IS 2200 MIDTERM EXAM
Which of the following is an example of an effective reflecting statement?
"Is it fair to say that you think this is a reasonable suggestion for your company?"
More cellular antenna arrays with each antenna sending out weaker microwave signals will most likely be a key factor in the creation of__________ cellular networks.
5g
Incivility in the workplace reduces which of the following?
Employee loyalty to the company The effectiveness of a company's leaders Employee job satisfaction
Which of the following three are examples of cryptocurrency
Ethereum Bitcoin Litecoin
Connect LANs, WANs, and other internet together
Internets
Which of the following is true of listening?
It requires more effort than simply hearing.
Connect a variety of devices at a single site such as an office or retail store.
LAN
Select two options that are point-of-sale (POS) station output devices.
Speaker Thermal printer
A manager receives word that a large portion of the inventory is missing from a shipment to a channel partner. She analyzes the RFID tracking data and determines that this part of the shipment was delivered to the wrong channel partner. Which component of supply chain management experienced a breakdown in this scenario?
Supply chain logistics
Part of paying attention means trying to
Understand everything said from the perspective of the speaker.
In interpersonal communication, what does the term EQ mean? Multiple choice question.
emotional quotient
Which of the following are principles for managing business relationships effectively?
ensuring civility in the workplace adapting communication to others' preferred styles
Magenta, currently in development, uses artificial intelligence algorithms to create music through inputs such as stories, colors, and feelings. Magenta is being developed by programmers at ___.
Performance orientation emphasizes the importance of which of the following?
high standards innovation
The algorithms used in Investigating Technology were developed to assist medical students and doctors to prepare for board exams. This technology is called adaptive_________.
learning
The quality of message delivery can be diminished by which of the following?
psychological noise physiological noise semantic noise
Generally speaking, which of the following are qualities women often show in their thinking and communication?
relationship orientation collaboration interconnectedness
To increase self-awareness, it is helpful to do which of the following?
to be in the habit of monitoring and analyzing feelings as they occur to evaluate the way feelings have affected previous experiences to recognize triggers and devise ways to handle them
A network administrator uses employee monitoring software to _______.
track computer use of all employees from a central location in real time
Which of the following are examples of judger statements?
"I am the only one here who knows anything about advertising, so there is no need to hear other opinions." "This is how we will take care of this issue. I do not want to discuss it further."
Which is an effective reflecting statement?
"It sounds as if you feel that the pricing for this project is appropriate."
Which two of the following are examples of managers using a decision support system?
A doctor evaluating a patient with complex, unusual symptoms tracks the patient's symptoms in the electronic health record (EHR) during the exam. The EHR analyzes the symptoms, suggesting possible illnesses related to the symptoms. A sales manager wants to know how customer responses to a large, multistate sales promotion affect each of his reps' sales in real time.
Which two of the following problems may be solved with the capabilities of an ERP system?
A manufacturer must coordinate its new production line with elements of its supply chain. An apparel firm needs to know how directly its marketing and advertising efforts effect sales.
Which three of the following are examples of a business that would benefit from scheduling software?
A restaurant that is open for lunch and dinner and has a full bar staffed with a bartender. There are 50 tables in the restaurant and each server is responsible for no more than five tables at a time. A daycare center that is open Monday through Saturday from 7:00 am until 6:00 pm. There are six classrooms and each must have two teachers present at all times. No employee may work more than 40 hours per week. A national drugstore chain whose policy is that there must be two cashiers, one stock person, and one manager or assistant manager working per shift.
Select three circumstances that describe when one might use mainframe computers.
A warehouse restocking a recently published book. An airline taking reservations. A company seeking better operational efficiency.
Select three options that describe advancements made in point-of-sale (POS) system software in the 1990s (in addition to in-store sales and tax tracking)
Across-chain sales and inventory tracking Immediate communication with internal financial teams Stronger connection with customers
Which of the following are the concepts behind adaptive learning?
Adaptive learning platforms provide a unique learning experience for each student. Adaptive learning platforms use questions and algorithms to ensure students are provided with needed information.
Select three options that describe benefits of cloud computing.
Affordability for business use The flexibility of user devices Access to applications software
Select what you need in order to visit an Amazon Go store.
