FINAL MAN 1

Which skills are most important for first-line managers? a. Human b. Conceptual c. Technical d. Functional e. Operational

Technical

Many organizations allow employees to work remotely using technology The organization saves money on real-estate. This is a(n) ____ function of management. a. organizing b. controlling c. coordinating d. leading e. planning

a. organizing

A manager's ability to think in the abstract is a(n) ____ skill. a. technical b. human c. conceptual d. functional e. operational

conceptual

Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically? a. Interpersonal b. Technical c. Conceptual d. Time-management e. Diagnostic

conceptual

Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role. a. entrepreneur b. negotiator c. resource allocator d. leader e. analyst

leader

Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan provided during bankruptcy reorganization. Fiat's CEO was a(n) a. disturbance handler. b. liaison. c. leader. d. resource allocator. e. entrepreneur.

resource allocator

A ____ is an example of a middle manager. a. chief executive officer b. president c. supervisor d. chairman of the board e. division head

division head

At the ____ managerial level, technical skills are particularly important. a. top management b. operational employee c. middle management d. first-line supervisor e. board of directors

first line

Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here? a. Developer b. Entrepreneur c. Planner d. Leader e. Monitor

leader

At the ____ level of management, conceptual skills are most important. a. top management b. operational employee c. middle management d. first-line supervisor e. intermediate

top management

Which statement regarding the relationship between managerial skills and managers' activities is FALSE? a. Technical skills are probably most important at the level of the first-line supervisor. b. Conceptual skills are most important to top managers. c. Diagnostic and analytic skills are extremely important to the decision-making process. d. Good interpersonal skills are essential to a manager's success. e. The mix of skills required of a manager depends on the level of management at which he or she works.

Good interpersonal skills are essential to a manager's success.

The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function? a. Planning b. Controlling c. Leading d. Organizing e. Coordinating

Leading

Which of the following statements about management is TRUE? a. Management occurs solely among individuals at high levels in organizations. b. Management exists only in business firms. c. Management is relatively unimportant in not-for-profit organizations. d. Management exists in organized crime and street gangs. e. None of these choices

Management exists in organized crime and street gangs.

When employees work remotely conference calls and email can be used to check on employee availability and productivity. This is part of the ____ function of management. a. organizing b. controlling c. coordinating d. leading e. planning

controlling

Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category? a. Decisional b. Operations c. Interpersonal d. Communications e. Informational

desionial

____ skills enable a manager to visualize the most appropriate response to a situation. a. operational b. knowledge c. conceptual d. technical e. diagnostic

diagnostic

When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication. a. disseminator b. entrepreneur c. liaison d. figurehead e. leader

disseminator

Which of the following roles is categorized as decisional? a. Leader b. Monitor c. Disseminator d. Entrepreneur e. Spokesperson

entreprenuer

Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Raj fulfilling? a. Leader b. Disseminator c. Figurehead d. Resource allocator e. Spokesperson

figurehead

hich of the following roles is categorized as interpersonal? a. Entrepreneur b. Figurehead c. Monitor d. Disseminator e. All of these choices

figurehead

Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10 million users its first 2 weeks. Page leveraged the Google name and expertise in search engines with the new social networking site. Which management function does this represent? a. Planning b. Controlling c. Leading d. Organizing e. Communicating

leading

Siemens makes wind turbines. Carol is the executive responsible for maintaining good relations with environmental groups. She is filling the ____ role. a. figurehead b. leader c. liaison d. negotiator e. entrepreneur

liasion

In most organizations, the ____ level of management contains the largest number of managers. a. first-line supervision b. administrative management c. top management d. middle management e. production management

middle management

When editors ensure authors meet a deadline, the editors are working in which functional area? a. Marketing b. Finance c. Operations d. Human resources e. Administration

operations

Corporate attorneys are part of the corporate headquarters. Their area of management is part of a. marketing. b. finance. c. operations. d. human resources. e. other kinds of management.

other kinds

Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by this teaching method? a. Diagnostic and interpersonal b. Conceptual and interpersonal c. Diagnostic and decision-making d. Technical and conceptual e. Technical and decision-making

Diagnostic and decision-making

Which two roles, when combined, make the manager a vital link in the organization's communication system? a. Spokesperson and figurehead b. Disseminator and liaison c. Monitor and disseminator d. Figurehead and disseminator e. Spokesperson and monitor

Monitor and disseminator

Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE? a. Conceptual skills are probably most important at the level of the first-line supervisor. b. Good interpersonal skills are absolutely essential to a manager's success. c. Diagnostic and analytic skills are important in the leader role. d. Technical skills are most important to top managers. e. The mix of skills required of a manager depends on the level of management at which he or she works.

The mix of skills required of a manager depends on the level of management at which he or she works.

Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions. What skills is he using? a. Technical b. Conceptual c. Human d. Organizational e. Operational

conceptual

Which decisional role involves the manager in resolving conflicts? a. Negotiator b. Disturbance handler c. Liaison d. Leader e. Resource allocator

disturbance handler