IC Final

Which of the following is the best example of phatic communication?

"Hi, how are you today?"

According to research, how long does it take us to decide if we want to pursue a relationship?

4 minutes

_____ conflict centers on objects, events, and persons in the world that are usually external to the involved people.

Content

_____ refers to how friends, online or face-to-face, begin to share their networks of other communicators.

Network convergence

_____ conflicts are often hidden and disguised as _____ conflicts.

Relationship; content

In the five-stage model of grief, _____ is the fifth and final stage.

acceptance

Which of the following is a friendship need that is based on someone who helps you recognize your unique attributes, such as artistic talent or emotional intelligence?

affirmation

This type of love is compassionate and selfless.

agape

Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and _____.

are interdependent

_____ is a quality to be cultivated, rather than avoided.

argumentative

In the friendship of _____, the relationship is transitory, the kind we have with classmates and neighbors.

association

Physical flight, falling asleep, or just mentally withdrawing are all examples of which conflict strategy?

avoidance

Jaxson's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the _____ style.

avoiding

Ralph's coworkers believe he is honest, trustworthy, and sincere. This dimension of credibility is known as _____.

character

is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

character attack

Smiling or winking at your partner, kissing him or her goodbye, and texting messages such as "I'm thinking of you" are examples of _____.

cherishing behaviors

Frankie cannot stop worrying that her boyfriend is interested in someone else. She even creates imagined scenarios in which he is with another girl. This is known as _____ jealousy.

cogintive

Which conflict style is considered the ideal?

collaborating

Members of _____ cultures avoid conflict more.

collectivist

Our realistic expectation of what we expect to get out of a new relationship is referred to as _____.

comparison level

The _____ style of conflict management represents great concern for your own needs and desires, and little concern for the needs and desires of others.

competing

The first stage of a relationship, according to the six-stage model, is _____.

contact

In responding to power plays, you have three choices in reacting: ignore it, neutralize it, or _____.

cooperate

Which communication strategy is intended to reduce the intensity of a relationship?

de-escelation

Purvi's husband has been diagnosed with terminal cancer. Her initial reaction is assuming there is still hope for treatment or, possibly, that the doctors have made a dire mistake. Which stage of grief is Purvi in?

denial

When a relationship deteriorates, the breadth and depth often reverse themselves, a process known as _____.

depenetration

The degree of "personalness" to which you pursue topics with someone is known as _____.

depth

Friendships, by definition, cannot be _____.

destructive

Before expressing or responding to emotions, we should _____.

develop self-awareness

It's suggested that the most effective way to communicate anger is _____.

dispassionately

In the _____ stage of a relationship, partners begin to look at themselves as individuals rather than halves of a pair.

dissolution

One important aspect of emotional intelligence is that it enables us to ________

distinguish between relevant and irrelevant emotions

Caroline receives a letter from her manager praising her recent report. Which type of workplace communication is this?

downward

When Ignacio attends his younger sister's wedding, he is surprised to find tears in his own eyes as he sees his mother crying. Ignacio is experiencing _____.

emotional contagion

_____ techniques help the other person maintain a positive image.

face-enhancing

Emotion is encoded nonverbally but not verbally.

false

Eros love focuses on establishing a companionable relationship.

false

In describing your feelings, it is important to use you-messages instead of I-messages.

false

It is possible to move to a more intense relationship stage, but not to a less intense one.

false

Men talk more about emotions than women do.

false

Research shows that long-distance relationships are less satisfying than shared-space relationships.

false

The statement "I said so because I'm your mother" is an example of referent power.

false

When you empower someone, you lose power yourself.

false

When you define the conflict during conflict management, it is recommended that you _____.

focus on the present

An interpersonal relationship between two interdependent people that is mutually productive and characterized by mutual positive regard is a(n) _____.

friendship

The first step in initiating a conversation should involve _____.

giving a greeting or opening

During his speech, Tomas stuttered and frequently added er, um, and ah in the middle of his sentences. These examples of powerless language are known as _____.

hesitation

Displaying a calendar in your work station depicting nude male firefighters is an example of _____.

hostile enviornment

_____ refers to a person's attempt to resist a request by trying to manipulate the image of the other person making the request.

