HRT 1010
The United States has a Visa Waiver Program with __________ countries. ANSWER 38 52 156 105
38
International tourism grew by almost ____ percent in the first half of 2011. A. 10 B. 15 C. 5 D. 20
5
In 1841, Thomas Cook organized a tour group for ____ people to a religious meeting in England. A. 800 B. 570 C. 620 D. 300
570
Leisure travelers account for approximately what percent of domestic travelers? Nearly _____ percent of these travelers are planning to visit friends and family.
82%, 50
Which of the following factors has helped tourism to develop into the industry that offers the greatest global employment prospects? - An increase in the number of people with the money to travel - The provision of subsidies on airfares exclusively for tourists who travel to the United States - The use of renewable energy sources to facilitate air travel - A provision for all tourists from the affiliate members of the World Tourism Organization to travel to the United States without a visa
- An increase in the number of people with the money to travel
Which of the following statements is characteristic of the social and cultural aspects of tourism? - World tourism organizations recognize tourism as a means of enhancing the observance of human rights. - Tourism rarely provides opportunities to interact both socially and culturally with local people. - Tourism has only a positive impact on communities. - The desirability of a destination for international tourism is unaffected by political stability.
- World tourism organizations recognize tourism as a means of enhancing the observance of human rights.
By the time Marco Polo traveled to the Far East, there were ____ established inns. A. 20,000 B. 5,000 C. 2,000 D. 10,000
10,000
The World Tourism Organization membership includes __________ countries. 156 172 67 39
156
Rail travel began in the ____. A. 1800s B. 1600s C. 1700s D. 1900s
1800s
Cruising began in the ____ with the Cunard Lines crossing the Atlantic between England and North America. A. 1740s B. 1840s C. 1900s D. 1690s
1840s
France's TGV trains can travel at a speed of up to: A. 150 mph B. 200 mph C. 186 mph D. 275 mph
186 mph
The White Castle hamburger chain was started in: A. 1971 B. 1921 C. 1962 D. 1940
1921
Disney first opened in the year ____. A. 1901 B. 1955 C. 1960 D. 1925
1955
The U.S. Congress passed the Rail Passenger Service Act in: A. 1970 B. 1950 C. 1890 D. 1920
1970
In the ____ sustainable tourism and ecotourism became important topics. A. 2000s B. 1990s C. 1980s D. 1970s
1970s
Which of the following is NOT perishable in the hospitality industry? A. A steak dinner B. An airline seat C. A room night in a hotel D. A room on a cruise ship
A steak dinner
The majority of ecotourism destinations are located: A. All of these are possible ecotourism destinations. B. In places where culture is unique C. In developing or underdeveloped countries D. In places such as deserts, tropical rain forests, or coral reefs
All of these are possible ecotourism destinations.
Which of the following are considered trends in the hospitality industry? A. Health, safety, and security B. Increased usage of social media and mobile devices C. Globalization D. All of these are trends
All of these are trends
The world's largest travel trade association is: A. Pacific Area Travel Association B. National Tourism Organization C. American Society of Travel Agents D. Travel Industry of America
American Society of Travel Agents
Which area is known as the heart of the house? A. Front desk B. Executive office C. Back of the house D. Front of the house
Back of the house
The term pots au feu refers to: A. Small dish B. French cuisine C. Beef stew D. Potato dish
Beef stew
The Dreamliner 787 is a model of airplane manufactured by: A. Embraer B. Airbus C. Bombardier D. Boeing
Boeing
The World Travel and Tourism Council is based out of: A. Amsterdam B. London C. Paris D. Brussels
Brussels
____ began in the 1900s. A. Rail travel B. Auto and air travel both C. Air travel D. Auto travel
Auto and air travel both
The largest of all segments in the ground transportation sector of the travel and tourism industry, particularly in the United States, is: A. Train B. Bicycle C. Automobile D. Motorcycle
Automobile
Which of the following is a difference between business travelers and leisure travelers? Business travelers tend to travel farther than leisure travelers. Business travelers tend to spend less money on travel than leisure travelers. Business travelers tend to be older than leisure travelers. Business travelers tend to travel in larger groups than leisure travelers.
Business travelers tend to travel farther than leisure travelers.
