GEB 3213 Exam 1 FSU fall 2019 Shubrick

6. _____ messages refer to the unintentional content, both verbal and nonverbal. a. Secondary b. Tertiary c. Auxiliary d. Implicit e. Interpretative

a. Secondary

9. _____ strategies help the receiver to decode the message, to understand it quickly and completely, and when necessary, to react without ambivalence. a. Emphasis b. Clarity c. Credibility d. Conciseness e. Tone

b. Clarity

6. _____ involves the psychological expectations of the source and receiver. a. Feedback b. Context c. Message d. Stimulus e. Environment

b. Context

10. _____ is composed of messages the receiver sends back to the source. a. Medium b. Feedback c. Channel d. Reverse communication e. Meaning

b. Feedback

17. _____ is a process of determining what news, information, or entertainment will reach a mass audience. a. Incorporation b. Gatekeeping c. Exposition d. Framing e. Relevance

b. Gatekeeping

14. _____ is the art of presenting an argument. a. Syllogism b. Rhetoric c. Flow charting d. Illustration e. Logical analysis

b. Rhetoric

4. _____ is the physical atmosphere where the communication occurs. a. Context b. Platform c. Medium d. Environment e. Stage

d. Environment

7. _____ is an unreasoned or not-well-thought-out judgment. a. Framing b. Gatekeeping c. Reciprocity d. Anomaly e. Bias

e. Bias

17. _____ is the study of body movements. a. Pragmatics b. Proxemics c. Chronemics d. Haptics e. Kinesics

e. Kinesics

6. It is estimated that over _____ million Americans are illiterate, unable to functionally read or write. a. 40 b. 2 c. 20 d. 6 e. 12

a. 40

14. _____ involves your qualities, capabilities, or power to elicit from the audience belief in your character. a. Credibility b. Conciseness c. Reference d. Tone e. Arrangement

a. Credibility

9. Which of the following about a point of view is false? a. Everyone has a point of view, as hard as they may try to be close-minded. b. It is unique to you. c. It is influenced by your experiences. d. It is influenced by factors like gender, race, ethnicity, physical characteristics, and social class. e. It is your perception of an idea or concept from your previous experience and understanding.

a. Everyone has a point of view, as hard as they may try to be close-minded.

15. All of the following statements about feedback are true except: a. It provides an opportunity for the source to ask for clarification. b. It can indicate that the source could make the message more interesting. c. As the amount of feedback increases, the accuracy of communication also increases. d. It signals the source to see how well the message was received. e. It is composed of messages the receiver sends back to the source.

a. It provides an opportunity for the source to ask for clarification.

3. Which of the following does not reflect one's self-concept? a. Parents b. Clothes c. Friends d. Professional choice e. Interests

a. Parents

14. _____ means the space you claim as your own, are responsible for, or are willing to defend. a. Territory b. Personal space c. Chronemics d. Framing e. Gatekeeping

a. Territory

5. A(n) _____ that might accompany holding up your hand for silence would be to frown and shake your head from side to side. a. affect display b. emblem c. adaptor d. regulator e. illustrator

a. affect display

10. "I'm going to explain how you can save up to five hundred dollars a year on car insurance." This is an example of a good: a. attention statement. b. introduction. c. body. d. conclusion. e. sequel message.

a. attention statement.

10. If you use _____, or indirect expressions, to communicate a delicate idea, your audience may not follow you. a. euphemisms b. double entendre c. conciseness d. slang e. axioms

a. euphemisms

4. The relationship between informing as opposed to persuading your audience is often expressed in terms of _____. a. exposition versus interpretation b. explanation versus argument c. explication versus analysis d. definition versus declaration e. identification versus recognition

a. exposition versus interpretation

11. According to Albert Mehrabian, in terms of verbal and nonverbal messages, 55 percent is associated with _____. a. facial gestures b. tone of voice c. words d. listening skills e. intonation

a. facial gestures

7. Jemima is having a face-to-face conversation with her supervisor at her office. During the conversation, her supervisor receives three calls and a few text messages. Twice, two employees dropped by to report the weekly stats for their team. The disturbance and blocking that Jemima experienced can be referred to as _____. a. interference b. unsolicited information c. reverse feedback d. diffusion e. split message

a. interference

11. Sharing with yourself is called: a. intrapersonal communication. b. feedback. c. provisional feedback. d. reverse communication. e. self-monitoring.

