Intro to Business Test Ch. 6-9 (Quiz questions)

_ is a permanent organization structure that combines functional and product departmentalization.

A matrix structure

Employees set up _______ to expand job opportunities for women and minorities.

Affirmative action plans

Which of the following is a type of on-the-job training?

Apprenticeship

Among managers there are three distinctive leadership styles. They are:

Autocratic, Participative, and free-rain

In a _ organization, lower-level personnel are not given a chance to develop their decision-making and leadership skills.

Centralized

A mechanistic organization has:

Centralized decision-making

A structure in which authority and responsibility are held by a group of workers rather than a single manager is called _ structure.

Committee

The ability to view an organization as a whole, to understand how the various parts fit together, and how it relates to other organizations is a(n)

Conceptual

The number of people or subordinates that a manager effectively controls and directs is called the manager's span of _

Control

refers to the core values and beliefs that support the mission and the business model of the firm and guide employee behavior

Corporate culture

_ is the sharing of job duties and authority with subordinates.

Delegation of authority

_ is the process of grouping jobs together so that similar or associated tasks and activities can be coordinated

Departmentalization

Theories X and Y management styles are the result of studies by:

Douglas McGregor

_ means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions

Empowerment

The _ is a theory that is concerned with worker's perception about how fairly they are treated compared with their coworkers

Equity theory

The first step in controlling is to:

Establish performance standards

The first step in performance planning and appraisal is to:

Establish performance standards

Companies that want to meet the diverse needs of their employees by offering work-scheduling options can use:

Flextime

_ are incentive programs based on group productivity. Employees share in the financial gains attributed to the increased productivity of their group

Gain-sharing plans

_ skills refer to a managers ability to operate in diverse cultural environments

Global management

Given the trend toward employee empowerment in the workplace, more and more employees are finding the _ theory useful

Goal-setting

a _ is a formal complaint, by an employee or by the union, that management has violated some part of the contract.

Grievance

_ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals

Human Resource management

Which of the following is NOT one of the five key types of power?

Influential

The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's _______ organization.

Informal

In the _ management role, managers act as liaisons and develop and maintain contacts outside their own departments

Interpersonal

One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. This document is known as a:

Job Description

_ is the vertical expansion of an employee's job

Job enrichment

_ is the process of guiding and motivating others toward the achievement of organizational goals

Leadership

_ personnel have direct authority about product decisions; _ personnel give expert advice in specialized areas.

Line; staff

Management's refusal to let workers enter a plant or building to work is a:

Lockout

_ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals

Management

An organization's _ is its general purpose or reason for existence

Mission

_ is something that prompts an individual to release his or her energy in a certain direction

Motivation

_ involves coordination and allocating a firm's resources so that the firm can carry out its plan and achieve its goal

Organization

_ is the process of arranging the structures and relationships of human and material resources to carry out an organizations plans

Organization

Which of the following is NOT a need identified in Maslow's hierarchy of needs?

Psychological needs

Managers typically follow the five steps in the decision-making process. The first step is to:

Recognize or define the problem or opportunity

involves presenting an accurate and positive image of the firm to those it is recruiting for jobs

Recruitment branding

One of the advantages of work group cohesiveness is:

Reduced employee turnover

The task of building an automobile has been subdivided into a series of subtasks. The concepts of _ and _ have been employed in this situation

Specialization and division of labor

_ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action

Strategic

The lowest level of management, which usually has the most people to manage, is called _ management

Supervisory

is the process of negotiating labor agreements between union members and management

collective barganing

The idea that employees are motivated by their expectations, or estimates of chances for reward, is called the _ theory

expectancy

The original Hawthorne studies were set up to study

lighting

According to Theory Y, workers _ their work

like delegation and responsibility in

According to Herzberg, hygiene factors are

potential job dissatisfiers

The three basic levels of the management hierarchy are:

top, middle, and supervisory

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ________ shop

union

When a union gets a sufficient number of authorization cards, it can ask the National Labor Relations Board for a:

union certification election