IS 2000 EXAM 3 Review
Which of the following statements is FALSE about an SAP implementation?
Implementing SAP was an easy transition that did not require documentation of procedures.
Using a measure like the "Average time of the Receive Goods activity" reflects CBI's objective of having __________ processes.
effcient
Faster customer response as measured by customer lead time measures the __________ of CBI's Sales process.
effectiveness
Average sale amount is a KPI that reflects the __________ of the Sales process.
efficiency
Real-time data sharing and process __________ reduce the effects of a bottleneck and make processes mutually supportive.
integration
E-commerce is a(n) __________ process of buying and selling goods and services using Internet technologies.
inter-enterprise
__________ means that legal ownership of the material has changed.
posting
__________ is the process of obtaining goods and services.
procurement
B2_ sales are much more common than B2C.
B
In the chapter, a(n) __________ diagram illustrates the challenges of navigating the sales process prior to SAP.
BPMN
__________ IS is a term used to refer to more than one firm using a system.
Interorganizational
_________ is commonly cited as a challenge to improving group processes, and is perceived as a distraction.
People being distracted from their most important processes
When assessing the benefits of a company being engaged with social media, it is difficult to measure the __________, which examines the costs and benefits as a percentage.
ROI
__________ is a popular social news site based on crowd polling and anonymous posting.
_________ is the market leader in cloud-based CRM systems.
Salesforce
The purpose of the __________ Relationship Management process is to automate, simplify, and accelerate a variety of supply chain processes.
Supplier
The United States government uses an interorganizational IS to purchase iron ore from leading producers in China. In what ways does this IS pose a threat to the United States?
The Chinese government could easily obtain sensitive information about the US government from this interorganizational information system.
__________ is considered the world's most popular smartphone social messaging app.
Which of the following options is NOT a common icon on SAP screens?
a login field
According to your text, what KPI was selected by CBI to increase customer order size?
average sale amount
The changes brought about by the increase in data storage and sharing have created a demand for workers with __________ skills.
abstract reasoning
Prior to CBI using SAP, a major __________ problem involved the wasted time spent on invoice and other errors.
accounting
Which of the following options is NOT an activity in a procurement process?
assemble products
Nonmerchant companies often use __________ to match buyers and sellers.
auctions
An emerging technology called __________ involves computer data being overlaid onto the physical environment.
augmented reality
Google Glass, which superimposes computer data on eyeglasses to enhance what the user sees, is known as __________.
augmented reality
In the SAP example, when a Sales Order is created, SAP automatically conducts a(n) __________ to determine if the promised order can be met.
availability check
With SAP installed, a(n) _________ is conducted to determine if the promised delivery quantity can be met by the established delivery date.
availability check
One reason organizations might choose SAP over a product like Salesforce is to __________.
better integrate with its suppliers
With its ability to validate transactions and maintain anonymity, __________ technology will have a significant impact on financial transactions.
blockchain
Real-time data sharing reduces the __________ effect that occurs when companies order more supplies than needed.
bullwhip
Which of the following is the most common type of transaction?
business-to-business
__________ is the only thing that will not change, and it will affect you throughout your career.
change
Purchasing problems arise when agents do not __________ with each other.
collaborate
__________ is a basic principle of the sharing economy where mutual access to products and services is favored over exclusive ownership.
collaborative consumption
CBI has hired a second Sales Agent, Aaqilah, to help Sue. Both agents will use the same SAP tools to achieve CBI's goals. Which of the following options could become a challenge as these two agents initiate sales orders with high priority customers?
concurrency control
_________ management is an increasingly popular SAP tool used to improve sales and marketing.
customer relationship
Social media has had a profound impact on the way organizations provide __________, which include activities before, during, and after the sale to help ensure satisfaction.
customer service
A network underneath the Internet, which is intentionally hidden and requires a special browser, is called a(n) __________.
darknet
Amazon has created a small device called a(n) __________ that makes ordering as easy as a simple click to reorder common household items like laundry detergent.
dash button
CBI was motivated to adopt an ERP because they found that actors in the Sales process were served by isolated __________.
databases
According to your text, what competitive strategy was ultimately selected by CBI?
differentiation strategy of responsiveness
Procurement processes that are less costly and generate fewer failures are said to be __________.
effcient
As of 2017, __________ enjoys the largest number of registered users.