a. intrapersonal communication

15. Importance: a. involves perceptions of worth, value, and usefulness. b. involves something new, unusual, or unfamiliar. c. involves qualities that move an individual to a more excited state of mind. d. means that the information applies, relates, or has significance to the listener. e. is a set of beliefs and understandings a society has about the world.

a. involves perceptions of worth, value, and usefulness.

5. Logos, the logic of the speaker's presentation: a. is something that will be greatly enhanced by a good organizational plan. b. is the use of emotion as a persuasive element in the speech. c. involves the speaker's character and expertise. d. is the arousing of emotions in the audience. e. is the passion of a speaker that is expressed in an attempt to convince an audience.

a. is something that will be greatly enhanced by a good organizational plan.

All of the following statements about writing is correct except: a. some people are simply born better writers than others. b. it is normal to experience a sense of frustration at the perceived inability to express oneself. c. most people use oral communication for much of their self-expression. d. reading out loud what you have written is a positive technique. e. reading is an integral step in learning to write effectively.

a. some people are simply born better writers than others.

12. According to Miron Zuckerman, Bella DePaulo, and Robert Rosenthal, there are several behaviors people often display when they are being deceptive. Which of the following is not one of them? a. Reduction in eye contact while engaged in a conversation b. Increased rate of speech c. Increased delay in response time to a question d. Increased body movements like changes in posture e. Higher pitch in voice

b. Increased rate of speech

6. _____ involves adapting the information to communicate a message, perspective, or agenda. a. Argumentation b. Interpretation c. Narration d. Description e. Exposition

b. Interpretation

1. Which of the following statements is not true about nonverbal communication? a. It is the process of conveying a message without the use of words. b. It is a reversible process. c. It can help or hinder the clear understanding of your message. d. It involves not only what is not said, but how it is not said. e. It can include tone of voice, timing, posture, and where you stand as you communicate.

b. It is a reversible process.

1. Which of the following statements is not true about language(s)? a. Languages are living exchange systems of meaning. b. Languages are not bound by context. c. Words themselves hold no meaning. d. Words change meaning over time. e. People interpret language based on their framework of experience.

b. Languages are not bound by context.

1. Which of the following statements is true about informative speeches? a. They seek to motivate the audience to change their minds. b. They notify audiences on issues that are under consideration in a referendum. c. They aim to start a new habit. d. They aspire to get people to take on a new belief. e. They try to influence people to adopt a new idea.

b. They notify audiences on issues that are under consideration in a referendum.

8. Fred is narrating his idea to his supervisor on how to improve the quality of the work in his department. Priscilla, his supervisor, listens intently, perceives his point of view, interprets his suggestions, and relates the interpretation to her own idea of quality improvement. What is Priscilla doing? a. Reviewing b. Understanding c. Providing feedback d. Moderating e. Quantifying

b. Understanding

1. The dynamic communication process between source and receiver that occurs at different times is referred to as _____. a. sequential b. asynchronous c. random d. distributed e. stratified

b. asynchronous

9. Existing language patterns for a specific genre are called _____. a. jargons b. conventions c. linguistic norms d. slang e. styles

b. conventions

15. If you are going to present a persuasive speech on the dangers of drinking and driving, and start with a short story about how you helped implement a "designated driver" program, the audience will understand your relationship to the message, and form a positive perception of your _____. a. emphasis b. credibility c. conciseness d. tone e. arrangement

b. credibility

12. When you bring ideas to consciousness, ponder how you feel about something, or figure out the solution to a problem and have a classic "Aha!" moment where something becomes clear, you are engaging in: a. self-analysis. b. intrapersonal communication. c. provisional feedback. d. reverse communication. e. self-monitoring.

b. intrapersonal communication.

