IC Final
Which of the following is the best example of phatic communication?
"Hi, how are you today?"
According to research, how long does it take us to decide if we want to pursue a relationship?
4 minutes
_____ conflict centers on objects, events, and persons in the world that are usually external to the involved people.
Content
_____ refers to how friends, online or face-to-face, begin to share their networks of other communicators.
Network convergence
_____ conflicts are often hidden and disguised as _____ conflicts.
Relationship; content
In the five-stage model of grief, _____ is the fifth and final stage.
acceptance
Which of the following is a friendship need that is based on someone who helps you recognize your unique attributes, such as artistic talent or emotional intelligence?
affirmation
This type of love is compassionate and selfless.
agape
Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and _____.
are interdependent
_____ is a quality to be cultivated, rather than avoided.
argumentative
In the friendship of _____, the relationship is transitory, the kind we have with classmates and neighbors.
association
Physical flight, falling asleep, or just mentally withdrawing are all examples of which conflict strategy?
avoidance
Jaxson's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the _____ style.
avoiding
Ralph's coworkers believe he is honest, trustworthy, and sincere. This dimension of credibility is known as _____.
character
is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.
character attack
Smiling or winking at your partner, kissing him or her goodbye, and texting messages such as "I'm thinking of you" are examples of _____.
cherishing behaviors
Frankie cannot stop worrying that her boyfriend is interested in someone else. She even creates imagined scenarios in which he is with another girl. This is known as _____ jealousy.
cogintive
Which conflict style is considered the ideal?
collaborating
Members of _____ cultures avoid conflict more.
collectivist
Our realistic expectation of what we expect to get out of a new relationship is referred to as _____.
comparison level
The _____ style of conflict management represents great concern for your own needs and desires, and little concern for the needs and desires of others.
competing
The first stage of a relationship, according to the six-stage model, is _____.
contact
In responding to power plays, you have three choices in reacting: ignore it, neutralize it, or _____.
cooperate
Which communication strategy is intended to reduce the intensity of a relationship?
de-escelation
Purvi's husband has been diagnosed with terminal cancer. Her initial reaction is assuming there is still hope for treatment or, possibly, that the doctors have made a dire mistake. Which stage of grief is Purvi in?
denial
When a relationship deteriorates, the breadth and depth often reverse themselves, a process known as _____.
depenetration
The degree of "personalness" to which you pursue topics with someone is known as _____.
depth
Friendships, by definition, cannot be _____.
destructive
Before expressing or responding to emotions, we should _____.
develop self-awareness
It's suggested that the most effective way to communicate anger is _____.
dispassionately
In the _____ stage of a relationship, partners begin to look at themselves as individuals rather than halves of a pair.
dissolution
One important aspect of emotional intelligence is that it enables us to ________
distinguish between relevant and irrelevant emotions
Caroline receives a letter from her manager praising her recent report. Which type of workplace communication is this?
downward
When Ignacio attends his younger sister's wedding, he is surprised to find tears in his own eyes as he sees his mother crying. Ignacio is experiencing _____.
emotional contagion
_____ techniques help the other person maintain a positive image.
face-enhancing
Emotion is encoded nonverbally but not verbally.
false
Eros love focuses on establishing a companionable relationship.
false
In describing your feelings, it is important to use you-messages instead of I-messages.
false
It is possible to move to a more intense relationship stage, but not to a less intense one.
false
Men talk more about emotions than women do.
false
Research shows that long-distance relationships are less satisfying than shared-space relationships.
false
The statement "I said so because I'm your mother" is an example of referent power.
false
When you empower someone, you lose power yourself.
false
When you define the conflict during conflict management, it is recommended that you _____.
focus on the present
An interpersonal relationship between two interdependent people that is mutually productive and characterized by mutual positive regard is a(n) _____.
friendship
The first step in initiating a conversation should involve _____.
giving a greeting or opening
During his speech, Tomas stuttered and frequently added er, um, and ah in the middle of his sentences. These examples of powerless language are known as _____.
hesitation
Displaying a calendar in your work station depicting nude male firefighters is an example of _____.
hostile enviornment
_____ refers to a person's attempt to resist a request by trying to manipulate the image of the other person making the request.
