Final ob

group member who says ________ is performing a maintenance role

"Juan, you have been quiet lately. What do you think?

Christopher, a department manager, is attending the monthly budget planning meeting where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening

Active

A(n) ________ culture encourages being adaptable, creative, and fast to respond to changes in the marketplace

Adhocracy

What cultural types represent competing values

Adhocracy and hierarchy

Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n) ________ effect

Amplifying

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?

Assimilation

The ___________ styles are inappropriate when the issue is important to you

Avoiding and obligation

Which of the following are the 3 Cs of team players?

Committed, collaborative, competent

which of the following is not an example of a crucial conversation?

Conveying routine feedback

Which of the following is not one of the key leader behaviors that are part of transformational leadership?

Creating an in-group

Tasty Candy Co. is launching a campaign to pick the best new gummy flavor of the year. They're asking all of America to submit their ideas for this new flavor for a chance at winning $100,000. Tasty Candy Co is using

Crowdsourcing

is the process of interpreting and making sense of a message.

Decoding

Folding arms, crossing hands, and crossing legs communicate

Defensiveness

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group

Elaborator

Which of the following tips should be used by employees having a personality conflict with another employee?

Emphasize problem solving and common objectives.

Which of the following is not an element of POB

Employees are self-absorbed and axious

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of

Encoding

If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of

External cases

Linguistic style includes all of the following except

Eye contact

"Your assignments are always late" is an example of good feedback

False

A clan culture has an internal focus and values stability and control

False

Diversity refers to age, gender, and religion, but does not include personality

False

During "norming," members tend to be anxious and uncertain

False

Emotional intelligence has been shown by research to have a large, positive, and significant association with leadership effectiveness.

False

In the change and acquisition phase of organizational socialization, the newcomer's values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like

False

LMX focuses on the quantity of relationships between managers and subordinates

False

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction

False

Martha has several business meetings today. She also has to pick up her son for soccer practice, get to the grocery store, and wrap her mother's birthday gift. Martha is increasingly frustrated trying to reprioritize these activities in her mind. This is an example of mindfulness

False

One of the components of virtuous leadership is charisma

False

Organizational climate is defined as the set of shared, taken-for-granted, implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments

False

Organizational culture is not statistically related to any measures of organizational effectiveness

False

Restricting employees' use of social media at work generally leads to gains in productivity

False

Strategic skills are the most important to managers at middle levels of the organization

False

Teams composed of specialists from different areas are called virtual team

False

The 3 Cs of effective teams include charters and strategies, composition, and conscientiousness

False

The four phases of mentoring are initiation, cultivation, socialization, and definition

False

The four stages of stereotype formation, in order, are categorization, expectations, inferences, and maintenance

False

The obliging style of conflict handling involves low concern for self and low concern for others

False

The two general functions of mentoring are internal and external

False

The two types of roles that are very important to effective group functioning are forming and storming

False

To achieve positive OB, an organization must pursue the key contributors of distributive

False

To become a team, a group must be composed of members with similar skills and personalities

False

Trust of character is known as competency trust

False

Unlike other elements of OB, leadership is not influenced by situational factors

False

Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people

Fasle

is defined as the state of being completely involved in an activity for its own sake

Flow

A ________ is a set of expected behaviors for members of the group as a whole

Group role

Which of the following is an organizational function of a group?

Implementing complex decisions

Which of the following statements about incivility is false?

Incivility results from interactions with coworkers, but not from bosses or subordinates.

The organizational dimensions of diversity include all of the following except

Income

Which of the following is not a situation that commonly produces workplace conflict?

Individual needs being met

Which three roles are especially important to groups?

Initiator, orientator, energizer

Lee and Victor are good friends. Lee's laptop computer has become very slow and is not working correctly, and he goes to Victor and asks for help. Victor downloads some antimalware software onto Lee's computer, and its performance improves. Victor has provided

Instrumental support

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in

Intellectual stimulation

When a leader is resolving disputes, he or she is engaging in ________ behaviors

Interaction- facilitation

Which of the following is not an example of a crucial conversation

Inviting a friend to dinner

Alicia is meeting with her study group. She is listening to the group, but is also worried about her dad who is scheduled for surgery tomorrow. She hasn't asked as many questions or provided much information as she usually does. Alicia will focus on the conversation for a while, but then sits back and stares ahead. This is an example of a(n) ________ listener

Involved

_________ are the dimensions of situational control in Fiedler's model.

Leader-member relations, task structure, and position power

Which of the following is not an outcome likely to result from positive emotions

Loss of focus

Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?

