HR

When a charge of discrimination is filed with the EEOC, employers receive a copy of the charge within _____ days of its being filed.

10

Today, _____ of every five college graduates are women.

3

A recent study found that _____ percent of jobs today could be eliminated with current technology and technology being developed.

5

Illegal immigrants make up about _____ percent of the labor force.

5

By 2050, which of the following age groups is projected to make up the biggest percentage of the U.S. workforce?

55 years and older

Which of the following describes industrial engineering?

A field of study concerned with analyzing work methods and establishing time standards

Which of the following describes job crafting?

A naturally occurring phenomenon whereby employees mold their tasks to better fit their individual strengths, passions, and motives

Which of the following would be under the jurisdiction of the Civil Rights Act of 1964?

A private educational institution

Which of the following describes employee engagement?

A situation in which workers are immersed in their work to the degree that it improves the performance of their companies

Studies show that today's workers view which of the following as a top priority?

Achieving a good work-life balance

Which of the following types of corporate culture is characterized by risk-taking, innovation, and a spirit of entrepreneurship?

Adhocracy

_____ refers to the unintentional rejection for employment, placement, or promotion of a significantly higher percentage of members of a protected class when compared with members of nonprotected classes.

Adverse impact

_____ occurs when employers take proactive steps to help reverse the impact of past discrimination against minorities.

Affirmative action

Which of the following was included in the Supreme Court ruling in the case of University of California Regents v. Bakke?

Affirmative action programs were not illegal as long as rigid quota systems were not specified for different protected classes

Under Title VII of the Civil Rights Act, which of the following are the four types of qualifications that can be used in a BFOQ defense?

Age, religion, sex, or national origin

Which of the following is NOT a reason why babyboomers are remaining in the labor force longer?

An increase in routine-task-type jobs that younger workers are overqualified for

Which of the following aspects of a job specification is aligned with the HR function of the performance appraisal process?

Attributes and demonstrated qualities used to give feedback

_____ is the degree to which the job provides a person the freedom and discretion to schedule his or her work and determine how to do it.

Autonomy

A(n) _____ permits discrimination when employer hiring preferences are a reasonable necessity for the normal operation of the business.

BFOQ

What is the best way that a company can harness its talent

Be aware of characteristics common to employees and manage these employees as individuals

Which competency required of human resource (HR) managers requires an understanding of an organization's customers and economic and financial capabilities?

Business mastery

How does the EEOC accomplish its goal of ensuring that covered employers comply with equal opportunity legislation?

By issuing employment guidelines and monitoring employment practices

Which of the following pieces of legislation extends equal employment coverage to U.S. citizens working for U.S. companies overseas?

Civil Rights Act of 1991

Which of the following types of corporate culture has a family feel to it?

Clan

Which of the following types of job analysis approach considers not only the tasks employees do, but also what they are capable of doing?

Competency-based approach

Which of the following types of job analysis approach focuses more on how the work is done, rather than just what work is done?

Competency-based approach

Attorneys on retainer or consultants hired on a contract basis are examples of which of the following types of workers?

Complementary

When mapping human capital, which of the following categories of worker would be high on uniqueness of skills and low on customer value?

Complementary

If a charge is filed with the EEOC and the EEOC investigation leads to a finding of reasonable cause, which of the following is the next step in the discrimination case?

Conciliation

What is the second step of the strategic management process?

Conducting an external analysis of the business and competitive environments

_____ focuses on domain selection.

Corporate strategy

Questions such as "What happened?" and "What actions were effective or ineffective?" might be asked when using which of the following job analysis methods?

Critical incident method

Which of the following is NOT one of the possible outcomes once the EEOC opens an investigation into a discrimination charge?

Deferral to state agency

People's changing priorities about work and their need for things like child care and elder care are aspects of what type of forces that make up the business environment?

Demographic and social changes

Which of the following is a common method of collecting information for a job analysis?

Diaries

Refusing to hire a worker who is a single parent of a child with a disability is an example of which of the following types of discrimination?

Discrimination against a caregiver

Which of the following laws was implemented in 2011 to end the ban on gay, lesbian, or bisexual persons openly serving in the U.S. military?

Don't Ask, Don't Tell Repeal Act

Employers with a large contract with the federal government must use _____ to determine legal eligibility of workers.

