IBA Exam Study Guide

Which protocol is often used to publish Web pages to a Web server?

File Transfer Protocol (FTP)

You are using Firefox as your default browser and you want to customize it to better suit your browsing habits. What plug-ins and extensions specific to Firefox can you use to accomplish this?

Firefox add-ons

You have just installed the Microsoft Windows 7 operating system on your PC. Which Web browser is bundled with Windows 7 and is installed automatically when you load the operating system?

Internet Explorer

Which protocol allows you to browse and manage e-mail messages while they reside on the mail server?

Internet Message Access Protocol (IMAP)

Which protocol is the data transmission standard for the Internet, responsible for sending information from one computer to another using uniquely identifying addresses?

Internet Protocol (IP)

Of the six elements required to connect to the Internet, which is often supplied by an ISP?

Internet connection

What is the term for the part of a browser responsible for reading and processing programming languages?

Interpreter

Intranets and extranets can both be considered subsets of the Internet. Which statement best describes the difference between intranets and extranets?

Intranets are used within corporations by employees, whereas extranets are used by corporations for non-public customer support.

You want to look at multiple Web sites simultaneously and follow different paths of hyperlinks in each site. What is the easiest way to accomplish this in current Web browsers?

Open multiple windows in one browser and use tabbed browsing.

Which IT job role best describes an individual who installs, modifies and repairs personal computer hardware components?

PC Repair Technician

Sensitive data (such as credit card information) should be secured using authentication and encryption when transmitting it over the Internet. Which protocol do most servers use to exchange sensitive data over the Internet?

Secure Sockets Layer (SSL)

Which IT job role best describes an individual who is responsible for maintaining the software and procedures necessary to protect the confidentiality and integrity of information, and legitimate access to it?

Security manager

Which term is used to describe a computer that is responsible for storing and providing information requested by a client application?

Server

Cloud computing is software services that are provided over the Internet. Which of the following IT job roles should be most familiar with cloud computing software, infrastructure and platform services?

Server administrator

You want to be able to quickly view news headlines without the need to open your Web browser and visit any news Web sites. How can you accomplish your goal?

Set up a Web feed.

Which protocol is the Internet standard protocol for transmitting e-mail messages over networks, and is responsible solely for sending -- but not receiving -- e-mail messages?

Simple Mail Transfer Protocol (SMTP)

Instead of purchasing software and hardware that must be maintained by internal resources, more and more small businesses today are choosing hosted solutions with a monthly subscription fee and outsourced system maintenance. Which term is commonly used for this business model?

Software as a Service

A domain name consists of letters (and sometimes numbers) separated by periods. Which of the following is the host name component of a domain name?

The left-side component of the domain name, which categorizes domains into groups by server name

What is the purpose of conducting an ontological study as it pertains to a particular organization or business?

To enable software engineers and programmers to accurately map technology solutions to business needs

Which IT job role best describes an individual who provides organizational leadership for Web site content and all related initiatives?

Web Site Manager

Tina is the technology coordinator for a small multi-national corporation with offices in San Francisco, New York, Tokyo and Paris. She needs to coordinate a live and interactive meeting that will allow executives from each of the offices to meet virtually and share presentations. Which of the following is the best way for Tina to accomplish this?

Web conference

What is the term for an individual who is responsible for developing and implementing plans to take advantage of the sales and marketing opportunities available through the Internet?

Web marketing manager

Which IT job role best describes an individual who is responsible for the organization and appearance of a Web site?

Web site designer

Susan is taking an online college seminar series in Art History. All classes will be delivered over the Web. Although there is no opportunity to ask questions, the live lectures and artwork presentations are engaging. Which Web-based meeting format was used?

Webinar

Consider the following address: http://www.CIWcertified.com/courses/iba.htm Which part of this address represents the domain name?

.CIWcertifed.com

Which of the following is considered an original Internet top-level domain?

.net

Approximately how many numeric IP addresses are possible with IPv4?

4 billion

Which of the following refers to a family of specifications for wireless network technology?

802.11 standards

Which choice lists the two principal methods of connecting to the Internet through an Internet Service Provider (ISP)?

: Dial-up connection and direct connection

Which of the following is generally an advantage of using a Webcast instead of an in-person meeting?

A Webcast is more cost-effective than an in-person meeting.

You want to learn more about CIW certifications and access a PDF document at http://www.ciwcertified.com/_resources/CIW_Roadmap.pdf. Which type of URL does this represent?

A deep URL

Which Internet resource is used to resolve domain names to IP addresses?

A domain name server

Which definition best describes a network?

A group of computers connected so they can communicate, share resources and exchange data

Your company has a registered domain name. You decide to sell portions of the domain name and make it available to others. What does this scenario describe?

A shared domain

While you are exploring a Web page in the Firefox browser, a file fails to properly display. You decide to install the required plug-in to view the file and are forced to quit Firefox, install the plug-in, then restart Firefox. What kind of installation is this?

An offline installation

What is an Internet Service Provider (ISP)?

An organization that maintains a gateway to the Internet and rents access to it

What is a node?