The first documented ordinary, built in Boston in approximately 1663, was called: A. Court of the Two Sisters B. Stadt Huys C. Cole's Ordinary D. Hudson House
Cole's Ordinary
Disney's employees are called ____ not ____. A. Partners; employees B. Employees; cast members C. Guests; customers D. Cast members; employees
Cast members; employees
During the sixteenth century, two "exotic" imports began to influence the culinary habits of Western Europe. They are ____ and ____. A. Coffee; tea B. Beer; tea C. Wine; coffee D. Wine; beer
Coffee and tea
The travel and tourism segment of the industry includes all of the following except: A. Automobiles B. Travel agencies C. Cruises D. All of these are part of the travel and tourism segment
D. All of these are part of the travel and tourism segment
The UNWTO is vested by the United Nations and strongly believes there is a need for: A. Developing a Global Code of Ethics for Tourism B. Promoting an International Day of Tourism C. Marketing tourism in developing nations D. Creating more sustainable travel practices
Developing a Global Code of Ethics for Tourism
The International Ecotourism Society defines __________ as "responsible travel to natural areas that conserves the environment and improves the well-being of local people." ANSWER ecotourism geotourism vinitourism enotourism
Ecotourism
A key objective in maintaining guest satisfaction is: A. Offering lower prices than the competition B. Encouraging guest loyalty C. Offering discount coupons to targeted markets D. Providing additional customer service training for all employees
Encouraging guest loyalty
________ is the ability to achieve ongoing economic prosperity while protecting the natural resources of the planet and maintaining an ideal quality of life for its people and future generations.
Sustainability
The difference between total quality management (TQM) and quality control (QC) is that QC focuses on error detection, whereas TQM focuses on ________.
Error Prevention
By definition, a guest is only someone who purchases a service or product from a hospitality provider. True False
False
The word "hospitality" comes from the French word "hospice," which means "to provide care for the aging."
False
In the context of air travel, a market that provides passengers for a particular destination is known as a __________. feeder market prediction market stock market grey market
Feeder market
____ was secretary-general of the UNWTO from 1998-2008. A. Francesco Frangialli B. Colin Powell C. Taleb Rifai D. Condoleezza Rice
Francesco Frangialli
The famous Fraunces Tavern was the revolutionary headquarters of: A. John Adams B. Paul Revere C. Thomas Jefferson D. George Washington
George Washington
UNWTO forecasts that by 2030 the top three regions for tourist arrival will include all of the following EXCEPT: A. Europe B. The Americas C. East Asia D. The Pacific
The Americas
Founded in 1910, ____ is a bus service line based in Colorado. A. Peter Pan B. Greyhound C. Coach Charters D. Grey Line
Grey Line
Which of the following is NOT an intangible product/service in the hospitality industry? A. An airline seat B. Guest satisfaction C. A room night in a hotel D. A steak dinner
Guest satisfaction
The term ____ is preferred over the term ____. A. Guest; customer B. Patron; customer C. Customer; guest D. Patron; guest
Guest; customer
In 1914, ____ began making the Model T. A. Nikola Tesla B. Louis Chevrolet C. Henry M. Leland D. Henry Ford
Henry Ford
Heritage tourism is motivated by interest in __________. ANSWER historic preservation nature cultural events food
Historic preservation
Which of the following statements is true of the World Tourism Organization? The United Nations is its parent organization. Its membership includes 67 countries. The United States of America is one of its affiliate members. Its membership includes 12 associate members.
The United Nations is its parent organization.
All of the following are trends in the hospitality and tourism industry EXCEPT: A. In-room dining B. Technology C. Globalization D. Changing demographics
In-room dining
In the hospitality industry, ________ refers to the consumer's participation in the production process of a hotel's services.
Inseperability
Which of the following is an example of fixed costs for airlines? ANSWER Insurance Advertising Landing fee Fuel cost
Insurance
The ________ are the people working inside a hotel who receive or benefit from the output of work done by others in the hotel.
Internal guest
The Sumerians lived in what is now: Iran Egypt Iraq Greece
Irag
In the context of air travel, which of the following is true of the hub-and-spoke system? ANSWER It enables airlines to service more cities at a lower cost. It leads to excessive fuel consumption. It enables airlines to reduce passenger loads from small cities. It leads to an increase in the prices of tickets.
