HR Management DECA #9
Luke is reviewing several internal and external reports to compare his company's sales and market share in relation to other companies in the industry. What type of business analysis is Luke conducting?
competitive
What is the key to effective use of concessions during a negotiation with a vendor?
concede on minor points before major points
Which of the following is a factor that keeps quality at the forefront of the modern business world:
consumer pressure
A business is mostly likely to review customer invoices from the previous year to
forecast sales
A lumber business cuts boards from tree trunks. This business gives the resource __________ utility.
form
As Vanessa walked into the library, Jeremy and Sam were just closing a drawer on the librarian's desk. Later, Vanessa described the incident to the librarian--and included her own conclusion that the boys had probably stolen something. Vanessa's account is an example of which of the following:
framing
If a business lowers the price of a product for the purpose of taking business away from competitors, the result of this action often is a(n)
gain in market share
Which of the following is a business risk associated with a failure to follow laws:
government fines
One of the major reasons that good posture is important is that it can
help to prevent medical problems
What department of a large company should a job seeker contact to find out whether the company has job openings?
human resources
Which of the following is the opportunity cost for a person who decides to place $500 in the bank rather than purchase something s/he really wants but does not need:
immediate gratification
The Six Sigma framework approaches the quality improvement of existing processes by implementing the DMAIC method, which includes the five steps of defining, measuring, analyzing,
improving, and controlling
John would like to be a business owner, has money to invest, and wants to limit his liability. He does not have time to participate in the day-to-day operations of the business. What type of business ownership would you recommend?
open corporation
When your parents tell you to vacuum the living room, you are receiving
oral directions
Dale is taking notes during a staff meeting. Dale should
organize his notes in a logical manner
What function of management involves developing a system for producing work?
organizing
Which of the following is the most effective way to avoid excessive credit-card debt:
pay off your balance each month
Employees who take home pencils, notepaper, and other office supplies for personal use are guilty of
pilferage
A business that inspects its equipment on a regular basis is practicing A. vendor analysis.
preventive maintenance
Employees who send and receive messages through the business's electronic mail system should assume that
privacy does not exist
What section of the statement of work (SOW) defines what the project will produce?
project deliverables
To enunciate when speaking to customers means to
pronounce words clearly
A business might ask its employees to sign a nondisclosure agreement to
protect its trade secrets
Prohibiting the use of asbestos in buildings is an example of government efforts to
protect public health
The primary purpose of developing organizational goals is to
provide direction
Insurance is a key element in lifelong financial planning that
provides protection against financial losses
Businesses can show their social responsibility by contributing to
public interests
Which of the following is the last component of a research report:
reccomendations
Environmental regulations are often developed to encourage businesses to participate in
recycling programs
What can employees do to help provide good service to customers?
resolve problems
To effectively manage various work commitments, employees should
schedule enough time to complete activities
Calculate a business's gross profit based on the following information: $367,500 in income from sales, $105,250 in payroll, $25,700 in rent, and $140,125 in cost of goods.
$227,375
Which of the following would be out of place in a follow-up letter after a job interview:
A question about salary or benefits
Into what two categories can wants be divided?
Economic and noneconomic
Which of the following is an example of current liabilities that a business should include in its balance sheet:
Employees' salaries
What step in the continuous improvement process will indicate if quality is increasing?
Evaluation
While American businessperson Carolyn Alexander is traveling on business in Dresden, Germany, she plans to meet with a potential client named Rudolph Schmidt, who is a purchasing manager with Rhine Industries and speaks English fluently. How should Carolyn greet the client?
Hello, Mr. Schmidt.
Which of the following is an example of formal communication in the workplace:
Melinda meets with her manager to discuss a possible promotion.
Melissa is thinking about setting up her growing business as a corporation. Which of the following online sources is most likely to have relevant information about how to establish a corporation:
Nolo Legal Encyclopedia
Because Japanese people value loyalty, compliance, and teamwork in their personal and business relationships, Japan is considered a(n)
collectivist culture
A business manager realizes that the demand for his/her products now exceeds producers' capabilities, and producers have raised their prices to offset the high demand. Under these conditions, what phase of the business cycle should the manager begin to prepare for?
contraction
Reviewing activity-status reports helps a project manager to
control the project
A business has an inventory valued at $750,000. This amount would appear in the business's balance sheet under
current assets
The Dewberry Company pays both its female employees and its male employees the same salary range for the same type of work. Dewberry is providing its employees with
fair treatment
When team members disagree about the best way to complete an activity, the project manager may need to
help resolve the conflict
When analytical reports contain information that readers might disagree with, writers should back their conclusions with
logical arguments
Why is it important for businesses to manage employee information in a way that keeps it secure?
to be ethical
Why is it important for business employees to ask relevant questions?
to clarify meanings
Which of the following is a standard capability of spreadsheet software:
to graph data
Why do many businesses follow up after production to ensure that products meet standards set by outside organizations?
to remain competitive
When managing projects, which of the following is an important activity:
tracking deadlines
A group of persons in the same industry or geographic area who form a society to solve their common problems describes a
trade association
Julie just got a promotion and will be transferring to another city, so she plans to spend some time with her replacement, passing on some of her tacit knowledge before she leaves. This is an example of knowledge management being necessary due to
turnover
Who is most likely to report directly to a corporation's chief executive officer (CEO)?
vice president of finance
Which of the following are common security concerns associated with using a computerized accounting system:
viruses and loss of data
Which of the following is an appropriate attitude for the salesperson to have toward customers' complaints:
Complaints can often be opportunities.
