HR Management DECA #3

What is an example of receiving tacit knowledge:

"Shadowing" a person in your desired career

How does having a sense of humor help you maintain a positive attitude?

It keeps you from taking yourself too seriously

What is a true statement about secondary dimensions of diversity:

They can change over time

What is a disadvantage of a checking account:

account balance requirement

How do businesses transfer risk?

obtain insurance

An organization's product goals often involve setting standards for

the variety of its goods and services

A company is facing negative returns. Which stage of production is the company in?

third

What is an economic service?

tickets to football game

Emma is reviewing the sales budget in relation to the actual sales generated for a set time frame. How is Emma using financial information in this situation?

to compare estimated performance with actual performance

When is a business most likely to place a straight reorder with a vendor?

to replenish its regularly-stocked items

A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor to get the needed information. Which technique for building positive customer relations does this illustrate?

Be helpful

What is an ethical dilemma related to an employee providing information in the workplace:

Bob's new employer asks him to share confidential information about product-development processes that his previous employer uses

What are listed as long-term assets on a balance sheet:

Buildings, vehicles, and capital equipment

Which of the following are examples of capital goods:

Bull dozers, photocopiers, and roads

An Internet and cable provider is considering whether to implement a new process that would require its customer service agents to work the phone lines for 24 hours a day instead of the previous 12 hours a day. What type of factor will most likely impact the design of this new process?

Human

What is an example of violating a coworker's privacy in the workplace:

Joe needed a pen, so he opened Ali's desk drawer to look for one while she was away

A primary activity in managerial control is

Evaluating

What would be the best response to write on a job application form for the reason that you left your last job if you quit because you felt your supervisor was unfair?

Left for a better job

Jolie is working in a group in her business class. If she wants to contribute to her group's discussion in a meaningful way, what should she do?

Summarize what's been discussed in the conversation

Why might parties choose to use mediation to solve a dispute?

To avoid going to court

What are the three main purposes of oral presentations?

To inform, persuade, and entertain

Madelyn is responsible for selecting Elite Manufacturing Company's new payroll-processing vendor. Madelyn has narrowed down her selection to three vendors and is favoring Pay Day Enterprises, the small company where her brother works. The primary concern with Pay Day is that it has never handled payroll for a company as large as Elite, which presents a business risk to the manufacturing company. This situation illustrates an ethical issue related to

a conflict of interest

During a staff meeting, Matthew says, "In closing, I want to congratulate Shelby, who has been instrumental in landing the Feldman account. This account has the potential to greatly impact our company's sales." Matthew is motivating an employee by

acknowledging her efforts

What is an example of an employee who is meeting his/her employer's expectations:

allison focuses on her work tasks so she can meet her deadlines

Technology impacts just-in-time inventory management by

allowing inventory to be monitored regularly

How can a company hold employees accountable for protecting digital assets?

an effective laptop security policy

What should businesses do before negotiating with vendors?

assess vendors' strength and weaknesses

When participating in a project-status meeting, it is important for a participant to

be prepared to provide an update

Today, customer relationship management is considered an important tool in

business decision-making

Maxton Mart is being pressured by its vendors to pay for inventory it purchased more than 30 days ago. However, Maxton Mart has not received its accounts receivable from customers. What business record has Maxton Mart failed to monitor successfully?

cash flow

After providing the stakeholders with the project deliverables, Lisa analyzed and documented the project's actual results with the initial project goals. What did Lisa do?

conduct a post-implementation review

For two hours a day, Jacob shuts his office door to prevent interruptions, does not check email, and does not accept incoming phone calls. This enables Jacob to focus on his most important tasks. What technique is Jacob using to help him manage his work commitments effectively?