E-Verify

_____ encourages workers to become innovators and managers of their own work.

Employee empowerment

If an organization subject to Title VII does not post information in an appropriate location, which of the following special dispensations do employees get?

Employees can file a discrimination charge after the deadline has passed.

Which of the following is an example of quid pro quo harassment?

Employees must attend a weekend conference with the supervisor in order to receive a promotion.

Which of the following statements about today's employees is NOT true?

Employees today are less inclined to pursue multiple careers.

A job description might include a statement such as "performs other duties as assigned" in order to avoid which of the following potential problems?

Employees' claiming that a task is not their responsibility

Which of the following is one of the employer mandates of the IRCA?

Employers are prohibited from knowingly hiring or retaining unauthorized aliens on the job.

Why is it important for employers to have an EEO policy?

Employers that do not have an EEO policy are legally vulnerable.

Which of the following is a characteristic identified with successful teams?

Energetic team members

Which of the following two approaches to job design are bottom-up, meaning that they are more person focused?

Enrichment and empowerment

Which of the following pieces of legislation amended the Civil Rights Act of 1964 to strengthen the EEOC's enforcement powers and extend coverage of Title VII to government employees, employees in higher education, and other employers and employees?

Equal Employment Opportunity Act of 1972

The federal agency that enforces fair employment laws in the United States is the:

Equal Employment Opportunity Commission.

_____ is the treatment of people in hiring, promotion, and training in a fair and nonbiased way.

Equal employment opportunity

Which of the following aspects of a job description is aligned with the HR function of legal compliance?

Equal employment requirements

Which of the following approaches to job design involves looking at the design of equipment and the physical abilities of the people who need to use it?

Ergonomics

Which of the following legal developments guaranteed equal employment opportunities for workers employed by firms awarded defense contracts?

Executive Order 8802

TechWiz Electronics, a U.S.-based firm that sells smartphones, MP3 players, laptops, and other electronic devices, has decided to enter the global market and do business in India. What would be the easiest way for TechWiz Electronics to "go global"?

Export its products to India

If an employment discrimination charge leads to a suit filed by an individual or by the EEOC, in which of the following courts would that suit be brought?

Federal District court

The U.S. Department of Labor's comprehensive occupation-information website called O*NET Online would generally be used in conjunction with which of the following types of job analysis?

Functional job analysis

Lorenzo was born in 1976. This means he is part of:

Generation X

Which of the following amended the Civil Rights Act of 1964 to focus on the obstacles faced by minorities as they strive for top-level positions?

Glass Ceiling Act of 1991

Which of the following is NOT one of the forces in the competitive environment?

Government regulations

Which case would be used as a precedent for ruling that a policy that all employees must be shorter than 5' 10" is a discriminatory job standard?

Griggs v. Duke Power

In which of the following cases did the Supreme Court establish a standard deviation analysis for determining if selection rates have an adverse impact?

Hazelwood School District v. United States

By 2050, _____ are projected to make up about _____ of the labor force.

Hispanics; one-third

Which of the following statements about human capital is true?

Human capital impacts an organization's financial performance

_____ is the process of evaluating the availability of critical talent in a company and comparing it to the firm's supply.

Human capital readiness

Which of the following is the first step in assessing the horizontal fit of HR practices?

Identify the key workforce objectives to be achieved

Which of the following is perhaps the biggest concern companies are facing when it comes to compensation and benefits?

Increasing health care costs

Which of the following describes core capabilities?

Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers

Which of the following statements about the "gig economy" is true?

It is a growing trend.

Which of the following is true of industrial engineering?

It is a top-down approach to job design that focuses on the tasks of a job.

How did the ADAAA, which was enacted in 2008, strengthen the original Americans with Disabilities Act?

It makes it less likely that a person will be denied protection because his or her condition does not seem severe enough.

Which of the following is a disadvantage to the position analysis questionnaire (PAQ)?

It requires a person to have a high level of reading ability.

How should a PAQ be administered in order to obtain the best results?

It should be administered by a job analyst.

Which of the following individuals is fairly well represented in fast-growing occupations?

Jenny, a Caucasian female

Which of the following would NOT be included in a comprehensive training program to prevent discrimination?

Job descriptions and salary assignments

Which of the following job design approaches, pioneered by Herzberg in the 1960s, calls for adding more responsibilities to jobs?