It enables airlines to service more cities at a lower cost.
Which of the following statements is true of the current hospitality industry philosophy? It is one in which managers counsel associates, giving them resources and helping them to think for themselves. It is one in which managers plan and organize, leaving no room for error. It is one in which managers implement and measure, maintaining the chain of command. It is one in which managers shun empowerment, avoiding a drop in the quality of the services provided.
It is one in which managers counsel associates, giving them resources and helping them to think for themselves.
Which of the following statements is true of the hospitality industry? It strives for outstanding guest satisfaction, which leads to guest loyalty and profit. Its services are mostly tangible. Its products are nonperishable. It has a high level of consistency inherent within those that produce and consume.
It strives for outstanding guest satisfaction, which leads to guest loyalty and profit.
Moments of truth is a term coined by: A. Bill Marriott B. Horst Schulze C. Cesar Ritz D. Jan Carlson
Jan Carlson
____ became the first noted European business traveler as he pioneered trade routes from Europe to China between 1275 and 1292. A. Christopher Columbus B. Napoleon C. Marco Polo D. Thomas Cook____ became the first noted European business traveler as he pioneered trade routes from Europe to China between 1275 and 1292. A. Christopher Columbus B. Napoleon C. Marco Polo Your answer is correct. D. Thomas Cook
Marco Polo
Which of the following statements is true of the current trends in sustainability and green travel in the hospitality industry? - More and more guests are expecting their hospitality provider to be environmentally conscious. - Eco-friendly practices are becoming the exception, rather than the norm. - Sustainability has lost importance in the hospitality industry. - More and more guests are ready to pay more for environmentally conscious hotels.
More and more guests are expecting their hospitality provider to be environmentally conscious.
American Airlines introduced its first transcontinental flight between ____ and ____ in 1959. A. Los Angeles; Atlanta B. New York; Atlanta C. Los Angeles; Miami D. New York; Los Angeles
New York; Los Angeles
Sustainability is: A. The philosophy of increased employee empowerment B. An emphasis on the production aspect of the business C. The ability to achieve ongoing economic prosperity while protecting natural resources D. The process of developing business plans that address current economic circumstances
The ability to achieve ongoing economic prosperity while protecting natural resources
In the late sixteenth century, a type of eating place for commoners called a(n) ____ began to appear in England. A. Ordinary B. Public House C. Tavern D. Eatery
Ordinary
The Code of Hammurabi required owners to report guests who: A. Were known criminals B. Were sick or diseased C. Didn't pay for their services D. Planned crimes in their tavern
Planned crimes in their tavern
Which of the following is NOT a current management philosophy of the hospitality industry? A. Giving associates resources B. Counseling associates C. Helping associates think for themselves D. Planning
Planning
____ focuses on error detection; ____ focuses on error prevention.
Quality Control (QC); Total Quality Management (TQM)
____ is the only hospitality company to win two Malcolm Baldrige National Quality Awards? A. Delta Air Lines B. InterContinental Hotels Group C. Marriott International, Inc. D. Ritz-Carlton Hotel Company
Ritz-Carlton Hotel Company
The term sauces piquantes refers to: A. Sauces having a pleasantly sharp taste B. Light sauces C. Plain sauces D. Sauces being spicy
Sauces having a pleasantly sharp taste
The first "business lunch" was reputed to have been the idea of: A. Thomas Jefferson B. Seqius Locates C. Marco Polo D. Nicolas Rolin
Seqius Locates
____ flew the first commercial flight of the giant double decker Airbus A380 in October 2007. A. American Airlines B. Singapore Airlines C. Korean Air D.
Singapore Airlines
The service provided by the hospitality industry is considered intangible, which means: A. The product is perishable, having a very limited time frame in which it can be sold. B. Every customer has different expectations of the product. C. The guest cannot try the product before they buy the product. D. The product is both produced and consumed
The guest cannot try the product before they buy the product.
Which of the following statements is true of the social and cultural aspects of tourism? The infrastructure of a city contributes to its competitiveness as an international destination. An increase in the standard of living in a particular region leads to a decline in the number of tourists from that region. It is predicted that the percentage of passport holders in the United States will decline. The increase in population of Eastern Europe is forecasted to result in a decrease in the number of tourists.
