Finals study

Which of the following is an example of downward communication?

A manager sends project details to a subordinate.

Which of the following is the time needed by the organization to develop, make, and distribute products or services?

Cycle time

Apoorva has sent her team a message on the new customer specifications. When her staff reads and interprets her message, which part of the communication process is occurring?

Decoding

The sales department at Midwest Textiles has been together for years, and when they meet their identified objectives, they move on to new ones. Which type of group is the sales department considered to be?

Functional group

How can transformational leadership be defined?

Going beyond ordinary expectations

Which of the following is a process of subcontracting services and operations to other firms that can perform them cheaper or better?

Outsourcing

What is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs?

Quality

Which of the following is essential in making employee involvement work?

Rewards

Which type of control is aimed at ensuring that an organization is maintaining an effective alignment with its environment and moving toward achieving its strategic goals?

Strategic

A company blog gathers information from a group of people on various product lines. For example, everyone who has purchased or had experience with a product can post a review. This is an example of a(n) _____ communication network.

all-channel

A budget that deals with costs of major assets such as a new plant, machinery, or land is known as a _____ budget.

cash flow

Based on the Michigan studies, Rensis Likert argued that the _____ behavior generally tends to be more effective.

employee-centered leader

SunBird Communications Corp. is an organization with offices in a number of cities. The human resources (HR) department interviews the candidates remotely. Each member of the HR department then posts his or her comments on an internal review file. This is an example of a(n) _____.

virtual team

Bhavik has established a timetable for comparing performance to standards. What should he keep in mind when he sets the timetable?

The complexity of the work

Which of the following is an integral characteristic of effective communication?

The message received by the listener is close to the meaning intended by the speaker

Why is oral communication considered to be a "rich" communication tool?

There is a variety of immediate feedback

In automation, _____ is the flow of information from the machine back to the sensor.

feedback

When an organization decides to use teams, resistance will most likely come from _____ because they are giving up some of their authority to the team.

first-line managers

A food distributor provides _____ utility by transporting the food to be sold from the warehouses to the retail outlets.

place

Mark is facing a crucial deadline. The work is more than he can handle in the amount of time, but he has not told his manager. He does not think his manager will assign any more resources to the project but will just tell Mark to work more hours to get it done. Mark is exhibiting the individual communication barrier of _____.

reluctance

Tariq finished his current project four days ahead of schedule. This is the second time this year he has beat his deadline. However, rather than turning in the completed work and securing his next assignment, Tariq holds on to the project until the due date. He is concerned that if he consistently beats his deadlines, the manager will start giving him shorter schedules on all his projects. Tariq's resistance to control is based on _____.

rewards for inefficiency

Which of the following uses robot harvesters to pick fruit from a variety of trees?

Agrimation

As a new manager, Yui wears a dress skirt, blouse, and jacket to work every day. She wants to convey authority and leadership to her staff, customers, and other leaders in the organization. Which element of nonverbal communication is Yui using to indicate her professionalism?

Body language

After a firm decides its product-service mix, what is the logical next step?

Designing an efficient operations system

What is the first step in the communication process?

Having a fact, idea, or opinion to share

Why does written communication inhibit feedback and exchange?

Lag time

When is a control system considered to be flexible?

When it can accommodate change

As a property, leadership can be best defined as _____.

a set of characteristics found in people who can influence the behavior of others

International firms which use ____ strategic control require each organization unit around the world to frequently report the results of its performance to headquarters.

centralized

Which type of power is power granted through the organizational hierarchy?

Legitimate

Timeliness means providing information when necessary. When would the need for timely information be high?

operating ratio

Lionel has had difficulty establishing credibility in his investigative role at Crane Cyber Security. His background is in finance, so the engineers at the firm do not perceive him to have enough knowledge about the technological systems needed to investigate malware protection issues. Which type of barrier to communication is Lionel's lack of credibility?

Individual

What is the first step in managing quality effectively?

Understanding the meaning of quality

Which of the following is a characteristic of effective control?

It provides timely information.

How can organizational leadership use the Leadership Grid when evaluating new managers?

To determine training needs

How can confrontation be used within an organization when seeking a solution to a problem?

To resolve the conflict

Chandra owns a delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability of the firm, and for their job security. Chandra is controlling conflict by _____.

focusing workers' attention on superordinate goals

A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

functional

Eli has found that organizational rewards do not inspire him, and he would rather do freelance work because of the independence it offers him. For Eli, what does independence act as?

Leadership neutralizer

According to Tannenbaum and Schmidt's leadership continuum, what is a manager who uses the strongest level of boss-centered leadership likely to do?

Make a decision and announce it.

The CEO at Green Inc. has established that employees should adhere to a vertical communication process and a fixed work flow system, and she strictly monitors these processes. The steps taken by the CEO at Green Inc. reflect the _____ behavior of leaders suggested by the Ohio State studies.

initiating structure

The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the behavior called _____ behavior in the Ohio State studies.

initiating-structure

At the Olympics, "dream teams" have frequently failed to win the gold medal. These teams usually have a number of great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of decreasing cohesiveness due to _____.

intragroup competition

A(n) _____budget is simply a budget expressed in terms such as units of output, hours of direct labor, machine hours, or square-foot allocations.

nonmonetary

State University has eight professors who work in the same department, and all actively support the same political party. A newly hired professor in the same department feels a need to support the political beliefs of the other professors, likely due to _____.

norm conformity

Shareen always starts her staff meetings at exactly 8:00 a.m., and all employees are expected to be there on time. If someone is late, they are chastised for holding everyone else up. However, Shareen has been late for the last two meetings, and no one made any comments about it. This is due to _____.

norm variation

When employees in an organization do not know what is expected of them, it results in _____.

role ambiguity

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _____ industry.

service

In the Ohio State studies, employees of supervisors who ranked high on initiating structure

were high performers.