Amazon account A smartphone The Amazon Go app
Facing an adversary that has overwhelming military strength leads many groups to consider using cyberattacks, such as North Korea's May-June 2017 WannaCry ransomware attack. Which of the following three areas that might be vulnerable to cyberattacks?
An electrical grid A transportation system A water supply
In which of the following scenarios is a learning management system (LMS) being used to administer assignments?
Before the semester begins, a professor aligns the syllabus with the LMS so that students receive automated reminders about required readings and when essays are due.
Headquartered in Toronto, _____ has developed a software application that serves as an early warning system for identifying pandemics.
Bluedot
People who are high in self-awareness are better able to manage upsetting situations because they
Can identify the triggers that cause strong emotions.
A _____ is a computer connected to a network that relies on a server to provide access to resources.
Client
Which of the following is the best way to accurately interpret nonverbal signals?
Consciously learn to understand nonverbal signals from those with whom you frequently interact.
The value of data analytics to an organization can be best summarized by which statement?
Data analytics is a capability that supports increased organizational performance by drawing meaning from large amounts of data.
Which of the following is true about women and societies?
Differences between national cultures are usually bigger than the differences between the men and women in a society
Which of the following are general characteristics of egalitarian cultures? Multiple select question.
Differences in status are played down. Power is distributed and split evenly.
Which of the following statements about communication technology are true?
Effective listening can be reduced if a person relies too much on communication technology. New opportunities for people to communicate are regularly created by technology. Communication technology can be a barrier to effective listening.
For what two reasons might a large organization choose to use remote desktop software rather than employee monitoring software?
Employee privacy concerns must be balanced with organizational needs. Detailed oversight of a large number of employees moment-by-moment may be problematic due to capacity.
Common methods to connect a LAN to the Internet include which of the following?
Ethernet cables Coaxial cables Fiber optic cables
Which of the following is true about displaying cultural intelligence?
Ethnicity can impact values and attitudes in the workplace
What are the three advantages of using personal computers in business?
Flexibility of use Efficiency Improved team communications
Which of the following statements about visiting persons in another culture are accurate?
Following proper etiquette in another culture is a way you can make a good first impression. Meals and banquets provide an opportunity for you to demonstrate knowledge of the other culture's etiquette.
An electrical company is considering opening a new location in North Idaho. In order to determine the size of the new location, it uses its HR management system to determine the number of employees to transfer from other locations, how many new employees it would like to hire for that location, and what each employees' role would be. What function is this HR management system helping the company perform?
Forecasting
Which two groups are the most sensitive to diversity issues in the workplace?
Gen Zers Gen Yers
Of the following cultural traits, nearly all cultures value ______ the least.
Germany United States
Amazon is offering a new way to shop for groceries using IoT and machine vision called Amazon _____.
Go
Which is the best description of how computing can be "green"?
Green computing reduces the consumption of fossil fuels, paper, and other office supplies and resources.
which one of the following is the highest in performance orientation?
Hong Kong
Which of the following questions demonstrate a learner mind-set?
How well does this new approach meet our goals? How is this program beneficial?
Because it has no motor and is made from cardboard, the _____ is a lower cost and disposable delivery option.
ICARUS
A nationwide job search requires lengthy candidate interviews. A US content team works with an Indian graphics team. A publisher must train remotely located freelance editors. Why is videoconferencing a better choice than voice calls in all of these situations? Multiple choice question.
In addition to practicality, documents can be shown on a video call and nonverbal messages can be conveyed.
Which of the following are advantages of knowing a second language while working in business?
It can facilitate communication. It provides cultural insight. It can create goodwill.
which of the following are benefits of living in another culture?
It enables you to observe firsthand how interpersonal communication is conducted. It allows you to immerse yourself in a different way of life.
Which of the following statements are true about business tasks when working with people from other cultures?
It generally takes longer to comprehend each other. It can involve dealing with different conceptions of time. It sometimes requires having patience
Which statement best describes perspective-getting?
It involves correctly understanding other people's views.
How does Michael Hoppe define active listening? Multiple choice question.
It is "a person's willingness and ability to hear and understand."
Which of the following statements are true about cultural intelligence?
It is an assessment of adaptability to working with people from different cultures. It can grow over time with experience and focused work.
Which statements about gossip are true?
