human resource final exam study guide

Pradeep is a call center employee working in the U.S. state with the same minimum wage and overtime standards as stipulated in the Federal Regulations under the fair labor standards act from (FLSA). Pradeep earns $10 an hour and works a 40-hour week. this week, however, many of his colleagues called in sick, and he had to cover for them. As a result, he ended up working 60 hours this week. How much should pradeep be paid for this work week?

$700

Farhead has just become a manager, and next week, he is scheduled to conduct his first performance reviews with his employees. What advice would it be useful for Farhad's manager to give him before he starts this process? Check all that apply

- Farhad, when an employee is not doing well, take time to listen to their explanation of what's going on - Farhad, be sure to praise those employees who do well -Farhad, you need to give your employees feedback about their work frequently

fill in the chart

A- base pay B- health care benefits C- supportive work environment

fill in the chart

A- external rewards, acquiring, capabilities B- values, contribution, Integrity, well-being C- mentoring, career continuance, disengagement D- retirement, part-time employment

fill in the chart

A- line managers B- informal C- Direct supervisor D- rating scales

fill in the chart

A- realizes younger manager has potential and is coachable B- provides challenging work, coaching, visibility, protection, and sponsorship C- knows when to begin to move away D- continues to be a supporter; takes pride in the younger managers accomplishment

look at chart fill in chart "B" and "A"

A-talent risk B-consistent star

Rose is conducting a gap analysis to see what kind of training the employees in her company need. She determines that all of her employees would benefit from learning basic grammar. She contracts with an English teacher to develop a class that will present the employees with information about the rules that govern how to construct sentences. And what area are roses Gap analysis objective going to fall?

knowledge

Gordon was just told that he will be part of a new variable pay program next year. he is to be rewarded on how many new premium subscriptions he brings into his company next year. The problem is that Gordon is a customer service representative, and he spends his time working with existing customers, not new ones. What kind of concept is at play here?

line of sight

suppose that you are trying to assess the development needs of your team, and you give them all the Myers-Briggs type indicator, a psychological test that measures the psychological types of individuals. What is the biggest problem with using this type of test to assess development needs?

managers May attach meanings to findings that are not supported by the test Developers

fill in the chart

- prepare the trainees - present the information - do follow up

the organization of career planning perspectives focuses on which of the following check all that apply

- assessing individual potential and needs - identifying future staffing needs

according to SHRM, Performance Management needs which of the following sections? Check all that apply

- goal setting - performance review - individual performance Improvement planning

hell is planning on implementing a bonus system for his most productive accountants. He wants to give a bonus to those accountant who complete their audits most quickly and thoroughly. What does he'll have to do to make sure his new bonus plan is a success? Check all that apply

- make sure that he is reviews of accountant performance are clear and Metric base - make sure that accountant who do not measure up to his standards to not get a bonus - educate his accountant about the details of the bonus plan

which of the following statements about modeling or true? Check all that apply.

- modeling suggests that managers learn by copying someone else's Behavior - you can learn as much from a bad model as you do from a good model

fill in the chart

- organization analysis - jobs / task analysis - individual analysis

Wendover United, a large paper manufacturing firm, has just implemented a formal succession planning process. What benefits might they expect to get from succession planning? Check all that apply

- they will have a better company brain and be seen as a more desirable place to work - they will have higher retention, because their employees have career plans and opportunities - they will have qualified people when future jobs open up

which of the following are typically covered in Pre supervisor training? Check all that apply

- time management - employee relations - basic management responsibilities

which of the following questions need to be asked when evaluating a pay survey? Check all that apply.

- what are the sizes, Industries, and locales all the participants in the pay survey - when was the survey conducted - does the survey have a realistic sample of participants - who conducted the survey

think about the characteristics of adult learner. Based on those characteristics, which of the following are questions you might expect an adult learner to ask? Check all that apply

- why are we learning this? - can I decide what I'm going to study next? - what problem will this class help me to solve?

which of the following performance appraisal methods used in absolute format? Check all that apply. -ranking -graphic rating scales -BARS -forced distribution

-graphic rating scales -BARS

Tanya is 63 years old and she's not very familiar with instant messaging and other forms of electronic communication. Suriya is 22 years old. She meets with Tanya once a week to help her improve her technology skills. Suriya is acting as a _________ for Tanya. Suriya's actions are a firm of ________________.

-reverse mentor -coaching

_________ given to people who work hourly and return for their time and effort, while people who get the same pay check regardless of hours worked are paid __________.

-wages -salary

Joelle is a young manager, and he is spending the next 3 days at work taking tests and going through a number of exercises designed to see how well he uses his individual skills on the job. He will be monitored by four different judges who will observe him, score his test materials and exercise outcomes, and later share his results with him. What kind of development needs analysis technique is Joel going through?

Assessment Center

identify the level of training evaluation taking place in each of the following examples: employees at a hospital are evaluated on how often they wash their hands after taking a class on infection

Behavior

which of the following employees is likely to have high potential for growth in an organization?