controlling environmental distractions

What illustrates the impact of a country's history on world trade:

countries that have engaged in war conflicts have difficulty establishing trust

What component of project-management software helps project managers determine the length of time that a series of interdependent tasks will take to complete under various circumstances:

critical path

Which of the following factors has the greatest effect on a consumer's buying behavior:

cultural influences

When delegating work to their employees, managers should make sure to clearly articulate their

desired outcomes for the project

Acceptance sampling is a part of statistical quality control that involves

determining whether to approve or reject an entire batch of products

One good way to raise your level of self-esteem when it has dropped is to

discuss your feelings with someone you trust

Frederic used to own the only pizza place in town-until a new place opened up. Even though Frederic's never been to the new pizza place, he tells everyone he meets that the new place uses inferior ingredients and has been investigated by the health department. He even leaves negative reviews of the pizza place online. Which business tort do Frederic's actions fall under?

disparagement

What is the most important factor to consider when prioritizing work tasks:

due dates of tasks

Workers can demonstrate their honesty and integrity by giving a fair amount of ___________ for their pay.

effort

Seth recently informed his manager, Tammy, that he is leaving the company. During her last meeting with Seth, Tammy took detailed notes and asked Seth questions about the problems that Seth had encountered on the job and how he handled them. Seth shared important information that his replacement will need to know so s/he can do the job efficiently. What technique is Tammy using to capture knowledge for future use in the organization?

exit interview

Phoebe is the manager of a small company. One of her employees has been showing up late and missing work frequently. What channel of communication should Phoebe use to discuss this issue with him?

face-to-face conversation

What levels of managers spend most of their time staffing, directing, and controlling the day-to-day activities of the business:

first-line

A business is mostly likely to review customer invoices from the previous year to

forecast sales

John recently expanded his business into another country to reach more of his target market. He was initially thrilled with his company's profits following the expansion-until he converted the money back to his domestic currency. At that point, he realized that the company made much less than he originally thought. What risk involved with international business did John experience?

foreign exchange rate fluctuations

What can a business do if it is exposed to risks that commercial insurance companies do not cover?

form a captive insurance company

Collaborative relationships with colleagues from other departments are beneficial to the business because they often

generate innovative ideas

What business trends affects human resources management:

globalization

What is a true statement about gross domestic product (GDP):

improved use of resources increases the GDP

What is a potential benefit of implementing continuous quality improvement processes:

increased revenue

A primary activity of the directing function of management is

initiating action

When preparing her company's budget, Tatiana's manager told her that the company would be merging with another company. To maintain her ethics, Tatiana should

keep this information confidential

What is a primary responsibility of the project manager during the execution phase of a project:

keeping the project on track

When it gets noisy in her workspace, Olivia puts on her headphones and listens to soft music while she works. What principle of time management is Olivia following?

knowing she works best

An American car manufacturer exports many of its automobiles to Asia. A recent delivery to China was detained at Chinese customs due to a miscommunication between the English-speaking barge operator and the Mandarin-speaking shipyard receiver. This is an example of which of the following global supply chain issues:

language barriers

The owner of a business facility that has hazardous electrical wiring is likely to be fined for violating

local building codes

When companies work with their vendors to develop mutually beneficial business arrangements, they are more likely to

maintain long-term relationships

Any business storing customers' personal banking account information is legally required to

maintain the confidentiality of the stored information

When people make you angry or upset, you may be able to maintain your self-control if you

make an effort to remain calm

Supply chain networks encompass the flow and movement of __________ among __________.

materials and information; organizations

What is an example of a government regulation that affects a business's working conditions:

minimum wage

Incorrect information on an individual's credit report may hinder his/her ability to

obtain a bank loan

What technological component manages the computer's software and hardware?

operating system

What occurs during the first stage of the change-management life cycle?

organizations identify and communicate the need for change to employees.

