HRM 1

Among the functions performed by an HR department, vacation, retirement plans, and profit sharing are categorized under the _____ function.

Compensation Benefits

Change

The adoption of a new idea or behavior by a company.

Employee Engagement

The degree to which employees are fully involved in their work and the strength of their job and company commitment.

High-Performance Work Systems

Work systems that maximize the fit between the company's social system and technical system.

Balanced Scorecard

A means of performance measurement that gives managers a chance to look at their company from the perspectives of internal and external customers, employees, and shareholders.

Lean Thinking

A process used to determine how to use less effort, time, equipment, and space but still meet customers' requirements.

Human Resource Information Systems-HRIS

A system used to acquire, store, manipulate, analyze, retrieve, and distribute HR information.

Talent Management

A systematic planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.

Intangible Assets

A type of company asset including human capital, customer capital, social capital, and intellectual capital.

Shared Service Model

A way to organize the HR function that includes centers of expertise or excellence, service centers, and business partners.

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in _____.

Business Acumen

Which of the following HRM practices involves rewarding employees based on their team's performance?

Compensation

Which of the following activities is part of the assessment and development of human resources dimension of HRM practices?

Creating an employment relationship and work environment that benefits the company

Distribution channels are an example of _____ capital.

Customer

Evidence-Based HR

Demonstrating that HR practices have a positive influence on the company's bottom line or key stakeholders. (Ex. Employees, Customers, Community, etc.)

When a firm shifts to evidence-based HRM, it should stop using workforce analytics.

FALSE

Self-Service

Giving employees online access to HR information.

Tacit knowledge is an example of _____ capital.

Human

Exporting jobs from developed to less developed countries is known as _____.

Offshoring

External Labor Market

Persons outside the firm who are actively seeking employment.

Which of the following arguments states that heterogeneity in decisions potentially produces better decisions through a wider range of perspectives and critical analysis?

Problem-Solving Argument

Which of the following is a characteristic of people of the baby boomer generation?

They are considered to be workaholics.

Social Networking

Websites and blogs that facilitate interactions between people.

Which of the following HRM practices involves helping employees understand how their jobs contribute to the finished product?

Work Design

Jake, the CEO of a company, appraises his managers based on how well they empower their employees. Which of the following managers is Jake likely to rate the highest in this regard?

Zara, who assigns responsibility to her subordinates and intervenes only when there is a need

Sustainability

A company's ability to meet its needs without sacrificing the ability of future generations to meet their needs.

Cloud Computing

A computing system that provides information technology infrastructure over a network in a self-service, modifiable, and on-demand model.

Total Quality Management-TQM

A cooperative from of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity.

Learning Organization

A culture of lifelong learning in which employees are continually trying to learn new things.

Which of the following major dimensions of HRM practices involves training employees to have the skills needed to perform their jobs?

Acquiring and preparing human resources

Which of the following is true of cloud computing?

Employees are not aware of the location of the databases.

Knowledge Workers

Employees who can own the intellectual means of producing a product or service.

An HR dashboard is a series of indicators that:

Enables workforce analytics and evidence-based HR.

When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts on _____.

Expanding into foreign markets

Offshoring

Exporting jobs from developed to less developed countries.

A company that adopts total quality management (TQM) trains only selected employees in quality.

FALSE

Companies have historically looked at HRM as a means to contribute to profitability and quality.

FALSE

High-performance work systems minimize the fit between a company's social system (employees) and its technical system.

FALSE

Lean thinking emphasizes only on learning new skills to improve and does not encourage the use of old skills in new ways.

FALSE

Measuring employees' performance is a part of the compensation function of HR.

FALSE

Projections to the demographics of the U.S. workforce predict that the average age of the workforce will decrease.

FALSE

Empowering

Giving employees responsibility and authority to make decisions.

HR Dashboard

HR metrics such as productivity and absenteeism that are accessible by employees and managers through the company intranet or human resource information system.

Alternative Work Arrangements

Independent contractors, on-call workers, temporary workers, and contract company workers who are not employed full-time by the company.

Which of following is true of lean thinking?

It aims to do more with less effort, time, space, and equipment.

Which of the following is true of workforce analytics?

It can show that HR practices influence an organization's profits.

Which of the following is true about the product line administrative services and transactions?

It deals with functions like compensation, hiring, and staffing.

Which of the following is true of a balanced scorecard?

It depicts a company from the perspective of internal and external customers.

Internal Labor Force

Labor force of current employees.

A company competes for the Malcolm Baldrige National Quality Award. If it is evaluated based on how senior executives create and sustain vision, values, and mission, it is likely that the company is being judged on the criterion of _____.

Leadership

In high-performance work systems:

Line employees interact frequently with quality experts and engineers.

A company whose employees have high engagement is likely to have _____ when compared to a company with low employee engagement.

Lower Turnover

Which of the following is a concern caused by Gen-Y generation employees using social networking tools?

Lower productivity

Reshoring

Moving jobs from over-seas to the U.S.

Which of the following statements is true about the Sarbanes-Oxley Act of 2002?

Organizations spend millions of dollars each year to comply with regulations under the Sarbanes-Oxley Act.

The training and development function of an HR department includes _____.

Orientation

The practice of companies having other companies provide services is known as:

Outsourcing

Which of the following HRM practices involves employees receiving feedback?

Performance management

Competitiveness

Refers to a company's ability to maintain and gain market share in its industry.

Human Resource Management

Refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.

When companies are trying to meet the shareholders' and the general public's demands to act more ethically and environmentally responsible, they are recognizing the importance of _____.

Social Responsibility

Organizations that pursue a _____ strategy pursue the "triple bottom line" of economic, social, and environmental benefits.

Sustainable

Which of the following arguments emphasizes that reactions should be faster and cost less?

System flexibility argument

Six Sigma Process

System of measuring, analyzing, improving, and controlling processes once they meet quality standards.

Advances in technology have decreased HRM's role in providing self-service to employees.

TRUE

In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.

TRUE

Intangible assets are equally or more valuable than financial and physical assets, but they are difficult to duplicate or imitate.

TRUE

The three product lines of HR as a business are administrative services and transactions, business partner services, and strategic partner roles.

TRUE

To be effective, balanced scorecards must be customized by companies to fit different market situations, products, and competitive environments.

TRUE

When it comes to problem solving, cultural diversity can provide companies with a competitive advantage.

TRUE

Virtual Teams

Teams that are separated by time, geographic distance, culture, and/or organizational boundaries and rely exclusively on technology for interaction between team members.

Which of the following is one of the four characteristics of an ethical, successful company?

The company emphasizes mutual benefits in its relationship with customers, clients, and vendors.

Ethics

The fundamental principles of right and wrong by which employees and companies interact.

Which of the following statements is true about the composition of the U.S. labor force in the next decade?

The median age of the labor force will increase to the highest number ever.

Outsourcing

The practice of having another company provide services.

Work Force Analytics

The practice of using data from HR databases and other data sources to make evidence-based human resource decisions.

Stakeholders

The various interest groups who have relationships with, and whose interests are tied to the organization.

Which of the following is a prediction about legal issues regarding employment in the U.S.?

There will be more focus on criminal background screening.

Which of the following is true of virtual teams?

They allow projects to be worked on 24 hours a day.

Which of the following is true of how different generations view each other?

Traditionalists may believe that Millennials don't have a strong work ethic.

Which of the following dimensions of HRM practices involves ensuring that HRM practices comply with federal, state, and local laws?

Managing the human resource environment

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success?

Relationship Management