HRT 1010

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The United States has a Visa Waiver Program with __________ countries. ANSWER 38 52 156 105

38

International tourism grew by almost​ ____ percent in the first half of 2011. A. 10 B. 15 C. 5 D. 20

5

In​ 1841, Thomas Cook organized a tour group for​ ____ people to a religious meeting in England. A. 800 B. 570 C. 620 D. 300

570

Leisure travelers account for approximately what percent of domestic​ travelers? Nearly _____ percent of these travelers are planning to visit friends and family.

82%, 50

Which of the following factors has helped tourism to develop into the industry that offers the greatest global employment prospects? - An increase in the number of people with the money to travel - The provision of subsidies on airfares exclusively for tourists who travel to the United States - The use of renewable energy sources to facilitate air travel - A provision for all tourists from the affiliate members of the World Tourism Organization to travel to the United States without a visa

- An increase in the number of people with the money to travel

Which of the following statements is characteristic of the social and cultural aspects of tourism? - World tourism organizations recognize tourism as a means of enhancing the observance of human rights. - Tourism rarely provides opportunities to interact both socially and culturally with local people. - Tourism has only a positive impact on communities. - The desirability of a destination for international tourism is unaffected by political stability.

- World tourism organizations recognize tourism as a means of enhancing the observance of human rights.

By the time Marco Polo traveled to the Far​ East, there were​ ____ established inns. A. ​20,000 B. ​5,000 C. ​2,000 D. ​10,000

10,000

The World Tourism Organization membership includes __________ countries. 156 172 67 39

156

Rail travel began in the​ ____. A. 1800s B. 1600s C. 1700s D. 1900s

1800s

Cruising began in the​ ____ with the Cunard Lines crossing the Atlantic between England and North America. A. 1740s B. 1840s C. 1900s D. 1690s

1840s

France's TGV trains can travel at a speed of up​ to: A. 150 mph B. 200 mph C. 186 mph D. 275 mph

186 mph

The White Castle hamburger chain was started​ in: A. 1971 B. 1921 C. 1962 D. 1940

1921

Disney first opened in the year​ ____. A. 1901 B. 1955 C. 1960 D. 1925

1955

The U.S. Congress passed the Rail Passenger Service Act​ in: A. 1970 B. 1950 C. 1890 D. 1920

1970

In the​ ____ sustainable tourism and ecotourism became important topics. A. 2000s B. 1990s C. 1980s D. 1970s

1970s

Which of the following is NOT perishable in the hospitality​ industry? A. A steak dinner B. An airline seat C. A room night in a hotel D. A room on a cruise ship

A steak dinner

The majority of ecotourism destinations are​ located: A. All of these are possible ecotourism destinations. B. In places where culture is unique C. In developing or underdeveloped countries D. In places such as​ deserts, tropical rain​ forests, or coral reefs

All of these are possible ecotourism destinations.

Which of the following are considered trends in the hospitality​ industry? A. ​Health, safety, and security B. Increased usage of social media and mobile devices C. Globalization D. All of these are trends

All of these are trends

The​ world's largest travel trade association​ is: A. Pacific Area Travel Association B. National Tourism Organization C. American Society of Travel Agents D. Travel Industry of America

American Society of Travel Agents

Which area is known as the heart of the house​? A. Front desk B. Executive office C. Back of the house D. Front of the house

Back of the house

The term pots au feu refers​ to: A. Small dish B. French cuisine C. Beef stew D. Potato dish

Beef stew

The Dreamliner 787 is a model of airplane manufactured​ by: A. Embraer B. Airbus C. Bombardier D. Boeing

Boeing

The World Travel and Tourism Council is based out​ of: A. Amsterdam B. London C. Paris D. Brussels

Brussels

​____ began in the 1900s. A. Rail travel B. Auto and air travel both C. Air travel D. Auto travel

Auto and air travel both

The largest of all segments in the ground transportation sector of the travel and tourism​ industry, particularly in the United​ States, is: A. Train B. Bicycle C. Automobile D. Motorcycle

Automobile

Which of the following is a difference between business travelers and leisure travelers? Business travelers tend to travel farther than leisure travelers. Business travelers tend to spend less money on travel than leisure travelers. Business travelers tend to be older than leisure travelers. Business travelers tend to travel in larger groups than leisure travelers.

Business travelers tend to travel farther than leisure travelers.

