Intro to Management Exam 1
Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?
Women tend to hold onto emotions longer than men.
___ IS NOT A PROTECTED CLASS BY THE U.S. CONSTITUTION
sexual orientation
WHAT IS CONTINGENCY VARIABLE?
situational factors are variables that moderate the relationship between the independent and dependent variables
WHAT IS A MANAGER?
someone who gets things done through other people in organizations
DAY OF THE WEEK
sources of moods and emotion
EXERCISE
sources of moods and emotion
PERSONALITY
sources of moods and emotion
SLEEP
sources of moods and emotion
SOCIAL ACTIVITIES
sources of moods and emotion
STRESS
sources of moods and emotion
TIME OF DAY
sources of moods and emotion
JOB SANCTIFICATION CAN BE MEASURED BY
the single global rating and the summation of job facets
Includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity
the voice response
WHICH OF THE FOLLOWING IS MOST LIKELY TO BE A CHARACTERISTIC OF DISENGAGED EMPLOYEES?
they put in time but give no attention to their work
PSYCHOLOGY
seeks o measure, explain, and sometimes change the behavior of humans and other animals
refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors
Affective events theory
refers to inconsistencies between the emotions people feel and the emotions they project.
Emotional dissonance
Which of the following is a characteristic of emotions?
Emotions are reactions to a person or event.
refers to basing managerial decisions on the best available scientific proof.
Evidence-based management
Which of the following is true regarding systematic study?
It involves analyzing relationships based on scientific data.
Which of the following best defines organizational behavior?
It involves the study of what people do in a company and how it affects the company's output.
refers to a positive feeling about one's job resulting from an evaluation of its characteristics.
Job satisfaction
Which of the following statements is most likely to be true regarding moods?
Moods are cognitive in nature.
WHAT IS THE YERKES-DODSON LAW?
The proposition that optimal task performance occurs at an intermediate level of arousal, with relatively poorer performance at both lower and higher arousal levels, leading to an inverted U relation between arousal and performance
Which of the following is true about emotions?
They are critical to rational thinking.
Which of the following is true regarding technical skills?
They encompass the ability to apply specialized knowledge
Which of the following is most likely to be a characteristic of disengaged employees?
They put in time but give no attention to their work.
Which of the following is true regarding contingency variables?
They refer to situational factors that moderate the relationship between two or more variables
is a dimension of intellectual ability which refers to the ability to understand what is read or heard and the relationship of words to each othe
Verbal comprehension
JOB SATISFICATION
a positive feeling about the job resulting from an evaluation of its characteristics
___ IS AN INDIVIDUAL'S CURRENT CAPACITY TO PERFORM VARIOUS TASKS IN A JOB
ability
may be defined as an individual's current capacity to perform the various tasks in a job
ability
Which of the following is a generic term that covers a broad range of feelings that people experience?
affect
refers to individual differences in strength with which individuals experience their emotions.
affect intensity
Which of the following is one of the six essentially universal emotions agreed on by a majority of researchers?
anger
6 UNIVERSAL EMOTIONS
anger, fear, sadness, happiness, disgust, and surprise
is the study of societies to learn about human beings and their activities.
anthropology
refers to evaluative statements or judgments concerning objects, people, or events.
attitude
PSYCHOLOGICAL EMPOWERMENT
belief in the degree of influence over one's job, competence job meaningfulness, and authority
SOCIAL PSYCHOLOGY
blends the concepts of psychology and sociology
Any incompatibility between two or more attitudes or between behavior and attitudes results in
cognitive dissonance
WHAT ARE THE JOBS FOR MANAGERS IN NETWORKED ORGANIZATIONS?
communications, motivations, and leadership
POSITIVE ORGANIZATIONAL SCHOLARSHIP
concerned with how organizations develop human strength, foster vitality and resilience, and unlock potential
The practice of modifying one's true inner feelings based on display rules is known as ________.
deep acting
diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.
deep-level
Which of the following functions do managers undertake as part of planning functions?
