HR HW Questions

Bernadette and Claire are managers at an event company, and they want to the check the consistency of results for a performance measure that uses ratings by a supervisor. They want to know if different supervisors would rate the same behavior the same way. In the context of criteria for effective performance management, Bernadette and Claire are interested in the measure's

interrater reliability

Barry Kripke, an employee at Soup Plantation, is known for his short-tempered and argumentative nature. During a heated exchange at work one day, Barry makes a derogatory gesture toward his manager, which causes Barry to be fired. This scenario is an example of

involuntary turnover

Richard, an HR manager, observes that the number of employees quitting their jobs has been steadily increasing over the last six months. On closer inspection, he finds that a majority of the employees who quit were unhappy with the pay structures. Richard assesses the significance of each job to the organization, which helps him set up fair pay structures. This in turn helps the organization retain valuable employees. What most likely relates to the task undertaken by Richard?

job evaluation

Which of the following are personnel policies in recruiting?

lead the market pay, employment at will

Joey had a great resume and a glowing recommendation from his previous employer. Impressed by his qualifications and expertise, the casino decided to hire him for the position. However, he engaged in blatant sexual harassment after a few weeks on the job. During its investigation, the casino learned that Joey had been fired for sexual harassment at his previous employer. If the casino's managers wanted to hold Joey's previous employer accountable, they could sue the company for:

misrepresentation

Ursula has just been hired as a sous chef of a popular independent restaurant. As part of her training, she is to shadow other line cooks in each of their positions, so she can understand how to properly prepare all of her dishes. They explain to her how to prep, cook, and plate the food, then Ursula is to demonstrate her new knowledge with their supervision. What type of training is this?

on the job

Central Perk, a coffee shop with multiple locations, wants to hire a new barista manager in one of their locations. Senior management decides to have the department heads for purchasing, sales, and human resources interview the candidates on a variety of topics. Which type of interview is being conducted?

panel

what are the forms of pay structures

pay differentials pay grades pay ranges pay rates skill-based skill system

what are the economic influences on pay

pay markets labor markets pay level gathering information

360 feedback

performance measurement by supervisor, peers, employees, and customers

In terms of job dissatisfaction, an employee who continually calls in sick or arrives to work late is engaging in:

physical job withdrawal

Which HR task aims to revise company policies to give performance bonuses that align with organizational goals in a high-performance organization?

reward systems

Wil Wheaton is an experienced employee at a travel agency. The latest policy implemented by the agency's management provides only new employees with bonuses and other perks for exemplary performance. Wil has raised concerns regarding the revised policy, but management stands firm on its revised policy. For Wil's company to be a high-performance work system, which element is Wil seeking to improve?

rewards program

During interviews for a serving position at a local restaurant chain, Becco, the interviewer asks each candidate to imagine a situation where a customer is upset their steak is overcooked. The interviewer then asks each candidate what he or she would do to handle this situation. Which type of interview is being conducted?

situational

Debbie Wolowitz is a housekeeper at a local hotel. However, a chemical spill in the supply room caused an accident that left her permanently disabled. Which program is specifically designed to help employees like Debbie?

social security

Amy, an HR manager for a boutique hotel, determines that most guests can be checked in within 10 minutes. The hotel sets 10 minutes as the standard time for checking in guests. If an employee checks in a guest in less than 10 minutes, the employee still earns 10 minutes' worth of wages. Which payment method does this scenario illustrate?

standard hour plan

Ross is being interviewed for an entry-level front desk position at a large hotel chain. Ross was asked questions about his PMS experience, communication skills, and knowledge of the town in which the hotel is located from a set of predetermined questions that the interviewer has prepared. Which type of interview is being conducted?

structured

Which law regulates unions' actions with reference to their members, including financial disclosure and the conduct of elections?

the Landrum-Griffin Act

Which law permits states to pass right-to-work laws?

the Taft-Hartley Act

performance management

the continuous process of improving performance-------------- set individual team goals, align strategic goals of the org, develop knowledge skills and behavior

