Fundamentals of Management ch 15 assignment

This diagram represents downward communications. Which of the following are examples of this type of communication? Check all that apply.

The CEO of Nokia, Stephen Elop, meets with 2,000 employees to tell them why he is recommending that they abandon Nokia software to use less popular software from Microsoft. Hewlett-Packard CEO Meg Whitman announces to employees that HP will cut its workforce by up to 30,000 people

Identify whether each of the following examples is characteristic of a good listener or a poor listener. 1. Clarifies responses 2. Does not judge until comprehension is complete 3. Tunes out if delivery is poor 4. Interrupts frequently

1. good listener 2. good listener 3. poor listener 4. poor listener

This diagram represents horizontal communications. Which of the following are examples of this type of communication? Check all that apply.

A team of doctors, nurses, technicians, and managers get together at Highland Hospital to discuss ways to save money. They agree to swap a lab kit that costs $96.50 for one that costs $0.29. Engineers Shawn Fanning and Dustin Mierau discuss possible features for Path, the personal networking program they created together.

Nadiya, your classmate, is struggling to keep up with class. Last week, she told you that she even thought about cheating on a test. If you and Nadiya are good friends, and alike in many ways, you are likely to believe that Nadiya would consider cheating because of an ____________ cause, such as ______________. Your perception is being influenced by the

external the exam being too difficult defensive bias .

Managers tend to prefer _____ communication, because it contains _______ information

oral; more

When you need to convey simple or straightforward information to your manager, it is best to use ___________ communication, because it is _____________ efficient than other forms of communication.

written; more

Identify whether each of the following examples is characteristic of a good listener or a poor listener. 1. Is stimulated by difficult material 2. Listens critically; primary purpose is to evaluate what is heard 3. Shows no energy; forgets what the speaker says 4. Gives full attention; fights distractions; maintains concentration

1. good listener 2. poor listener 3. poor listener 4. good listener

Identify whether each of the following examples is characteristic of a good listener or a poor listener. 1. Avoids eye contact; is minimally involved 2. Is easily distracted; answers phone or sends text messages 3. Listens to central themes 4. Works hard; exhibits active body state and eye contact

1. poor listener 2. poor listener 3. good listener 4. good listener

This diagram represents upward communications. Which of the following are examples of this type of communication? Check all that apply.

Cargill's director of high-intensity sweeteners, Zanna McFerson, tells her boss, Marcelo Montero, the president of Cargill's Health and Nutrition division, that a glycoside called Rebiana can be used to create a new artificial sweetener to be called Truvia. Anya Kamenetz, a reporter for The Village Voice, presents her editor with the first draft of a story in a yearlong series titled "Generation Debt: The New Economics of Being Young."

Draw a rabbit. No, really. Grab a piece of paper, and draw a rabbit. I'll wait. This is the rabbit I wanted you to draw.How closely does your rabbit resemble this rabbit?The following diagram shows the rabbit-drawing communication process. The one piece missing in the teacher's communication with students isfeedback . That could have been accomplished by:

Encoding(A. Rabbit in teacher's head) Transmission (B. Top black arrow) Decoding (C. Rabbit in student's head) Noise (D. Red squiggle lines) Feedback (E. Bottom black arrow) feedback: Having the students send their rabbit pictures to the teacher

Management at Work You work as a salesperson for Spectrum Color, a chemical manufacturer, which keeps you very busy. Your customers are photographers who use Spectrum's products to create professional images for publication. They are usually a friendly clientele. Today, however, customer Jesse Adamson is upset when he calls to inquire about his order. Jesse says he will miss his deadline if he doesn't receive his order right away. He threatens to stop using Spectrum Color if the company does not meet his demand and fill his order immediately. What is the most important message this customer is trying to convey? What can you do to listen more effectively to this customer?

He urgently needs his chemical order. Ask gentle, probing questions.

Management at Work You have been working in an entry-level position in Raytheon's Environmental Health and Safety division for the last six months. You spend your time reviewing safety reports, entering them into the database, and compiling statistical analyses of the results for your boss, Jack Blum. Lately, Mr. Blum has been asking you when each report will be finished. Following this query, Mr. Blum often compliments you on the results of your past analyses. What is the most important message Mr. Blum is trying to convey? What can you do to listen more effectively to Mr. Blum?

He wants to know when the report will be ready. Lean forward and make eye contact.

Which of the following items could create noise in the draw-a-rabbit exercise? Check all that apply.

