social contract between them is based on:

the concept of employability rather than lifetime employment.

Which of the following statements about trust in an organization is true?

Once trust is undermined, everything else tends to unravel. Organizational commitment refers to loyalty to and engagement with one's work organization. "Employees have a right to expect that their managers are trustworthy and that they will create stable organizations"; once trust is undermined, everything else tends to unravel