Any entity or addressable device on a network that can be managed

Which of the following plug-ins can be used to show MOV files, which can combine video, animation, text and audio into one file?

Apple QuickTime

Your company offers software applications for various topics. When the customer begins downloading the app, the standard protocol that is most likely transferring the application is:

FTP.

Monty has been searching online for a rare wine vintage. He finally finds it on the Rare Vintage Web site, which he has recently heard about from friends. The site is well designed and offers some good deals on hard-to-find wines. As Monty navigates through the checkout process, he reaches the checkout page with the following URL, which asks him to enter his credit card and mailing information: http://www.RareVintage.com/vprod/checkout.html/ref=chk_out_TLS128_1b?ie=UTF8&docId=107931 Monty cancels his online transaction instead of proceeding. Why?

Because the URL does not use SSL/TLS encryption and therefore any information Monty enters would not be secure

Ange works as an Administrative Assistant for a small business that uses an SaaS service for sales orders and customer accounting (similar to Salesforce.com). Ange makes sure to save accurate records about current projects, and she performs regular backups of the business data stored on this cloud-based service. Why?

Because the service and records would not be accessible if there is an interruption in Internet access

Which choice lists two methods that you can use to reference an FTP or file-storage server (such as Dropbox) in order to download files?

By IP address or domain name

Hypertext Transfer Protocol (HTTP) can be run over Secure Sockets Layer (SSL) to create the HTTPS protocol. How does HTTPS make HTTP transmission more secure?

By encrypting and decrypting information transmitted to and from Web servers

How is IPv6 able to offer more Internet addresses than IPv4?

By using 128-bit IP addresses

Which term is used to describe a computer that is connected to a central server with which it can communicate and from which it can request information?

Client

Of the six elements required to connect to the Internet, which can be supplied in the form of a Web browser, e-mail program or mobile app?

Client software

To support an Internet client, you must have six elements. The first three -- a computer, an operating system and TCP/IP -- are generally acquired when you buy a computer. Which choice lists the other three elements you need to support an Internet client?

Client software, Internet connection and Internet address

Six elements are required to connect to the Internet. Which one of the six required elements can be satisfied by any of several examples including PC, smartphone, smart TV or tablet?

Computer

Six elements are required to connect to the Internet. One of these elements is TCP/IP. Which of the following best describes this element?

Correct Response: Protocol software used to communicate with the Internet

Tim is listening to music from an online music provider (such as Pandora). He creates a list of his music preferences, and the music service uses his list to suggest additional songs that Tim might like. This music service is an example of a cloud-computing application that uses collaborative filtering technology. What is the name of this type of technology?

Crowdsourcing

When Web users enter the URL www.CIWcertified.com in their browser address bar, they can access the official CIW Web site at the IP address 72.44.192.233. Which technology enables users to do this, instead of having to remember and enter the IP address?

DNS

Which statement best describes DSL?

DSL stands for Digital Subscriber Line, a direct Internet connection method that uses digital phone lines and an xDSL modem.

Which IT job role best describes an individual who is responsible for managing the maintenance and security of an organization's data?

Database administrator

Consider the following address: http://www.CIWcertified.com/Certifications/Foundations/iba.htm Which term best describes this address type?

Deep URL

IPv4 addresses use a 32-bit address format that is divided into four sets of numbers. What is the term for this address?

Dotted quad

Which statement best describes an E3 connection?

E3 is the European equivalent of a T3 Internet connection.

Your company wants to simplify the customer support process for its distributors by enabling them to obtain company forms and reports online. You and your Web team are in charge of implementing this capability. Which Web-based system should you implement?

Extranet

You are leading a project that will collect vast amounts of data, which will need processing. In your research, you learn about a technology in which volunteers can install a small application on personal computers to receive, process and return information to your organization. Using multiple systems to process large amounts of data in this way will be less expensive than using a single supercomputer to conduct this same task. Which term describes this technology?

Grid computing

Which protocol do many browsers assume when you enter a URL in the Address field?

HTTP

Which IT job role best describes an individual who is responsible for diagnosing and resolving users' technical hardware and software problems?

Help desk technician

As a new IT professional, you need to understand the needs of the business, as well as the various technologies required to design and deliver specific products. What is the term that describes this perspective in relation to IT?

Holistic

Which protocol is used to send Web pages from a Web server to a Web browser?

Hypertext Transfer Protocol (HTTP)

Every domain name is unique. Once registered, it cannot be used by an unauthorized organization or individual. What organization is responsible for managing domain names?

ICANN

Which statement accurately describes the difference between a traditional modem and an ISDN line?

ISDN uses a digital line, whereas a traditional modem must translate digital signals to analog and back.

The graphics you are probably most familiar with, GIFs and JPEGs, are raster graphics. What are raster graphics?

Images that map bits directly to a display space

You want to give your Web site users the ability to view high-quality video. Connection speed is not an issue. Which file format could you use?

MPEG

The Flash Player allows browsers to play Flash movies, which are animations created using vector graphics. What are vector graphics?