5. As you are preparing to go for lunch, you ask your colleague to join you by saying, "Zack, join me for lunch, will you?" This is an example of a _____ message. a. direct b. primary c. explicit d. auxiliary e. active

b. primary

1. By understanding the _____ situation, you can gauge the best ways to reach your listeners and get your points across. a. persuasive b. rhetorical c. ethical d. meaning-context e. scientific

b. rhetorical

7. A(n) _____ involves adapting something about yourself in way for which it was not designed or for no apparent purpose. a. illustrator b. self-adaptor c. object-adaptor d. regulator e. affect display

b. self-adaptor

11. _____ refers to being brief and direct in the visual and verbal delivery of your message, and avoiding unnecessary intricacy. a. Euphemism b. Clarity c. Conciseness d. Emphasis e. Verbosity

c. Conciseness

16. "Having known and worked with Jesse for more than five years, I can highly recommend him to take my place as your advisor." Which of the following aspects does this statement reflect? a. Logos b. Pathos c. Ethos d. Rhetoric e. Syllogism

c. Ethos

8. Which of the following about bias is true? a. It involves beliefs or ideas held on the basis of current evidence rather than conviction. b. It encourages you to accept positive evidence that supports your existing beliefs (only if they are true) and reject negative evidence that does not support your beliefs. c. It is like a filter on your perceptions, thoughts, and ideas. d. It makes you likely to reject positive support for opposing beliefs and accept negative evidence (only if they are true). e. In a biased frame of mind, you are inclined to pay attention to information.

c. It is like a filter on your perceptions, thoughts, and ideas.

4. _____ messages refer to the intentional content, both verbal and nonverbal. a. Directed b. Explicit c. Primary d. Auxiliary e. Secondary

c. Primary

13. _____ is the study of the human use of space and distance in communication. a. Pragmatics b. Haptics c. Proxemics d. Kinesics e. Chronemics

c. Proxemics

17. _____ involves attention to the source and way you present your information. a. Emphasis b. Engagement c. Reference d. Clarity e. Expectation

c. Reference

1. _____ refers to your sense of self and awareness of who you are. a. Intuition b. Self-awareness c. Self-concept d. Introspection e. Self-perception

c. Self-concept

7. Which of the following is not a critical term in the definition of communication? a. Process b. Understanding c. Status d. Sharing e. Meaning

c. Status

13. "Please to the auditorium on Wednesday in the meeting at 12 noon come." Which of the following rules is this statement violating? a. Ontological rule b. Interpretative rule c. Syntactic rule d. Semantic rule e. Etymological rule

c. Syntactic rule

11. Which of the following about the types of informative speech is true? a. An effective speech to inform will take a simple topic and explain it to the audience in ways that increase audience understanding. b. A status report is always short, and is an update that requires little background. c. The informative report is a speech where you organize your information around technical data and provide context and illustration for your audience. d. The main goal in an informative presentation is to persuade, and that requires an emphasis on credibility, for the speaker and the data or information presented. e. Informative presentations come in similar sizes, shapes, and forms.

c. The informative report is a speech where you organize your information around technical data and provide context and illustration for your audience.

4. Identify the incorrect statement about cognate strategies. a. They are techniques to impart knowledge to your audience. b. They are ways of framing, expressing, and representing a message to an audience. c. They are independent in that they cannot be applied to writing, graphic design, and verbal communication. d. They can serve you to better anticipate and meet your audience's basic needs. e. Many of these strategies build on basic ideas of communication, such as verbal and nonverbal delivery.

c. They are independent in that they cannot be applied to writing, graphic design, and verbal communication.

15. Which of the following statements is not true about words and their meaning? a. What we mean needs to be explained in more than one way. b. Words often require us to negotiate their meaning. c. When we follow the linguistic rules, miscommunication is not possible. d. Words and their meanings are sometimes limited by factors beyond our control. e. Words attempt to represent the ideas we want to communicate.

c. When we follow the linguistic rules, miscommunication is not possible.