An organization's planned efforts to help employees acquire job-related knowledge, skills, abilities, and behaviors is known as:

training

Moondance restaurants has decided to eliminate its barback position in Nebraska, and transfer responsibilities to their bussers. Meanwhile, demand for barbacks in their New York locations remain higher, and steadily growing. Carol, a HR specialist in Moondance's NYC headquarters, must plan to avoid a labor surplus in Nebraska in a fast and effective way. She wishes to do so with minimal employee suffering in terms of layoffs and salary. Which strategy would most effectively help Carol reach her goal?

transfers

Benefits help to attract, retain, and motivate employees.

true

Companies can use the Four-Fifths rule to avoid discrimination.

true

HRM audits and analytics measure effectiveness of HRM practices when considering whether the organization is high performing.

true

Human resource management (HRM) practices should support the business's strategy.

true

If the misbehavior is dangerous to the employee, coworkers, or guests, the organization may suspend or terminate for a first offense.

true

Pay for group performance is used when the organization's focus is on efficiency.

true

Pay structure will not motivate employees if they think it is unfair.

true

Performance management can establish ways to solve problems with employee performance.

true

Recruiting builds a supply of potential hires when a company needs it.

true

Stock options and employee stock ownership plans are often pay for employees when the organization is performing well.

true

The Office of Federal Contract Compliance Programs (OFCCP) is responsible for enforcing Title VII, the Equal Pay Act, and the Americans with Disabilities Act.

true

To be fair and consistent and think ethically and morally is solely the job of an HR manager.

true

When people, technology, and organizational structure work together for success, it can be considered a high performance organization.

true

Which process involves analyzing the tasks necessary for the production of a product or service?

work flow design

Janice is hired as a seasonal housekeeper for an independent B-n-B. The training used to prepare Janice for her job involves an online training module. In this game-like module, Janice is place in a real-life scenario, such as cleaning a room after check out, and her goal is to make the room look as it should for new guests to arrive. This form of training is called:

------on the job

Zack was recently made the manager of his department at ME-N-U Co. He has to evaluate his subordinates' behavior in the next two weeks and is unsure if he should use the behaviorally anchored rating scale (BARS) or the behavioral observation scale (BOS) to assess their behavior. Which characteristic of the two would help Zack decide the scale that would be most appropriate for him to use?

A BOS uses many instances to define the behaviors necessary for effective performance.

Which of the following are recruitment sources?

ALL

Which of the following are incentive pay plan requirements?

Ability to meet performance standards Fair rewards Resources given to meet goals Valued rewards

Stuart is the owner of a cafe called Coffee & Comics. He decides to increase employee motivation by introducing benefit packages. However, Denise, the manager, suggests that employees will be more motivated if Stuart increases their actual wages. Which statement, if true, strengthens Denise's argument?

Benefit packages are more difficult to understand by employees than pay structures.

At a restaurant with a high number of back injuries due to the receivers being in a rush to unload the delivery neglecting to use proper techniques, how could a safety poster help improve safety?

By serving as a constant reminder how to lift safely

When union and management representative negotiate to arrive at a contract defining conditions of employment, this is known as:

Collective bargaining

Which statement is true about labor markets?

Competition for labor establishes the minimum an organization must pay to hire an employee for a particular job.

What is human capital?

Employee characteristics that add economic value to the organization

PhilloSophie hires Mike as a supervisor in the company. They have an implied understanding that both the employer and the employee have the right to end their relationship at any time they desire. In the context of personnel policies, the relationship between Mike and PhilloSophie is based on:

Employment at will policy

What is legally required by an organization while offering early-retirement incentives?

Ensuring there is no coercion used to force employees to retire

Monica intends to be an executive chef, but she knows he should also learn HRM. Which of the following HR activities is Monica most likely NOT to handle?

Establish HR policies that comply with the law

Simpler jobs may be less motivating, while jobs too challenging causes:

Fatigue and dissatisfaction

Which action could be an example of how the Occupational Safety and Health Administration plays a role in the legal environment for human resource management?

Filing lawsuits against alleged violators of the Occupational Safety and Health Act

All of the following are the major aspects of recruiting EXCEPT:

Forecasting

To determine the outcomes of the HR functions at Big Boy's Burgers, several top-level managers suggest conducting a formal review of the HR department to evaluate its functions. The CEO approves the implementation of this suggestion. Which way to measure the effectiveness of human resource management would Big Boy's Burgers use?

