Final Exam Part 1
Appropriate training outcomes need to discriminate, meaning that _____.
trainees' performance on the outcome should actually reflect true differences in performance
Development costs
Expenses for creating the training program
ROI (return on investment) would be considered a Level-4 outcome in Kirkpatrick's model of training evaluation.
False
Return on investment (ROI)
Mathematical formula for calculating the difference between cost and value
_____ refers to the ease with which training outcomes can be collected.
Practicality
It is estimated that 15% of organizations collect data on which of the following training outcomes?
ROI
_____ is (are) likely to be the easiest training outcome to measure.
Reactions
Compensation for participants
Salaries and benefits paid to participants for the time they are attending the program
Soft data
Survey data of employee attitudes
Which of the following is NOT a downfall of level 3 evaluations?
They tend to be too subjective/popularity contest
_____ refers to the process of collecting the outcomes needed to determine whether training is effective.
Training evaluation
A reliable test includes items for which the meaning or interpretation does not change over time.
True
Incorporating interviews into level 1 evaluations can increase reliability.
True
Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?
reactions
Overhead
Costs of shared resources such as heating and building maintenance
Direct costs
Costs related to the delivery of the training program, such as materials and trainer's salary
Which of the following is NOT an indicator used in Level 4 evaluations?
Higher absenteeism
Hard data
Involves quantity, quality, cost, time; easily converted to monetary value