HR Management DECA #3
What is an example of receiving tacit knowledge:
"Shadowing" a person in your desired career
How does having a sense of humor help you maintain a positive attitude?
It keeps you from taking yourself too seriously
What is a true statement about secondary dimensions of diversity:
They can change over time
What is a disadvantage of a checking account:
account balance requirement
How do businesses transfer risk?
obtain insurance
An organization's product goals often involve setting standards for
the variety of its goods and services
A company is facing negative returns. Which stage of production is the company in?
third
What is an economic service?
tickets to football game
Emma is reviewing the sales budget in relation to the actual sales generated for a set time frame. How is Emma using financial information in this situation?
to compare estimated performance with actual performance
When is a business most likely to place a straight reorder with a vendor?
to replenish its regularly-stocked items
A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor to get the needed information. Which technique for building positive customer relations does this illustrate?
Be helpful
What is an ethical dilemma related to an employee providing information in the workplace:
Bob's new employer asks him to share confidential information about product-development processes that his previous employer uses
What are listed as long-term assets on a balance sheet:
Buildings, vehicles, and capital equipment
Which of the following are examples of capital goods:
Bull dozers, photocopiers, and roads
An Internet and cable provider is considering whether to implement a new process that would require its customer service agents to work the phone lines for 24 hours a day instead of the previous 12 hours a day. What type of factor will most likely impact the design of this new process?
Human
What is an example of violating a coworker's privacy in the workplace:
Joe needed a pen, so he opened Ali's desk drawer to look for one while she was away
A primary activity in managerial control is
Evaluating
What would be the best response to write on a job application form for the reason that you left your last job if you quit because you felt your supervisor was unfair?
Left for a better job
Jolie is working in a group in her business class. If she wants to contribute to her group's discussion in a meaningful way, what should she do?
Summarize what's been discussed in the conversation
Why might parties choose to use mediation to solve a dispute?
To avoid going to court
What are the three main purposes of oral presentations?
To inform, persuade, and entertain
Madelyn is responsible for selecting Elite Manufacturing Company's new payroll-processing vendor. Madelyn has narrowed down her selection to three vendors and is favoring Pay Day Enterprises, the small company where her brother works. The primary concern with Pay Day is that it has never handled payroll for a company as large as Elite, which presents a business risk to the manufacturing company. This situation illustrates an ethical issue related to
a conflict of interest
During a staff meeting, Matthew says, "In closing, I want to congratulate Shelby, who has been instrumental in landing the Feldman account. This account has the potential to greatly impact our company's sales." Matthew is motivating an employee by
acknowledging her efforts
What is an example of an employee who is meeting his/her employer's expectations:
allison focuses on her work tasks so she can meet her deadlines
Technology impacts just-in-time inventory management by
allowing inventory to be monitored regularly
How can a company hold employees accountable for protecting digital assets?
an effective laptop security policy
What should businesses do before negotiating with vendors?
assess vendors' strength and weaknesses
When participating in a project-status meeting, it is important for a participant to
be prepared to provide an update
Today, customer relationship management is considered an important tool in
business decision-making
Maxton Mart is being pressured by its vendors to pay for inventory it purchased more than 30 days ago. However, Maxton Mart has not received its accounts receivable from customers. What business record has Maxton Mart failed to monitor successfully?
cash flow
After providing the stakeholders with the project deliverables, Lisa analyzed and documented the project's actual results with the initial project goals. What did Lisa do?
conduct a post-implementation review
For two hours a day, Jacob shuts his office door to prevent interruptions, does not check email, and does not accept incoming phone calls. This enables Jacob to focus on his most important tasks. What technique is Jacob using to help him manage his work commitments effectively?