Job enrichment

Which of the following aspects of a job specification is aligned with the HR function of compensation and benefits?

Job evaluation of the skills, effort required, etc., that are rewarded

_____, or qualifications, outline the specific knowledge, skills, abilities, and other attributes required of the person performing the job.

Job specifications

Based on salary information supplied by the U.S. Bureau of Labor Statistics, which of the following human resource (HR) managers has the highest annual salary?

Kathleen, a compensation and benefits manager

Based on statistical information provided by the U.S. Department of Labor, which of the following full-time workers would most likely earn the most in a week?

Laverne, who has a professional degree

_____ are the opinions (judgments) of supervisors, department managers, experts, or others knowledgeable about the organization's future employment needs.

Management forecasts

Which of the following statements about sustainability is NOT true?

Many companies have achieved complete sustainability.

A _____ analysis is a method for tracking the pattern of employee movements through various jobs in a firm.

Markov

Which of the following statements about ethnic and racial diversity in the workforce is true?

Much of the growth of the minority workforce has been due to high birth rates among some minority groups.

Which of the following describes the current legal status of sexual orientation discrimination in the United States?

Nearly half of U.S. states and some cities have laws prohibiting sexual orientation discrimination in workplaces.

Which of the following individuals would NOT be included in the labor force participation rate?

Nicholas, who is unemployed and not actively looking for work

Why were early efforts to end discriminatory employment practices unsuccessful?

Nondiscrimination laws gave no enforcement powers to agencies.

Which of the following is an example of sexual harassment?

Not promoting an employee who turns down invitations to dinner after work

_____ refers to the shared values, beliefs, and assumptions people in an organization have.

Organizational culture

Which of the following is NOT an example of sexual harassment?

Paying a woman less than a man for doing the same job

Which of the following statements about organizational change is true?

People often resist change because it requires them to modify ways of working that have been successful.

Which of the following is an example of an intrinsic motivator?

Pride in a job well done

Which of the following is a disadvantage of flextime?

Problems scheduling meetings

As an element of core capabilities, which of the following types of resource is made up of the standard routines for how work will be done?

Processes

Studies have shown which of the following relationships between sexual orientation discrimination and company performance?

Prohibiting sexual orientation and gender discrimination can increase company performance.

Which of the following metrics measures how well new hires are performing on the job?

Quality of fill

Which of the following types of harassment occurs when submission to or rejection of sexual conduct is used as a basis for employment decisions?

Quid pro quo

Which of the following is a provision of the Civil Rights Act of 1991?

Requires employers to demonstrate that job practices are job-related and consistent with business necessity

Which of the following is one of the three psychological states of a jobholder proposed in the job characteristics model?

Responsibility for work outcomes

_____ is any type of punitive action taken against employees who file charges against an employer with the EEOC.

Retaliation

In which of the following cases did firefighters allege that the city discriminated against them by invalidating a test for a promotion because no black firefighters had passed it with a score high enough to warrant promotion?

Ricci v. DeStefano

Which of the following individuals would NOT be considered as being part of the "gig economy"?

Rick, a full-time employee

Jose is an illegal immigrant in the United States. He is currently looking for work. Which of the following jobs would Juan most likely get hired for?

Roofer

A comparison of one's strengths, weaknesses, opportunities, and threats is referred to as a(n):

SWOT analysis.

All of the following are examples of software that workers can use to share information with one another electronically EXCEPT:

Siri

How much time do employees have to file a discrimination charge after the alleged unlawful practice occurred?

Six months

___ has become the way workers find jobs and employers recruit candidates and screen them today

Social media networking

he job's physical demands would be included in which section of a job description?

Specifications

Which of the following job characteristics proposed by Hackman and Oldham is the degree to which a jobholder is able to do a job from beginning to end and have a visible outcome?

Task identity

Which of the following job characteristics proposed by Hackman and Oldham is the degree to which the job has a substantial impact on the lives or work of other people?

Task significance

_____ is the use of smartphones, tablets, personal computers, and other technology to do work traditionally done in the workplace from a remote location.

Telecommuting

_____ makes it illegal to discriminate against people in terms of compensation, benefits, and pension based on their gender when they do the same work.

The Equal Pay Act of 1963

Which of the following is true of the relationship between the firm's business strategy and its HR strategy?