Kate, a chemist who is strongly engage with many different tasks and people in the organization. She has an intense curiosity and is always willing to learn more in her field

who among the following individuals receive an intrinsic reward

Shiraz, who was allowed to choose their work project that interested him the most for his next assignment

what is a market line?

a line that shows the relationship between two jobs values. One determined by job evaluation points and the other determined by pay survey rates

if an organization wants to base its compensation system primarily on market pricing, which of the following tools or techniques would be the most relevant?

a pay survey

Alejandra is working in a garment Factory in Malaysia. She gets paid $1 for every shirt she's so was. What kind of pace system are Alejandra's bosses using?

a piece-rate system

which of the following is a disadvantage of Technology supported training?

it requires significant upfront investment of both time and money

in the context of transfer of training, _________ is the extent to which someone expects the learner to use the new skills on the job and hold them responsible for doing so

accountability

determine whether the appraisal is more likely to be administrative or developmental: Jasmine receives a promotion based on her performance appraisal rating

administrative

determine whether the appraisal is more likely to be administrative or developmental: Kaylee received a 20% bonus this year because she was the highest performing employee in her Department

administrative

which of the following questions is asked in the third step in the succession planning process?

all results examined to determine individual Talent

all of the following statements about compensation are true except for one. Which of the following statements is false? - all salaried employees are exempt and therefore you do not need to pay them for overtime - some companies may have to count the time that employees been going through inspections as compensatable - according to the IRS, one of the main things that determines whether or not a person is an independent contractor is how much Behavioral or financial control they have over their work - according to the Lilly Ledbetter Fair Pay Act, every paycheck can be seen as an act of discrimination

all salaried employees are exempt, and therefore you do not need to pay them overtime

traditional, contemporary, or protean: individuals are proactive about planning their careers

contemporary

suppose that a manager season employee sleeping at his or her desk. The manager rice down a brief description of what happened, and when it is time to give the employee performance review, the manager uses her right up to document the reason why she gave the employee a less than satisfactory rating. This manager is using the ___________method of performance appraisal.

critical incident

Melodie has been asked to submit a self-appraisal for her next performance review. What is the biggest problem companies encounter with self appraisals?

employees can be too lenient when they rate themselves

identify the type of instructional strategy being used in each of the following training: in Pedro's firefighting class, the instructor spent 20 minutes telling the class about backfires and how they could be killed by a backfire if they didn't learn and implement the class content

error-based

during Henry's performance appraisal, his boss said to him Henry I've noticed that you've included several expensive bottles of wine in your last few company dinner. As you know our policy here at aspenglow is to keep the cost of travel expenses to a minimum. Please keep your wine purchases to $40 or less a bottle. What is Henry's manager emphasizing by saying this?

ethics

how often should compensation metrics be calculated

every year

Rushita is working hard to make sure her gym had the people it needs to grow in the next year. She has established five key skills that she thinks her employees will need, and she's made sure they hurt employees are trained on those skills, that they are evaluated on those skills and their performance reviews, and that her succession planning program checks to see if employees have those skills before recommending them for promotion. What approach is Rasheeda using for talent management?

integrated talent management because she has determined what kinds of employees she needs and she is coordinating her HR program so that they all help to provide those types of employees

identify the type of instructional strategy being used in each of the following training: Judy knew that learning to be a certified HR professional was going to take a long time. So she bought a book on the SHRM certification exam and she broke it down into small part. She reads one half of one chapter per week and really mastered the material before she moves on to the next part of the book

microlearning

Stephen he's a 40 year old employee at a food manufacturing company. He works in the production department and wants to advance to one of the top managerial positions in the company. He focuses on the pursuit of values, integrity, and well-being. from the given information it can be concluded that Stephen is in the____________.

mid-career stage

when is classroom training most effective?

my students can question the material being presented

one potential problem associated with__________ is that the person doing the training might have little experience or interest in training other; the trainers might not be performing the job correctly themselves, thereby transmitting incorrect information and bad habits to the trainees. Another problem can be that the work productivity of the trainers might be low because of the time spent on training new employees.

on-the-job training

after an employee's introductory., how often are most performance appraisals given?

once a year

Carlita is a hard worker, and she wants to be rewarded for her efforts. She is hoping she can find a company that will pay her with a pay-for-performance plan, and she works very quickly. What pay strategy would a company like that have most likely?

performance driven

traditional, contemporary, or protean: individuals are willing and able to adapt to changes

protean

identify the level of training evaluation taking place in each of the following examples: a CEO tracks the length of time it takes to hire new Engineers after HR representative take a recruiting and selection class

results

___________ performance ratings tend to be more objective than subjective

results-based

why is it that a pre/post measure of training is better with a control group than without one?

the control group allows you to check to see if something other than training has influenced performance

each quarter, Hannah has a formal meeting with her manager, and they review Hannah's performance in the previous quarter; they didn't expect a list of new performance goals for the new quarter. They also have monthly review session to discuss Hannah's progress. Which of the following methods of performance appraisal does this scenario illustrate?

the management by objectives method

traditional, contemporary, or protean: career path focus on upward moves

traditional