Fundamentals of management ch9 assignment

As an organization becomes more organic, its communication flow becomes___________.

more horizontal

Airlines utilize _____ because there is constant communication and back-and-forth between gate agents, ticket agents, baggage handlers, pilots, and mechanics.

reciprocal interdependence

_____ is closely related to intrinsic motivation: Employees believe that they have the ability and autonomy to do meaningful work.

Empowerment

These employee assignments show a job design strategy of

enrichment .

Which of the following are true after you delegate the status report to Liza? Check all that apply.

Liza will be held accountable for the results of the assignment. Liza will have full responsibility for the assignment.

What problem might the CEO expect if the company switches to a matrix structure?

Organizational politics and the number of meetings will increase.

hich of the following would be considered true about modular organizations? Check all that apply.

They can consist of suppliers, specialists, or consultants.

Automobile manufacturers use assembly lines to produce vehicles. Assembly lines are examples of:

sequential interdependence.

As an organization becomes more organic, its chain of command becomes ____________.

shorter

A baker who designs, bakes, and frosts her own cakes is high on this dimension, but the assembly line worker who installs door handles all day is low.

task identity

Which of the following would be considered true about virtual organizations? Check all that apply.

they are fast and flexible. They should, in theory, provide better products and services.

The advertising agency recently reorganized. Juanita now reports to both the regional sales manager and a senior product manager which means there ____________ unity of command. Unity of command exist in matrix organizations.

is not does not exist in matrix organizations.

What can you expect as a result of your job design strategy? Check all that apply.

Increased job variety Increased job challenge Increased long-term employee satisfaction

A doctor who can decide what medications a patient will be given is high on this dimension, whereas a nurse who must follow a doctor's orders is low.

Autonomy

These employee assignments show a job design strategy of ______________

enlargement .

The reorganization also gave Liza _____________ to direct the activities of the three people who now report to her.

line authority

GardenGrow has a _____________ structure.

product

Which of the following are true after you delegate the status report to Juanita? Check all that apply.

Juanita will be held accountable for the results of the assignment. Juanita must have authority over the resources and personnel needed to complete the status report. Juanita will have full responsibility for the assignment.

A person in a one-man band who plays guitar, drums, and harmonica is higher on this dimension than a musician who plays only the piano.

Skill variety

The CEO of Al's Autos is considering moving to a matrix structure. What would be the best reason to make such a move?

To improve communication across functions

The CEO of GardenGrow is considering moving to a modular structure. What would be the best reason to make such a move?

To increase the flexibility of the organization

Suppose you are a manager at an advertising agency who is eager to utilize Covey's advice about delegation. Today, you need to work on a presentation for a potential new client. This requires delegating a routine status report about an ongoing advertising campaign to Juanita. By delegating the status report to Juanita, she has ____________________________________ for its completion.

accountability and responsibility

What can you expect as a result of your job design strategy? Check all that apply.

Increased long-term employee satisfaction Increased worker autonomy Increased job variety Increased job challenge

A ______________________________ consists of many organizations that form temporary alliances to provide a particular product or service.

virtual organization

Banks are good examples of ______ because each location operates independently, but contributes to the common good of the organization.

pooled interdependence

You have decided to have each nurse do just one task. These employee assignments show a job design strategy of_______________.

specialization

Specialization: What can you expect as a result of your job design strategy? Check all that apply.

An increase in the number of people who skip coming to work on days when they should be there Increased efficiency

Which of the following characteristics would you expect GardenGrow to have? Check all that apply.

Decision making in this company occurs lower in the chain of command, with product managers responsible for problem solving. By bringing employees together to make a single product, this company breaks down barriers between departments. Certain functions within the company will be duplicated within each division.

What problem might the CEO expect if the company switches to a virtual network structure?

Employees may feel less loyalty to the reorganized company.

Which of the following characteristics would you expect Al's Autos to have? Check all that apply.

Employees receive extensive training in specific areas, leading to the development of in-depth expertise. Decision making in this company is centralized, with the CEO ultimately responsible for problem solving. Employee specialization leads to increased efficiency.

The student who knows almost immediately how well he or she did on a test is high on this dimension, but the employee who hasn't talked to his or her boss for a year is probably low.

Feedback

Which of the following characteristics would you expect C & J Construction to have? Check all that apply.

In this structure, a vertical hierarchical structure provides accountability, while horizontal reporting relationships improve communication. This structure violates unity of command, because employees report to more than one manager. For employees, human relationship skills are particularly important, since they must work with senior managers to make decisions.

What problem might the CEO expect if the company switches to a modular structure?

Proprietary information might be obtained by GardenGrow's competitors.

Teachers who believe that they can change the world one child at a time are high on this dimension.

Task significance

The CEO of C & J Construction is considering moving to a virtual network structure. What would be the best reason to make such a move?

To focus on the core competencies of the organization and outsource less mission-critical tasks

As an organization becomes more mechanistic, its decision making becomes ___________

centralized .

Lower-level employees have the authority to act without first seeking approval for activities in a ________________ company.

decentralized

Al's Autos is a thriving car dealership. As CEO, Al oversees the managers of three departments: sales, service, and parts. Employees are specialized and grouped according to their expertise. Here is the organizational chart showing the structure or departmentalization for Al's Autos: Al's Autos has a________________ structure.

functional

The advertising agency recently reorganized. Liza now reports to just one boss, the CFO, which means there ___ unity of command. Unity of command ________ exist in matrix organizations.

is does not

C & J Construction employees report to two managers—one for their job specialty and one for their current project. For example, Joe is a surveyor. He reports to an engineering manager and also to the manager for his current project: Highway 8A. Here is the organizational chart showing the structure or departmentalization for C & J Construction: C & J Construction has a ________ structure.

matrix

A ____________________________ purchases noncore business activities from outside companies.

modular organization

A company undergoing _____ completely redesigns its work processes, hoping for dramatic improvements in the efficiency and effectiveness of the organization.

reengineering

The classic book The 7 Habits of Highly Effective People by Stephen Covey has helped many business leaders work more effectively. One important principle taught by Covey is the willingness to delegate. Like many people, perhaps you think you can do the work better or more quickly than someone else. Yet delegation may be the best way for you to leverage your efforts. Covey notes that, by transferring authority to a properly trained and skilled person, you can focus on the work that best utilizes your time and energy. Nonetheless, many business leaders find it difficult to transfer responsibility, even temporarily, to others. Suppose you are a manager at an advertising agency who is eager to utilize Covey's advice about delegation. Today, you need to work on a presentation for a potential new client. This requires delegating a routine status report about an ongoing advertising campaign to Liza. You make sure that Liza has sufficient to prepare the status report.

resources and personnel

Suppose you are a manager at an advertising agency who is eager to utilize Covey's advice about delegation. Today, you need to work on a presentation for a potential new client. This requires delegating a routine status report about an ongoing advertising campaign to Maya. You ask Maya to complete the status report, making her have ___________ authority for its completion.

staff authority