Interpersonal Skills

What is the definition of assertiveness?

Communicating our values, ideas, beliefs, opinions, needs and wants freely.

Is communication something that can be perfect?

Communication is rarely perfect and can fail for a number of reasons such as communication barriers.

What is decision making?

Exploring and analysing options to make sound decisions.

What are listening skills?

How we interpret both the verbal and non-verbal messages sent by others.

what are Interpersonal skills also sometimes referred to as?

Interpersonal skills are also sometimes referred to as: social skills, people skills, soft skills, communication skills or life skills.

What is the definition of Non-Verbal communication?

What we communicate without words, body language is an example.

What is the definition of Verbal Communication?

What we say and how we say it.

What is a negotiation?

Working with others to find a mutually agreeable outcome.

What is problem solving?

Working with others to identify, define and solve problems.

what are interpersonal skills relevant and important to?

these skills are relevant to our personal relationships, social affairs and professional lives