It is damaging in part because it erodes trust. It is one of the most common types of incivility
Which of the following are characteristics of ethnocentrism?
It is harmful to cross-cultural relationships. It is a belief in the superiority of one's culture.
Practicing another culture's rules of etiquette has which of the following effects?
It leads to a favorable first impression. It demonstrates respect
From the following list, select four typical characteristics of telecommuting.
It often places additional demands on employees' time. It reduces the environmental impact of road traffic. It allows employees to work from almost anywhere. It requires reliable, high-speed Internet access.
Collectivism includes which of the following characteristics?
It values group over individual goals. It emphasizes interdependence over independence. It emphasizes obligation over choice.
which of the following statements about individualism are true?
It values individual over group goals. It rates individual choice higher than obligation. It values independence more than interdependence.
Which of the following are among the eight guiding principles that Forni has recommended for improving civility?
Listen to the voice of empathy. Get to know people around you. Disagree graciously and refrain from arguing.
The Imaging Analytics Engine developed by Zebra-Med can be used to uncover which of the following conditions that may be present in CT scans?
Liver disease Lung conditions Brain conditions
A type of network that connects devices at a single site within a limited geographic range is called a_______area networks
Local
Connect a variety of devices between two or more geographic locations
MAN
Which two of the following are reasons why employee scheduling software was initially developed?
Make the execution of management policies more consistent Improve the quality of employee performance
which of the following statements are true about the use of English in international business?
Many professionals in global companies speak only limited English. Different forms of English are spoken in various English-speaking countries
Meera loves her job, especially the fact that she can work both from home and in the office. Lately, however, being available and accountable 24/7 is starting to crowd her, and she feels her personal life slipping away. To improve her work-life balance, what are two strategies Meera should try?
Meera should plan her day according to priorities that she's reasonably sure are achievable. The first step of her plan may include scheduling a specific time for responding to e-mails and calls. During the day, she can take a break for informal chats with colleagues in person when she's in the office or over the phone when she's home. At the end of the day, Meera should give herself time to wind down and get the rest she needs.
Which statement best describes why telecommuting is considered an employee benefit?
Not commuting to work adds flexibility to telecommuters' schedules.
In general, what are workplace characteristics that Gen Xers seek?
Open communication A work-life balance Independent and self-reliant
What are the advantages of videoconferencing in today's business environment?
Organizations can save on travel time and expenses. The ability to observe nonverbal cues improves the accuracy of communication.
Connect devices around an individual. PANs typically involve laptops, tablets, and smartphones
PAN
Which are among Forni's recommendations for improving civility in society and the workplace?
Pay attention to small things. Slow down and be present in life. Keep a positive attitude.
What are the reasons that perspective-getting is sometimes challenging?
People sometimes choose to hide their views. People may hold self-contradictory views.
Which three of these practices increase both an organization's sustainability and "green" credentials
Shifting to a shorter, four-day workweek. Encouraging employees to telecommute. Using teleconferencing for meetings.
In the workplace, Baby Boomers possess a
Strong desire to work. Strong sense of loyalty to their employers.
In which of the following scenarios is a learning management system (LMS) being used to document student activity?
Students have a semester-long project that they are required to submit in stages through their LMS.
Machine learning is the field of study that gives computers the ability to learn without being explicitly programmed. Which of the following three are categories of machine learning?
Supervised Reinforced Unsupervised
In interpersonal communication, the term meaning refers to
The ideas and feelings that a person intends to communicate to another person.
Which of the following statements about nonverbal communication are true?
The meaning of nonverbal communication is less precise than verbal communication. Nonverbal communication is mostly understood subconsciously and developed instinctively.
Select the true statements about BlueDot's pandemic detection software.
The software uses artificial intelligence to predict pandemics. Serves as an early warning system for identifying pandemics. The software scans over 100,000 worldwide media sources in over 65 different languages to determine outbreaks in real-time.
Max Weber believed that organizations were best supported by which of the following strategies?
The use of rules and organizational regulations.
Which of the following impacts how people are socialized?
The way they talked to other children as children. The societal expectations they learned as children. Conversations held with adults as adults
which of the following are true about 3D crime scene imaging cameras?
