Final ob
group member who says ________ is performing a maintenance role
"Juan, you have been quiet lately. What do you think?
Christopher, a department manager, is attending the monthly budget planning meeting where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening
Active
A(n) ________ culture encourages being adaptable, creative, and fast to respond to changes in the marketplace
Adhocracy
What cultural types represent competing values
Adhocracy and hierarchy
Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n) ________ effect
Amplifying
What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?
Assimilation
The ___________ styles are inappropriate when the issue is important to you
Avoiding and obligation
Which of the following are the 3 Cs of team players?
Committed, collaborative, competent
which of the following is not an example of a crucial conversation?
Conveying routine feedback
Which of the following is not one of the key leader behaviors that are part of transformational leadership?
Creating an in-group
Tasty Candy Co. is launching a campaign to pick the best new gummy flavor of the year. They're asking all of America to submit their ideas for this new flavor for a chance at winning $100,000. Tasty Candy Co is using
Crowdsourcing
is the process of interpreting and making sense of a message.
Decoding
Folding arms, crossing hands, and crossing legs communicate
Defensiveness
An _______ is the person who promotes greater understanding through examples or exploration of implications for a group
Elaborator
Which of the following tips should be used by employees having a personality conflict with another employee?
Emphasize problem solving and common objectives.
Which of the following is not an element of POB
Employees are self-absorbed and axious
Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of
Encoding
If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of
External cases
Linguistic style includes all of the following except
Eye contact
"Your assignments are always late" is an example of good feedback
False
A clan culture has an internal focus and values stability and control
False
Diversity refers to age, gender, and religion, but does not include personality
False
During "norming," members tend to be anxious and uncertain
False
Emotional intelligence has been shown by research to have a large, positive, and significant association with leadership effectiveness.
False
In the change and acquisition phase of organizational socialization, the newcomer's values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like
False
LMX focuses on the quantity of relationships between managers and subordinates
False
Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction
False
Martha has several business meetings today. She also has to pick up her son for soccer practice, get to the grocery store, and wrap her mother's birthday gift. Martha is increasingly frustrated trying to reprioritize these activities in her mind. This is an example of mindfulness
False
One of the components of virtuous leadership is charisma
False
Organizational climate is defined as the set of shared, taken-for-granted, implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments
False
Organizational culture is not statistically related to any measures of organizational effectiveness
False
Restricting employees' use of social media at work generally leads to gains in productivity
False
Strategic skills are the most important to managers at middle levels of the organization
False
Teams composed of specialists from different areas are called virtual team
False
The 3 Cs of effective teams include charters and strategies, composition, and conscientiousness
False
The four phases of mentoring are initiation, cultivation, socialization, and definition
False
The four stages of stereotype formation, in order, are categorization, expectations, inferences, and maintenance
False
The obliging style of conflict handling involves low concern for self and low concern for others
False
The two general functions of mentoring are internal and external
False
The two types of roles that are very important to effective group functioning are forming and storming
False
To achieve positive OB, an organization must pursue the key contributors of distributive
False
To become a team, a group must be composed of members with similar skills and personalities
False
Trust of character is known as competency trust
False
Unlike other elements of OB, leadership is not influenced by situational factors
False
Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people
Fasle
is defined as the state of being completely involved in an activity for its own sake
Flow
A ________ is a set of expected behaviors for members of the group as a whole
Group role
Which of the following is an organizational function of a group?
Implementing complex decisions
Which of the following statements about incivility is false?
Incivility results from interactions with coworkers, but not from bosses or subordinates.
The organizational dimensions of diversity include all of the following except
Income
Which of the following is not a situation that commonly produces workplace conflict?
Individual needs being met
Which three roles are especially important to groups?
Initiator, orientator, energizer
Lee and Victor are good friends. Lee's laptop computer has become very slow and is not working correctly, and he goes to Victor and asks for help. Victor downloads some antimalware software onto Lee's computer, and its performance improves. Victor has provided
Instrumental support
When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in
Intellectual stimulation
When a leader is resolving disputes, he or she is engaging in ________ behaviors
Interaction- facilitation
Which of the following is not an example of a crucial conversation
Inviting a friend to dinner
Alicia is meeting with her study group. She is listening to the group, but is also worried about her dad who is scheduled for surgery tomorrow. She hasn't asked as many questions or provided much information as she usually does. Alicia will focus on the conversation for a while, but then sits back and stares ahead. This is an example of a(n) ________ listener
Involved
_________ are the dimensions of situational control in Fiedler's model.
Leader-member relations, task structure, and position power
Which of the following is not an outcome likely to result from positive emotions
Loss of focus
Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?
