HR Management DECA #9

Luke is reviewing several internal and external reports to compare his company's sales and market share in relation to other companies in the industry. What type of business analysis is Luke conducting?

competitive

What is the key to effective use of concessions during a negotiation with a vendor?

concede on minor points before major points

Which of the following is a factor that keeps quality at the forefront of the modern business world:

consumer pressure

A business is mostly likely to review customer invoices from the previous year to

forecast sales

A lumber business cuts boards from tree trunks. This business gives the resource __________ utility.

form

As Vanessa walked into the library, Jeremy and Sam were just closing a drawer on the librarian's desk. Later, Vanessa described the incident to the librarian--and included her own conclusion that the boys had probably stolen something. Vanessa's account is an example of which of the following:

framing

If a business lowers the price of a product for the purpose of taking business away from competitors, the result of this action often is a(n)

gain in market share

Which of the following is a business risk associated with a failure to follow laws:

government fines

One of the major reasons that good posture is important is that it can

help to prevent medical problems

What department of a large company should a job seeker contact to find out whether the company has job openings?

human resources

Which of the following is the opportunity cost for a person who decides to place $500 in the bank rather than purchase something s/he really wants but does not need:

immediate gratification

The Six Sigma framework approaches the quality improvement of existing processes by implementing the DMAIC method, which includes the five steps of defining, measuring, analyzing,

improving, and controlling

John would like to be a business owner, has money to invest, and wants to limit his liability. He does not have time to participate in the day-to-day operations of the business. What type of business ownership would you recommend?

open corporation

When your parents tell you to vacuum the living room, you are receiving

oral directions

Dale is taking notes during a staff meeting. Dale should

organize his notes in a logical manner

What function of management involves developing a system for producing work?

organizing

Which of the following is the most effective way to avoid excessive credit-card debt:

pay off your balance each month

Employees who take home pencils, notepaper, and other office supplies for personal use are guilty of

pilferage

A business that inspects its equipment on a regular basis is practicing A. vendor analysis.

preventive maintenance

Employees who send and receive messages through the business's electronic mail system should assume that

privacy does not exist

What section of the statement of work (SOW) defines what the project will produce?

project deliverables

To enunciate when speaking to customers means to

pronounce words clearly

A business might ask its employees to sign a nondisclosure agreement to

protect its trade secrets

Prohibiting the use of asbestos in buildings is an example of government efforts to

protect public health

The primary purpose of developing organizational goals is to

provide direction

Insurance is a key element in lifelong financial planning that

provides protection against financial losses

Businesses can show their social responsibility by contributing to

public interests

Which of the following is the last component of a research report:

reccomendations

Environmental regulations are often developed to encourage businesses to participate in

recycling programs

What can employees do to help provide good service to customers?

resolve problems

To effectively manage various work commitments, employees should

schedule enough time to complete activities

Calculate a business's gross profit based on the following information: $367,500 in income from sales, $105,250 in payroll, $25,700 in rent, and $140,125 in cost of goods.

$227,375

Which of the following would be out of place in a follow-up letter after a job interview:

A question about salary or benefits

Into what two categories can wants be divided?

Economic and noneconomic

Which of the following is an example of current liabilities that a business should include in its balance sheet:

Employees' salaries

What step in the continuous improvement process will indicate if quality is increasing?

Evaluation

While American businessperson Carolyn Alexander is traveling on business in Dresden, Germany, she plans to meet with a potential client named Rudolph Schmidt, who is a purchasing manager with Rhine Industries and speaks English fluently. How should Carolyn greet the client?

Hello, Mr. Schmidt.

Which of the following is an example of formal communication in the workplace:

Melinda meets with her manager to discuss a possible promotion.

Melissa is thinking about setting up her growing business as a corporation. Which of the following online sources is most likely to have relevant information about how to establish a corporation:

Nolo Legal Encyclopedia

Because Japanese people value loyalty, compliance, and teamwork in their personal and business relationships, Japan is considered a(n)

collectivist culture

A business manager realizes that the demand for his/her products now exceeds producers' capabilities, and producers have raised their prices to offset the high demand. Under these conditions, what phase of the business cycle should the manager begin to prepare for?

contraction

Reviewing activity-status reports helps a project manager to

control the project

A business has an inventory valued at $750,000. This amount would appear in the business's balance sheet under

current assets

The Dewberry Company pays both its female employees and its male employees the same salary range for the same type of work. Dewberry is providing its employees with

fair treatment

When team members disagree about the best way to complete an activity, the project manager may need to

help resolve the conflict

When analytical reports contain information that readers might disagree with, writers should back their conclusions with

logical arguments

Why is it important for businesses to manage employee information in a way that keeps it secure?

to be ethical

Why is it important for business employees to ask relevant questions?

to clarify meanings

Which of the following is a standard capability of spreadsheet software:

to graph data

Why do many businesses follow up after production to ensure that products meet standards set by outside organizations?

to remain competitive

When managing projects, which of the following is an important activity:

tracking deadlines

A group of persons in the same industry or geographic area who form a society to solve their common problems describes a

trade association

Julie just got a promotion and will be transferring to another city, so she plans to spend some time with her replacement, passing on some of her tacit knowledge before she leaves. This is an example of knowledge management being necessary due to

turnover

Who is most likely to report directly to a corporation's chief executive officer (CEO)?

vice president of finance

Which of the following are common security concerns associated with using a computerized accounting system:

viruses and loss of data

Which of the following is an appropriate attitude for the salesperson to have toward customers' complaints:

Complaints can often be opportunities.