The business strategy affects the HR strategy, and HR issues can constrain a firm's ability to achieve its business strategy.

Which of the following statements about productivity in the United States and abroad is true?

The growth in output per worker is now climbing fast in countries such as China that in the past have lacked the amount of technology available to U.S. workers.

Why might a firm choose a target company for benchmarking that is not a competitor?

The noncompeting company could give access to information that a competitor would not divulge.

Which of the following statements regarding gender distribution in the workforce is true?

The number of both men and women joining the U.S. labor force has tapered off in recent years.

Which of the following describes succession planning?

The process of identifying, developing, and tracking talented individuals so that they can eventually assume top-level positions

Which of the following describes a job analysis?

The process of obtaining information about jobs by determining their duties, tasks, or activities

Which of the following describes ergonomics?

The process of studying and designing equipment and systems that are easy and efficient for employees to use

Which of the following is true of the results obtained when using the position analysis questionnaire (PAQ) method of job analysis?

The results are quantitative and can be statistically analyzed

What is environmental scanning?

The systematic, regular monitoring of major external forces influencing an organization

Which of the following represents TDRs?

The tasks, duties, and responsibilities of a job

Which of the following is a problem frequently associated with job descriptions?

They are not updated as job duties change.

Which of the following is a job characteristic of Generation X?

They value job security.

The _____ was designed to help employers comply with the requirements of federal laws prohibiting employment discrimination.

Uniform Guidelines on Employee Selection Procedures

The law that protects against discrimination on the basis of military obligation in the areas of hiring, job retention, and advancement is the:

Uniformed Services Employment and Reemployment Rights Act.

In which of the following cases of reverse discrimination did the Supreme Court rule that race could be a factor in the process of evaluating applicants?

United Steelworkers of America v. Weber

Which of the following HR-based activities helps to achieve coordination agility?

Using a contingency workforce

Which of the following HR-based activities helps to achieve resource agility?

Using teams

Which of the following scenarios, or formulas, illustrates value creation?

Value = Benefits - Costs

_____ what a firm adds to a product or service by virtue of making it.

Value creation is

Which of the following types of discrimination, especially against women, has increased to the extent that it is almost as common as racial discrimination?

Weight discrimination

_____ analysis is the process of classifying protected-class members by number and by the type of job they hold within the organization.

Workforce utilization

A process-improvement team is:

a group of experienced people from different departments appointed by management to improve productivity and decrease waste in areas that affect all departments involved.

_____ is an activity people do for which they get paid.

a job

When employee leasing is used:

a professional employer organization (PEO) takes over the management of a smaller company's human resources (HR) tasks and becomes a coemployer to its employees.

To ensure accuracy when using interviews or questionnaires of employees, job analysts should collect information from:

a representative sample of jobholders.

When considering the KSAOs required of a person performing a job, _____ is(are) the things you don't need to be taught or need to learn on the job.

abilities

The members of a team recognize that each person brings a valuable mix of skills and abilities to the team. Which of the following synergistic team characteristics are they demonstrating?

acceptance

External connection, strengthening the core, and organizational learning all lead to a firm's _____, one of the "4As" required to successfully execute a strategy.

agility

Clear strategic intent and accountability for results are factors that contribute to _____, one of the "4As" required to successfully execute a strategy.

alignment

The labor force participation rate is expected to _____ due to _____.

all; the aging U.S. population

The factors that seem to have influenced the growth of EEO legislation include all of the following EXCEPT:

an influx of immigrants to compensate for the shortage of qualified labor.

Ultimately, a human resources information system (HRIS) should provide human resource (HR) personnel with _____ information.

analytic

One of the "4As" required to successfully execute a strategy, a firm's _____ consists of its structures, processes, and systems.

architecture

Resources are considered rare when they:

are not equally available to competitors.

An employer's workforce is said to be _____ with the relevant labor market when it reflects the racial composition of the labor market in its area.

at parity

One challenge in implementing a law prohibiting discrimination based on attractiveness is that:

attractiveness can be a BFOQ in some businesses.