Machiavellianism

In regard to differences in how men and women communicate, in general

Males are expected to hide their emotions

Which type(s) of organizational culture has (have) been shown by research to be most strongly related to subjective innovation?

Market

Sam needs to study for an upcoming test in his business law course. His roommate is driving him crazy by singing and whistling. Sam heads for the library and finds a quiet room in the back so he can study more effectively. Sam is increasing his

Mindfulness

Marianna is in her business statistics class, sitting by Darren. Darren is holding his cell phone under the desk, texting someone, and it is distracting Marianna from listening to the professor's lecture. This is an example of

Noise

In which stage of the group development process are group members asking, "How can I best perform my role?"

Performing

conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Personality

Which of the following is not an element of an effective social media policy

Prepare everyone to be a spokesperson for the company's online policies

Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC'

Psychological safety

Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in

Put it together

Cara, a shift supervisor, is keeping a performance diary for each of her employees. This mechanism can ________ performance appraisal

Reduce bias in

The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees

Relationship- oriented

Armando has a goal of earning a B in his statistics course, but currently his grade is a C-. Therefore, he decides to study more hours for the next test and even get involved in a study group. Armando is experiencing

Resilience

Which of the following is not one of the career functions of mentoring?

Role modeling

The socialization tactic that ranges from a newcomer being socialized over time with the help of an experienced member, to the newcomer not being provided with a role model, is

Serial vs disjunctive

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a

Stereotype

Which of the following should a person do to avoid conflict?

Stop ignoring conflict

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion

The dialect method

___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance

Transactional leadership

A distributive negotiation usually involves a single issue in which one person gains at the expense of another

True

A group that gets together because of a common interest is an informal group

True

A key variable in Fiedler's model is situational control, which is composed of leader-member relations, task structure, and the leader's position power

True

Communication begins when a sender encodes an idea or thought

True

Conflict in the workplace can lead to absenteeism and turnover

True

Conflict is the energy created by the perceived gap between what we want and what we're experiencing

True

Consideration involves leader behavior associated with creating mutual respect or trust and focuses on a concern for group members' needs and desires

True

Efficacy is a component of a person's core self-evaluation; it influences how we perceive ourselves and how we perceive the world.

True

Gatekeeper is a maintenance role in groups

True

High group cohesiveness can actually work against a team

True

In the self-serving bias, employees attribute their success to controllable internal factors and their failures to uncontrollable external factors

True

Inspirational motivation involves establishing an attractive vision, the use of emotional arguments, and exhibition of optimism and enthusiasm

True

Linguistic style refers to a person's characteristic speaking pattern

True

One of the employee characteristics in House's path-goal model is need for achievement

True

One of the important functions of organizational culture is to facilitate collective commitment

True

One of the possible causes of incivility in the workplace is autocratic leadershi

True

People are more likely to exhibit prosocial behaviors when POB is taking place in their work environment

True

People with high levels of positive psychological capital have high levels of hope, efficacy, resilience, and optimism

True

Perception is influenced by three key components: the characteristics of the perceiver, of the target, and of the situation

True

Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict

True

The three effects of positive organizational behavior are amplifying, buffering, and positivity.

True

The two components of hope are willpower and waypower.

True

Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.

True

When making attributions about a worker's performance, people can assign responsibility to either internal or external factors

True

Women are expected to communicate less aggressively than men and to interrupt others les

True

is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue

avoiding

is the shared belief that drives people to help others who are suffering

compassion

Harold Kelley hypothesized that people make causal attributions by observing

consensus, distinctiveness, and consistency

Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of

context of interaction.

are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time

demographics

In the encounter phase of organizational socialization

employees' values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like

is one characteristic that would describe an organization without positive OB

focus on wealth

are the generation that currently makes up the largest number of individuals in America

gen zers

is defined as belonging to and serving something that you believe is bigger than yourself

meaningfulness

is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict

mediation

The levels of organizational culture are

observable artifacts, espoused values, and basic underlying assumptions.

effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting

positivity

is the characteristic of PsyCap that consists of bouncing back from adversity

resilience

Which of the following mechanisms for changing organizational culture addresses all three levels of culture

stories, legends, or myths about key people and events