IFSM 300 Quizzes

Globalization is the term used to refer to the integration of which of the following among the nations of the world? (select all that apply)

Culture, Goods, and Services

Which of the following is used to transform data into information in order to generate knowledge that can be used for decision making?

Database

During which phase of the 4-Phase SDLC is user acceptance testing performed?

Development phase

During which phase of the SDLC are the test cases developed?

Development phase

During which phase of the SDLC is the hardware acquired and installed?

Development phase

Lessons learned should be documented at what point in the project?

During project closeout

Which of the following is not considered part of the IT infrastructure?

Electrical network

Which of the following is the process of encoding data upon its transmission or storage so that only authorized individuals can read it?

Encryption

Which of the following is defined as a system that is built around predefined business processes and reflects best practices?

Enterprise System

T or F: An IT plan should be developed before a strategic business plan so that management will know what they can plan based on available systems.

False

T or F: Highly qualified vendors, consultants, and IT departments are the most important elements for the successful implementation of enterprise technologies.

False

T or F: In business process reengineering, it is best to select the IT system to be used prior to reengineering the processes to ensure the process fits the system.

False

T or F: The data show that IT has reduced the differences among companies.

False

True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system.

False

True or false: A relational database is one in which every data item is related to every other data item.

False

True or false: A well-managed project has no risks.

False

True or false: Companies like Target only collect the customer data they need to process credit card transactions.

False

True or false: For IT projects, the organization should choose whether to use the systems development life cycle or project management, since both are not needed on the same project.

False

True or false: Globalization is a new term that came into being with the internet.

False

True or false: Knowledge management requires the use of information technology.

False

True or false: Leadership can be demonstrated only by those in positions of authority.

False

True or false: Placing IT responsibilities with the managers responsible for conducting the business leads to the most efficient use of IT.

False

True or false: Risk Management is a proactive approach to eliminating risk.

False

True or false: Since today's employees are used to using social media, an organization can implement a good collaboration tool and employees will use it effectively.

False

True or false: Supply chain management concepts do not apply to the service sector, which uses customer relationship management systems instead.

False

True or false: The Gartner survey found that large projects are less likely to fail because they have management's attention and organizational support.

False

True or false: The biggest benefit of Supply Chain Management Systems is cost reduction.

False

True or false: The phases of project management are very different from the SDLC phases, and that is why both need to be used.

False

True or false: The terms "Internet" and "world wide web" are interchangeable.

False

True or false: Things that you have deleted from your Facebook page are gone and no longer available to Facebook itself or any other users.

False

True or false: Twitter, YouTube, Flickr, and Facebook all became possible with the advent of Web 3.0.

False

True or false: When you purchase software and install it on your computer, you own that software.

False

Which of the following is the key benefit of effective organizational change management strategies?

Help individuals transition to the future state successfully

Which of the following is the unique identifying address for every device on the internet?

IP Address

Which of the following represents a natural progression of an individual's emotional response to change?

Immobilization, denial, depression, acceptance

Which of the following organizational cultural issues inhibits the effective use of knowledge management?

Individual rewards and recognition

Which of the following refers to data that have been organized, grouped, or otherwise assembled into a useful form?

Information

Which of the following is the group of users that are the first individuals to adopt a new technology?

Innovators

Which of the following is described as the assurance that the information being accessed has not been altered and truly represents what is intended?

Integrity

Which of the following is established when an organization sets up internal web pages to provide information about the organization to the employees?

Intranet

Which of the following explains why a structured project change management approach is important in project management?

It minimizes scope creep

Which of the following will occur if a company changes its business strategy?

Its IT infrastructure and organization will change as needed to support the company's objective

Builders who are using open-source methods and the latest technology, such as 3D printing are called what?

Makers

During which phase of the SDLC is the system change over done?

Operational Phase

Which level of management is concerned with updating inventory, scheduling production, and coordinating shipping?

Operational managers

Which of the following cloud computing models allows users to develop applications rapidly and at a low cost?

PaaS

Which of the following is the least risky implementation methodology?

