IM419 Midterm

Why do we want to use Management by Objective (MBO)? (What is the use of MBO?)

-Provides a rational basis for sharing the rewards of an organization -It is result oriented -It can be used as a motivational tool

Which of the followings is a true statement about an effective MBO (Management by Objective) system? (Which of the following is an element of an effective MBO system?

-Results are evaluated against the objectives -Activities and processes must be carried out to accomplish the goal -Objectives must be set

Which of the following is not an example of a reverse discrimination?

-supervisors may be reluctant to discipline anyone so as to avoid charges of favoritism or discrimination -Preference given to protected-group members in hiring and promotion over more qualified or more experienced workers from non protected groups

Which of the following statements regarding the assignment of duties is NOT correct?

A supervisor can delegate all the functions that he or she is required to do.

Which of the following is NOT a limitation to authority?

Competitors' practices

In order to be considered effective communication, the transmission of information must be put in writing.

False

In the video, the instructor mentioned that overtime is appreciated because it increases the workforce in the organization

False

Managerial authority is granted to an individual rather than the position

False

Supervisors should never listen to the grapevine.

False

Supervisors who practice participative management do not issue directives.

False

The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers, supervisors, and employees

False

There are no jobs that a supervisor cannot delegate to someone else.

False

There is a regulation that protects the "protected group" having a disciplinary action

False

Vision statement tells us about the purpose of the organization and explains why it exists

False

Which of the following is not under "protected group employees" (not a class of protected group)?

Gender(Male)

Which of the following statements regarding repetition of the message is correct?

It is helpful to repeat a message several times using different words or methods.

Which of the following statements is true about communication?

It requires a two-way exchange of information.

​_____ refers to words that are specific to a person's background or specialty.

Jargon

Which of the following is not a characteristics of a leader?

Leader focuses on systems and structures

Hierarchy based power is known as_____________

Legitimate Power

Brynne has always been an advocate of the autocratic approach to management. As such, she has had to make several assumptions about her employees. Which of the following is NOT one of those assumptions?

Most employees will work hard only if they fear losing their job.

OUCH stands for ____________

Objective, Uniform in application, Consistent in effect, Has job relatedness

The process of deciding what needs to to be done by when and whom known as ___________

Planning

____________as a standing plan that serves as a guide to making decisions

Policy

Which of the following is NOT a component of delegation?

Practicing nepotism

Which of the following is not a "7 test of just cause"?

Prejudice

Waldo is excited about the arrival of the new company supervisor. He hopes that the new supervisor is someone who willingly takes on challenging tasks, and would reinforce the mantra, "success brings more success." Which of the following areas of leadership does Waldo want to see his new supervisor to engage in?

Results

Which of the following is not one of the managerial functions?

Retrenching

____________means all members of an organization involves in improving process, service in which they work

TQM

In order to be protected under the ADA employment regulations;

The employee must have the necessary or required job skills

In the video, the instructor outlined/mentioned the purpose of open space environment (the reason why cubical are preferred at offices) ; ___________________

To increase communication

Based on the instructor opinion personal power is more effective than position power if you want to get things taken care of faster

True

Before communicating, think through the point you wish to communicate so that it is clear in your mind.

True

Delegation gives employees a greater voice in how a job is to be done; the employee is empowered to make decisions.

True

Delegation often results in greater employee motivation, as well as better job performance.

True

If the employers offer accommodation and it is refused then the employer will already have fulfilled the requirements under ADA

True

Long term plans are developed by top management

True

People want leaders who are passionate about their convictions.

True

Protected-group supervisors must have performance expectations, policies, and decisions that are applied consistently and uniformly to all employees, regardless of race, gender, age, and other such consideration

True

Single use plans is used to accomplish a specific objective or to cover a designated time period

True

The grapevine can offer considerable insight into employees' thoughts and feelings.

True

The leader gets the most of their employees through inspiration meanwhile the manager is focused on system, metrics, efficiency?

True

Which of the following helps supervisors effectively deliver information to their subordinates?

Using direct language

Samuel is responsible for generating monthly reports on his organization's sales figures. This month, he decided to pass the project along to one of his subordinates so that the subordinate can gain experience in data analysis and also to free up more of his own time for other duties. This is an example of:

delegating

Harold tells William that he hopes the new researcher will be a man, because according to him, "women don't have the analytic skills that men have." William responds to Harold by telling him that there are no differences between men and women in terms of analytic skills. In this example, Harold is exhibiting _____.

gender stereotyping

The acceptance theory of authority states that;

managers do not have authority unless employees recognize and agree to it.

When company X hired its first disabled employee who is confined to a wheelchair, the company installed ramps and railings at all entrances.Company x is _____ to help the disabled employee.

providing reasonable accommodation

Downward communication does NOT involve supervisors:

receiving instructions.

Adam is a 33-year-old white male who has 16 years of experience in marketing. He was recently turned down for a mid-level position with an agency, and he later investigated that the company hired a 27-year-old Asian-American with two years of experience in marketing. Adam may be able to argue a case of _____.

reverse discrimination

Which of the following statement about communication is true?

​There must be mutual understanding for the communication to be successful.