The _____ is a measurement framework that helps managers translate strategic goals into operational objectives in order to ensure strategic alignment.

balanced scorecard

For organizations, _____ has become the key to capturing opportunities and overcoming obstacles both domestically and abroad.

being able to adapt

_____ is the process of looking at your practices and performance in a given area and then comparing them with those of other companies.

benchmarkimg

The marketing department at Market Place Foods uses the massive amount of data available both offline and online to better analyze its customers' buying habits. By analyzing the data, Market Place Foods is able to send monthly coupons to the customers based on their previous purchases. The information that Market Place Foods uses to analyze the buying habits of its customers is known as:

big data

A firm's _____ environment consists all of the external factors in the general environment and over which the firm has no control.

business

According to the courts, a _____ is a practice that is required for an organization to operate in a safe and efficient way.

business necessity

A firm's _____, along with its overall purpose, goals, and values, provides the context for a firm's HR strategy.

business strategy

A company offers flextime when employees:

can adjust their daily starting and quitting times.

Employees who feel they have been discriminated against begin by filing a(n) _____ form with the EEOC.

charge

To expand operations and enter the global market, Best Beauty Cosmetics has decided to set up a partnership with GLAMOUR, a cosmetics company located in the world's most populous country. GLAMOUR is located in:

china

Conducting a job analysis helps HR managers figure out the relative worth of positions, which aids in:

compensation management.

Firms have a greater ability to affect their _____ environment, which consists of the firm's specific industry.

competitive

Complete training for teams should cover each of the following skills, EXCEPT

conflict avoidance.

As a characteristic of synergistic teams, _____ is achieved when common ground among ideas is sought out.

consensus

_____ agility is the ability to rapidly reallocate resources to new or changing needs.

coordination

Which group of employees has skills that are quite valuable to a company but not particularly unique or difficult to replace?

core

The statement "We practice and advance environmental stewardship." is an example of a firm's

core value

A strong and enduring belief that guides a firm's decisions would be a:

core value.

Corporate scandals, such as the use of sweatshop labor in third-world countries, has led to a new focus on:

corporate social responsibility.

The objective of the _____ is to identify both desirable and undesirable behaviors that resulted in either a very good outcome or a very bad outcome on the job.

critical incident method

A _____ can be used to gain information about the quality of work life in an organization.

cultural audit

Effective HR planning is necessary prior to and during the merger process to help minimize the possibility of failure caused by:

cultural inconsistencies.

In a(n) _____ organization, a skills matrix is likely to be used instead of a traditional job description that defines specific work.

dejobbed

Job _____ focuses on reconfiguring jobs to capture the talents of employees, improve their work satisfaction, and enhance an organization's performance.

design

A company that competes by providing something unique and distinctive to customers is using a _____ strategy.

differentiation

All of the following are strategies that companies are using to manage pay and benefits EXCEPT:

downsizing

In order to achieve agility, an organization should:

eliminate managerial layers

When HR managers recruit and hire employees whose values are consistent with the organization, they are:

embodying the firm's mission, vision, and values.

HR planning is vital to growth and diversification decisions because achieving growth requires all of the following elements EXCEPT:

employees following established procedures.

The Griggs case established the principle that:

employment practices must be related to the job.

All of the following are cells within the BSC model EXCEPT:

environment

Rearranging the workflow so that workers need to take fewer steps to complete their tasks is an example of:

ergonomics.

The first step in strategic planning is to:

establish a mission, vision, and values for the organization.

Once a firm has devised its strategy, the management will engage in strategy _____ by making resource allocation decisions to implement the strategy.

execution

In 1866, Congress passed the Civil Rights Act, which:

extended to all people the right to enjoy full and equal benefits of all laws, regardless of race.

For LGBTQ employees who do not work for the federal government, protection from discrimination comes from:

fair employment practice laws passed at state and local levels.

In addition to federal laws and executive orders, almost all states and many local governments have passed _____ barring employment discrimination.

fair employment practices

The balanced scorecard is a vertical model with an ultimate, or top, cell to which the others lead. This top cell is:

financial

A task-force team is:

formed by management to immediately resolve a major problem.

A selection program has an adverse impact when the selection rate for any protected class is less than _____ of the rate of the class with the highest selection rate.

four-fifths

The _____ approach utilizes an inventory of the various types of work activities that can constitute any job.

functional job analysis

To manage the size of its workforce and reduce costs, Fitness Fanatics has asked several of its employees to take off every other Friday without pay. This is example of:

furloughing

The Employment Non-Discrimination Act (ENDA) proposed by Congress would extend federal employment discrimination protection to include:

gender identity

The newest generation entering the workplace is:

generation Z

The HR decisions that need to be made regarding the composition of the workforce have to do with:

getting the right number and kinds of people in the right places at the right times.