CBI decided that SAP would be the best choice if they wanted to __________.
fit seamlessly into the supply chain of their business partners
A(n) __________ is a term for a content structure that has emerged from the processing of many user inputs (i.e., Reddit)
folksonomy
To overcome limited communications to sales on inventory changes, CBI found a solution by implementing inventory __________ to sales with integration of SAP processes.
forecasts
After choosing SAP, the managers at CBI must determine the difference between their requirements and SAP capabilities. This process is called __________.
gap analysis
The __________ includes all required steps for an ERP install.
implementation process
A three-way match discrepancy, considered to be an accounting problem, results from __________ data.
inconsistent
Before adopting SAP, the procurement process at CBI relied on different databases that were unable to share data effectively. The four isolated databases are known as __________.
information silos
In the CBI example, SAP allowed the accounting department to prioritize deliveries to its best customers, which reduced the number of canceled sales. This was possible through SAP's __________.
inherent processes
__________ is considered the time needed for a supplier to deliver an order.
lead time
Supply Chain Management is to a Supply Chain what Customer Relationship Management is to __________.
marketing
Content that combines data from two more web services that often create a seamless appearance on a new page is called a __________.
mashup
__________ companies are defined at those that own the products and goods they sell.
merchant
__________ companies own the goods they sell.
merchant
Unlike most processes in a business, social media processes are __________.
not controlled by the business
The Sales process is also known as __________.
order-to-cash
________ is(are) allowing CBI to do less production of bicycles and shifts this production to suppliers who can do the work at a lower cost.
outsourcing
Because of SAP, CBI will become more __________ focused, which means it will increasingly focus on the inputs and outputs of its processes.
process
__________ occurs when processes are mutually supportive. For instance, when one is done well, the other is improved as well.
process synergy
The process of obtaining goods and services such as raw materials, machine spare parts, or cafeteria services is known as __________.
procurement
_________ problems include having purchasing agents that are not centralized, causing quality control problems.
procurement
Which of the following is NOT a marketing process?
production of merchandise
Social media has dramatically helped organizations with __________, the process of sharing data about a product or service.
promotions
A(n) __________ is a formal document that requests delivery of a product in return for payment.
purchase order
An internal document that issues a request for a purchase is called a(n) __________.
purchase requisition
A(n) __________ is considered a binding agreement to sell a product at a specific price, and on a specific date.
quotation
When a customer accepts a(n) __________ and agrees to buy a product at a specific price from a specific supplier on a specific date, a Sales Order is created.
quotation
After a goods receipt has been saved, the next activity is __________.
receive invoice
Disintermediation improves market efficiency by __________.
removing the middle layers of merchants
A purchase __________ is an internal company document that issues a request for a purchase.
requisition
Amazon fulfillment centers are increasingly using __________ to move inventory during unloading, storage, and picking activities.
robots
Prior to CBI using SAP, a major __________ problem involved the lack of opportunity for real-time price discounting.
sales
The Customer Relationship Management (CRM) falls within which of the following value chain activities?
sales and marketing
__________ is the leading vendor in CRM information systems.
salesforce
Suppose that Ann in accounting receives two messages in quick succession promising identical products to two high priority customers. Now, Ann must decide which order to cancel. This dilemma occurs when multiple sales agents __________.
share the same databases
After reviewing SAP's inherent processes, CBI created __________ for system users.
simple steps
________ capital is defined as the investment in social relations with the expectation of returns in the marketplace.
social
__________ media is defined as Web apps that support the creation and sharing of user-generated content.
social
As a manufacturer, it is important to appear on other organizations' __________ list, which is a list of approved vendors.
source
Organizations seek to _________ relationships to increase the likelihood that the other party in the relationship will do something beneficial to the organization.
strengthen
Once Maria, the purchasing manager, approves the purchase, she creates a Purchase Order (PO) that becomes a legally binding contract when the __________.
supplier accepts the PO
A __________ is a network of people, organizations, resources, and processes that create and distribute a particular product from delivery of raw materials at the supplier to final delivery to consumer.
supply chain
_________ management involves the administration of supply chain processes.
supply chain
__________ use(s) a collection of tools, techniques, and management activities to help businesses develop integrated supply chains that support organizational strategy.
supply chain management
The primary objective for an organization to utilize social media is to __________.
support strategy
After just 3 months as a DeHart consultant, Hwei-ru's supervisor has recommended her for a promotion based on her ability to see how the change in one process affects other processes. Hwei-ru has outstanding __________ skills.
systems thinking
__________, which includes companies like Uber, enables peer-to-peer exchanges via online communities.
the sharing economy
From an accounting perspective, a(n) __________ is considered best practice before paying a bill. In this case, the employee makes sure the data on the invoice matches the data in the purchase order and the goods receipt.
three-way match
Which of the following was NOT a typical problem with the Sales process before the implementation of SAP?
three-way match discrepancies
________ content includes the risk of inappropriate and negative comments.
user-generated
When content dramatically expands beyond routine views and erupts, it goes __________ and becomes very popular for a period.
viral
Once the shipment arrives, the Receive Goods activity begins,in which the __________ manager opens the box and then counts and inspects the contents.
warehouse
Wally, the warehouse manager at CBI, didn't have enough sales data to order enough raw materials to meet a rise in customer orders for e-bikes. This was a(n) __________ problem.
warehouse
A(n) __________ problem with procurement without SAP includes failing to order enough raw materials to meet increased demand because employees are blind to sales price data.
warehouse
The five components of social media IS are __________.
hardware, software, data, procedures, and people
Salespeople want to have the authority to offer a __________ to customers based on data available about the market.
real-time price discount