HRM audit

Bert is the CEO of an expanding cruise line. He wants to provide benefits for his employees but would still like to control his company's costs. Leslie, the head of the HR department, suggests implementing a cafeteria-style plan. What would be the most likely benefit of Bert doing so?

He will avoid the cost of providing employees with benefits they don't value.

Policies, practices, and systems that influence employees' behavior, attitudes and performance is known as ___.

Human resource management

Mary Cooper is a human resource manager at an event management company. Mary proposes that the company adopt defined-benefit plans to attract and retain employees. In which situation will this benefit be most valuable to the firm's employees?

If the company employs experienced, older people

Which of the following is NOT an outcome of ergonomics?

Information overload

Beverly Hofstadter was recently promoted at a leading hospitality analytics firm. Her supervisor has given her access to previously restricted programs, and Beverly can now retrieve certain confidential data necessary to her job responsibilities. Given the nature of her work, which element of a high-performance work system is illustrated in this scenario?

Information systems

Which of the following are elements of a high performance work system?

Information systems Organizational structure People, task design Reward systems

Which statement is true of effective performance management? [PM]

It can tell top performers they are valued.

Siam Palace believes that pay is an investment that can generate returns in attracting, retaining, and motivating a high-quality workforce. In this case, which statement is true about Siam Palace?

It considers its employees as resources

Which statement is true of 360° feedback?

It involves rating an individual in terms of work-related behaviors.

Which statement is true about a learning organization?

It supports lifelong learning by enabling all employees to continually acquire and share knowledge.

What is a basic difference between job specifications and job descriptions?

Job descriptions look at a job's activities, and job specifications look at the qualities needed to do the job.

Which of the following are HRM's contributions to high performance work systems?

Job design Recruitment/ selection performance management Training and compensation

Select the case that would most likely be filed under disparate impact.

Kate wants to be a bartender at a high-end whiskey bar. Their shelves are stocked with a multitude of different types, which line the shelves from counter to ceiling. Both men and women are encouraged to apply, but Kate discovers there is a minimum height requirement of 5'10", and she is 5'6".

What is the correct order of steps in the HR planning process?

Labor demand & supply forecast àlabor surplus/shortage forecast àgoal setting & strategic planning àprogram implementation & evaluation à labor forecast

Employees at a large casino have been struggling to provide quality service to guests. An investigation revealed employees are feeling dissatisfied and mentally fatigued due to the challenging nature of their jobs. Amy, the HR manager, suggests simplifying jobs in order to reduce errors and increase customer satisfaction. Which option would be a way to simplify the mental demands of the jobs?

Limiting the amount of information and memorization required

performance management is a process

NOT A SINGLE EVENT

Which statement is true of the FLSA requirements for overtime pay?

Overtime must be paid whether or not the employer specifically asked or expected the employee to work the extra hours.

When the Cheesecake Factory dismissed Liz, her supervisor told her the reason was that she did not meet performance standards. The supervisor assumed that would prevent Liz from claiming she had been dismissed unjustly. What is the main flaw in the supervisor's assumption? [PM]

People who sue for unjust dismissal usually claim the real reason for the dismissal differs from what the employer said.

Choose the correct statement about personal dispositions

People with a positive core self-evaluation tend to experience job satisfaction

Selection methods should accurately predict how well individuals perform, and:

Produce information that actually benefits the organization

Jill is a recruiter for Hamilton Hotel. When she interviews job candidates, she works hard to provide background information about the job's positive and negative qualities. She aims to be sure every detail is accurate, so that anyone hired will will they got what they expected and want to stay on with the company. What is Jill trying to provide to applicants?

Realistic job preview

Select the statement that characterizes the Civil Rights Act of 1991.

Requires violators of Title VII, The Civil Rights Act of 1866, ADA, or ADEA, to pay compensatory and/or punitive damages.

In most organizations, the first step in the personnel selection process is:

Screening the applications to see which ones meet the basic requirements of the job

Janine considers Howard, her office assistant, to be both highly skilled and highly motivated. Howard frequently surprises Janine with his creative problem solving, above and beyond the basic job requirements. What response should Janine make to Howard's performance? [PM]

She should reward Howard and offer him opportunities for career development.