Jeffrey works as an independent contractor. Jeffrey is part of what is called the "_____ economy

gig

In the overall framework for human resources management (HRM), all of the following are employee concerns and issues EXCEPT:

globalization

Which of the following would be considered a firm's secondary stakeholder?

government

The U.S. labor force _____ in the last decade than it did in the previous one

grew more slowly

The U.S. Bureau of Labor Statistics has predicted that the number of human resource (HR) managers needed is expected to _____ between 2014 and 2024.

grow faster than the average for all occupations

If a customer sexually harasses an employee, the employer is:

guilty of sexual harassment if the employer knew or should have known about the conduct.

When applying the law as expressed in the Vocational Rehabilitation Act of 1973, a disabled individual is anyone who:

has a physical or mental impairment which substantially limits one or more of such person's major life activities.

At Wickman Manufacturing, employees work in mission-driven teams that meet their goals on a consistent basis. Employee productivity and morale is high, and employees are curious about learning new tasks. Based on this information, Wickman Manufacturing

has a positive organizational culture

A company offers job sharing when employees:

have an arrangement in which two part-time workers do a job normally held by one full-time employee.

Babyboomers sometimes categorize younger workers as _____, while some younger workers have the perception that older workers _____.

having a poorer work ethic; are technologically challenged

A primary stakeholder in a firm would have:

high influence and high interest.

Teams are ideal for projects that are:

highly complex and require a high degree of interdependence.

Which of the following is a form of outsourcing?

homeshoring

_____ fit, or alignment, ensures that HR practices are all aligned with one another internally to establish a configuration that is mutually reinforcing.

horizontal

Which of the following types of harassment occurs when unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance or creating an intimidating work situation?

hostile environment

A computerized system that provides current and accurate human resources (HR)-related data for the purposes of control and decision-making is known as a:

human resources information system (HRIS).

Specter Corporation uses a computerized system to recruit and screen job applicants. The system captures information from job recruiting sites, such as Monster.com and CareerBuilder, and LinkedIn profiles, and scans applicants' resumes. Then the system makes the information immediately accessible to managers so they can search systematically for the people whose skills they desire. The system that Specter Corporation uses to recruit and screen job applicants is known as a:

human resources information system (HRIS).

The process of anticipating and providing for the movement of people into, within, and out of an organization is called:

human resources planning.

The job _____ section of a job description provides information about the department and location of the job and the person to whom the jobholder reports.

identification

In the last half century, globalization has led to a(n):

improvement in people's living standards.

An organization could be found to be in violation of Title VII if the only place it displays EEOC posters is:

in the HR manager's office.

When a job is particularly complex, firms sometimes use which of the following methods to collect job analysis information from subject matter experts?

interviews

Susan is a human resource (HR) manager at Monika Corporation. As an HR manager, her duties would include all of the following EXCEPT:

issuing company policies.

All of the following are responsibilities of a human resource (HR) manager EXCEPT:

issuing policies

A _____ analysis is the systematic process of collecting information about all of the parameters of a job.

job

An outline of the tools needed to do the job, the environment and times at which it needs to be done, with whom it needs to be done, and the outcome or performance level it should produce should all be included in a:

job analysis

A _____ is a statement of the purpose of the job and the tasks, duties, and responsibilities of a job.

job description

Which section of the job description is psychologically important because it provides status to the employee?

job title

When considering the KSAOs required of a person performing a job, successful completion of relevant coursework contributes to an individual's:

knowledge

David works as an electrical engineer. As part of his job duties, he designs and develops new electrical equipment, tests the equipment, and solves any problems that may occur to make the equipment work properly. Based on this information, David is a(n):

knowledge worker

An analysis of the external workforce is aided by published documents, such as the unemployment rates and population characteristics reported by the U.S. Department of:

labor

In most U.S. states, it is _____ for employers to _____.

legal; ask job applicants what they earned at their previous jobs

The more power each of the forces in the competitive environment has, the _____ the industry will be.

less profitable

Seeing, understanding, and valuing differences are the three steps toward:

leveraging diversity.

