Isds 3115 chapter 1
A law firm has a staff of four employees working 8 hours a day for a total payroll cost of $640. In addition, the law firm has overhead expenses of $800 per day. Due to a recent software change, the same employees are able to process 14 case files a day rather than 8 using the old software system. What is the multifactor productivity of this revised operation?
.0097 case files per dollar
Two car wash employees are paid $7.50 an hour each and are capable of washing 12 cars per hour, using $1 of water and $2 of soap and other cleaning supplies. What is the multifactor productivity of this operation?
.667 cars per dollar
An insurance adjuster processes the claims of six policy holders in an eight hour work day. The adjuster uses $5 in gasoline and $3 in forms and office supplies to complete the work. What is her labor productivity?
0.75 claims per hour
A foundry produces manhole covers. If 120 covers are produced in a 10-hour shift, the productivity of the line is __________.
12 covers/hr
Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an 8 hour shift, the productivity of the line is
200 valves/hr
The service sector makes up approximately what percentage of the United States?
80%
Which of the following is the best example for a pure service? A) heart transplant B) counseling C) oil change
Counseling
The "father" of scientific management is
Fredrick w Taylor
Which of the following is not a typical service attribute? A) intangible product B) easy to store C) customer interaction is high
Easy to store
The person who introduced standardized, interchangeable parts was
Eli Whitney
Which is NOT true regarding differences between goods and services? A) goods tend to have higher customer interaction than services B) services are generally produced and consumed simultaneously; tangible goods are not C) services tend to be more knowledgeable based than goods
Goods tend to have higher customer interaction than services.
Which of the following is not one of the basic functions of the management process? A) inspecting B) controlling C) leading
Inspecting
Three critical productivity variables are
Labor, capital, and management
Which of the following appears to provide the best opportunity for increases in productivity A) management B) labor C) capital
Management
The 3 major business functions necessary to all organizations are
Marketing, finance/ accounting, and production/operations
Which is NOT true regarding the differences between goods and services? A) tangible goods are generally produced and consumed simultaneously; services are not B) most goods are common to many customers; services are often unique to the final customer C) services tend to have more inconsistent product definition than goods
Tangible goods are generally produced and consumed simultaneously, services are not
Productivity measurement is complicated by
The lack of precise units of measurement
The service sector has lower productivity improvements than the manufacturing sector because
The service sector is usually more labor intensive than the manufacturing sector
The person who is most noted for his contributions to quality control in operations management was
W. Edwards Deming
The capital investment each year in the US usually
increases
Productivity increases when
inputs decrease while outputs remain the same
Among the ethical and social challenges facing operations managers are
maintaining a sustainable environment
The total of all outputs produced by the transformation process divided by the total of the inputs is
multifactor productivity
An operations task performed at Hard Rock Cafe is
preparing employee schedules
Increases in productivity are difficult to achieve if
the task is more personal