These cameras allow law enforcement officers to verify witness testimony or evaluate plausible hypotheses. Using 3D scanning forensic scientists can analyze line of sight, blood spatter, and bullet trajectories. 3D forensic technology replicates the entire crime scene before it is altered.
The three major advantages of using the light-absorbing characteristics of black phosphorus to build computer chips are:
These chips would be much smaller than traditional computer chips. This technology is much faster than existing technologies. These chips would be more energy efficient.
Which of the following are characteristics of members of a collectivist society?
They follow group decisions. They see themselves as interdependent. They give up their own ambitions for group goals.
Individualists will exit friendships and relationships for which of the following reasons?
They lack mutual satisfaction. They have become inconvenient. They are not beneficial.
Which of the following describes a perspective of a traditionalist in the workplace?
They regard authority with respect. They are dedicated to their employers. They generally prefer management with a command-and-control approach.
3D scanners and crime scene imaging reduce the risk of losing valuable evidence and give law enforcement a 3D assessment of a crime scene.
True
True or false: Business professionals who are culturally intelligent believe other cultures can possess different yet valid approaches to business-management practices
True
True or false: Future orientation can be defined as a readiness to forego current desires in order to achieve future goals and desires.
True
True or false: Some managers feel that listening endangers their authority, so they speak more and listen less.
True
When establishing trust and credibility in cross-cultural business relationships, which of the following guidelines are key to success?
Understand that it can take more time to establish your credibility when working across cultures. Be attentive to how credibility is earned in other cultures. Establishing trust should be a goal from the beginning of the relationship.
A person with good self-management skills does which of the following?
Uses both positive and negative emotions to meet goals Is aware of emotion as it is occurring and control it Exercises discipline to achieve long-term goals
Which of the following are examples of the type of question that a highly self-aware communicator might ask?
What strategy can I follow to stay focused when I begin to feel impatient in a presentation? With which type of audience do I feel the most impatience?
Which of the following questions display a judger mind-set
Who caused this disaster? Does anyone care about this?
Which of the following are guidelines for developing your sight-reading abilities?
You should sight-read in clusters rather than in isolation. You should consciously practice every day.
Software that uses artificial intelligence to analyze millions of clinical and imaging records to create high-performance algorithms that automatically detect conditions is being developed by _____.
Zebra-Med
At the time cash registers were invented, "ringing up" a customer meant _____.
a cash register rang each time the cash drawer was opened, alerting a shop owner of register activity
Because the technology allows a robot arm to act more like a human's with regard to spatial recognition and safety awareness, while maintaining all of the advantages of a traditional industrial robot, ___ can make robots much more flexible and safer.
adaptive robotics
The primary advantage of mainframes computers is that they ______.
allow modifications to system capacity while the system is in use
Taryn Southern released an album called I AM AI after having composed and produced the music using artificial intelligence algorithms with a program called ___.
amper
To develop a co-culture successfully in a cross-cultural business relationship, ______ mind-set is essential.
an open
In May 2017 the WannaCry ransomware attack struck British hospitals particularly hard. This was a type of cyberattack and shows how a nation with less military strength can level the field using technology. This is an example of ______ warfare.
asymmetric
The AIM planning process for persuasive messages involves analyzing your ______ and creating a ______ that will reduce a person's tendency to resist what you are saying
audience, message
Givers should address which potential barriers to their performance resulting from empathy?
availability emotional concern for others timidity
Microsoft joined forces with SpaceX to connect their _____ cloud computing network to Elon Musk's Starlink satellite Internet service.
azure
What does an understanding of the eight cultural dimensions allow a person to get a good sense of?
basic motivations acceptable behaviors gender norms
Allowing people to share a digital ledger across a network of computers, ___ uses computer code to create concatenated (linked together) blocks of transactions
blockchain
Serving as the technology behind cryptocurrencies such as Bitcoin, ______ provides a level playing field for all users.
blockchain
Due to their strong work ethic, the term workaholic was coined to describe
boomers
In business, workplaces often feature up to five distinct generations because
changes in technology have broadened access to businesspeople. people are putting off their retirements. flat structures that feature teams are more common
Working with others by using Internet-accessible services such as Software As a Service (SAAS) and shared data storage sites is called________ collaboration.
cloud
A co-culture is formed when people working across cultures develop which of the following?