Mathematical shapes saved as a sequence of vector statements, which describe a series of points to be connected

Which IT job role best describes an individual who creates applications for devices such as smartphones and tablets?

Mobile application developer

Which IT job role best describes an individual who manages and maintains a network infrastructure?

Network Engineer

Which protocol is used to host newsgroups and distribute mailing lists by providing text output that users can access at their convenience and by allowing multi-person input like a conference call?

Network News Transfer Protocol (NNTP)

What is the main advantage of the Ogg Vorbis (OGG) audio file format?

OGG files are smaller, download faster, and sound as good as other audio file formats.

In an Ethernet network, all data travels across the network and between computers in which form or unit?

Packets

James has just finished designing a Web site to support a charity organization's fund-raising efforts. He needs to meet with the board members to get their feedback and address some questions before he implements the final design. The board members are dispersed throughout the country and want to avoid spending charity funds on traveling to this meeting. Which of the following solutions would best support the charity and provide James with an opportunity to discuss the design with the group?

Plan a Web conference using a service that supports screen-sharing and phone conferencing.

Which protocol allows a computer using an analog modem to make an initial connection to the Internet?

Point-to-Point Protocol (PPP)

Which protocol is used to receive e-mail messages from an incoming mail server, and forces you to download e-mail messages before reading, deleting or otherwise managing them?

Post Office Protocol (POP)

Which of the following can you use to view headlines and updates from your favorite Web sites without the need to open your Web browser or visit any Web sites?

RSS and Atom

Which type of URL gives an abbreviated path to a resource using the current page as a starting position?

Relative URL

What is the term for the part of a browser responsible for reading a Web page and presenting it to an end user?

Rendering engine

How can you view a Web page, including all related images, fonts and scripts referenced by the HTML on the page, without connecting to the Internet?

Save the Web page content to your hard disk.

Which IT job role best describes an individual who is responsible for evaluating Web site statistics to determine the site's effectiveness?

Web Site Analyst

Kim is using the YouTube graphics-editing application that she accesses via the Internet through her browser. Kim does not own the application, nor can she download it. She is able to use the application any time she needs to edit graphics. Although she does not have to pay for the access, she does notice advertisements, which appear on the sidebar of the application's interface. The application Kim is using may be classified as which of the following?

Software as a Service (SaaS)

Juan is preparing to give a presentation to his company's managers about the cloud-computing services that his department is planning to implement. He considers the possible objections that his managers might have to using cloud services for the company. What disadvantage of cloud services should he be ready to discuss?

Speed

Direct connections provide continuous access to the Internet. Many bandwidth options are associated with direct connections. Which technology can transmit data over a network connection at speeds up to 1.544 Mbps?

T1

Which protocol is required for computers to communicate with each other over the Internet?

TCP/IP

SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are two common protocols used to secure Internet communication exchanges. Which of the following is true about SSL and TLS?

TLS is the successor to SSL and has become more common.

Which U.S. government agency first funded the development of the Internet?

The Department of Defense

Which Internet resource is used to resolve IP addresses into easily recognizable text-based names?

The Domain Name System (DNS)

How many mail servers does the use of e-mail involve?

Two -- incoming mail is handled by one server using Post Office Protocol (POP) or Internet Message Access Protocol (IMAP), and outgoing mail is handled by another server using Simple Mail Transfer Protocol (SMTP).

Viewers are scaled-down versions of applications and usually do not have the full application's functionality. Which choice describes tasks you can generally perform using a viewer?

View and print documents, but not edit them

Which IT job role best describes an individual who develops primarily server-side Web applications?

Web Application Developer

What is the least expensive way to access the Internet?

With phone lines, an analog modem and an ISP

How does a LAN differ from a WAN?

You answered: A LAN spans a confined geographic area, whereas a WAN consists of multiple LANs.

Cloud computing is a computing paradigm in which:

You answered: users are able to access software and services run by servers that reside on the Internet.

You have activated pop-up blockers in your Web browser to prevent pop-up windows from continually interrupting your browsing experience. What could be an unintended consequence of this action?

You may not be able to enter logon information when needed to access a site.

Hypertext Transfer Protocol (HTTP) is responsible for providing Web pages to users who request them. The required elements for HTTP to function are:

client, server and TCP/IP.

If you click a hyperlink, your browser will:

display a new Web page or another area on the same page.

The SETI (Search for Extraterrestrial Intelligence) project collected vast amounts of data that needed processing. SETI was one of the early adopters of a technology in which volunteers installed a small application on personal computers to receive, process and return information to SETI. Using multiple systems to process large amounts of data was considered to be less expensive than using a single supercomputer to conduct the same task. This technology is typically known as:

grid computing.

Internet domain names sometimes use a country-level domain, or country code, to identify the geographical region in which the Internet organization or address is based. Which address demonstrates the proper syntax for a country-level domain?

londontimes.co.uk

Anonymous browsing allows users to:

surf the Web privately, leaving no cached information.

The technology adoption life cycle describes:

the degree to which members of a demographic will adopt or accept a new product or innovation.