Ron is a manager at Jewel Corporation. He is responsible for overseeing the work of the employees in the marketing department. Ron is a _____ manager

line

A _____ business strategy focuses on productivity and efficiency.

low-cost

Justin works at a firm that offers employee training through online courses offered by the local community college. Enrollment is unlimited, and employees can complete the courses anywhere and whenever it best fits their schedule. Justin's firm is utilizing _____ for their training purposes.

massive open online courses (MOOCs)

Studies show that American students' _____ and _____ test scores lag behind those of students in China, Japan, Singapore, Finland, and several other nations.

math; science

The basic purpose and scope of operations of an organization is its:

mission

A business owner might begin with a question such as "What is my organization's reason for being?" as a way to start writing the business's:

mission statement.

Job rotation is the process of:

moving employees in and out of different jobs.

One of the employer mandates of the IRCA is that employers with four or more employees are prohibited from discriminating in hiring or termination decisions on the basis of:

national origin or citizenship.

Because it is focused on how the company will compete against rivals to create value for customers, business strategy can be viewed as domain:

navigation

Executive Order 11478:

obligates the federal government to ensure that all personnel actions affecting applicants for employment be free from discrimination based on race, color, religion, sex, or national origin.

In order to compete more effectively, Griffin International has decided to change its business strategy by adjusting its labor force and shifting work to locations abroad. Griffin is practicing:

offshoring

J. L. Enterprises is looking to expand to South America and capture market share there. To do this, the organization should use:

offshoring

Dejobbing occurs when:

organizations are structured around projects rather than around jobs

When the talents of employees can be combined and deployed to work on new assignments at a moment's notice, these resources are considered to be:

organized.

When considering the KSAOs required of a person performing a job, helpfulness, a positive attitude, and working well with others are all examples of:

other attributes.

Low-cost strategies are linked to HR through _____, which involves contracting with external partners to perform particular activities.

outsourcing

To help manage the size of its workforce and reduce costs, DMI Sporting Goods has hired Denham & Young, an advertising agency, to handle its sales promotions. This is example of:

outsourcing

Knowhow, or the knowledge, skills, and abilities critical for executing the firm's plan, is provided by which of the following types of resource?

people

The idea that organizations "compete through _____" highlights the fact that achieving success increasingly depends on an organization's ability to manage its human capital.

people

The _____ approach identifies approximately 300 different tasks to determine the degree to which each is involved in doing a job.

position analysis questionnaire

To comply with the Immigration Reform and Control Act, employers must:

present Form I-9 for inspection upon request.

Researcher Jeffrey Polzer suggests firms do a _____ analysis to determine whether a team is appropriate

process

Executive Order 11246:

prohibits employment discrimination based on race, color, religion, sex, or national origin by government contractors with contracts exceeding $10,000.

The Vocational Rehabilitation Act of 1973:

prohibits federal contractors from discriminating against disabled individuals in any program or activity receiving federal financial assistance.

In EEO laws, groups of workers most often affected by unfair employment practices are referred to as _____ classes.

protected

The Electronic Communications Privacy Act of 1986

protects people's emails

Disparate treatment involves cases in which discrimination is:

purposeful

Antonio owns a small computer repair firm. Suppose the economy has been in a recession for the past five months. When preparing the company's quarterly earnings report, Antonio realizes profits are down by over 50 percent compared to last quarter. As a result, he is forced to downsize his labor force. This is an example of a(n) _____ change.

reactive

An amusement park has a policy that all employees must be clean shaven. However, it allows an exemption to this rule for any employees whose religious beliefs forbid them to shave. This is an example of:

reasonable accommodation.

An attempt by employers to adjust, without undue hardship, the working conditions or schedules of employees with disabilities or religious preferences is called:

reasonable accommodation.

The management of Locksmith International is wanting to increase the company's productivity. One of the ways that the organization can do so is by:

reducing its inputs.

Reconciling the firm's demand for its products with its supply of employees is one part of a firm:

remaining agile.

Employee _____ list current jobholders and identify possible candidates for openings that may occur.

replacement charts

Human resource (HR) professionals can improve an organization's top line by doing all of the following EXCEPT:

replacing older workers with younger employees.

