IS BOOK Ch. 8 Review Questions

8-3) What is presence awareness? How does it add value to instant messaging? What are examples of ways that presence awareness facilities collaboration?

Both a technical feature of IM that indicates the availability of another person a chat and a genuine sense of one's physical or virtual presence—the immediacy of one person's awareness of another using CMC. Learn more in: Instant Messaging (IM) Literacy in the Workplace. Repetitive and often unsuccessful attempts by employees, customers, and suppliers to communicate with one another, often results in 'phone tag' and increased email volumes, degrading productivity and efficiency within an organisation. As a result, Presence awareness is increasingly becoming a core component of business communications solutions. Presence awareness can be implemented both within an organisation, and externally with other organisations via inter-company federation. Presence collects information about a user's availability, based on their desktop, mobile, telephony, and calendar information, and facilitates real-time exchange of instant messaging. Presence awareness allows employees to view the availability of colleagues (based on their desktop, mobile, telephony, and calendar information), and helps select the most effective way to communicate at a given time.

8-1) What are seven major collaborative technologies? What feature or features does each technology offer for communication and productivity?

Collaborative Technology Feature(s) Email: Email enables people to instant message each other quickly. Discussion forums: Discussion forums are post messages for others to see and reply to anytime. Instant Messaging and Texting: Instant Messaging and Texting are real time text-based interactions. GDSS: GDSS helps groups brainstorm and make decisions. Web Conferencing: Web Conferencing is online meetings from their own computer or phone. Interactive video: Interactive video is online collaboration to a different level, it is in real time. Shared workspaces: Shared workspaces organizes all the information resources and communications for a team of people takes another kind of collaborative Technology. Voice calls, conferencing ( audio, video, or web), messaging ( email, voicemail), Instant messaging, and presence awareness are some features of communication and productivity.

8-2) What are the five Web 2.0 technologies that facilitate collaboration? What features does each technology provide?

End user computing makes the user responsible for the development and execution of the IT application that generates the information employed by that same user. In end user computing a user frequently uses off-the-shelf software on a personal computer (workstation).A distributed data processing network uses communication links to share centralized data and programs among various users in remote locations throughout the organization.

8-5) What are five distinguishing features of online environments? How does each affect human behavior?

Internal labels are machine readable messages at the beginning and end of a tape or diskfile.The header label, at the beginning, identifies the file and its creation date, and the trailer label marks the end of the file and usually includes one or more control totals. External labels are gummed paper labels placed on the outside of a tape or disk pack to identify its contents. Both internal and external labels are designed to prevent computer operators from processing the wrong files.

8-7)

No.While it is true that many duties that might be separated in a manual system are combined in an information systems department, separation of duties is still an important means of achieving internal control. The separation of duties in an information systems department follows a somewhat different pattern than in a manual system. In the latter, duties are separated to enable independent records to be maintained and reconciled. In an information systems department, many records can be maintained and reconciled by

8-4) What are unified communications? What are examples of integrated features of unified communications? How do unified communications contribute to collaboration?

Unified communications (UC) is a marketing buzzword describing the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video. Improved business processes and reducing 'human latency': The integration of communications with business processes and enterprise applications enables triggers from the applications to initiate communications automatically. Examples of these include: Automatic notification of the relevant staff if equipment fails Automatic notification of suppliers in the event of inventory shortages Self-service patient booking systems in the healthcare field with automatic voice or SMS reminders to patients to reduce 'no shows'. Reduced costs.

8-6) What are group norms? How does the online environment affect group norms? What is disinhibition? What are other ways in which the online environment influences group dynamics?

Unspoken and often unwritten set of informal rules that govern individual behaviors in a group. Group norms vary based on the group and issues important to the group. Without group norms, individuals would have no understanding of how to act in social situations. You see, when individuals are in groups there are forces at work that shape how they behave while in that group. These forces - very much like how our characters in the movie found a heart, courage and a brain - influence how we act as individuals when we are in a group without us knowing if there are 'things going on behind the curtain' that consciously or subconsciously impact how we act. In psychology, disinhibition is a lack of restraint manifested in disregard for social conventions, impulsivity, and poor risk assessment. Disinhibition affects motor, instinctual, emotional, cognitive, and perceptual aspects with signs and symptoms similar to the diagnostic criteria for mania.