identify management

We are more apt to engage in prosocial communication with _____.

individuals we share relationship bonds with

Interpersonal commitment and social bonding are two phases in the _____ stage of a relationship.

intimacy

Which of the following is the most common source of couple conflict for all kinds of couples?

intimacy issues such as love and sex

After their first date, Miguel sends flowers to Cara to see how she will respond. This most likely took place in the _____ stage of the relationship.

involvement

In what relationship stage does a sense of mutuality develop?

involvement stage

A negative effect of conflict is that _____.

it leads to increased negative feelings

Jon admires and respects Bodhi and would do anything to be like Bodhi. What type of power does Bodhi have over Jon?

legitimate

Which of the following is an example of a blended emotion?

love

Which of the following suggestions is a way to nonverbally communicate power?

maintain eye contact

In the United States, which of the following is not a defining characteristic of primary relationships and families?

married demecrated

A relationship where an experienced individual helps train a less experienced person is a _____ relationship.

mentoring

Bitter and hurtful conflicts about authority may result from which relationship pattern?

monopoly pattern

Kalvin told his son not to play with matches, and in response his son intentionally lit one. This is an example of _____ power.

negative

Refusing to discuss the conflict and listen to the other person's point of view is a form of _____.

nonnegotiation

Which of the following is the most common cause of workplace conflict?

personality clashes

A serious disadvantage for workplace romantic relationships is the _____.

potential for change

The ability of one person to influence what another person thinks or does is called _____.

power

According to the text, in many Asian, African, and Arab cultures, there is a great _____ between men and women.

power distance

Which of the following statements concerning power is correct?

power is asymmetrical

Patterns of behavior that are used to take unfair advantage of another person are called _____.

power plays

The _____ lover sees love as a useful relationship that makes life much easier for him or her.

pragma

Perhaps the clearest nonverbal indicator of love is _____.

prolonged and focused

The REPAIR strategy for repairing a relationship begins with _____.

recognizing the problem

According to this theory, people in a relationship experience ongoing tensions between conflicting pairs of opposite motives or desires.

relationship dialects

When working to manage a conflict, it is important to first _____.

set the stage

An analysis of the costs and rewards in a relationship are reflected by the _____ theory of relationships.

social exchange

Another term for emotional intelligence is _____.

social intelligence

Sites such as Klout, Twenty Feet, Crowdbooster, Tweetstats, and My Web Career are used to assess _____.

social media power

Of the following, to whom would we most likely grant legitimate power?

teacher

According to social penetration theory, we can categorize our relationships according to _____.

the number and depth of the topics we discuss

Francine is less dependent on their relationship than Derek is, and she would find it easy to break up. According to _____, Francine holds the power.

the principle of less interest

A preference for individuals that look, act, and think very much like ourselves is referred to as _____.

the similarity principle

The belief that expressing anger is healthier than bottling it up is an example of _____.

the ventilation hypothesis

_____ is a privilege those more powerful can use on those less powerful, such as a doctor putting his arm around his patient.

touch

An example of a primary emotion is sadness.

true

An example of a turning point in a relationship is the first date.

true

Emotional contagion can be unconscious or a conscious process.

true

Fear can be both adaptive and maladaptive.

true

In any interpersonal relationship, there are actually several relationships.

true

Networking is now largely conducted online.

true

Our interpretations of an event have a greater impact on our emotions than the actual event.

true

People who are poor senders and receivers of emotions are likely to have relationship problems.

true

Relationship violence includes belittling and controlling behavior.

true

The most important contributor to happiness is a close relationship.

true

There are two general categories of sexual harassment: quid pro quo and the creation of a hostile environment.

true

Kwan gave several suggestions to his supervisor as to how to improve telephone customer service. Kwan's communication can be described as _____.

upward

Which strategy for emotional responding would apply to almost every situation?

use active listening

is a type of disconfirmation and an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

verbal aggressive

_____ abuse involves humiliation, economic control, stalking, and isolation.

verbal or emotional

The final step in the conflict management process is _____.

wrap it up

In the James-Lange theory of emotional stages, which event occurs last?

you experience an emotion