ISTM Chapter 9

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In this video​ dramatization, which component of an ERP system that consolidates data from​ sales, marketing, and service departments is​ described?

Customer relationship Management (CRM)

A​ just-in-time strategy means which of the​ following?

Raw Materials arrive exactly when needed to be transformed into products, which are shipped as soon as completed.

ERP implementations can be very​ expensive, averaging approximately​ _____.

3.8 million

In the​ video, _____ is described as a set of integrated software modules that support nearly all of an​ organization's business processes.

ERP

In the​ video, the company is implementing an ERP system to achieve which business​ objective?

Improve decision making

Enterprise systems provide value and help managers make better decisions by doing which of the​ following?

Increasing operational efficiency and providing firmwide information

Which of the following occurs when information about product demand gets distorted as it passes from one entity to the next across the supply​ chain?

bullwhip effect

Enterprise systems have a set of integrated software modules and​ a(n) _______________ by which business processes and functional areas throughout the company can​ ________ data.

central database; share

As explained in the​ video, _____ processes support activities in multiple departments and span an organization.

enterprise

According to this​ video, which of the following statements is true regarding enterprise resource planning​ systems?

enterprise resource planning systems integrate data with a centralized database

Customer relationship management typically focuses on three key elements of the customer​ relationship: ________.

marketing sales and service

Analytical CRM applications are based on data from​ _____________________.

operational CRM systems

ERP implementations introduce​ _____, which are large expenses associated with jumping from one vendor to another when implementing an ERP system

switching costs


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