The first documented​ ordinary, built in Boston in approximately​ 1663, was​ called: A. Court of the Two Sisters B. Stadt Huys C. ​Cole's Ordinary D. Hudson House

Cole's Ordinary

​Disney's employees are called​ ____ not​ ____. A. ​Partners; employees B. ​Employees; cast members C. ​Guests; customers D. Cast​ members; employees

Cast members; employees

During the sixteenth​ century, two​ "exotic" imports began to influence the culinary habits of Western Europe. They are​ ____ and​ ____. A. ​Coffee; tea B. ​Beer; tea C. ​Wine; coffee D. ​Wine; beer

Coffee and tea

The travel and tourism segment of the industry includes all of the following​ except: A. Automobiles B. Travel agencies C. Cruises D. All of these are part of the travel and tourism segment

D. All of these are part of the travel and tourism segment

The UNWTO is vested by the United Nations and strongly believes there is a need​ for: A. Developing a Global Code of Ethics for Tourism B. Promoting an International Day of Tourism C. Marketing tourism in developing nations D. Creating more sustainable travel practices

Developing a Global Code of Ethics for Tourism

The International Ecotourism Society defines __________ as "responsible travel to natural areas that conserves the environment and improves the well-being of local people." ANSWER ecotourism geotourism‎ vinitourism enotourism

Ecotourism

A key objective in maintaining guest satisfaction​ is: A. Offering lower prices than the competition B. Encouraging guest loyalty C. Offering discount coupons to targeted markets D. Providing additional customer service training for all employees

Encouraging guest loyalty

________ is the ability to achieve ongoing economic prosperity while protecting the natural resources of the planet and maintaining an ideal quality of life for its people and future generations.

Sustainability

The difference between total quality management (TQM) and quality control (QC) is that QC focuses on error detection, whereas TQM focuses on ________.

Error Prevention

By​ definition, a guest is only someone who purchases a service or product from a hospitality provider. True False

False

The word​ "hospitality" comes from the French word​ "hospice," which means​ "to provide care for the​ aging."

False

In the context of air travel, a market that provides passengers for a particular destination is known as a __________. feeder market prediction market stock market grey market

Feeder market

____ was​ secretary-general of the UNWTO from​ 1998-2008. A. Francesco Frangialli B. Colin Powell C. Taleb Rifai D. Condoleezza Rice

Francesco Frangialli

The famous Fraunces Tavern was the revolutionary headquarters​ of: A. John Adams B. Paul Revere C. Thomas Jefferson D. George Washington

George Washington

UNWTO forecasts that by 2030 the top three regions for tourist arrival will include all of the following​ EXCEPT: A. Europe B. The Americas C. East Asia D. The Pacific

The Americas

Founded in​ 1910, ____ is a bus service line based in Colorado. A. Peter Pan B. Greyhound C. Coach Charters D. Grey Line

Grey Line

Which of the following is NOT an intangible​ product/service in the hospitality​ industry? A. An airline seat B. Guest satisfaction C. A room night in a hotel D. A steak dinner

Guest satisfaction

The term​ ____ is preferred over the term​ ____. A. ​Guest; customer B. ​Patron; customer C. ​Customer; guest D. ​Patron; guest

Guest; customer

In​ 1914, ____ began making the Model T. A. Nikola Tesla B. Louis Chevrolet C. Henry M. Leland D. Henry Ford

Henry Ford

Heritage tourism is motivated by interest in __________. ANSWER historic preservation nature cultural events food

Historic preservation

Which of the following statements is true of the World Tourism Organization? The United Nations is its parent organization. Its membership includes 67 countries. The United States of America is one of its affiliate members. Its membership includes 12 associate members.

The United Nations is its parent organization.

All of the following are trends in the hospitality and tourism industry​ EXCEPT: A. ​In-room dining B. Technology C. Globalization D. Changing demographics

In-room dining

In the hospitality industry, ________ refers to the consumer's participation in the production process of a hotel's services.

Inseperability

Which of the following is an example of fixed costs for airlines? ANSWER Insurance Advertising Landing fee Fuel cost

Insurance

The ________ are the people working inside a hotel who receive or benefit from the output of work done by others in the hotel.

Internal guest

The Sumerians lived in what is​ now: Iran Egypt Iraq Greece

Irag

In the context of air travel, which of the following is true of the hub-and-spoke system? ANSWER It enables airlines to service more cities at a lower cost. It leads to excessive fuel consumption. It enables airlines to reduce passenger loads from small cities. It leads to an increase in the prices of tickets.

