HRIR Chapter 10

A new program that Merck implemented to encourage its people managers to give more employee feedback is named

"Build the Best Teams."

Christopher is frustrated with Heidi for not sharing General Baines's concerns about his performance previously and now brings it up as part of his review. What should Heidi have done differently?

All of these answers are measures Heidi should have taken to resolve the customer's complaints and support her employee in his role for the company.

Heidi says Christopher should not be so worried about a lower score on his onsite performance since it only counts for 20 percent of his overall evaluation. Is she right?

No, because he can still lose his job if A-Plus loses the General as a client.

Assume Christopher wants a 360-degree performance appraisal. Which of the following individuals should he not be asking for feedback?

Rhonda, his HR representative

Merck implemented a coaching process by which all people managers got upward feedback on how they were performing. Once that data was collected, which of the following processes were required?

Web-based coaching sessions were required of managers around the globe.

Which step of the performance management process are Heidi and Christopher at in the beginning of the video?

evaluate performance

Merck updated and modernized its performance management system. All of the following actions were part of the updating process except

reviewing systems that would help the company eliminate a pay for performance culture.

Merck launched a global recognition platform called "Inspire" to promote a way to thank employees for good work. All of the following are aspects of that program except

the program takes significant training and is not always user-friendly.

Merck decided that one change the company needed to make to its performance management system was to modify the system to go from five rating categories to

three rating categories.