Loud music was coming from the next room. If the teacher's instructions were written instead of spoken. Students were angry about their homework for other classes. Students didn't have appropriate drawing software loaded onto their computers. Two students were sending instant messages while the rest of the students worked on the exercise. The teacher's instructions to students did not include a picture of the rabbit. A student had a poor Internet connection and could not hear the teacher's instructions. In the student's culture, rabbits are primarily used for food and are rarely portrayed as cute. There were loud fire engine sirens wailing outside of a student's home while the instructions were delivered. The teacher's instructions to students used the term rabbit instead of the term bunny. Students were sleepy. Students were worried about whether or not they would get a good grade in the class.

Management at Work You are a member of a project team revising the Nvidia Corporation's ethics policy. The team has representatives from five divisions: Software Engineering, Graphic Design, Business Systems, Demand Planning, and Corporate Communications. You are the Corporate Communications representative and the team's leader. Audra, a member of the project team, suggests that the team review a new draft of the ethics policy. She says the policy will have positive effects on the team's performance and on the organization as a whole. What is the most important message your colleague is trying to convey? What can you do to listen more effectively to your colleague?

She wants to present a new draft of the ethics policy. Remain objective.

Several months after the reorganization, Jim Umpleby checks in with department managers to see how their employees are handling the changes. Several managers comment that everything must be okay because they haven't heard anything from their employees about the reorganization. Which of the following are methods that Caterpillar could implement in order to hear what employees throughout the organization are thinking and feeling? Check all that apply.

Write a blog which allows for reader comments Hold town hall meetings with employees Plan surprise visits to office locations Distribute an anonymous employee survey Hold informal meetings Monitor social media such as Twitter

You have an employee, Stan, who is coming in late to work on a regular basis, and you want to find out why. What form of communication should you use in this situation?

You should meet with Stan in person to determine why he has been late.

Your employee, Holly, wants to know the schedule for regular company holidays for the next year. What form of communication should you use in this situation?

You should send Holly an e-mail with a list of the upcoming holidays.

You are having difficulty finishing an important project, and you want your boss's opinion about what you should do. What form of communication should you use in this situation?

You should set up a meeting with your boss to discuss the matter in person.

Nadiya, your classmate, is struggling to keep up with class. Last week, she told you that she even thought about cheating on a test. If the professor catches Nadiya, the professor is likely to believe that Nadiya is cheating due to an _____________ cause, such as ___________________ . The professor's perception is being influenced by the

internal her dishonesty fundamental attribution error .

Kumi, your coworker, has been working on his taxes for the last two months. If Kumi gets a larger-than-average tax return this year, he is likely to believe that it happened because of an ________ cause, such as _______________. Kumi's perception is being influenced by the

internal his superior financial skills self-serving bias

E-mail is _______ formal than other forms of communication, and it ___________ the likelihood of being misunderstood.

less; increases

Management at Work Caterpillar Inc., is the world's leading manufacturer of construction and mining equipment, industrial gas turbines, diesel and natural gas engines, and diesel-electric locomotives. In 2017, the company announced a reorganization that included the creation of two new divisions. Caterpillar created the new divisions to "drive greater efficiencies and effectiveness in support of its customers." The newly created Product Support & Logistics Division (PSLD) will combine groups previously located in other divisions. The new Digital Enabled Solutions Division will bring together Caterpillar's enterprise data hub, equipment management tools, data analytics group, Cat® Connect technologies and customer experience portals. In addition, Caterpillar's marketing and brand organization will become part of the existing Global Aftermarket Solutions Division. (Source: Rental Equipment Register. Roth, M. (17, June 17). Caterpillar Announces Executive Retirements, Promotions and New Divisions. Retrieved from http://rermag.com/headline-news/caterpillar-announces-executive-retirements-promotions-and-new-divisions) During reorganizations, communication with members of the organization is key. CEO, Jim Umpleby, will need to determine the best ways to communicate changes to his employees and the entire organization. For his initial communication regarding the reorganization, Jim Umpleby, should utilize a ___________________________________________________________ will communicate the message to multiple office locations of the organization simultaneously. During reorganizations, communication with members of the organization is key. CEO, Jim Umpleby, will need to determine the best ways to communicate changes to his employees and the entire organization. A ____________________announcing the reorganization, will allow Jim Umpleby to notify everyone in the company via distribution lists about the impending reorganization.

streamed/videotaped speech and meeting company-wide email