It enables airlines to service more cities at a lower cost.

Which of the following statements is true of the current hospitality industry philosophy? It is one in which managers counsel associates, giving them resources and helping them to think for themselves. It is one in which managers plan and organize, leaving no room for error. It is one in which managers implement and measure, maintaining the chain of command. It is one in which managers shun empowerment, avoiding a drop in the quality of the services provided.

It is one in which managers counsel associates, giving them resources and helping them to think for themselves.

Which of the following statements is true of the hospitality industry? It strives for outstanding guest satisfaction, which leads to guest loyalty and profit. Its services are mostly tangible. Its products are nonperishable. It has a high level of consistency inherent within those that produce and consume.

It strives for outstanding guest satisfaction, which leads to guest loyalty and profit.

Moments of truth is a term coined​ by: A. Bill Marriott B. Horst Schulze C. Cesar Ritz D. Jan Carlson

Jan Carlson

____ became the first noted European business traveler as he pioneered trade routes from Europe to China between 1275 and 1292. A. Christopher Columbus B. Napoleon C. Marco Polo D. Thomas Cook____ became the first noted European business traveler as he pioneered trade routes from Europe to China between 1275 and 1292. A. Christopher Columbus B. Napoleon C. Marco Polo Your answer is correct. D. Thomas Cook

Marco Polo

Which of the following statements is true of the current trends in sustainability and green travel in the hospitality industry? - More and more guests are expecting their hospitality provider to be environmentally conscious. - Eco-friendly practices are becoming the exception, rather than the norm. - Sustainability has lost importance in the hospitality industry. - More and more guests are ready to pay more for environmentally conscious hotels.

More and more guests are expecting their hospitality provider to be environmentally conscious.

American Airlines introduced its first transcontinental flight between​ ____ and​ ____ in 1959. A. Los​ Angeles; Atlanta B. New​ York; Atlanta C. Los​ Angeles; Miami D. New​ York; Los Angeles

New​ York; Los Angeles

Sustainability​ is: A. The philosophy of increased employee empowerment B. An emphasis on the production aspect of the business C. The ability to achieve ongoing economic prosperity while protecting natural resources D. The process of developing business plans that address current economic circumstances

The ability to achieve ongoing economic prosperity while protecting natural resources

In the late sixteenth​ century, a type of eating place for commoners called​ a(n) ____ began to appear in England. A. Ordinary B. Public House C. Tavern D. Eatery

Ordinary

The Code of Hammurabi required owners to report guests​ who: A. Were known criminals B. Were sick or diseased C. ​Didn't pay for their services D. Planned crimes in their tavern

Planned crimes in their tavern

Which of the following is NOT a current management philosophy of the hospitality​ industry? A. Giving associates resources B. Counseling associates C. Helping associates think for themselves D. Planning

Planning

​____ focuses on error​ detection; ____ focuses on error prevention.

Quality Control (QC); Total Quality Management (TQM)

____ is the only hospitality company to win two Malcolm Baldrige National Quality​ Awards? A. Delta Air Lines B. InterContinental Hotels Group C. Marriott​ International, Inc. D. ​Ritz-Carlton Hotel Company

Ritz-Carlton Hotel Company

The term sauces piquantes refers​ to: A. Sauces having a pleasantly sharp taste B. Light sauces C. Plain sauces D. Sauces being spicy

Sauces having a pleasantly sharp taste

The first​ "business lunch" was reputed to have been the idea​ of: A. Thomas Jefferson B. Seqius Locates C. Marco Polo D. Nicolas Rolin

Seqius Locates

____ flew the first commercial flight of the giant double decker Airbus A380 in October 2007. A. American Airlines B. Singapore Airlines C. Korean Air D.

Singapore Airlines

The service provided by the hospitality industry is considered​ intangible, which​ means: A. The product is​ perishable, having a very limited time frame in which it can be sold. B. Every customer has different expectations of the product. C. The guest cannot try the product before they buy the product. D. The product is both produced and consumed

The guest cannot try the product before they buy the product.

Which of the following statements is true of the social and cultural aspects of tourism? The infrastructure of a city contributes to its competitiveness as an international destination. An increase in the standard of living in a particular region leads to a decline in the number of tourists from that region. It is predicted that the percentage of passport holders in the United States will decline. The increase in population of Eastern Europe is forecasted to result in a decrease in the number of tourists.