controlling environmental distractions
What illustrates the impact of a country's history on world trade:
countries that have engaged in war conflicts have difficulty establishing trust
What component of project-management software helps project managers determine the length of time that a series of interdependent tasks will take to complete under various circumstances:
critical path
Which of the following factors has the greatest effect on a consumer's buying behavior:
cultural influences
When delegating work to their employees, managers should make sure to clearly articulate their
desired outcomes for the project
Acceptance sampling is a part of statistical quality control that involves
determining whether to approve or reject an entire batch of products
One good way to raise your level of self-esteem when it has dropped is to
discuss your feelings with someone you trust
Frederic used to own the only pizza place in town-until a new place opened up. Even though Frederic's never been to the new pizza place, he tells everyone he meets that the new place uses inferior ingredients and has been investigated by the health department. He even leaves negative reviews of the pizza place online. Which business tort do Frederic's actions fall under?
disparagement
What is the most important factor to consider when prioritizing work tasks:
due dates of tasks
Workers can demonstrate their honesty and integrity by giving a fair amount of ___________ for their pay.
effort
Seth recently informed his manager, Tammy, that he is leaving the company. During her last meeting with Seth, Tammy took detailed notes and asked Seth questions about the problems that Seth had encountered on the job and how he handled them. Seth shared important information that his replacement will need to know so s/he can do the job efficiently. What technique is Tammy using to capture knowledge for future use in the organization?
exit interview
Phoebe is the manager of a small company. One of her employees has been showing up late and missing work frequently. What channel of communication should Phoebe use to discuss this issue with him?
face-to-face conversation
What levels of managers spend most of their time staffing, directing, and controlling the day-to-day activities of the business:
first-line
A business is mostly likely to review customer invoices from the previous year to
forecast sales
John recently expanded his business into another country to reach more of his target market. He was initially thrilled with his company's profits following the expansion-until he converted the money back to his domestic currency. At that point, he realized that the company made much less than he originally thought. What risk involved with international business did John experience?
foreign exchange rate fluctuations
What can a business do if it is exposed to risks that commercial insurance companies do not cover?
form a captive insurance company
Collaborative relationships with colleagues from other departments are beneficial to the business because they often
generate innovative ideas
What business trends affects human resources management:
globalization
What is a true statement about gross domestic product (GDP):
improved use of resources increases the GDP
What is a potential benefit of implementing continuous quality improvement processes:
increased revenue
A primary activity of the directing function of management is
initiating action
When preparing her company's budget, Tatiana's manager told her that the company would be merging with another company. To maintain her ethics, Tatiana should
keep this information confidential
What is a primary responsibility of the project manager during the execution phase of a project:
keeping the project on track
When it gets noisy in her workspace, Olivia puts on her headphones and listens to soft music while she works. What principle of time management is Olivia following?
knowing she works best
An American car manufacturer exports many of its automobiles to Asia. A recent delivery to China was detained at Chinese customs due to a miscommunication between the English-speaking barge operator and the Mandarin-speaking shipyard receiver. This is an example of which of the following global supply chain issues:
language barriers
The owner of a business facility that has hazardous electrical wiring is likely to be fined for violating
local building codes
When companies work with their vendors to develop mutually beneficial business arrangements, they are more likely to
maintain long-term relationships
Any business storing customers' personal banking account information is legally required to
maintain the confidentiality of the stored information
When people make you angry or upset, you may be able to maintain your self-control if you
make an effort to remain calm
Supply chain networks encompass the flow and movement of __________ among __________.
materials and information; organizations
What is an example of a government regulation that affects a business's working conditions:
minimum wage
Incorrect information on an individual's credit report may hinder his/her ability to
obtain a bank loan
What technological component manages the computer's software and hardware?
operating system
What occurs during the first stage of the change-management life cycle?
organizations identify and communicate the need for change to employees.