Parallel Operation

Which of the following are the five characteristics of resilient people?

Positive, focused, flexible, organized, and proactive

Which of the following describes the effort that companies make to understand consumers' shopping habits and their personal habits, so as to more efficiently market to them?

Predictive Analytics

Which of the following is an important competency for project managers?

Problem-solving skills

Which level of management is concerned with profitability and market share?

Strategic managers.

During which phase of the SDLC is the user need identified?

Study phase

Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs?

Systems Analyst

Which of the following is a common element of most definitions of leadership?

The ability to influence

Which of the following stages of the digital divide is identified in the textbook as the most difficult to solve?

The empowerment divide

Which of the following statements about the infrastructure deployed by a company is correct?

The infrastructure deployed by a company will change as business requirements and technology change.

Who should support or maintain the IT infrastructure?

The most efficient mix of people based on the criticality of the infrastructure component

Which of the following is responsible for keeping IT projects on time and on budget?

The project manager

The "parts" part of the four Ps of managing transitions refers to which of the following?

The roles individuals play in the plan and outcome

Which of the following are the three main variables to be balanced in project management?

Time, cost, and scope

T or F: According to Michael Porter, the Internet has the effect of lowering overall profitability.

True

T or F: Any firm establishing a Web presence, no matter how small or localized, instantly enters global marketing.

True

T or F: E-commerce is a subset of e-business.

True

T or F: Early research could not draw any connections between IT and profitability, but later research has shown that the impact can be positive.

True

T or F: Most IT dollars are spent on the IT infrastructure.

True

True or false: A digital device processes electronic signals that represent either a one ("on") or a zero ("off").

True

True or false: An Intrusion Detection System (IDS), in and of itself, does not add any additional security.

True

True or false: CRM and SCM systems need to be integrated, because in manufacturing, every step in every business process may affect a customer.

True

True or false: For simple uses, a spreadsheet can substitute for a database quite well.

True

True or false: In trying to solve the digital divide, it has been found that providing Internet access and/or computing devices is not enough to bring true Internet access to a country, region, or neighborhood.

True

True or false: Leadership is among the highest-weighted criterion for the Malcolm Baldrige National Quality Award.

True

True or false: The characteristic that allows a system to handle an increase in volume of data or users is called scalability.

True

True or false: The characteristic that allows an application to operate successfully by communicating and exchanging information with other external systems written and run by external parties is called interoperability.

True

True or false: The new era of globalization allows any business to become international.

True

True or false: The number of life cycle phases can vary from system to system and according to the needs of the organization.

True

Which of the following is a technology that takes an Internet signal and converts it into radio waves?

Wi-Fi

The term project scope refers to which of the following?

Work required to complete the project

Strategic issues related to business processes and the value chain are addressed at which organizational level?

a. corporate level b. business unit level c. functional level d. strategic level Answer: C

During which phase of the SDLC are the software and hardware specifications developed?

design phase

During which phase of the SDLC is the database specification developed?

design phase

Which of the following cloud computing models offers users the most flexibility and control?

laaS

Which of the following is one of the most common ways thieves steal corporate information?

stealing employee laptops while employees are traveling

Which of the SDLC models has distinct goals for each phase of the development and requires each phase to be fully completed before the next phase can begin?

waterfall model

Which of the following is the document created at the initiation of the project to define the problem or opportunity in detail and identify a preferred solution for implementation?

A business case

Which of the following are true about CRM systems? (select all that apply)

A to be successful, top levels of the organization must be involved B) all ERPs come with effective CRM components C) CRMs and ERPs have different roles for a company and should not be included in one system D)CRMs should be fully integrated with ERPs Answer: A & D

Which of the following are true of the Rapid Application Development (RAD) methodology? (select all that apply)

A) RAD is more compressed than SDLC B) RAD allows users to provided feedback throughout the process C) RAD skips many of the steps in the SDLC D) RAD is best suited to smaller projects Answer: A, B, & D

Which of the following apply to the systems development life cycle (SDLC) methodology? (select all that apply)

