Intro to biz ch 7

The principle of accountability means that ______

an employee who accepts an assignment and the authority to carry it out is answerable to a superior for the outcome

The principle of accountability means that ______.

an employee who accepts an assignment and the authority to carry it out is answerable to a superior for the outcome

When jobs are organized by function, ______.

decision making that involves more than one department may be slow

If Pete was tasked with developing an organizational structure for his company, he would ______.

define the various positions in the company and their relationship to one another

The grouping of jobs into working units usually called departments, units, groups, or divisions is called ______.

departmentalization

According to psychologist Ivan Steiner, team productivity peaks at about _____ team members. People become less motivated and group coordination becomes more difficult after that size.

five

The form of departmentalization that groups jobs that perform similar functional activities, like finance and marketing, is called ______ departmentalization.

functional

A company with many layers of managers is considered ______ and the span of management is _____.

tall; narrow

At its core, the reason companies divide labor and specialize is because ______.

they want to be as efficient as possible

A growing phenomenon, teams rely on technological tools such as videoconferencing, email, and the Internet to accomplish their goals.

virtual

A _____ span of management exists when a manager directly supervises a very large number of employees.

wide

Which of the following would be a positive result of departmentalization by product?

It simplifies decision making. It helps coordinate all the activities related to a product or product group.

The rationale for _____ is efficiency. People can perform more efficiently if they master just one task rather than all tasks

Specialization

What three items characterize a work group?

Emphasizes individual accountability Promotes individual leadership Emphasizes individual work products

Why can overcentralization cause serious problems for an organization? (Select all that apply)

It can prevent low-level employees from reporting problems. It can take longer for the organization to respond to changes on a regional scale. It can take longer for the organization to implement decisions.

Dividing specific tasks into smaller jobs based on employee skill is called ______.

Specialization

Rather than have the top level of management make all the decisions, Jake's company gives all lower-level managers the authority to make decisions for his or her department. Jake's company operates as a(n) ______ organization.

decentralized

A team that runs its own operation and has total control of a specific work project is called a ______.

project team

The owner of a flower shop has three employees. Two employees are better at arranging flowers in a vase while the third is skilled at preparing the flowers to be arranged. Separating the employees by these skills is called ______.

specialization

An organization's develops when managers assign work tasks and activities to specific individuals or work groups and coordinate the diverse activities required to reach the firm's objectives.

structure

An organization's _____ develops when managers assign work tasks and activities to specific individuals or work groups and coordinate the diverse activities required to reach the firm's objectives

structure

The arrangement or relationship of positions within an organization is referred to as ______.

the organization's structure

Which two of the following characterize centralized organizations?

Authority is concentrated at the top levels of the organization. Very little decision-making authority is delegated to lower levels.

According to experts, there is an optimal number of people a manager should manage. Match the manager type with the number of people he or she should ideally supervise.

Top Managers: Should not directly supervise more than four to eight people Lower-level managers: Are capable of managing a much larger number of subordinates, even as high as twenty-five people

True or false: Every organization, regardless of size, organizational type, product, or profit objective has a corporate culture.

True

True or false: Growth requires organizing---the structuring of human, physical, and financial resources to achieve objectives in an effective and efficient manner.

True

The obligation, placed on employees through delegation, to perform assigned tasks satisfactorily and be held accountable for the proper execution of work is the definition of ______.

responsiblity

What three items characterize work teams?

Creates collective work products Has both individual and mutual accountability Has shared leadership roles

An organization's values, beliefs, traditions, rules and role models for behavior that are shared by all are an organization's

Culture

When a company looks to departmentalize by areas of business like Japan, America, and Australia it is exemplifying departmentalization by ______.

Geographic location

Which of the following is TRUE of departmentalization by product?

It duplicates functions and resources.

A ______ is a group of employees, selected for their expertise, who come together on a temporary basis to bring about a particular change in an organization.

Task force

A McDonald's restaurant anywhere in the world has an atmosphere and look that represents the company's values of cleanliness, quality service, and value. This is an example of ______.

organization culture

A(n) chart shows relationships among people; who is accountable for the completion of specific work, and who reports to whom.

organizational

Job dissatisfaction, poor work quality, more injuries, and high employee turnover are all negative consequences of ______.

overspecialization

If a book seller was to separate its organization according to the types of books it sells it would be an example of departmentalization by ______.

product

Cybill's manager wanted her to design the new ad campaign for the firm's new product. She was given all the necessary resources to complete the task. Cybill understands that her manager is going to hold her accountable to make sure the ad campaign is executed successfully. This exemplifies the concept of ______.

responsibility

The functional approach to departmentalization is common in ______ organizations.

small

A permanent, formal group that performs a specific task is called a ______.

committee

A company has three main product lines: cleaning products, laundry products, and paper products. If it organizes its jobs around these product lines, it is using which form for departmentalization?

Product

Which three are considered advantages of a matrix organizational structure?

Provide for flexibility Allow for quick response to changes in the environment Provide enhanced cooperation and creativity

An organization structure in which decision-making authority is maintained at the top level of management is called a(n) ______ organization.

centralized

Overspecialization can result in all of the following EXCEPT ______

less injuries

A structure has a clear chain of command, which enables managers to make decisions quickly. A mid-level manager facing a decision must consult only one person, his or her immediate supervisor.

line

To find out the relationships among people in a company one may consult the company's ______.

organizational chart

As companies expand and hire more people, these people need to know how they fit into the organization so that the company will achieve its objectives effectively and efficiently. The development of a(n) ______ will help to organize the firm's growth.

organizational structure

Dante works at a manufacturing plant. He has been asked by upper management to be part of a formal group that will specifically work with union laborers to address all concerns and draft company policy regarding union benefits. Dante has been asked to be part of a ______..

committee

The arrangement of jobs around the needs of various types of customers is know as ______.

departmentalization by customer group

Which principle means that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome?

Accountability

organizational are the levels of management in an organization

layers

Which two factors would lead to a business being more centralized in its organization?

Decisions to be made are risky. Low-level managers are not highly skilled in decision-making.

Which two factors are characteristic of a decentralized organization?

The organization operates in a complex, unpredictable environment. The organization faces intense competition.

Delegation of means not only giving tasks to employees but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.

authority

Select from the following the ways in which departments are commonly organized.

by customer by product by geographic region by function

What are two weaknesses of functional departmentalization?

It requires greater coordination among departments. Decision making across departments is slow.

At Belinda's company, when pressed to meet a deadline, every worker is expected to put in overtime hours and work together to get the job done. This commitment to teamwork is part of the company's ______.

culture

A real estate agency matches its brokers to the type of groups it services: first-time home buyers, urban dwellers, house flippers, business owners, etc. This exemplifies ______ departmentalization.

customer

In a(n) ______ organization the decision-making authority is delegated as far down the chain of command as possible.

decentralized

Mr. Jones, the president of a firm gives the responsibility for all marketing activities to the vice president of marketing and the responsibility of financial matters to the CFO. In doing so, the president has _______ and has established a relationship and accountability between himself and his subordinates.

delegated authority

For a team to maximize its contribution to the firm it must ______.

engage in a a harmonious, synchronized work effort that remains flexible to changing conditions

This word is defined as two or more individuals who communicate with one another, share a common identity, and have a common goal.

group

If the owner of a lawn-mowing company were to take the division of labor a step further and divide the mowing task into three separate activities (mowing, trimming, and raking) performed by three separate employees specifically trained for their assigned duty this would exemplify _____.

specialization