Intro to Management Exam 1

Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?

Women tend to hold onto emotions longer than men.

___ IS NOT A PROTECTED CLASS BY THE U.S. CONSTITUTION

sexual orientation

WHAT IS CONTINGENCY VARIABLE?

situational factors are variables that moderate the relationship between the independent and dependent variables

WHAT IS A MANAGER?

someone who gets things done through other people in organizations

DAY OF THE WEEK

sources of moods and emotion

EXERCISE

sources of moods and emotion

PERSONALITY

sources of moods and emotion

SLEEP

sources of moods and emotion

SOCIAL ACTIVITIES

sources of moods and emotion

STRESS

sources of moods and emotion

TIME OF DAY

sources of moods and emotion

JOB SANCTIFICATION CAN BE MEASURED BY

the single global rating and the summation of job facets

Includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity

the voice response

WHICH OF THE FOLLOWING IS MOST LIKELY TO BE A CHARACTERISTIC OF DISENGAGED EMPLOYEES?

they put in time but give no attention to their work

PSYCHOLOGY

seeks o measure, explain, and sometimes change the behavior of humans and other animals

refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors

Affective events theory

refers to inconsistencies between the emotions people feel and the emotions they project.

Emotional dissonance

Which of the following is a characteristic of emotions?

Emotions are reactions to a person or event.

refers to basing managerial decisions on the best available scientific proof.

Evidence-based management

Which of the following is true regarding systematic study?

It involves analyzing relationships based on scientific data.

Which of the following best defines organizational behavior?

It involves the study of what people do in a company and how it affects the company's output.

refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

Job satisfaction

Which of the following statements is most likely to be true regarding moods?

Moods are cognitive in nature.

WHAT IS THE YERKES-DODSON LAW?

The proposition that optimal task performance occurs at an intermediate level of arousal, with relatively poorer performance at both lower and higher arousal levels, leading to an inverted U relation between arousal and performance

Which of the following is true about emotions?

They are critical to rational thinking.

Which of the following is true regarding technical skills?

They encompass the ability to apply specialized knowledge

Which of the following is most likely to be a characteristic of disengaged employees?

They put in time but give no attention to their work.

Which of the following is true regarding contingency variables?

They refer to situational factors that moderate the relationship between two or more variables

is a dimension of intellectual ability which refers to the ability to understand what is read or heard and the relationship of words to each othe

Verbal comprehension

JOB SATISFICATION

a positive feeling about the job resulting from an evaluation of its characteristics

___ IS AN INDIVIDUAL'S CURRENT CAPACITY TO PERFORM VARIOUS TASKS IN A JOB

ability

may be defined as an individual's current capacity to perform the various tasks in a job

ability

Which of the following is a generic term that covers a broad range of feelings that people experience?

affect

refers to individual differences in strength with which individuals experience their emotions.

affect intensity

Which of the following is one of the six essentially universal emotions agreed on by a majority of researchers?

anger

6 UNIVERSAL EMOTIONS

anger, fear, sadness, happiness, disgust, and surprise

is the study of societies to learn about human beings and their activities.

anthropology

refers to evaluative statements or judgments concerning objects, people, or events.

attitude

PSYCHOLOGICAL EMPOWERMENT

belief in the degree of influence over one's job, competence job meaningfulness, and authority

SOCIAL PSYCHOLOGY

blends the concepts of psychology and sociology

Any incompatibility between two or more attitudes or between behavior and attitudes results in

cognitive dissonance

WHAT ARE THE JOBS FOR MANAGERS IN NETWORKED ORGANIZATIONS?

communications, motivations, and leadership

POSITIVE ORGANIZATIONAL SCHOLARSHIP

concerned with how organizations develop human strength, foster vitality and resilience, and unlock potential

The practice of modifying one's true inner feelings based on display rules is known as ________.

deep acting

diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.

deep-level

Which of the following functions do managers undertake as part of planning functions?

defining an organization's goals

JOB INVOLVEMENT

degree of psychological identification with the job where perceived performances is important to self-worth

________ refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

effective events theory

A PERSON'S ABILITY TO DETECT AND TO MANAGE EMOTIONAL CUES AND INFORMATION?

emotional intelligence

Which of the following terms refers to a person's ability to detect and to manage emotional cues and information?

emotional intelligence

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as

emotional labor

According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change.

entrepreneur

Differences in ________ indicate surface-level diversity.

ethnicity

which may occur intentionally or unintentionally, refers to keeping certain people in a work place away from job opportunities, social events, discussions, or informal mentoring.

exclusion

JOB INVOLVEMENT IS A POSITIVE FEELING ABOUT THE JOB RESULTING FROM AN EVALUATION OF ITS CHARACTERISTICS

false

WHAT ARE EMOTIONS?

feeling that occurs quickly and profoundly in response to an event

Which of the following is most likely to be related to reduced absences and lower resignation rates?

high job involvement

The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as

human skills

refers to the tendency of people to associate two events when in reality there is no connection

illusionary correlation

WHAT ARE CHARACTERISTICS OF EMOTIONS?

intense, action oriented, positive or negative, etc.

In a workplace, ________ involves overt threats or bullying directed at members of specific groups of employees.

intimidation

________ refers to a gut feeling not necessarily supported by research.

intuition

WHAT IS ORGANIZATIONAL BEHAVIOR?

is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness

COGNITIVE DISSONANCE

is any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes

ANTHROPOLOGY

is the study of societies to learn about human beings and their activities

get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.

managers

refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.

mood

A common characteristic of service jobs is that they

need substantial interaction with an organization's customers

Which of the following terms best describes organizations that allow people to communicate and work together even though they may be thousands of miles apart?

network organizations

WHAT IS A NETWORKED ORGANIZATION?

ones with people centered across boundaries, working independently for a common goal

___ IS IDENTIFYING WITH A PARTICULAR ORGANIZATION AND ITS GOALS AND WISHING TO MAINTAIN MEMBERSHIP IN THE ORGANIZATION

organizational commitment

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their jobs, and their perceived autonomy is termed as

psychological empowerment

seeks to measure, explain, and sometimes change the behavior of humans and other animals.

psychology

WHAT ARE THE FIELDS THAT MAKE ORGANIZATIONAL BEHAVIOR?

psychology, social psychology, sociology, and anthropology

___ IS THE BODY'S REACTION TO A CHANGE THAT REQUIRES A PHYSICAL, MENTAL, OR EMOTIONAL ADJUSTMENT/ RESPONSE

stress

SOCIOLOGY

studies people in relation to their social environment of culture

Which of the following terms refers to the practice of hiding inner feelings and foregoing emotional expressions in response to display rules?

surface acting

diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age.

surface-level

WHICH OF THE FOLLOWING IS AN EXAMPLE OF A DEVIANT WORKPLACE BEHAVIOR?

taking home several boxes of office supplies

WHAT SKILLS DO MANAGERS NEED?

technical skills, human skills, and conceptual skills

Organizational commitment is defined as

the degree to which employees identify with the organization they work for and its goals

Means passively, but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management to "do the right thing"

the loyalty response

WHAT ACTIVITIES DO MANAGERS PERFORM?

traditional management, communication, human resource management, and networking

Affect is how strongly people experience their emotions

true

DEEP ACTING IS HIDING ONE'S INNER FEELINGS AN FOREGOING EMOTIONAL EXPRESSIONS IN RESPONSE TO DISPLAY RULES

true

PEOPLE WHO ARE MORE SATISFIES WITH THEIR JOBS ARE MORE LIKELY TO ENGAGE IN ORGANIZATIONAL CITIZENSHIP BEHAVIORS

true

A difference in ________ would indicate deep-level diversity.

values

___ IS THE ABILITY TO UNDERSTAND WHAT IS READ OR HEARD AND THE RELATIONSHIP OF WORDS TO EACH OTHER

verbal comprehension

refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.

workforce diversity