A) SDLC was developed for large, structured projects B) SDLC is sometimes called the step-wise methodology, since one step must be completed before moving to the next step C) SDLC is rigid/inflexible D) Projects using SDLC can sometimes take months or years to complete Answer: A, C, & D

Which of the following are true of a data warehouse? (select all that apply)

A) The data is time-stamped for comparison over time. B)The data is standardized. C)The data is operational and is used for day-to-day transactions. D) It is a database. Answer: A, B, & D

Which of the following should be included in a good backup plan? (select all that apply)

A) a full inventory of all of the information that needs to be backed up B) Regular backups of all data C) Offsite storage of backup data sets D) Test of data restoration Answer: All apply

Which of the following are advantages of globalization? (select all that apply)

A) ability to operate 24 hours a day B) ability to locate lower cost labor C) a larger market for products D) lower corporate taxes Answer: A, B, & C

Which of the following are enabling the Internet of Things? (select all that apply)

A) advances in wireless networking technology B) the greater standardization of communications protocols C) ever-smaller silicon chips D) massive increases in storage and computing power Answer: All apply

Which of the following are challenges in dealing with globalization? (select all that apply)

A) different internet speeds B) different labor laws C) different customs D) different pay scales Answer: A, B, & C

Good practices for developing user requirements include which of the following? (select all that apply)

A) document the project using a single requirements model B) agree on the project scope early in the process C) develop the requirements model iteratively D) use models to communicate Answer: B, C, & D

Which of the following is the most important part of an IT infrastructure?

A) hardware B) telecommunications C) services D) none of the above Answer: D

Which of the following are criteria for effective metrics? (select all that apply)

A) is easy to measure and report B) is important to the CIO C) measures a single condition or event D) is tied to a business goal Answer: A, C, & D

Which of the following are true of the joint application development (JAD) process? (select all that apply)

A) it includes all of the stakeholders B) it uses a structured discussion format C) programmers do not participate, but the system analysts and designers do D) it is used only for extremely large, complex systems Answer: A & B

Which of the following are true of the mobile industry? (select all that apply)

A) it is getting ingrained in everyday objects B) it is going through significant transition from being voice-centric to data-centric C) there are more developers focused on mobile than ever before D) while the global markets were feeling the pain of a brutal recession, the wireless industry for the most part was unaffected Answer: All apply

Which of the following frequently cause projects to fail?

A) project scope creep B) inadequate scheduling C) failure to manage expectations D) all of the above Answer: D

Which of the following should be able to access the enterprise system software? (select all that apply)

A) strategic partners B) customers C) software vendor D) employees Answer: All apply

Of the following, which 2 characteristics are most important for a chief information officer (CIO)? (select 2)

A) strong technical understanding B) knowledge of the business C) good management skills D) knowledge of emerging technologies Answer: B & C

Which of the following should be considered when selecting an enterprise system vendor? (select all that apply)

A) the financial strength of the software supplier B) availability of maintenance C) availability of support and training D) who owns the source code Answer: All apply

Which of the following conditions would point to an organization building its own system versus buying one? (select all that apply)

A) the process to be supported by the system is a strategic process for the organization B) the available systems have many more features than the organization requires C) the organization has a well-staffed and well-managed internal application development staff D) the organization wants to maintain flexibility in phasing the implementation Answer: All apply

Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply)

A) the processes are clear B) the processes are differentiated from each other C) the goals have owners identified D) goals are shared among all the processes Answer: A, B, & C

Which of the following are among the broad applications identified in the McKinsey report on the Internet of Things? (select all that apply)

A) tracking behavior B) enhanced situational awareness C) optimized resource consumption D) ability to re-create the human brain Answer: A, B, & C

Which of the following are hidden costs of an ERP implementation? (select all that apply)

A) training B) integration and testing C) implementation teams can never stop D) data conversion Answer: All apply

Which of the following are benefits of knowledge management?

A) transfer of knowledge from inside and outside the organization B) preserving intellectual capital assets C) job security for knowledge workers D) both a and b Answer: D

Which of the following is described as a measure of the degree to which a set of data is aligned with other data in the system?