What management function is responsible for coordinating resources in ways that maximize efficiency?
organizing
What is an example of employee pilferage:
padding an expensive account
Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use, the company should obtain a
patent
What is a characteristic common to all integrated software packages:
performs interrelated functions
The person who files a lawsuit is the
plaintiff
Determining which tasks need to be performed and when they need to be completed is an important aspect of project
planning
When entering into a contract with another business, an agent is the party that represents the
principal
Aaron prepared a detailed report for his supervisor that described several issues that Aaron's work group has been experiencing with a long-term project. Aaron described the most difficult or challenging issues in the beginning of the report and ended the report with the least important points. How did Aaron organize the information in the report?
priority sequence
A manufacturing company uses Six Sigma as a quality management framework. This means that the company
produces only 3.4 defects per million parts
Last week, Marcus attended a friend's birthday party and talked with Lynnette, a manager with the Trendall and Young accounting firm. Marcus mentioned that he is a technology major and will be looking for a job after he graduates in June. Lynnette gave Marcus her business card, and told him that her firm might be hiring during the summer months. The interaction between Marcus and Lynnette is an example of
professional networking
Mitchell is reviewing internal data and proposals from several agencies to determine the best course of action for implementing a major advertising campaign for his company. What is Mitchell analyzing?
promotional needs
What do purchasing personnel try to obtain, along with the lowest possible price:
quality
What is the last component of a research report:
reccomendations
Jacob is determining the writing style to use for an analytical report. If most readers are likely to support the report's content, Jacob should format the report for a(n) __________ audience.
receptive
What is an advantage of managerial planning?
reduces uncertainty
Using computer-data backup procedures on a regular basis reduces a company's level of risk because the process
saves information when computer failures occur
Riley is working with a design firm on a promotional campaign. The designer gives her a USB drive with some possible layouts to review. To ensure she is protecting the customer data on her computer, Riley should
scan the drive for viruses before opening it
What the project will and will not include is called the
scope
Frank has a good understanding of his own emotions. What component of emotional intelligence does Frank demonstrate?
self-awareness
Bailey knows that she has more knowledge about digital marketing than anyone else on her team. She is reluctant to share her knowledge because she wants to give herself an advantage. This is an example of how
self-interest can prevent effective knowledge management
Lily is the last employee to leave the building today. To reduce the risk of theft, Lily should __________ before she __________.
set the security alarm; lock the doors
One reason that businesses use a matrix organizational design is to
share human resources
What is an item that is subject to an excise tax:
ski boat
"This is an exciting new opportunity for you," says Jane's boss. Which of the following nonverbal cues would appropriately reinforce that message?
smiling
A trend currently impacting the business environment is the increased number of fathers who are directly involved in care giving for their children. This trend represents a change in
society and culture
Cameron supervises the transportation, storage, and handling of his company's products. Which type of business management and administration career does Cameron have?
supply chain management
Sasha's science teacher is explaining lab directions to the class. They'll be performing a complicated experiment with many steps that will take about a week. The next day, Sasha tries to remember a step of the directions, but she can't. Which step of following oral directions should Sasha have followed?
take notes
Justine's rich uncle wants to give her $5,000 toward the purchase of a car. But since Justine doesn't plan to buy the car for at least another year, her uncle told her that she can have the money now, or he can wait and give her the money when she actually buys the car. Justine chooses to take the money now and deposit it in her savings account. After all, her deposit will yield 6% interest compounded annually. A year from now, her $5,000 will be worth $5,300. What financial concept does this scenario illustrate?
time-value of money
Why does a business keep stock on hand for resale?
to sell it to end users
Which task in the staffing process ensures that employees are knowledgeable and productive?
training and developing
What is the sequential order of a project's work breakdown structure:
work assignment, task, and subtask
What is an internal source of feedback:
yourself
According to a company's most recent statement of cash flows, its cash flow from operations for the most recent year was $1,375,400. The net cash used by investing was an outlay of $690,000. The net cash spent on financing was $140,300. What was the company's free cash flow?
$545,100
What is an example of a project manager motivating a project team:
Tamera recognizes how hard her team is working, so she provides lunch for the team members
What is most likely to happen if a purchaser negotiates lower prices for raw materials?
The company will be able to purchase more materials and increase production