The infrastructure of a city contributes to its competitiveness as an international destination.
In the context of tourism, which of the following refers to the phenomenon in which businesses recycle and generate further use of the money spent by tourists to travel, to stay in a hotel, or to eat in a restaurant? ANSWER The multiplier effect The clientele effect The accelerator effect The wealth effect
The multiplier effect
New money spent by tourists and then spent by hotels and restaurants in the community for goods and services is known as:
The multiplier effect
____ means that original money spent is used again in the community between 1.5 and two times. A. Disposable income B. Economic prosperity C. Economic tourism D. The multiplier effect
The multiplier effect
Which of the following statements is true of the taverns and inns constructed in the Roman Empire? They were elaborate and well-appointed. They were located away from the main roads to avoid problems from the government. They could be used without special government documents granting permission. They denied service to government officials.
They were elaborate and well-appointed.
In the context of tourism, which of the following is the primary function of convention and visitor bureaus (CVBs)? ANSWER To attract and retain visitors to a city To ensure that a destination is up to expectations To create demand for certain destinations To research on the recreation and tourism attractions
To attract and retain visitors to a city
The word hospitality comes from hospice, an old French word meaning: A. To provide food/beverages for patrons B. To provide work for jobless persons C. To provide a home for persons in need D. To provide care/shelter for travelers
To provide care/shelter for travelers
Which of the following statements is true of the TQM process? - Top executives and line managers are responsible for its success. - It is a top-up process. - It is a bottom-down process. Employees at the bottom of the corporate ladder do not participate in it
Top executives and line managers are responsible for its success.
A successful TQM process is a __________________ process that must have active commitment from all employees in order to be successful. A. Top-down B. Top-down, bottom-up C. Self-directed D. Bottom-up
Top-down, bottom-up
Corporate philosophy has strong links to quality leadership and the ________ process.
Total Quality Management
In the context of technology, which of the following is a challenge that the hospitality industry faces? Training employees to use new technology Unavailability of software to manage reservations Excessive communication between existing systems Unavailability of hardware to support massive management systems
Training employees to use new technology
Which of the following industries is the world's largest employer? ANSWER Travel and tourism Military Food and beverage Software
Travel and tourism
Effective leaders are those who make things happen because they have developed the expertise to get the most out of their team by using their knowledge, skills, and attitude to achieve their goals. T/F
True
It is common for many people in the hospitality industry to work 10 hours a day. T/F
True
The World Tourism Organization (UNWTO) defines tourism as "the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business, and other purposes." True False
True
The new standard in the hospitality industry is sustainability. True False
True
The philosophy of the hospitality industry has changed from one where managers planned, organized, and implemented specific strategies to one where managers provide counsel and opportunities for employees to think for themselves, creating a greater feeling of empowerment.
True
Tourism is the number one industry in many countries and the fastest growing economic sector for job creation. True False
True
Which best describes the Disney mission statement? A. "A fun place to be." B. "We create family fun." C. "A Universal experience." D. "We create Happiness."
We create Hapiness
Which of the following scenarios is an example of an employee working in the heart of the house? Zoey works as a cook in the kitchen and makes sure that the orders are ready in time for the servers to serve. Joan works in the housekeeping department and makes sure that the rooms are flawlessly clean. David serves the guests at one of the hotel's restaurants. Jordan works at the front desk and is the first point of contact for guests.
Zoey works as a cook in the kitchen and makes sure that the orders are ready in time for the servers to serve.
In ancient times, Sumerian taverns and inns on the roadside became popular due to ________. a. the shift from hunting and gathering to growing crops b. the establishment of central authority figures c. the massive labor projects undertaken at that time d. the abundance of safe drinking water
a. the shift from hunting and gathering to growing crops
In the hospitality industry, the ________ is usually from 3:00 p.m. to 11:00 p.m.
evening shift
Which of the following is NOT a segment of the cruise industry? A. Mass market B. Middle market C. Luxury market D. Mixed market
mixed market
The original term for the word restaurant, coined by M. Boulanger, was restorantes, which referred to: A. Soups B. Revolutionary headquarters C. Sauces D. Eating houses
soups
The most famous hospice, the Hospice de Beaune in the Burgundy region of France, is still functioning, partly because of its role in the __________ world.
wine