A)Data accuracy B)Data quality D)Data completeness Correct Response C)Data consistency

Which of the following are advantages of cloud computing? (select all that apply)

A)Services can be leased for a limited time on an as-needed basis. B)No software to install or upgrades to maintain. C)Can scale to a large number of users easily. D)More secure than locally managed applications Answer: A, B, & C

Which of the following statements are true regarding software? (select all that apply)

A)Software is the set of instructions that tell the hardware what to do. B)Software is created through the process of programming. C)Without software, the hardware would not be functional. D)Software can be broadly divided into two categories: operating systems and application software. Answer: All apply

Which of the following are benefits of open source software? (select all that apply)

A)The software is available for free. B)The software is more secure than software developed by in-house programmers. C)The software source-code is available; it can be examined and reviewed before it is installed. D)The large community of programmers who work on open-source projects leads to quick bugfixing and feature additions. Answer: A, C, & D

Which of the following is not true about firewalls?

A)They can be a hardware device. B)They can be software. C)They filter data packets based on a set of rules. Correct Answer D) They only filter data packets coming into the network or system.

Cascading sponsorship is critical to a change initiative's success because of which of the following?

A)it provides a consistent, ongoing message about the importance of the initiative B) it provides communication and alignment throughout the organization C) employees will do whatever the boss says D) both a and b Answer: D

E-bay is an example of which e-commerce model?

A. B2C B. C2B C. C2C D. C2B Answer: C

Which of the following is the process of analyzing data to find previously unknown trends, patterns, and associations in order to make decisions?

A. Data processing. B. Data mining. C. Data warehousing. D. Data marketing. Answer: C. Data Mining

Which of the following is the process of formalizing the capture, indexing, and storing of the company's knowledge in order to benefit from the experiences and insights that the company has captured during its existence?

A. Knowledge warehousing. B. Corporate knowledge history. D. None of the above. Correct Answer C. Knowledge management.

Which of the following flow chart symbols is used to represent a step or action which is taken in the process?

A. Rectangle B. Diamond C. Circle Answer: A. Rectangle

Which of the following is defined as the ability of customers to drive down the price of goods and services?

A. Supplier power B. Buyer power or the bargaining power of customers C. Rivalry among competitors D. Threat of price reduction Answer: B

Which of the following statements are true of Decision Support Systems (DSS)? (select all that apply)

A. a decision support system (DSS) is an information system built to help an organization make a specific decision or set of decisions. B. DSSs are used only at the executive level and are used to make all strategic decisions C. DSSs are designed to take inputs regarding a known (or partially-known) decision-making process and provide the information necessary to make a decision. D. DSSs can exist at different levels of decision-making with the organization, from the CEO to the first-level managers. Answer: A, C, D

Which of the following best defines a process?

A. a series of events to get something done B. steps a worker follows to complete a task C. a series of tasks that are completed in order to accomplish a goal D. a strategic objective Answer: C.

Which of the following are the two primary methods for obtaining competitive advantage described by Michael Porter? (select the two that apply)

A. advantage of bringing new products to market B. cost advantage C. differentiation advantage D. value chain creation Answer: all the above

Which use of the internet could have a negative impact on a company's competitive position?

A. allowing potential customers to learn about the company's products and services B. providing an easy method to facilitate product orders to flow to the suppliers C. allowing potential customers to find possible substitute products D. allowing a company to monitor patent infringement by other companies Answer: C

Web 2.0 is exemplified by which of the following? (select all that apply)

A. blogging B. online purchasing C. social networking D. interactive comments Answer: A, C, D

Which of the following is defined as an intentional effort to plan, document, implement, and distribute an organization's business processes with the support of information technology?

A. business process engineering B. business process management C. business process reengineering D. business process improvement Answer: B.

Which of the following is defined as fully understanding the goals of a process and then dramatically redesigning it from the ground up to the achieve dramatic improvements in productivity and quality?

A. business process re-design B. business process management C. business process reengineering D. business process improvement Answer: C

Which of the following is defined as a series of activities undertaken by the company to product a product or service?