2. There are distinct functions inherent in a speech to inform. Which of the following is not one of them? a. You will be offering to share with the audience some of the information you have gathered relating to a topic. b. By looking at your speech from an audience-oriented perspective, you will increase your ability to increase the audience's understanding. c. When you present your speech to inform, you may want to maintain the audience member's perceptions of your topic. d. Your intentions are to inform the audience, increasing their understanding of a particular subject, and gaining new skills. e. The act of sharing will reduce ignorance, increase learning, and facilitate understanding of your chosen topic.

c. When you present your speech to inform, you may want to maintain the audience member's perceptions of your topic.

3. A(n) _____ is the way a message travels between source and receiver. a. transit b. flow c. channel d. repository e. intermediary

c. channel

14. Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of: a. messages. b. contexts. c. channels. d. receivers. e. sources.

c. channels.

2. A(n) _____ is a nonverbal expression that reinforces a verbal message. a. emblem b. regulator c. illustrator d. affect display e. adaptor

c. illustrator

2. According to the famous linguist Hayakawa, the meaning of words: a. is ontological. b. is etymological. c. lies within us. d. changes over time. e. remains unchanged across time.

c. lies within us.

8. A(n) _____ involves the use of an object in a way for which it was not designed. a. illustrator b. self-adaptor c. object-adaptor d. regulator e. affect display

c. object-adaptor

2. By looking to your audience, you shift your attention from an internal focus to an external emphasis. This "_____" is key to your success as an effective speaker. a. detail-orientation b. same-orientation c. other-orientation d. self-orientation e. person-orientation

c. other-orientation

6. An adaptor is: a. a nonverbal gesture that carries a specific meaning. b. something that reinforces a verbal message. c. something that helps us feel comfortable or indicates emotions or moods. d. a nonverbal expression that controls, encourages, or discourages interaction. e. a nonverbal expression that reinforces a verbal message.

c. something that helps us feel comfortable or indicates emotions or moods.

8. _____ messages refer to the intentional and unintentional ways a primary message is communicated. a. Tertiary b. Implied c. Multidirectional d. Auxiliary e. Interpretative

d. Auxiliary

10. _____ means becoming aware of your own thinking process. a. Psychoanalysis b. Introspection c. Internal feedback d. Critical thinking e. Guided reflection

d. Critical thinking

5. _____ means a public exhibition or display, often expressing a complex topic in a way that makes the relationships and content clear. a. Interpretation b. Argumentation c. Description d. Exposition e. Narration

d. Exposition

16. _____ involves placing an imaginary set of boundaries around a story, of what is included and omitted, influencing the story itself. a. Acculturation b. Bypassing c. Exposition d. Framing e. Relevance

d. Framing

13. _____ involves qualities that arouse attention, stimulate curiosity, or move an individual to a more excited state of mind. a. Creativity b. Novelty c. Application d. Interest e. Relevance

d. Interest

12. Which of the following is false about conciseness? a. Being clear is part of being concise. b. It refers to being brief and direct in the visual and verbal delivery of your message. c. It refers to avoiding unnecessary intricacy. d. It involves your power to elicit from the audience belief in your character. e. It involves using as many words as necessary to get your message across, and no more.

d. It involves your power to elicit from the audience belief in your character.

9. _____ involves the substitution of appropriate nonverbal communication for nonverbal communication you may want to display. a. Signaling b. Replacing c. Complementing d. Masking e. Affect display

d. Masking

16. _____ are clear points of view involving theories, laws, and/or generalizations that provide a framework for understanding. a. Axioms b. Etymological premises c. Ideologies d. Paradigms e. Culture biases

d. Paradigms

10. Which of the following about a neutral speech is true? a. The goal of speech to inform is to present an expository speech that reduces or tries to be free from covert interpretation. b. Most people can be completely objective and remove themselves from their own perceptual process. c. Subjectivity involves expressions and perceptions of facts that are free from distortion by your prejudices, bias, feelings or interpretations. d. People express themselves and naturally relate what is happening now to what has happened to them in the past. e. Objectivity involves expressions or perceptions that are modified, altered, or impacted by your personal bias, experiences, and background.

d. People express themselves and naturally relate what is happening now to what has happened to them in the past.