collaboration routines communication systems
Persuasion involves ______ a person whose opinion or understanding about something is different from yours.
communicating with
high-humane orientation cultures value
compassion and concern
Which of the following are qualities that can be expressed to establish credibility in cross-cultural work relationships?
competence kindness character
A typical flex-time policy allows employees to ______.
create their own work schedules: they can change when they start and stop their workday
Bitcoin, Etherium, and LiteCoin all use blockchain algorithms to control quantity and verify the validity of transactions. They are referred to as ___.
cryptocurrency
A person listens to someone speak, then tries to interpret what the speaker meant by those words. This process is called
decoding
It is important to behave with civility in the workplace because it
demonstrates good character. sometimes calms a volatile situation. indicates concern for others.
What is a major challenge related to working across generations?
different ways of working
In terms of culture, assertiveness focuses on the level of appropriate
directness
Understanding and relating to the needs of others is called
empathy
Which of the following describe qualities of a culture that is high in uncertainty avoidance?
emphasizing consistency valuing clear expectations resisting change
An advertising campaign for a hair removal product placed ads on different websites. The ad on each website listed a unique URL where customers could go to buy the product; otherwise the content was the same. A marketing manager needs to place ad buys for the next quarter and wants to focus all of his advertising dollars on the previous quarter's top revenue-generating websites. He uses the company's marketing information system (MKIS) to determine which URLs generated the most revenue. This is an example of using an MKIS to ______.
evaluate the return on investment for each ad placement in a marketing
In cultures with high gender egalitarianism, professional jobs and leadership roles are available
evenly to men and women
Sometimes people fail to reach the same understanding about what is being said. This can be caused by interference from which of the following?
external noise lifetime experience internal noise
Who has not suffered the embarrassment of a misplaced debit card? Some companies allow consumers in China to make purchases without cards or cash. The system uses:
facial recognition
Which of the following are effective strategies for overcoming generational differences in the workplace?
finding common ground between generations respecting each person as an individual
Stereotypes can be productive for those working across cultures when they are which of the following?
flexible mostly positive a starting point
Which of the following are acts of incivility in the workplace?
frequently interrupting others gossiping and talking behind a person's back ridiculing a person's political or religious beliefs
Working across generations has many benefits, including
gaining new business knowledge and insights.
Qualities measured by humane orientation include which of the following?
generosity fairness
Comprehension of the differences and similarities of various cultures is a sign of ______ intelligence.
high cultural
Which of the following are skills of active listening, as described by Michael Hoppe?
holding judgment paying attention clarifying sharing
Considerations must be made in order to successfully integrate the usage of business intelligence systems in a company. These considerations include:
if the system does not add value to the users' mission, they simply would not use it. the system must be accepted and utilized by the users in order for it to add value to the organization. success can be improved by involving senior management to help make BI a part of the organizational culture.
According to scholars who study intercultural communication, ______ is the cultural dimension with the most significant impact.
individualism and collectivism
Individualism and collectivism is a dimension that generally focuses on which of the following cultural characteristics?
interdependence independence
When two people send and receive verbal and nonverbal messages, it is called
interpersonal communication
In cross-cultural working relationships, ethnocentrism is also known as the ______ mind-set.
judger
Amazon's satellite-based broadband solution is called Project _____
kuiper
Which of the following are barriers to effective listening that managers often face?
lack of time internal noise
Using ultra-thin layers of black phosphorus, the processor-on-a-chip developed by researchers at the Royal Melbourne Institute of Technology (RMIT) creates electrical impulses based on the wavelength of incoming _________.
light
the best way to gain knowledge about another culture is through
living in it.
in the workplace, traditionalists are generally viewed as being which of the following?
loyal hardworking
Mechanical cash registers were first created to _______.
make it more difficult for employees to steal money
Interpersonal communication includes which of the following?
messages sent between two or more people negotiating the meaning of messages exchanging mutual messages
A group of two or more devices/computers connected together to allow for the exchange of information and for the sharing of resources is call a ____
network
In which of the following situations would an extroverted professional likely perform more strongly than an introverted counterpart?
networking at a party making cold calls to potential clients speaking at a press conference
cultural dimensions are long-standing sets of
norms and values
In order to make sure that you are really reflecting on and understanding what others are saying, you should Multiple choice question.