A. business processes B. value chain C. strategic direction D. competitive advantage Answer:B

Which of the following is exemplified by customers finding a different way to get the product or service?

A. customer disloyalty B. threat of substitute product or services C. rivalry among competitors D. barriers to entry Answer: B

In a business like Walmart, which of the following groups of variables has the most impact on their competitive position?

A. customers, suppliers, government regulations, location B. suppliers, customers, location, employees C. location, environmental concerns, suppliers, technology D. suppliers, location, technology, competition Answer:B

Which of the following groups of variables are all direct variables?

A. customers, suppliers, government regulations, technology B. suppliers, time, politics, owners C. supplier, customers, employees, location D. employees, location, technology, organizational components Answer: C

Which of the following are components of an information system? (Select all that apply)

A. data B. hardware C. people D. process E. software Answer: All of the above

Servicing customers and collaborating with business partners are characteristics of which of the following?

A. e-business B. e-commerce C. business to business and consumer D. e-collaboration Answer: A

Of the following, which factor is least crucial to the ability of a company to maintain its competitive position?

A. emerging new technologies that create new products or create efficiencies B. patent infringements C. employees' benefits D. new international markets Answer: C

How often should the IT plan be changed?

A. every five years B. monthly C. typically, every 3 to 5 years--or sooner, if business conditions warrant it. D. never--an IT plan, once in place, does not change Answer: C

A strategic information system is one that attempts to do one or more of the following: (select all that apply)

A. help an organization focus on a specific market segment B. deliver a product or a service at lower cost C. enable innovation D. deliver a product or service that is differentiated Answer: all of the above

Which of the following are true about an Enterprise Resource Planning (ERP) System? (Select all that apply)

A. it has a centralized database B. it can be used to run an entire company C. it is a software application D. it has best practices built in Answer: A, B, C, D

Which of the following are true regarding a business model? (select all that apply)

A. it is the organization of product, service and information flows B. it is the source of revenue C. it is a source of benefit for supplies D. it is a source of benefit to customers Answer: A, B, C, D

Which of the following flow chart symbols is used to represent a decision point in the process?

A. rectangle B. diamond C. circle Answer: B

Which of the following flow chart symbols is used to represent a point at which of the flowchart connects with another process?

A. rectangle B. diamond C. circle Answer: C

Good IT management, which is necessary for a great IT plan, should do which of the following?

A. tell management what their business objectives should be B. advise management if technology being considered to solve a problem is not yet proven C. advise management that available technology is too expensive D. let management determine the desired technical solution Answer: B

When looking to secure information resources, organizations must balance the need for security with which of the following?

A. the cost of replacing the data if it is stolen B. the potential damage to the company' reputation if the data is stolen D. the customers' expectation that their data will be protected Correct Response C. the users' need to effectively access and use these resources

According to the Five Forces Model developed by Harvard Business professor Michael Porter, all of the following are major factors that determine a company's standing in an industry, except for which one?

A. threat of entry of new competitors B. political and/or economic factors C. bargaining power of suppliers D. threat of substitute products/services Answer: B

Which of the following is innovation that creates an entirely new market or transforms an existing one?

A. transformative innovation B. disruptive innovation C. market-changing innovation D. unparalleled innovation Answer: B

Are there any direct variables that have no effect on a business' competitive position?

A. yes B. no Answer: no

Which development methodology utilizes incremental changes with a focus on quality and attention to detail?

Agile

T or F: IT managers should implement new technology as soon as it hits the market, always striving to obtain the least expensive products available.

Answer: False

Which of the following are major components of the Enterprise Architecture? (Select all that apply)

Application Architecture Information Architecture Technical Architecture

Which of the following is used to ensure that the person accessing a system is, indeed, who they present themselves to be?

Authentication

Which of the following is the way enterprise systems provide the maximum benefit to an organization?

C) by providing real-time information across functions to improve decision making

What is the term for individuals who legitimize or authorize a change?

Change sponsors

Which of the following is not a principle of effective leadership?

Competitiveness

Which of the following make up the security triad?

Confidentiality, Integrity, Availability