The Uniformed Services Employment and Reemployment Rights Act of 1994 does NOT:

require employers to pay the workers' wages while they are enlisted.

_____ agility results from having resources that can be used in different ways and people who can perform different functions in different ways.

resource

If a firm gives preferential treatment to the members of a protected class to such an extent that other employees feel that they are being mistreated, that firm may be engaging in:

reverse discrimination.

Which force in the competitive environment can be found in the center of the five forces framework?

rival firms

The EEOC publishes _____ related to fair employment in the Federal Register.

rules and regulations

The first step in taking advantage of employee diversity is to _____ difference.

see

Often championed as being the highest form of teams, _____ teams are groups of employees who are accountable for an entire work process or segment that delivers a product or service to an internal or external customer.

self-directed

When considering the KSAOs required of a person performing a job, _____ is(are) the things the person has learned to do.

skills

Research shows that nearly two-thirds of millennials consider a company's _____ when deciding where to shop.

social reputation

Organizations subject to Title VII are required by law to maintain:

specific employment records.

The job _____ section of a job description contains the personal qualifications an individual must possess to perform the job.

specification

Key people and groups that have an interest in a firm's activities and that can affect or be affected by them are called:

stakeholders

A positive organizational culture does all of the following EXCEPT:

stifles employees.

A(n) _____ is a form of cooperative strategy that firms sometimes pursue.

strategic alliance

Strategic human resources management combines:

strategic planning and HR planning.

The _____ provide(s) perspective on where the company is headed and what the company can become in the future.

strategic vision

Because various groups within a firm have different ways of working and viewing the firm:

subcultures may emerge.

Which of the following synergistic team characteristics means that the team exhibits an atmosphere of inclusion?

support

The _____ approach to job analysis uses an organization-specific list of tasks and their descriptions as a basis to identify components of jobs.

task inventory analysis

Employee productivity is the result of a combination of all of the following EXCEPT:

the firm's strategic direction.

Synergy occurs when:

the interaction and outcome of team members is greater than the sum of their individual efforts.

If Julia is a member of the largest generation ever, this means that she is part of:

the millennial generation

A company offers a compressed workweek when employees:

the number of days in the workweek is shortened by lengthening the number of hours worked per day.

Job enlargement is:

the process of adding a greater variety of tasks to a job.

Strategic planning is:

the process of setting procedures for making decisions about an organization's long-term goals.

Consider the SWOT analysis for Liz Claiborne presented in the chapter. Strict government regulations and quota restrictions are examples of:

threats

Technology has reduced the number of jobs that require routine tasks and little skill and has increased the number of jobs that require considerable skill. This change has been referred to as a shift from _____ to _____

touch labor; knowledge workers

One way that a job analysis can aid in HRM functions is that any discrepancies between the abilities of jobholders and a firm's job descriptions help with:

training and development.

A(n) _____ is a quantitative approach to forecasting labor demand by plotting a historical trend of a business factor in relation to the number of employees.

trend analysis

If an individual has been in a job for a long time and is good at it, that person may believe that the skills needed for the job are higher than they really are. In such a situation during an interview, the employee might exaggerate the difficulty of the position:

unintentionally.

When using a test in the selection process, an employer must prove through _____ that the selection instrument bears a direct relationship to success on the job.

validation

When a firm's employees find ways to decrease costs or provide something unique to customers, or some combination of the two, the resources are considered to be:

valuable.

_____ fit, or alignment, focuses on the connection between a firm's objectives and the major initiatives undertaken by HR.

vertical

Companies can spend more money on employees and still drive overall costs lower

via higher employee productivity.

Language and cultural barriers, unclear objectives, and time conflicts due to diverse geographical locations are all problems associated with:

virtual teams

The first major trade agreement of the twentieth century:

was made following World War II.

Greenlake Industries has decided to diversify into a new business. Greenlake is facing a make or buy decision as it determines:

whether to develop capabilities in-house to produce their products or contract externally for them

All of the following are examples of family-friendly options that are being offered by organizations to attract and retain top-caliber people EXCEPT:

workers' compensation.

A _____ analysis helps a firm determine the best processes, types, and mix of jobs, and how they should ideally be organized to execute the firm's mission.

workflow

The process of gathering and analyzing human resources (HR) information is known as:

workforce (HR) analytics