15. _____ is the "bubble" of space surrounding each individual. a. Social space b. Public space c. Intimate space d. Personal space e. Physical space

d. Personal space

6. _____, or the general manner of expression of the message, will contribute to the context of the presentation. a. Engagement b. Clarity c. Conciseness d. Tone e. Emphasis

d. Tone

5. Justin asks his colleague Fred to meet him at the cafeteria for a discussion. In this case, the cafeteria is the _____ of the communication. a. channel b. medium c. platform d. environment e. context

d. environment

4. If someone is telling you a message that is confusing, you may hold up your hand, a commonly recognized _____ that asks the speaker to stop talking. a. emblem b. affect display c. illustrator d. regulator e. adaptor

d. regulator

9. In communication, _____ occurs when you convey thoughts, feelings, ideas or insights to others. a. reviewing b. understanding c. feedback d. sharing e. moderating

d. sharing

13. Perhaps the most universally useful strategy in capturing your reader's attention is to: a. include terminologies and their explanations. b. use as many illustrations as possible to describe your points. c. begin the narration with a story. d. state how your writing can meet the reader's needs. e. be eloquent in word choice.

d. state how your writing can meet the reader's needs.

5. The study mentioned in the text found that _____ is both a "marker" of high-skill, high-wage, professional work and a 'gatekeeper' with clear equity implications. a. speaking b. education c. reading d. writing e. ethics

d. writing

9. Which of the following is not part of a message? a. An attention statement b. An introduction c. A body d. A conclusion e. A sequel message

e. A sequel message

13. _____ means order, the organization of visual elements in ways that allow the audience to correctly interpret the structure, hierarchy, and relationships among points of focus in your presentation. a. Tone b. Reference c. Conciseness d. Credibility e. Arrangement

e. Arrangement

16. _____ is the study of how we refer to and perceive time. a. Kinesics b. Pragmatics c. Haptics d. Proxemics e. Chronemics

e. Chronemics

14. Julia meets Kacey at the cafeteria and asks how work was proceeding. Kacey looks down for a few seconds, looks sideways, and after a long pause, says in a long, drawn-out monotone, "Yeah, work is good." Which communication rule influences Julia's thought that Kacey was not enjoying work for some reason? a. Ontological rule b. Interpretative rule c. Syntactic rule d. Semantic rule e. Contextual rule

e. Contextual rule

7. _____ as a cognate strategy asks you to consider relevance, and the degree to which your focal point of attention contributes to or detracts from your speech. a. Tone b. Engagement c. Clarity d. Arrangement e. Emphasis

e. Emphasis

16. _____ involve the often unstated, eager anticipation of the norms, roles and outcomes of the speaker and the speech. a. Emphases b. Arrangements c. References d. Tones e. Expectations

e. Expectations

16. Which of the following statements about environment is not true? a. People may be less likely to have an intimate conversation when they can only see each other from across the room. b. The environment can include the tables, chairs, lighting, and sound equipment that are in the room. c. The environment can also include factors like formal dress. d. People may be more likely to have an intimate conversation when they are physically close to each other. e. Expectations of the individuals involved are also part of the environment.

e. Expectations of the individuals involved are also part of the environment.

10. Which of the following about nonverbal communication is false? a. It is universal. b. It is confusing and contextual. c. It can be intentional or unintentional. d. It communicates feelings and attitudes. e. It cannot add to or replace verbal communication.

e. It cannot add to or replace verbal communication.

4. Which of the following is not true about communication? a. It influences your thinking about yourself and others. b. It influences how you learn. c. It represents you and your employer. d. It is desired by business and industry. e. It reflects your socio-economic background.

e. It reflects your socio-economic background.