Machiavellianism
In regard to differences in how men and women communicate, in general
Males are expected to hide their emotions
Which type(s) of organizational culture has (have) been shown by research to be most strongly related to subjective innovation?
Market
Sam needs to study for an upcoming test in his business law course. His roommate is driving him crazy by singing and whistling. Sam heads for the library and finds a quiet room in the back so he can study more effectively. Sam is increasing his
Mindfulness
Marianna is in her business statistics class, sitting by Darren. Darren is holding his cell phone under the desk, texting someone, and it is distracting Marianna from listening to the professor's lecture. This is an example of
Noise
In which stage of the group development process are group members asking, "How can I best perform my role?"
Performing
conflict is defined as interpersonal opposition based on individual dislike or disagreement.
Personality
Which of the following is not an element of an effective social media policy
Prepare everyone to be a spokesperson for the company's online policies
Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC'
Psychological safety
Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in
Put it together
Cara, a shift supervisor, is keeping a performance diary for each of her employees. This mechanism can ________ performance appraisal
Reduce bias in
The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees
Relationship- oriented
Armando has a goal of earning a B in his statistics course, but currently his grade is a C-. Therefore, he decides to study more hours for the next test and even get involved in a study group. Armando is experiencing
Resilience
Which of the following is not one of the career functions of mentoring?
Role modeling
The socialization tactic that ranges from a newcomer being socialized over time with the help of an experienced member, to the newcomer not being provided with a role model, is
Serial vs disjunctive
Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a
Stereotype
Which of the following should a person do to avoid conflict?
Stop ignoring conflict
A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion
The dialect method
___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance
Transactional leadership
A distributive negotiation usually involves a single issue in which one person gains at the expense of another
True
A group that gets together because of a common interest is an informal group
True
A key variable in Fiedler's model is situational control, which is composed of leader-member relations, task structure, and the leader's position power
True
Communication begins when a sender encodes an idea or thought
True
Conflict in the workplace can lead to absenteeism and turnover
True
Conflict is the energy created by the perceived gap between what we want and what we're experiencing
True
Consideration involves leader behavior associated with creating mutual respect or trust and focuses on a concern for group members' needs and desires
True
Efficacy is a component of a person's core self-evaluation; it influences how we perceive ourselves and how we perceive the world.
True
Gatekeeper is a maintenance role in groups
True
High group cohesiveness can actually work against a team
True
In the self-serving bias, employees attribute their success to controllable internal factors and their failures to uncontrollable external factors
True
Inspirational motivation involves establishing an attractive vision, the use of emotional arguments, and exhibition of optimism and enthusiasm
True
Linguistic style refers to a person's characteristic speaking pattern
True
One of the employee characteristics in House's path-goal model is need for achievement
True
One of the important functions of organizational culture is to facilitate collective commitment
True
One of the possible causes of incivility in the workplace is autocratic leadershi
True
People are more likely to exhibit prosocial behaviors when POB is taking place in their work environment
True
People with high levels of positive psychological capital have high levels of hope, efficacy, resilience, and optimism
True
Perception is influenced by three key components: the characteristics of the perceiver, of the target, and of the situation
True
Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict
True
The three effects of positive organizational behavior are amplifying, buffering, and positivity.
True
The two components of hope are willpower and waypower.
True
Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.
True
When making attributions about a worker's performance, people can assign responsibility to either internal or external factors
True
Women are expected to communicate less aggressively than men and to interrupt others les
True
is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue
avoiding
is the shared belief that drives people to help others who are suffering
compassion
Harold Kelley hypothesized that people make causal attributions by observing
consensus, distinctiveness, and consistency
Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of
context of interaction.
are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time
demographics
In the encounter phase of organizational socialization
employees' values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like
is one characteristic that would describe an organization without positive OB
focus on wealth
are the generation that currently makes up the largest number of individuals in America
gen zers
is defined as belonging to and serving something that you believe is bigger than yourself
meaningfulness
is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict
mediation
The levels of organizational culture are
observable artifacts, espoused values, and basic underlying assumptions.
effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting
positivity
is the characteristic of PsyCap that consists of bouncing back from adversity
resilience
Which of the following mechanisms for changing organizational culture addresses all three levels of culture
stories, legends, or myths about key people and events