Sheldon and Priya hold the same position at Legoland Hotel. However, Sheldon earns more than Priya. In the context of pay structure, which statement justifies the organization's decision to pay Sheldon more than Priya?

Sheldon works the night shift, and night hours are less desirable for most workers.

Which type of pay focuses on individual performance where employees are expected to get extra for work done in less than a preset "standard time"?

Standard Hour Plans

After a large fire at the London Marriott Hotel, the company called the employees together at the headquarters to investigate the incident. Management began by asking each of the employees to describe their understanding of what happened. Once all employees had given their views individually, they discussed the situation until they could agree on the single systemic failure that caused the fire. Which method is London Marriott using?

Technic of operations review

An OSHA inspector completed her inspection of a cruise ship, The Mr. Beaumont, including a walk around and employee interviews. Then the OSHA inspector sought a restraining order from a federal court. What can you infer from this action by the inspector?

The inspector found a violation that could cause serious injury or death.

What is true of a cash balance plan?

The money earns interest at a predetermined rate, such as the rate paid on U.S. Treasury bills.

Which statement is true about referrals?

The use of referrals can contribute to nepotism

What is an accurate description of right-to-work laws?

They are state laws that make union shops, maintenance of membership, and agency shops illegal.

What is true of companies that use a lead the market pay strategy?

They pay more than the current market wages for a job

Which statement is true about the Civil Rights Acts of 1866 and 1871?

They were passed to further the Thirteenth Amendment's goal of abolishing slavery.

Javu restaurant is having difficulty filling all its positions for line cook. The company's human resource manager suggests introducing a due-process policy. How is that most likely to help with recruitment?

This policy implies greater job security and concern for employees

Chandler, a FOH manager at a restaurant, must predict future labor demand using information about year-over-year sales levels for the last three years. To predict demand, which planning method will Chandler most likely use?

Trend analysis

Sasha, a production manager at Chic Designs, believes that the formation of labor unions may have a negative impact on the performance of a company's stock. Which statement is likely to strengthen Sasha's belief?

Unionized organizations are often required to pay their workers higher wages and offer them more generous benefits.

In which situation do workers become eligible for unemployment benefits?

When they are actively seeking work

What is a characteristic of benefits required by the Social Security Act?

Workers are compensated according to their past earnings and retirement age.

The ways in which organizations use the system to provide information for day-to-day decisions about salary, benefits, and recognition programs falls under the _____ purpose of a performance management system.

administrative

Which term represents a union security arrangement that requires a person to pay union dues, but is not required to join the union?

agency shop

Lucky Baldwin's, a popular pub, wants to combine the advantages of different incentive-pay plans and performance measures and help employees understand the organization's long- and short-term goals. Which plan will help the company accomplish this goal?

balanced score card

How can data analytics improve the measurement of employees' performance?

by finding patterns in an employee's behavior

How can managers improve employee satisfaction with the feedback process?

by letting employees voice their opinions and discuss performance goals during the feedback process

what are types of rating errors

contrast error distributional error similar-to-me overall impression

what are the sources of performance information for a performance appraisal

customers managers peers self subordinates

career management process

data gathering, feedback, goal setting, action planning & follow-up

development vs training

development is voluntary training is mandatory

what are the parts of the performance management process

development of employee goals evaluate performance identify company goals and objectives identify performance strengths and weakness provide consequestins for results provide resources and support

Cal-Tech Cafeteria distributes shares of stock to its employees by placing the stock in a trust managed on the employees' behalf. What is Cal-Tech Cafeteria using in this scenario?

employee stock ownership plan

In the process of designing incentives, managers should make sure that:

employees believe that the pay plan is fair.

At a high-performance organization, recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting. These employees are

enthusiastic about knowledge sharing.

It is the responsibility of the employee to know which benefits are available.

false

Performance measurement should be thought of as a single event.

false

Self-selection is an advantage for hiring an internal candidate.

false

balanced score card

financial customer internal learning and growth

what are the criteria for giving effective performance management

fit w strategy reliability validity acceptibility specific feedback

effective performance measures

fit w strategy validity reliability acceptability specific feedback

All of the following are the major aspects of recruiting EXCEPT:

forecasting

To make merit increases consistent, administrators of merit pay programs must closely monitor the compa-ratio and the

individual's performance ratings.