2. _____ is the stimulus or meaning produced by the source for the receiver. a. Inference b. Deduction c. Response d. Logic e. Message

e. Message

12. _____ rules govern the meaning of words and how to interpret them. a. Interpretative b. Syntactic c. Ontological d. Etymological e. Semantic

e. Semantic

14. To avoid boring your audience, consider the question, "_____" from the audience's perspective and plan to answer it specifically with vivid examples. a. Is that all? b. Are these judgments accurate? c. Does this make sense? d. Will I understand this? e. What's in it for me?

e. What's in it for me?

3. Which of the following about the elements of the rhetorical situation is true? a. Your speech is given in a space that has no connection to the rest of the world. b. Without a speaker, the source has only himself/herself in which to send the message. c. You should be able to state the purpose of your speech in three sentences or less. d. Your audience comes to you without expectations, knowledge, or experience. e. You can place your topic within the frame of reference of current events.

e. You can place your topic within the frame of reference of current events.

3. An emblem is: a. the use of an object for a purpose other than its intended design. b. the expression of emotion or moods. c. a nonverbal expression that controls, encourages, or discourages interaction. d. a nonverbal expression that reduces the effect of a verbal message. e. a nonverbal gesture that carries a specific meaning and can replace or reinforce words.

e. a nonverbal gesture that carries a specific meaning and can replace or reinforce words.

12. Begin with your _____ at the beginning of your informative speech and make sure it is dynamic and arresting. a. central idea b. specific purpose statement c. general purpose statement d. residual message e. attention statement

e. attention statement

15. Ways of promoting understanding are referred to as _____. a. rhetorical analysis b. inductive logic c. comprehension analysis d. deductive logic e. cognate strategies

e. cognate strategies

17. Words have two types of meanings: _____ and _____. a. implicit; explicit b. societal; individual c. syntactic; semantic d. primary; auxiliary e. denotative; connotative

e. denotative; connotative

Brenda is preparing an article on quality systems. All of the following are qualities that ensure that her writing is good except: a. meets the readers' expectations. b. is efficient and effective. c. is easy to read. d. attracts the reader. e. endorsed by her supervisor.

e. endorsed by her supervisor.

8. Eye contact can be an engaging aspect of this strategy, and can help you form a connection—a(n) _____ —with individual audience members. a. emphasis b. arrangement c. credibility d. conciseness e. engagement

e. engagement

3. The one certain thing about the message you sent to the receiver is that the receiver will: a. revise his/her premises according to the information sent. b. process the information sequentially, not simultaneously. c. not be able to interpret all the relevant information. d. filter the information selectively. e. interpret it based on their framework of experience.

e. interpret it based on their framework of experience.

8. Interference is also known as _____. a. miscommunication b. diffusion c. split message d. filtering e. noise

e. noise

11. The _____ is a message or thought that stays with your audience well after the communication is finished. a. exhortation b. continuity message c. sequel message d. afterthought e. residual message

e. residual message

7. Aldrin is short, dark, and a little obese and is lovingly called "Teddy" by his friends. Whenever he says something, most of his friends consider it with a lot of warmth and empathy. They have this "soft spot" for Aldrin. The impression caused by Aldrin is an example of _____ messages. a. positive b. tertiary c. auxiliary d. implicit e. secondary

e. secondary

2. Megan was assessing her career options before she decided to take up a course on her skills. She realized that she was happy talking to people and helping them out; this could help her in a customer facing job. What Megan was trying to realize was her . a. sixth sense b. subconscious drive c. character d. personality type e. self-concept

e. self-concept

13. Sheila is delivering a message to her colleagues. She ensures that there are no unintended messages in her tone of voice, body language, or clothing. She chooses the perfect words to convey the intended meaning. By watching her audience's reaction, she perceives how well they received the message, and responds with clarification or supporting information. Sheila is the _____ of the message. a. medium b. context c. intermediary d. channel e. source

e. source

3. When we share information informally, _____. a. we intend it to be a display of attitude b. we divide people into groups that agree or disagree with the speaker c. we use sarcasm to communicate attitude d. we take sides e. we often provide our own perspective and attitude for our own reasons

e. we often provide our own perspective and attitude for our own reasons