Intro to Business Test Ch. 6-9 (Quiz questions)
_ is a permanent organization structure that combines functional and product departmentalization.
A matrix structure
Employees set up _______ to expand job opportunities for women and minorities.
Affirmative action plans
Which of the following is a type of on-the-job training?
Apprenticeship
Among managers there are three distinctive leadership styles. They are:
Autocratic, Participative, and free-rain
In a _ organization, lower-level personnel are not given a chance to develop their decision-making and leadership skills.
Centralized
A mechanistic organization has:
Centralized decision-making
A structure in which authority and responsibility are held by a group of workers rather than a single manager is called _ structure.
Committee
The ability to view an organization as a whole, to understand how the various parts fit together, and how it relates to other organizations is a(n)
Conceptual
The number of people or subordinates that a manager effectively controls and directs is called the manager's span of _
Control
refers to the core values and beliefs that support the mission and the business model of the firm and guide employee behavior
Corporate culture
_ is the sharing of job duties and authority with subordinates.
Delegation of authority
_ is the process of grouping jobs together so that similar or associated tasks and activities can be coordinated
Departmentalization
Theories X and Y management styles are the result of studies by:
Douglas McGregor
_ means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions
Empowerment
The _ is a theory that is concerned with worker's perception about how fairly they are treated compared with their coworkers
Equity theory
The first step in controlling is to:
Establish performance standards
The first step in performance planning and appraisal is to:
Establish performance standards
Companies that want to meet the diverse needs of their employees by offering work-scheduling options can use:
Flextime
_ are incentive programs based on group productivity. Employees share in the financial gains attributed to the increased productivity of their group
Gain-sharing plans
_ skills refer to a managers ability to operate in diverse cultural environments
Global management
Given the trend toward employee empowerment in the workplace, more and more employees are finding the _ theory useful
Goal-setting
a _ is a formal complaint, by an employee or by the union, that management has violated some part of the contract.
Grievance
_ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals
Human Resource management
Which of the following is NOT one of the five key types of power?
Influential
The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's _______ organization.
Informal
In the _ management role, managers act as liaisons and develop and maintain contacts outside their own departments
Interpersonal
One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. This document is known as a:
Job Description
_ is the vertical expansion of an employee's job
Job enrichment
_ is the process of guiding and motivating others toward the achievement of organizational goals
Leadership
_ personnel have direct authority about product decisions; _ personnel give expert advice in specialized areas.
Line; staff
Management's refusal to let workers enter a plant or building to work is a:
Lockout
_ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals
Management
An organization's _ is its general purpose or reason for existence
Mission
_ is something that prompts an individual to release his or her energy in a certain direction
Motivation
_ involves coordination and allocating a firm's resources so that the firm can carry out its plan and achieve its goal
Organization
_ is the process of arranging the structures and relationships of human and material resources to carry out an organizations plans
Organization
Which of the following is NOT a need identified in Maslow's hierarchy of needs?
Psychological needs
Managers typically follow the five steps in the decision-making process. The first step is to:
Recognize or define the problem or opportunity
involves presenting an accurate and positive image of the firm to those it is recruiting for jobs
Recruitment branding
One of the advantages of work group cohesiveness is:
Reduced employee turnover
The task of building an automobile has been subdivided into a series of subtasks. The concepts of _ and _ have been employed in this situation
Specialization and division of labor
_ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action
Strategic
The lowest level of management, which usually has the most people to manage, is called _ management
Supervisory
is the process of negotiating labor agreements between union members and management
collective barganing
The idea that employees are motivated by their expectations, or estimates of chances for reward, is called the _ theory
expectancy
The original Hawthorne studies were set up to study
lighting
According to Theory Y, workers _ their work
like delegation and responsibility in
According to Herzberg, hygiene factors are
potential job dissatisfiers
The three basic levels of the management hierarchy are:
top, middle, and supervisory
The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ________ shop
union
When a union gets a sufficient number of authorization cards, it can ask the National Labor Relations Board for a:
union certification election