A project manager who wants a central location that contains relevant information about each component of the work breakdown structure (WBS) should develop a
WBS dictionary
Which of the following statements is true regarding the rules of conduct in the workplace:
The purpose of the rules of conduct is to guide employees' behavior in relation to their jobs.
Which of the following scenarios represents a cultural difference involving personal space that may make an American businessperson feel uncomfortable:
a European client greets the person with a kiss on each cheek
In which of the following situations would a businessperson write a persuasive inquiry using an indirect format
a direct-mail letter asking for financial support to help a charitable organization
Tim is the technology manager for the MSJ Company. Tim is responsible for backing up the computer system each evening to make sure that the company has a copy of each day's computer activities and transactions. On Tuesday evening, Tim was running late for a meeting and decided not to conduct the backup activities. Later that night, the computer system crashed and all of Tuesday's computer data was lost. By apologizing to his boss for making a poor decision and offering to work extra hours to help fix the problem, Tim was
accepting the consequences for the decision he made
The function of managerial control involves comparing what was planned with the
actual results
A primary use of project-management software is to
allocate project resources
Three primary factors that affect the organizational structure of a business include interpersonal relationships, tasks, and
authority
Two people are in a conflict because both of them want to be the group's leader. What is the reason for the conflict?
authority
Matthias regularly talks to other team leaders in the industry to keep up with current trends that may affect his team vision. Which guideline of sharing a vision does this illustrate?
being a good listener
Which of the following is a factor related to appearance that foreign businesspeople must consider when doing business in Middle Eastern countries:
both men and woman are expected to wear modest clothing in public
A business orders 10% more widgets than it needs because the supply of and the demand for widgets have been difficult to forecast in recent months. This is an example of a business ordering __________ inventory.
buffer
If you like to feel as though you are an important member of the team, you will probably work best under a(n) __________ manager.
democratic
Hilda Vanderspiel is a German businesswoman who is hosting a dinner for business executives from Delphi, India. When planning the menu for her guests, Hilda should consider their
dietary habits
Shannon has worked at the XBO Company for two years in the production department. During a weekly meeting, the staff was brainstorming ideas to resolve a problem the department has been experiencing on the production line. During the meeting, Shannon told the staff about some changes that her previous company made to its production process, which increased its efficiency and outputs. Shannon's manager liked the idea, and thought that it might work at XBO. This situation illustrates the concept of
inevitable disclosure
Jamie and Todd work in a local stationery store. When business is slow, Jamie tends to talk on the phone and stand around, while Todd tends to straighten the shelves and restock items that are needed. Which of the following traits is Todd demonstrating:
initiative
A credit plan that requires a signed contract, a down payment, and the balance to be paid over a specific period of time is called __________ credit.
installment
During a heavy rainstorm, Save-Cents Discount Store suffered severe structural damages and flooding. The store's insurance company refused to pay for the store's damages because of an unclear anti-concurrent clause that was placed in the back of the written insurance policy. The anti-concurrent clause allowed the insurance company to deny the claim because there were two sources of damage for the same loss. This situation presents an ethical issue for the insurance company if the
insurance company did not explain all of the policy's exclusions to the store
Because Kendra must finish a task and submit her work to Joshua so he can complete his part of the project by next Thursday, these two team members' jobs are
interdependent
Ingrid must analyze various aspects of the completed project by comparing the results with the objectives. What process is Ingrid likely to use to obtain all of the information for analysis?
internal audit
Natalie needs to compile a list of her retail business's suppliers, along with the products that the business purchases from each. Which of the following internal records is most likely to contain the information that she needs:
inventory records
Which of the following is an example of factual information:
last quarter, sales increased by 12%
Determine the type of project-closing report that would most likely contain the following statement: "In review, group members agreed that additional training before the project began and ongoing technical support during the course of the project would have increased overall efficiency."
lessons learned document
A city in the southwestern region of the country requires community businesses to undergo health and safety inspections to determine if the businesses are complying with
local ordinances
Running out of inventory can result in
lost sales
One tool that businesses can use to allow employees and customers to share knowledge through their websites is by posting
message boards
What is a factor that affects a business's selection of policies to guide its operations?
nature of the business
Assertive people believe that they have the right to ask other people to respond to their
needs
Eye contact, facial expression, and body language are examples of
nonverbal cues
What is the primary action needed to ensure that employees understand their roles in meeting the business's overall goals?
ongoing communication
What is required to maintain favorable relationships with vendors?
ongoing cooperation
The MIB Company uses protective computer-software programs to minimize losses associated with its customers' financial transactions. It is managing risks associated with
security
Which of the following are characteristics of tactical planning:
short-range and specific
Managers often receive brief summaries of information about the status of activities within their departments in the form of __________ reports.
simple progress
Because the Frederick Company has space limitations in its warehouse, it needs to have a shelving unit custom made. What type of order is the Frederick Company likely to place with the shelving manufacturer?
special
What management function involves identifying qualified candidates to perform the business's work?
staffing
Which of the following is a function that is an important part of the human resources management activities of business:
staffing
The XYZ Company has a committee whose members are appointed for three-year terms to review the company's hiring policies. This committee is an example of a(n) __________ committee.
standing
What do businesses often analyze when making decisions about how to improve the company?
statistical findings
When preparing a personal income tax form, parents report some of their childcare expenses to receive
tax deductions
Which of the following is an example of unethical work behavior:
texting friends during a work shift
Most businesses provide employee orientation as soon as new employees report for work because
that is when employees are anxious to learn
Steve recently purchased a used laptop computer for work, but it didn't come with a user's manual. Where is Steve most likely to find a copy of the manual?
the internet
To advance in a career in the future, you will probably have a greater need for
training