defining an organization's goals
JOB INVOLVEMENT
degree of psychological identification with the job where perceived performances is important to self-worth
________ refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.
effective events theory
A PERSON'S ABILITY TO DETECT AND TO MANAGE EMOTIONAL CUES AND INFORMATION?
emotional intelligence
Which of the following terms refers to a person's ability to detect and to manage emotional cues and information?
emotional intelligence
A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as
emotional labor
According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change.
entrepreneur
Differences in ________ indicate surface-level diversity.
ethnicity
which may occur intentionally or unintentionally, refers to keeping certain people in a work place away from job opportunities, social events, discussions, or informal mentoring.
exclusion
JOB INVOLVEMENT IS A POSITIVE FEELING ABOUT THE JOB RESULTING FROM AN EVALUATION OF ITS CHARACTERISTICS
false
WHAT ARE EMOTIONS?
feeling that occurs quickly and profoundly in response to an event
Which of the following is most likely to be related to reduced absences and lower resignation rates?
high job involvement
The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as
human skills
refers to the tendency of people to associate two events when in reality there is no connection
illusionary correlation
WHAT ARE CHARACTERISTICS OF EMOTIONS?
intense, action oriented, positive or negative, etc.
In a workplace, ________ involves overt threats or bullying directed at members of specific groups of employees.
intimidation
________ refers to a gut feeling not necessarily supported by research.
intuition
WHAT IS ORGANIZATIONAL BEHAVIOR?
is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness
COGNITIVE DISSONANCE
is any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes
ANTHROPOLOGY
is the study of societies to learn about human beings and their activities
get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.
managers
refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.
mood
A common characteristic of service jobs is that they
need substantial interaction with an organization's customers
Which of the following terms best describes organizations that allow people to communicate and work together even though they may be thousands of miles apart?
network organizations
WHAT IS A NETWORKED ORGANIZATION?
ones with people centered across boundaries, working independently for a common goal
___ IS IDENTIFYING WITH A PARTICULAR ORGANIZATION AND ITS GOALS AND WISHING TO MAINTAIN MEMBERSHIP IN THE ORGANIZATION
organizational commitment
Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their jobs, and their perceived autonomy is termed as
psychological empowerment
seeks to measure, explain, and sometimes change the behavior of humans and other animals.
psychology
WHAT ARE THE FIELDS THAT MAKE ORGANIZATIONAL BEHAVIOR?
psychology, social psychology, sociology, and anthropology
___ IS THE BODY'S REACTION TO A CHANGE THAT REQUIRES A PHYSICAL, MENTAL, OR EMOTIONAL ADJUSTMENT/ RESPONSE
stress
SOCIOLOGY
studies people in relation to their social environment of culture
Which of the following terms refers to the practice of hiding inner feelings and foregoing emotional expressions in response to display rules?
surface acting
diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age.
surface-level
WHICH OF THE FOLLOWING IS AN EXAMPLE OF A DEVIANT WORKPLACE BEHAVIOR?
taking home several boxes of office supplies
WHAT SKILLS DO MANAGERS NEED?
technical skills, human skills, and conceptual skills
Organizational commitment is defined as
the degree to which employees identify with the organization they work for and its goals
Means passively, but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management to "do the right thing"
the loyalty response
WHAT ACTIVITIES DO MANAGERS PERFORM?
traditional management, communication, human resource management, and networking
Affect is how strongly people experience their emotions
true
DEEP ACTING IS HIDING ONE'S INNER FEELINGS AN FOREGOING EMOTIONAL EXPRESSIONS IN RESPONSE TO DISPLAY RULES
true
PEOPLE WHO ARE MORE SATISFIES WITH THEIR JOBS ARE MORE LIKELY TO ENGAGE IN ORGANIZATIONAL CITIZENSHIP BEHAVIORS
true
A difference in ________ would indicate deep-level diversity.
values
___ IS THE ABILITY TO UNDERSTAND WHAT IS READ OR HEARD AND THE RELATIONSHIP OF WORDS TO EACH OTHER
verbal comprehension
refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
workforce diversity