Final Exam Part 1

Appropriate training outcomes need to discriminate, meaning that _____.

trainees' performance on the outcome should actually reflect true differences in performance

Development costs

Expenses for creating the training program

ROI (return on investment) would be considered a Level-4 outcome in Kirkpatrick's model of training evaluation.

False

Return on investment (ROI)

Mathematical formula for calculating the difference between cost and value

_____ refers to the ease with which training outcomes can be collected.

Practicality

It is estimated that 15% of organizations collect data on which of the following training outcomes?

ROI

_____ is (are) likely to be the easiest training outcome to measure.

Reactions

Compensation for participants

Salaries and benefits paid to participants for the time they are attending the program

Soft data

Survey data of employee attitudes

Which of the following is NOT a downfall of level 3 evaluations?

They tend to be too subjective/popularity contest

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evaluation

A reliable test includes items for which the meaning or interpretation does not change over time.

True

Incorporating interviews into level 1 evaluations can increase reliability.

True

Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?

reactions

Overhead

Costs of shared resources such as heating and building maintenance

Direct costs

Costs related to the delivery of the training program, such as materials and trainer's salary

Which of the following is NOT an indicator used in Level 4 evaluations?

Higher absenteeism

Hard data

Involves quantity, quality, cost, time; easily converted to monetary value