The infrastructure of a city contributes to its competitiveness as an international destination.

In the context of tourism, which of the following refers to the phenomenon in which businesses recycle and generate further use of the money spent by tourists to travel, to stay in a hotel, or to eat in a restaurant? ANSWER The multiplier effect The clientele effect The accelerator effect The wealth effect

The multiplier effect

New money spent by tourists and then spent by hotels and restaurants in the community for goods and services is known​ as:

The multiplier effect

____ means that original money spent is used again in the community between 1.5 and two times. A. Disposable income B. Economic prosperity C. Economic tourism D. The multiplier effect

The multiplier effect

Which of the following statements is true of the taverns and inns constructed in the Roman Empire? They were elaborate and well-appointed. They were located away from the main roads to avoid problems from the government. They could be used without special government documents granting permission. They denied service to government officials.

They were elaborate and well-appointed.

In the context of tourism, which of the following is the primary function of convention and visitor bureaus (CVBs)? ANSWER To attract and retain visitors to a city To ensure that a destination is up to expectations To create demand for certain destinations To research on the recreation and tourism attractions

To attract and retain visitors to a city

The word hospitality comes from hospice​, an old French word​ meaning: A. To provide​ food/beverages for patrons B. To provide work for jobless persons C. To provide a home for persons in need D. To provide​ care/shelter for travelers

To provide​ care/shelter for travelers

Which of the following statements is true of the TQM process? - Top executives and line managers are responsible for its success. - It is a top-up process. - It is a bottom-down process. Employees at the bottom of the corporate ladder do not participate in it

Top executives and line managers are responsible for its success.

A successful TQM process is a​ __________________ process that must have active commitment from all employees in order to be successful. A. ​Top-down B. ​Top-down, bottom-up C. ​Self-directed D. ​Bottom-up

Top-down, bottom-up

Corporate philosophy has strong links to quality leadership and the ________ process.

Total Quality Management

In the context of technology, which of the following is a challenge that the hospitality industry faces? Training employees to use new technology Unavailability of software to manage reservations Excessive communication between existing systems Unavailability of hardware to support massive management systems

Training employees to use new technology

Which of the following industries is the world's largest employer? ANSWER Travel and tourism Military Food and beverage Software

Travel and tourism

Effective leaders are those who make things happen because they have developed the expertise to get the most out of their team by using their​ knowledge, skills, and attitude to achieve their goals. T/F

True

It is common for many people in the hospitality industry to work 10 hours a day. T/F

True

The World Tourism Organization​ (UNWTO) defines tourism as​ "the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for​ leisure, business, and other​ purposes." True False

True

The new standard in the hospitality industry is sustainability. True False

True

The philosophy of the hospitality industry has changed from one where managers​ planned, organized, and implemented specific strategies to one where managers provide counsel and opportunities for employees to think for​ themselves, creating a greater feeling of empowerment.

True

Tourism is the number one industry in many countries and the fastest growing economic sector for job creation. True False

True

Which best describes the Disney mission​ statement? A. ​"A fun place to​ be." B. ​"We create family​ fun." C. ​"A Universal​ experience." D. ​"We create​ Happiness."

We create Hapiness

Which of the following scenarios is an example of an employee working in the heart of the house? Zoey works as a cook in the kitchen and makes sure that the orders are ready in time for the servers to serve. Joan works in the housekeeping department and makes sure that the rooms are flawlessly clean. David serves the guests at one of the hotel's restaurants. Jordan works at the front desk and is the first point of contact for guests.

Zoey works as a cook in the kitchen and makes sure that the orders are ready in time for the servers to serve.

In ancient times, Sumerian taverns and inns on the roadside became popular due to ________. a. the shift from hunting and gathering to growing crops b. the establishment of central authority figures c. the massive labor projects undertaken at that time d. the abundance of safe drinking water

a. the shift from hunting and gathering to growing crops

In the hospitality industry, the ________ is usually from 3:00 p.m. to 11:00 p.m.

evening shift

Which of the following is NOT a segment of the cruise​ industry? A. Mass market B. Middle market C. Luxury market D. Mixed market

mixed market

The original term for the word restaurant​, coined by M.​ Boulanger, was restorantes​, which referred​ to: A. Soups B. Revolutionary headquarters C. Sauces D. Eating houses

soups

The most famous hospice, the Hospice de Beaune in the Burgundy region of France, is still functioning, partly because of its role in the __________ world.

wine


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