Isds 3115 chapter 1

Réussis tes devoirs et examens dès maintenant avec Quizwiz!

A law firm has a staff of four employees working 8 hours a day for a total payroll cost of $640. In addition, the law firm has overhead expenses of $800 per day. Due to a recent software change, the same employees are able to process 14 case files a day rather than 8 using the old software system. What is the multifactor productivity of this revised operation?

.0097 case files per dollar

Two car wash employees are paid $7.50 an hour each and are capable of washing 12 cars per hour, using $1 of water and $2 of soap and other cleaning supplies. What is the multifactor productivity of this operation?

.667 cars per dollar

An insurance adjuster processes the claims of six policy holders in an eight hour work day. The adjuster uses $5 in gasoline and $3 in forms and office supplies to complete the work. What is her labor productivity?

0.75 claims per hour

A foundry produces manhole covers. If 120 covers are produced in a 10-hour shift, the productivity of the line is __________.

12 covers/hr

Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an 8 hour shift, the productivity of the line is

200 valves/hr

The service sector makes up approximately what percentage of the United States?

80%

Which of the following is the best example for a pure service? A) heart transplant B) counseling C) oil change

Counseling

The "father" of scientific management is

Fredrick w Taylor

Which of the following is not a typical service attribute? A) intangible product B) easy to store C) customer interaction is high

Easy to store

The person who introduced standardized, interchangeable parts was

Eli Whitney

Which is NOT true regarding differences between goods and services? A) goods tend to have higher customer interaction than services B) services are generally produced and consumed simultaneously; tangible goods are not C) services tend to be more knowledgeable based than goods

Goods tend to have higher customer interaction than services.

Which of the following is not one of the basic functions of the management process? A) inspecting B) controlling C) leading

Inspecting

Three critical productivity variables are

Labor, capital, and management

Which of the following appears to provide the best opportunity for increases in productivity A) management B) labor C) capital

Management

The 3 major business functions necessary to all organizations are

Marketing, finance/ accounting, and production/operations

Which is NOT true regarding the differences between goods and services? A) tangible goods are generally produced and consumed simultaneously; services are not B) most goods are common to many customers; services are often unique to the final customer C) services tend to have more inconsistent product definition than goods

Tangible goods are generally produced and consumed simultaneously, services are not

Productivity measurement is complicated by

The lack of precise units of measurement

The service sector has lower productivity improvements than the manufacturing sector because

The service sector is usually more labor intensive than the manufacturing sector

The person who is most noted for his contributions to quality control in operations management was

W. Edwards Deming

The capital investment each year in the US usually

increases

Productivity increases when

inputs decrease while outputs remain the same

Among the ethical and social challenges facing operations managers are

maintaining a sustainable environment

The total of all outputs produced by the transformation process divided by the total of the inputs is

multifactor productivity

An operations task performed at Hard Rock Cafe is

preparing employee schedules

Increases in productivity are difficult to achieve if

the task is more personal


Ensembles d'études connexes

Decision Making and Problem Solving

View Set

Human Biology Quiz 1 Study Guide (Skeletal System)

View Set

Question 4-Explain 5 events that occur when a sarcomere contracts

View Set

Psych PrepU application style questions 51Q no ans choice w/exp

View Set