identify management
We are more apt to engage in prosocial communication with _____.
individuals we share relationship bonds with
Interpersonal commitment and social bonding are two phases in the _____ stage of a relationship.
intimacy
Which of the following is the most common source of couple conflict for all kinds of couples?
intimacy issues such as love and sex
After their first date, Miguel sends flowers to Cara to see how she will respond. This most likely took place in the _____ stage of the relationship.
involvement
In what relationship stage does a sense of mutuality develop?
involvement stage
A negative effect of conflict is that _____.
it leads to increased negative feelings
Jon admires and respects Bodhi and would do anything to be like Bodhi. What type of power does Bodhi have over Jon?
legitimate
Which of the following is an example of a blended emotion?
love
Which of the following suggestions is a way to nonverbally communicate power?
maintain eye contact
In the United States, which of the following is not a defining characteristic of primary relationships and families?
married demecrated
A relationship where an experienced individual helps train a less experienced person is a _____ relationship.
mentoring
Bitter and hurtful conflicts about authority may result from which relationship pattern?
monopoly pattern
Kalvin told his son not to play with matches, and in response his son intentionally lit one. This is an example of _____ power.
negative
Refusing to discuss the conflict and listen to the other person's point of view is a form of _____.
nonnegotiation
Which of the following is the most common cause of workplace conflict?
personality clashes
A serious disadvantage for workplace romantic relationships is the _____.
potential for change
The ability of one person to influence what another person thinks or does is called _____.
power
According to the text, in many Asian, African, and Arab cultures, there is a great _____ between men and women.
power distance
Which of the following statements concerning power is correct?
power is asymmetrical
Patterns of behavior that are used to take unfair advantage of another person are called _____.
power plays
The _____ lover sees love as a useful relationship that makes life much easier for him or her.
pragma
Perhaps the clearest nonverbal indicator of love is _____.
prolonged and focused
The REPAIR strategy for repairing a relationship begins with _____.
recognizing the problem
According to this theory, people in a relationship experience ongoing tensions between conflicting pairs of opposite motives or desires.
relationship dialects
When working to manage a conflict, it is important to first _____.
set the stage
An analysis of the costs and rewards in a relationship are reflected by the _____ theory of relationships.
social exchange
Another term for emotional intelligence is _____.
social intelligence
Sites such as Klout, Twenty Feet, Crowdbooster, Tweetstats, and My Web Career are used to assess _____.
social media power
Of the following, to whom would we most likely grant legitimate power?
teacher
According to social penetration theory, we can categorize our relationships according to _____.
the number and depth of the topics we discuss
Francine is less dependent on their relationship than Derek is, and she would find it easy to break up. According to _____, Francine holds the power.
the principle of less interest
A preference for individuals that look, act, and think very much like ourselves is referred to as _____.
the similarity principle
The belief that expressing anger is healthier than bottling it up is an example of _____.
the ventilation hypothesis
_____ is a privilege those more powerful can use on those less powerful, such as a doctor putting his arm around his patient.
touch
An example of a primary emotion is sadness.
true
An example of a turning point in a relationship is the first date.
true
Emotional contagion can be unconscious or a conscious process.
true
Fear can be both adaptive and maladaptive.
true
In any interpersonal relationship, there are actually several relationships.
true
Networking is now largely conducted online.
true
Our interpretations of an event have a greater impact on our emotions than the actual event.
true
People who are poor senders and receivers of emotions are likely to have relationship problems.
true
Relationship violence includes belittling and controlling behavior.
true
The most important contributor to happiness is a close relationship.
true
There are two general categories of sexual harassment: quid pro quo and the creation of a hostile environment.
true
Kwan gave several suggestions to his supervisor as to how to improve telephone customer service. Kwan's communication can be described as _____.
upward
Which strategy for emotional responding would apply to almost every situation?
use active listening
is a type of disconfirmation and an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.
verbal aggressive
_____ abuse involves humiliation, economic control, stalking, and isolation.
verbal or emotional
The final step in the conflict management process is _____.
wrap it up
In the James-Lange theory of emotional stages, which event occurs last?
you experience an emotion