What management function is responsible for coordinating resources in ways that maximize efficiency?

organizing

What is an example of employee pilferage:

padding an expensive account

Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use, the company should obtain a

patent

What is a characteristic common to all integrated software packages:

performs interrelated functions

The person who files a lawsuit is the

plaintiff

Determining which tasks need to be performed and when they need to be completed is an important aspect of project

planning

When entering into a contract with another business, an agent is the party that represents the

principal

Aaron prepared a detailed report for his supervisor that described several issues that Aaron's work group has been experiencing with a long-term project. Aaron described the most difficult or challenging issues in the beginning of the report and ended the report with the least important points. How did Aaron organize the information in the report?

priority sequence

A manufacturing company uses Six Sigma as a quality management framework. This means that the company

produces only 3.4 defects per million parts

Last week, Marcus attended a friend's birthday party and talked with Lynnette, a manager with the Trendall and Young accounting firm. Marcus mentioned that he is a technology major and will be looking for a job after he graduates in June. Lynnette gave Marcus her business card, and told him that her firm might be hiring during the summer months. The interaction between Marcus and Lynnette is an example of

professional networking

Mitchell is reviewing internal data and proposals from several agencies to determine the best course of action for implementing a major advertising campaign for his company. What is Mitchell analyzing?

promotional needs

What do purchasing personnel try to obtain, along with the lowest possible price:

quality

What is the last component of a research report:

reccomendations

Jacob is determining the writing style to use for an analytical report. If most readers are likely to support the report's content, Jacob should format the report for a(n) __________ audience.

receptive

What is an advantage of managerial planning?

reduces uncertainty

Using computer-data backup procedures on a regular basis reduces a company's level of risk because the process

saves information when computer failures occur

Riley is working with a design firm on a promotional campaign. The designer gives her a USB drive with some possible layouts to review. To ensure she is protecting the customer data on her computer, Riley should

scan the drive for viruses before opening it

What the project will and will not include is called the

scope

Frank has a good understanding of his own emotions. What component of emotional intelligence does Frank demonstrate?

self-awareness

Bailey knows that she has more knowledge about digital marketing than anyone else on her team. She is reluctant to share her knowledge because she wants to give herself an advantage. This is an example of how

self-interest can prevent effective knowledge management

Lily is the last employee to leave the building today. To reduce the risk of theft, Lily should __________ before she __________.

set the security alarm; lock the doors

One reason that businesses use a matrix organizational design is to

share human resources

What is an item that is subject to an excise tax:

ski boat

"This is an exciting new opportunity for you," says Jane's boss. Which of the following nonverbal cues would appropriately reinforce that message?

smiling

A trend currently impacting the business environment is the increased number of fathers who are directly involved in care giving for their children. This trend represents a change in

society and culture

Cameron supervises the transportation, storage, and handling of his company's products. Which type of business management and administration career does Cameron have?

supply chain management

Sasha's science teacher is explaining lab directions to the class. They'll be performing a complicated experiment with many steps that will take about a week. The next day, Sasha tries to remember a step of the directions, but she can't. Which step of following oral directions should Sasha have followed?

take notes

Justine's rich uncle wants to give her $5,000 toward the purchase of a car. But since Justine doesn't plan to buy the car for at least another year, her uncle told her that she can have the money now, or he can wait and give her the money when she actually buys the car. Justine chooses to take the money now and deposit it in her savings account. After all, her deposit will yield 6% interest compounded annually. A year from now, her $5,000 will be worth $5,300. What financial concept does this scenario illustrate?

time-value of money

Why does a business keep stock on hand for resale?

to sell it to end users

Which task in the staffing process ensures that employees are knowledgeable and productive?

training and developing

What is the sequential order of a project's work breakdown structure:

work assignment, task, and subtask

What is an internal source of feedback:

yourself

According to a company's most recent statement of cash flows, its cash flow from operations for the most recent year was $1,375,400. The net cash used by investing was an outlay of $690,000. The net cash spent on financing was $140,300. What was the company's free cash flow?

$545,100

What is an example of a project manager motivating a project team:

Tamera recognizes how hard her team is working, so she provides lunch for the team members

What is most likely to happen if a purchaser negotiates lower prices for raw materials?

The company will be able to purchase more materials and increase production