paraphrase what you are hearing
Active nonverbal communication is an essential part of
paying attention
Which of the following are general characteristics of hierarchical cultures
people are expected to follow leaders without questioning them people in power have more privileges than others
Which of the following common cultural traits is the most highly valued by the majority of businesses around the world?
performance orientation
Which of the following are characteristics of high future-oriented cultures?
possessing the ability to plan to achieve future goals looking to the future with imagination
Marcie works at a large law firm and is an introvert. In which of the following situations would Marcie feel most comfortable?
preparing documents to submit to the court
A qubit is a basic unit of information that is similar to the 0s and 1s (bits) that represent transistors in today's computers. Using qubits in processors and memory is called ___ computing.
quantum
Using atoms to create binary digits (bits) to replace transistors in processors and memory is the basis of _____________ computing
quantum
what are the characteristics on which cultural intelligence is built?
recognition respect
active listening involves_______the ideas and emotions of others.
reflecting on
Being able to manage interactions successfully by using your knowledge of your emotions and the emotions of others is known as
relationship management
What is civility?
respect for other people's dignity and importance an extension of emotional intelligence
Because they are not aware of their surroundings and can easily injure humans, industrial __________ arms must be housed in cages or completely shut off when workers are nearby. This is where force-sensing and disturbance recognition capabilities are extremely useful.
robotic
When takers try to manipulate givers, givers should be ______ about their tendency to be emotionally concerned for others.
self-aware
Gen Xers are generally said to display which characteristics?
self-reliance confidence
When communication succeeds, the participants reach the same understanding about a feeling, thought, or idea. This is called
shared meaning
The manner in which members of a generational group were socialized directly affects which of the following?
shared values shared identities communication norms
Being able to interpret and perceive the meaning of nonverbal communication through careful observation and examination is known as
slight-reading
Being able to interpret and perceive the meaning of nonverbal communication through careful observation and examination is known as Multiple choice question.
slight-reading
As management information systems (MIS) technology improves, managers' jobs will likely change because ______.
some tasks will be performed by online services and staff using collaboration tools
Rightly or wrongly, people rely on ______ to better understand the unfamiliar because they offer a generalized starting point for comprehending the values and actions of others.
stereotypes
Which of the following would likely be the most effective way of communicating with a Gen Yer?
texting
the tendency to seek support for and validation of our views is referred to as
the confirmation bias
Which of the following describes a major reason why professionals work across generations now more than in the past?
the rise of flat workplace structures
The identities of collectivists are typically based on which of the following?
their friends their family select groups
Whose goals do individualists primarily focus on?
their own goals
When working with people from different cultures it's often necessary to adjust your conceptions of ______ in order to minimize frustrations and conflict
time
True or false: A study of hundreds of companies in North America found that up to about one-half of employees experience incivility at work on a weekly basis.
true
True or false: The cultural dimension of gender egalitarianism refers to how a society views the division of male and female roles.
true
When basic worth and dignity are not acknowledged, people tend to feel
undervalued. less enthusiastic about cooperating with co-workers. unwelcome.
Uncertainty avoidance describes the way people handle
unexpected events
5G cellular technology offers the promise of download speeds as high as 20 Gbps. This will likely require more antenna arrays with each antenna sending out ___ microwave signals.
weaker
Which of the following are examples of persuasion?
winning over peers to agree with your ideas convincing clients to use your services getting your boss to consider a different perspective
Software that uses artificial intelligence to analyze millions of clinical and imaging records to create high-performance algorithms that automatically detect conditions is being developed by _____
zebra-med
Which of the following is the first step in active listening?
paying attention
True or false: An aspect of empathy toward colleagues is wanting to help them grow in their career objectives.
true
Which of the following are elements of emotional intelligence?
understanding emotions managing emotions developing empathy
Cloud computing can best be described as ______.
using the Internet to store and access resources
In which three of the following situations would data analytics be most helpful?
An international automaker is producing a new line of vehicles in several locations and the production lines must run uniformly and smoothly. A search engine continually adjusts its algorithms as more data enter its servers. A healthcare firm has received a vast amount of information from drug companies and research entities and must finalize their policies and communication concerning several controversial treatments.
How do managers use personal computers for their business needs?
