I/O Psychology Chapter 13

In _____ , a neutral outside party listens to the arguments of both sides in a conflict and then makes a decision that each side must accept.

Binding arbitration

Which of the following should a leader NOT do to reduce groupthink?

Apply pressure on members to conform

Julie provides information to Temea who provides information to Juan who provides information to Julie. This is an example of which type of communication network?

Chain

A hotel room attendant does not show up to clean his rooms on a given day. Due to his absence, the other room attendants are assigned additional rooms to clean. This scenario BEST exemplifies which criteria of group membership?

Corresponding effects

______ refers to the extent to which group members like and trust one another.

Group cohesiveness

Which of the following is NOT a criteria for being a group?

Identification

Which of the following is NOT a factor that determines whether a collection of employees is a team rather than a "group" or a "committee?"

Increased social distance

Which source of conflict results when geographical boundaries or lines of authority are unclear?

Jurisdictional ambiguity

Which of the following is true about brainstorming?

Nominal groups are best at creating idea

______ teams consist of representatives from various departments within an organization.

Parallel

Which of the following characteristics suggests that a collection of five employees is a team rather than a "group" or a "committee?"

The members use casual language

Assigning a task to a group instead of an individual is best under what circumstances?

Under both circumstances

POWs who were isolated from other prisoners had a lower need to live than POWs housed with older soldiers. This negative emotional reaction demonstrates the need for:

affiliation

A person who ignores conflict and hopes it will go away is using a(n) _______ style.

avoiding

Four bank tellers are working side-by-side. This arrangement will result in:

coaction effects

Anita is typing and starts to make mistakes when she notices that the person sitting next to her is typing much faster and making fewer mistakes. Anita's increase in mistakes is probably due to:

comparison

When something affects one member of the group, it affects all members. This is known as ______ and is a criterion for being considered a group.

corresponding effects

In the _____ stage of team development, team members get to know each other and decide what roles each member will play.

forming

Some people have a high need for attention. The _____ yells a lot for attention and the _____ gets attention by poking fun at others.

grenade / friendly sniper

A situation in which a group becomes so cohesive and like-minded that it makes poor decisions by ignoring information relevant to the decision-making process is:

groupthink

Every Friday, a group of bank employees wear matching tee-shirts with the logo of their bank's baseball team. This best demonstrates the needs for:

identification

Many teams are formed to solve problems but are not given sufficient authority to conduct their business. This is a problem involving:

lack of empowerment

In negotiation, a BATNA will affect a person's:

least acceptable result

A group comprised of 12 members will be _____ cohesive and have ____ morale than one comprised of five members.

less / lower

Employees on the 7 th floor go to lunch together and employees on the 2 nd floor play together in a city basketball league. These examples demonstrate the importance of ____ in forming groups.

physical proximity

The barriers to interpersonal communication that can cause conflict are:

physical/cultural/psychological

During the _____ stage of team development, team members often become frustrated with their roles.

storming

Mary notices that none of the other members of her group are working hard so she decides to lower her effort. Her behavior support the _____ theory of social loafing.

sucker-effect

A difficult worker obsessed with completing a task quickly is classified as a _____, whereas one who dominates conversations and does not listen to other's ideas is a _____.

tank / know-it-all

A group member who coordinates the group's activities and finds new information is _____ oriented whereas one who's main role is encouraging and supporting others is ____ oriented.

task/social

The East Barbarians softball team in the Great White North Softball League has continually improved its record over the nine years it has been in the league. Most recently, the East Barbarians, with the same team members as in the previous eight years, won the league championship for the first time. In this scenario, winning the championship probably BEST exemplifies the effects of:

the stability of group membership

A manager wants to increase the quality of his employee's decisions. He should have:

them work in groups