A project manager who wants a central location that contains relevant information about each component of the work breakdown structure (WBS) should develop a

WBS dictionary

Which of the following statements is true regarding the rules of conduct in the workplace:

The purpose of the rules of conduct is to guide employees' behavior in relation to their jobs.

Which of the following scenarios represents a cultural difference involving personal space that may make an American businessperson feel uncomfortable:

a European client greets the person with a kiss on each cheek

In which of the following situations would a businessperson write a persuasive inquiry using an indirect format

a direct-mail letter asking for financial support to help a charitable organization

Tim is the technology manager for the MSJ Company. Tim is responsible for backing up the computer system each evening to make sure that the company has a copy of each day's computer activities and transactions. On Tuesday evening, Tim was running late for a meeting and decided not to conduct the backup activities. Later that night, the computer system crashed and all of Tuesday's computer data was lost. By apologizing to his boss for making a poor decision and offering to work extra hours to help fix the problem, Tim was

accepting the consequences for the decision he made

The function of managerial control involves comparing what was planned with the

actual results

A primary use of project-management software is to

allocate project resources

Three primary factors that affect the organizational structure of a business include interpersonal relationships, tasks, and

authority

Two people are in a conflict because both of them want to be the group's leader. What is the reason for the conflict?

authority

Matthias regularly talks to other team leaders in the industry to keep up with current trends that may affect his team vision. Which guideline of sharing a vision does this illustrate?

being a good listener

Which of the following is a factor related to appearance that foreign businesspeople must consider when doing business in Middle Eastern countries:

both men and woman are expected to wear modest clothing in public

A business orders 10% more widgets than it needs because the supply of and the demand for widgets have been difficult to forecast in recent months. This is an example of a business ordering __________ inventory.

buffer

If you like to feel as though you are an important member of the team, you will probably work best under a(n) __________ manager.

democratic

Hilda Vanderspiel is a German businesswoman who is hosting a dinner for business executives from Delphi, India. When planning the menu for her guests, Hilda should consider their

dietary habits

Shannon has worked at the XBO Company for two years in the production department. During a weekly meeting, the staff was brainstorming ideas to resolve a problem the department has been experiencing on the production line. During the meeting, Shannon told the staff about some changes that her previous company made to its production process, which increased its efficiency and outputs. Shannon's manager liked the idea, and thought that it might work at XBO. This situation illustrates the concept of

inevitable disclosure

Jamie and Todd work in a local stationery store. When business is slow, Jamie tends to talk on the phone and stand around, while Todd tends to straighten the shelves and restock items that are needed. Which of the following traits is Todd demonstrating:

initiative

A credit plan that requires a signed contract, a down payment, and the balance to be paid over a specific period of time is called __________ credit.

installment

During a heavy rainstorm, Save-Cents Discount Store suffered severe structural damages and flooding. The store's insurance company refused to pay for the store's damages because of an unclear anti-concurrent clause that was placed in the back of the written insurance policy. The anti-concurrent clause allowed the insurance company to deny the claim because there were two sources of damage for the same loss. This situation presents an ethical issue for the insurance company if the

insurance company did not explain all of the policy's exclusions to the store

Because Kendra must finish a task and submit her work to Joshua so he can complete his part of the project by next Thursday, these two team members' jobs are

interdependent

Ingrid must analyze various aspects of the completed project by comparing the results with the objectives. What process is Ingrid likely to use to obtain all of the information for analysis?

internal audit

Natalie needs to compile a list of her retail business's suppliers, along with the products that the business purchases from each. Which of the following internal records is most likely to contain the information that she needs:

inventory records

Which of the following is an example of factual information:

last quarter, sales increased by 12%

Determine the type of project-closing report that would most likely contain the following statement: "In review, group members agreed that additional training before the project began and ongoing technical support during the course of the project would have increased overall efficiency."

lessons learned document

A city in the southwestern region of the country requires community businesses to undergo health and safety inspections to determine if the businesses are complying with

local ordinances

Running out of inventory can result in

lost sales

One tool that businesses can use to allow employees and customers to share knowledge through their websites is by posting

message boards

What is a factor that affects a business's selection of policies to guide its operations?

nature of the business

Assertive people believe that they have the right to ask other people to respond to their

needs

Eye contact, facial expression, and body language are examples of

nonverbal cues

What is the primary action needed to ensure that employees understand their roles in meeting the business's overall goals?

ongoing communication

What is required to maintain favorable relationships with vendors?

ongoing cooperation

The MIB Company uses protective computer-software programs to minimize losses associated with its customers' financial transactions. It is managing risks associated with

security

Which of the following are characteristics of tactical planning:

short-range and specific

Managers often receive brief summaries of information about the status of activities within their departments in the form of __________ reports.

simple progress

Because the Frederick Company has space limitations in its warehouse, it needs to have a shelving unit custom made. What type of order is the Frederick Company likely to place with the shelving manufacturer?

special

What management function involves identifying qualified candidates to perform the business's work?

staffing

Which of the following is a function that is an important part of the human resources management activities of business:

staffing

The XYZ Company has a committee whose members are appointed for three-year terms to review the company's hiring policies. This committee is an example of a(n) __________ committee.

standing

What do businesses often analyze when making decisions about how to improve the company?

statistical findings

When preparing a personal income tax form, parents report some of their childcare expenses to receive

tax deductions

Which of the following is an example of unethical work behavior:

texting friends during a work shift

Most businesses provide employee orientation as soon as new employees report for work because

that is when employees are anxious to learn

Steve recently purchased a used laptop computer for work, but it didn't come with a user's manual. Where is Steve most likely to find a copy of the manual?

the internet

To advance in a career in the future, you will probably have a greater need for

training