Creating and using databases and spreadsheets Communicating via e-mail
Select three options that are examples of how client-server networks are used.
Data storage Printing from a shared computer Data backup
What is the main purpose of a decision support system?
Help manage processes involving a variety of quickly changing inputs
Which three of the following are components of supply chain management systems?
Manage inventory in real time Forecast future inventory needs Ability to create and process purchase orders
What are two advantages that made mainframe-based POS stations among the first commercially available local area networks?
Ongoing backup of data generated by each POS station Communication between POS stations within a store
Which of the following statements are true of poor questions?
They can lead to less listening. They often reflect a judgmental mind-set.
People with judger mind-sets often
have their minds made up before listening to the opinions of others
In order to pay proper attention and demonstrate your eagerness to understand what another person has to say, which of the following should you do?
lean forward nod when appropriate
After explaining to the other members of the Spring Dance committee her ideas for decorating the gym, Calliope says, "That's my opinion on how we should decorate, but I'm curious to see what everyone else has come up with." In terms of communication theory, Calliope has made a ______ statement.
learner
Tina is a member of the bargaining team for the local teachers union. The team is currently negotiating a contract with the school district, and the two sides have different opinions on how the new contract should look. However, Tina is approaching the negotiations with an open mind and feels positive about the possibility of finding common ground and negotiating a deal that will please both sides. Tina is displaying a ______ mind-set.
learner
Which three of the following are key benefits of electronic point-of-sales (POS) stations?
Decreased customer wait time Increased accuracy Increased information available to managers
A sales manager receives weekly reports on each of the sales representatives they manage. Included in these reports are weekly sales by product, what percentage of the monthly quota the rep has achieved, and the sales ranking of reps compared to other reps in the company. These reports represent what function of a marketing information system (MKIS)?
Distributing sales and marketing information
Which two of the following statements illustrate a potential drawback of management information system (MIS)?
The temptation to work overtime or without breaks can lead to competition and stress. Many workers find that a steady flow of business information, along with its demands, blurs the boundaries between work time and personal time.
After people experience intense anger, which statements are true?
They are more vulnerable to being provoked into anger again during the aftermath of the event. They can help ward off further incidents by practicing self-awareness. They continue to feel a lingering reaction for hours or days afterward.
Which of the following are traits of great listeners?
They give speakers their full attention. They anticipate how a speaker thinks.
Which of the following is a trait of the best business managers?
They understand that it is important to make time for listening.
Select two ways telecommuting managers will most likely be affected by improvements in management information systems (MIS) and other technologies?
They will be able to do additional tasks on their mobile phones. They will face additional work demands on their personal time.
A business uses enterprise resource planning (ERP) systems to achieve ______.
an integrated MIS system that will strengthen its position in a competitive marketplace
The purpose of executive support systems (ESS) is to ______.
support decision making by compiling and organizing data into clear, usable reports
Which of the following views of listening is usually effective, especially in flat organizations?
that effective communication requires active listening
Which statement best describes common employer conditions or limits on flex-time policies?
Employees must be able to complete their work assignments and responsibilities, including those requiring in-person attendance.
In which two of the following situations would an executive support system (ESS) be most helpful?
R&D must provide sales with clear information about a new product. Vice-presidents require detailed reports from all divisions for a merger decision.
A company uses an HR management system with artificial intelligence that scans resumes for specific colleges attended and previous employers that are known for breeding successful talent. Any resumes without these colleges or previous employers are not sent on to the HR manager to be contacted for an interview. What function is this HR management system helping the company perform?
Recruiting
Which of the following statements about lack of attention span in members of an audience are true?
Some people simply do not have a long attention span. Attention span can be improved if a conscious effort is made.
Which of the following are poor types of questions?
statements disguised as questions cross-examination questions leading questions
Because Sandy works for a company that is a two-hour drive from her house, she telecommutes from a home office. She communicates with her colleagues via email, instant messaging, and phone calls, but she sometimes feels her ideas are not getting through to her colleagues. Which of the following is the most effective option that Sandy can implement to reduce barriers to effective listening?
She should go to the office from time to time to engage in face-to-face communication.
In interpersonal communication, noise is which two of the following?
Something that interrupts the message being communicated Something that distorts the message being communicated
